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Disapointed in Volkswagen as a first time customer - 2016 Volkswagen Passat
By Patrick Hay - December 31 - 3:08 pmI purchase a 2016 R-Line Passat within the first week was back for alignment and not 4 weeks after owning found spots on hood and the dealer wants to keep a 4 week old car for a week and a half to repaint the hood. The biggest disappointment is the misleading pricing by VW and complete lack or support and knowledge of the car wanted to have Remote Start installed relatively common and listed as option on VW sit for $246 MSRPP. Dealer wanted to charge $1200 saying multiple parts needed to be replaced. I found VW published document that stated that was not needed the document was attained from a VW site and was copyright protected by VW. VW denied that it was their document and incorrect. After a month trying to track this down Dealer finally admitted the VON check was coming up incorrect in the system not reflecting the lighting package. Now the car has been at the dealer for 2 days they cant get the remote starter installed and now need to get a part that is going to have to come from Germany and take 15 days to arrive. I have Contacted customer care and have been told for week they will get back to me next business day and they have not provided anything of substance. Terrible experience as first time VW customer the support is horrible!
