Overview & Reviews

User Reviews:

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  Poor build quality of new VW Atlas - 2018 Volkswagen Atlas
  By Iakov - February 3 - 6:17 am

  Could not even imagine that VW produces such cars and has such a poor level of technology and poor level of quality at the factory. My car was bought totally new (16 miles) from the official VW dealership and it has lots of issues, there is almost no exterior panel on my car that wasn’t adjusted or detached after my vehicle left the factory and after they painted it with the brush (I mean the loops). VW of America says that it is ok for them, they call it final adjustments, but I haven’t seen such issues on other VW cars (including Atlas). I ask them to recall my car and to exchange on the same Atlas without such issues but they don’t want to do it. Obviously, loops at the car are the main indicators that something was wrong. I don’t know what I should say to the buyer if decide to sell this car in future, how I should explain why hood, f​ender and doors were detached from my car. Probably this is a pre production vehicle and VW tried to adjust all the procedures and technology of production, but why I should suffer because of that an pay for it. So, if you decide to buy new VW double check it, inspect entire car as it is used already.

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  Really nice SUV, but.......... - 2018 Volkswagen Atlas
  By N. Kaplan - June 10 - 9:54 pm

  I am quite concerned about the effectiveness and consistency of the vehicle’s safety & driver assist systems. The Autonomous Emergency Braking system failed in two different ways: did not stop or even try to stop the vehicle when it was quite close to crashing into a stationary vehicle; and abruptly stopped the vehicle when I was safely pulling out of a driveway with no vehicles approaching from either direction and no obstacles in front of me. In fact, my Atlas almost always sounds a warning alert each time I exit any driveway. Also, I would never rely on the vehicle’s Lane Assist system. Sometimes the car will counter-steer, and sometimes it won’t, independent of the speed I am driving or how clear are the lane markings. The service advisor at my VW dealership told me that other new Atlas owners came in and reported having these same problems. So far,

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  Unhappy Atlas SE owner - 2018 Volkswagen Atlas
  By Todd P - January 15 - 2:25 pm

  We got our Atlas SE in June, and we’re happy weather in the beginning. Then noticed issues with assembly fuel mileage and engine noises. VW claims the atlas it’s 18/25 Mpg. We have yet to get more than 11 MPG. I have taken it on short trips on the freeway and have not gotten better than 18 mpg. Dealer claims that it’s normal because I only drive on the city streets. That doesn’t make sense. Tell lights aren’t lined up, one headlight is off line, or die lined up, liftgate is not in line, hood is not in line, and we had a door panel armrest that had to be replaced because it came undone. On acceleration we getting noise that sounds like sucking air, dealership says all the vehicles do that. When we turn off the motor it sounds like a fan hitting a metal shroud, dealer again says that’s normal and all the vehicles are the same. We are paying a lot of money for this vehicle and we expected to be assembled properly. Manufacturer has been involved and has no solution to fix things they replace the taillight but it’s in the same spot one taillight has a spacer and is up the other taillight doesn’t and is flush. I pointed out this fact and suggested that they left gate was not installed correctly. The body lines don’t lineup and there is a large space between the bumper guard in the liftgate. Nothing was done. First time took it for these issues they put us in a Jetta And how do our Atlas for one week. They had to order tail light and door panel. When they came in they put us in another Jetta for two days. The tail light still is not correct. Call the dealership and manufacture again regarding these issues, and was told to set an appointment at the dealer and they would bring in the technician again. I told them to make the appointment and I would be there to meet with the technician this time. Have not heard back yet.

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  HOLY GAS GUZZLER - 2018 Volkswagen Atlas
  By Watching the gas gauge - May 24 - 11:37 am

  Is anyone else having a issue with the gas usage? I just leased this new VW Atlas 2018 last tuesday September 26 I left the showroom with a full tank of gas, by Saturday night September 30th my light went on for low gas. I filled the tank up on Sunday and as of today Wednesday Oct 3 Im already at half tank..This is nuts. Ill be making another lease payment a month just for gas. Can someone advise if there having any gas issues with the gauge or anything. Each fill of tank is 315miles so if car was filled 2x that 630miles my odometer is only 242miles and I have about 215miles left. Im afraid to drive to NJ it will take a full tank to get there. SMH....

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  The ugly face of Volkswagen - 2018 Volkswagen Atlas
  By user - May 2 - 5:21 pm

  The car is intentionally stripped down in the most offensive fashion. E.g., take heating/AC: - an internal sensor, thermostat and handle to maintain interior temp in $36k car would cost a few bucks (literally), not there - rear heat area can only controlled from the 2-nd, no way to control it from the drivers seat? Everythings like, everything. Having rented VWs many times in Europe, I thought I knew VW UI. Big mistake.

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  Very Inaccurate MPG estimates - 2018 Volkswagen Atlas
  By LPalace0 - December 23 - 10:27 am

  We had the car for 7 days and it has been filled up twice already with gas. Once from the dealership and second time 4 days later. This is my first VW so Im still getting used to the driving experience. I previously owned an Acura MDX, BMW X3, and Porsche Cayenne as far as SUVs and the Atlas seems to have the smallest gas tank at 18 gallons. BUT for some reason a fillup is at 14.7 gallons filling from empty with 25 miles worth of fuel left. The Eco drive mode helps but the MPG estimates are off. Based off the info from the Atlass digital cockpit and vehicle status, Im averaging 15 mpg in the city and 20 mpg highway on Normal mode and 17 mpg city and 21 mpg highway on Eco. The second fillup, I used premium gas and there wasnt any noticeable differences. I give it 3 Stars for performance and reliability because advertise fuel estimates are not accurate and when I called Kearny Mesa VW service department, they said some bs about the computer is still learning your driving habits. On the plus side, regular gas in a premium vehicle is always nice to the wallet. If you’re having this issue, any suggestions going beyond the dealerships?