Overview & Reviews

User Reviews:

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  Broke down on the side of the road in my 2016. - 2016 Ford Escape
  By MB - October 4 - 6:57 pm

  We purchased this vehicle from Marysville Ford in Washington State. We are soon to have a new teen driver in our family and were in need of a safe, reliable vehicle. I am deeply concerned that I found myself on the side of the road in a rural area with my check engine light blinking and a shuddering vehicle with no acceleration. This scenario is exactly why we impeded on our family budget to purchase what we believed to be a sound investment so our teen driver would not be at the side of the road. After reading other concerning reviews regarding this model I am concerned what the dealership may respond with this fine day. We purchased in December 2016 and have 20,000 miles on the odometer. I would not recommend this vehicle due to these unknown circumstances and note all we have had done to the vehicle are oil changes at the dealership. Wish us luck!

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  Bought this car new - 2016 Ford Escape
  By Amanda Beavers - January 17 - 5:11 pm

  So today I have the dilemma of my car. It is a 2016 ford Escape very basic very standard model. I use this as my child hauler and daily driver to work. This car had major issues about 8 months after I bought it. I was on the interstate and the car quit accelerating and started shaking violently. I was in the fast lane and couldnt get the car to accelerate. I began to slow at a high rate, and couldnt get over to the shoulder because it was peak hours for traffic in Knoxville tn. I call the dealership and they tell me to bring it in once I have gotten the car shut off it stops acting crazy I start it up and it goes back to normal. I take it to ford where they say there is nothing wrong with the car. The next day I am out with my kids after work and it starts again, it is vibrating really hard throwing codes onto the screen and wont accelerate, so I pull over and Video tape this whole incident. This car clearly has something wrong with it. I take it directly to ford. They find out it is a throttle position sensor. They replace it the car runs fine until yesterday. Almost a year later. The last thing happened the week of thanksgiving. The car keeps acting like the battery is dead. Just out of the blue. I will turn it off and all I get is CLICK CLICK CLICK. You can not even get to the battery properly to actually jump it. Some guys helped me while me and my children were stranded in a weigles parking lot. They couldnt get to the ground post or negative post, only the positive post. They hooked to the positive post and then used the negative one on anything else under the hood. The car started, I took it home parked it and left it running. Then I shut it off got in it and drove it back out to get ice as we are taking a trip (the last time the car malfunctioned we were going to take it on a trip and decided it was too dangerous to use on a long road trip pretty sad when you got a new car and wont take it out on a trip). I get out to get the ice, I shut the car off thinking it would be fine.. nope stuck again. Guys helped me jump it again.. got it on the road took it home where this morning it didnt start so I had to use an older car to get to work... it is funny how my husbands 12 years old truck has never given him a day of trouble. Neither has his 4 year old truck.. but my brand new car has been a lemon and we do not take it on long trips due to the fact it is a hazard for ourselves and our children.

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  Would not rebuy - 2016 Ford Escape
  By Erica Flores - February 22 - 12:23 am

  I loved ford, so much so I only ever bought fords, but this is BS. I just bought a 2016 ford Escape and its engine is suddenly just stopping. I would be going 65mph on the free way and go to try to pass someone or get over and try to accelerate just to see that my engine has shut off. All I see is a message to put it in park to start engine. It would start right back up but It has happened three times and the third almost got me smoked my a Simi, so I bring it in to Ford Dealership since it is under warranty. They keep it for two days to tell me they have no idea what is wrong with it. That it didnt happen when they drive it and there was no code popping up so they do see a problem and dont know what to tell me. PISSED is a understatement right now. I WILL NEVER BUY ANOTHER FORD!!!!

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  Engine shuts off on hwy at random. - 2016 Ford Escape
  By Nate - March 22 - 2:46 am

  Taking to the dealer to get resolved multiple times they say its fixed and end up giving the vehicle back,shuts down multiple times on the highway.Almost causing multiple life threatening accidents.

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  Transmission Defect - 2016 Ford Escape
  By Betty - February 17 - 3:06 pm

  My Model is the 2016 Escape Titanium FWD (front, not 4-wheel) 2.0 L GTDI Echoboost Engine 6-SPD Selectshift Auto Trans, with a sticker price of $33,624.99. There is a bad "shudder" in the transmission which is felt and heard when going from reverse to drive. My dealer says, after I had it in for repair 2 times, once for 4 days, "Ford Motors is aware if this ISSUE in these models. However, they are not authorizing any repairs at this time", giving me no time frame as to when a solution might be found. I only have 1200 miles on this vehicle, and owned it for less than 90 days. My dealer (Sanders Ford, Jacksonville, NC) is offering me no solution, buy back, or promise that I might be broken down on highway or what this means for my investment. Service manager referred me to the Ford Hotline Consumer line to "open a case" on my particular vehicle, this was more of the same run around that it will be fixed as soon as the engineers come up with a solution. Then told me to try coming to a complete stop and very slowly take off, and I wouldnt feel the "shudder", which I loved being told to drive it differently to accommodate their defect. I am livid with Ford Motors, and the dealership who is still selling these 2016 Escapes right now from their showrooms and lots. Are they telling buyers today that there is an "Issue" with the transmission ? Did they know of this issue when they sold me mine ? Cannot get a timeframe on how long they knew of this issue, but know I bought one of the first 2016s from Sanders Ford. Looks like I am stuck with this vehicle and at their mercy, but I surely am going to spread the word about not being told and it having a warranty that they will not or cannot use to repair transmission. Next step is going to be the BBB in our area for misrepresentation of this new vehicle, sold with a known defect. Apparently, this "Hot Line" is just a drop box for these issues until they get enough complaints, then they issue recalls. Meantime their unsuspecting buyers/customers are making payments on something that may or may not be dependable. Ford had a "better idea" so they thought, about the Pinto, which they put people off for so long that many people were burned to death..then they recalled ! Think they would learn. Dont think I will ever be happy with this car, no matter how it ends, and will never buy another Ford.

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  Ford Escape 2015 New Flooded - 2016 Ford Escape
  By Jerri Manning - December 9 - 6:21 pm

  Purchased car new in May. I am long-term Ford customer. Car FLOODED due to defect in front windshield. Ford will not replace or to buy back program after copious amounts of water was in this vehicle. Will not recommend to anyone due to Ford seems to feel that this is not a serious issue. I did not want a vehicle I purchased new 5 months ago to have a history of flooding.

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  $30,000 Piece of Crap! - 2016 Ford Escape
  By Scott Wojtas - November 12 - 2:28 pm

  After doing a bunch of research on my next car, having grown up in a family of Fords and previously owning a Mustang; I decided to go with the Escape. Alot of what I wanted was based on the technology aspect as I installed an aftermarket radio that supported Apple CarPlay, which only came with Ford Sync 3 on titanium models. Day after Labor Day 2016, I found a 2016 titanium CPO with what I wanted and thought I had a great deal. Only to experience nothing but problems with the Bluetooth connectivity, drivers side wind noise, and noises from the undercarriage as I accelerate/stop/make turns. I took it back to dealer to resolve the issues as I was still under warranty. The door was adjusted, a part was ordered for the shocks, yet they couldnt replicate the Sync 3 issues that I had documented with video. The service guy was a jag and didnt care to see the videos I had. After that experience, I contacted Ford Customer Care and basically told me that the dealership is their "eyes and ears" and that they have to see it happen. So they said to drive right in next time the issues happen. So what happens when Im driving at night and the glitch happens and the service dept is not open?? I found another dealership closer to home, that was able to do a software update from 1.0 to 1.1 which didnt resolve my issues and still didnt give me the Apple Car play, one of the main reason I bought the car. On top of this, I found a crack in the windshield that I had to pay out of pocket to replace as it did not meet my deductible. As for the radio, it doesnt seem to work right as every couple days i have "reset" the console. Had I known I would be having these problems, I wouldve never bought the car in the first place. Ford continues to lie, and cheat its customers. Promising updates and then not following through. All I want at this point, is for them to replace the radio, as I documented with video the glitches, yet they want stand by their product. And thats why this will be my last Ford.

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  Horror Movie Lemon Law - 2016 Ford Escape
  By Blong2+ - November 7 - 10:29 am

  I was sad to see that someone else had a Ford 2016 Escape that cut off going down the road. Mine also said going down the road at 60 miles per hour that "the car was not in Park". Mine went a little further when all the screens went black and the window washers came on. I also recorded this with my phone. The SUV stopped working several times and I took it to different dealerships. None could find out what was wrong. Each gave me a car to drive while it was being worked on. After the Horror Movie response I refused to get back into that car. I tried to find out what to do to invoke the Lemon Law. None of the dealerships had given me any of the paperwork, without the paperwork no attorney could help me. I had a case manager at Ford but that is just a pacifier to keep me quiet. The dealership required that I take the Horror Movie Car back which I refused so they sold me another Ford 2016 Escape with penalties for high mileage on the next car. I am now $10K upside down in the car. Customer service is a real joke. Attorneys can not help you without the paperwork trail that I had asked for each time Service agents at 3 dealerships said since I did not pay for the service and that it was a Warranty job that I did not need the papers.