Overview & Reviews

User Reviews:

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  Read the Consumer Affairs Complaints Before Buying - 2016 Toyota Highlander
  By Disappointed Toyota Owner - May 8 - 6:57 am

  I wish I had read the Consumer Affairs complaints before buying my 2016 Toytota Highlander XLE. Ive only owned my car for 30 days and already had an issue with the car starting on its own. Yes! Thats right. I walked up to my car after shopping at WalMart for 40 min. only to find that it had started up by itself, and must have been running while I was in the store with the doors locked. Upon entering the car, a yellow caution light was flashing near the odometer. I read many consumer complaints and found another person complaining of the same problem and was told that it can happen when the remote entry keypad is pushed twice after exiting the vehicle. After reading many other customer complaints about various issues with 2013-2015 brakes not working while driving (Yikes!), driver doors not unlocking, and front seats making loud noises while driving, I wish I had read those complaints before purchasing this vehicle. It sounds like the 2013, 2014, and 2015 may be lemons. Im not sure about the 2016 yet, because the car is too new to know for sure, but Im very concerned about whats to come. I dont feel 100% safe in this car, especially since I have 2 kids. This is my 2nd Toyota. I just sold my 2006 Sienna minivan and it had many defective issues/recalls. I will not be buying a Toyota in the future because they dont stand behind their cars. They only try to blame the customer for their defects. UPDATE after 30 days of driving - The sound system is terrible. My Sienna minivan had a JBL sound system which was great, but the Highlander has a cheap sound system with a horrible muffled sound. After driving the car a little while, you will notice that the interior has many cheap parts!! The floor "carpet" is actually felt, not carpet, and some of the dash has plastic parts. The front seats and angled headrest are very uncomfortable on longer rides. Wish I could trade my new XLE in for a well made car that matches the price I paid. The quality just isnt in the 2016 Highlander for the high price. Still disappointed.

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  TALL WITH REAL BAD BACK - 2016 Toyota Highlander
  By JM - March 6 - 4:13 pm

  I have a really bad back and am six feet two inches tall. This vehicle is very comfortable for me.

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  Excellent road handling - 2016 Toyota Highlander
  By QK - February 4 - 4:31 am

  This has very excellent road handling, very comfortable ride. so far I am getting around 20mpg combined.

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  So smooth - 2016 Toyota Highlander
  By reuben powell - November 11 - 12:43 pm

  This car is way better then my last great ride smooth engine best decision I made in a car

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  Technology Sucks - 2016 Toyota Highlander
  By Gary - October 17 - 12:08 pm

  If you are paying for, and expect reliable, navigation, auto hi-beam and voice assist....dont get a Toyota. Google "Toyota navigation and voice-activation problems" and read for yourself. If you get one and expect that Toyota will correct them, dont. Your navigation display will lag your actual current location by considerable distance and the voice-activation will drive you crazy. The response you will get from Toyota is, "normal function". If you have your windshield replaced, even with OEM glass, dont expect your auto-high beams to ever operate normally again. Toyota will tell you after testing, "normal parameters". Poor car when you consider what you are paying. Toyota should deliver what they advertise and charge you for in technology.

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  Side View Mirrors - 2016 Toyota Highlander
  By Marcia - September 2 - 9:54 am

  The side view mirrors are so large that they block my view of the curbs and cars on a round-a-bout. Im a petite woman so that makes it a lot worse. I side-swiped two cars because I could not see to the side of me. I am trading this car in with only 2000 miles.

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  Its a great buy - 2016 Toyota Highlander
  By Kai Huang - August 23 - 9:37 am

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  Not worth the cost. - 2016 Toyota Highlander
  By J. Green - July 10 - 10:21 am

  Purchased the 2016 Toyota Highlander Limited Platinum using reviews and owners feedback and own test drive. Have owned for one year and have been very disappointed from the beginning. Rented a Toyota Highlander XLE because no Limited available to rent. Test drove it for about 2 hours over all different types freeway and road conditions except wet pavement. The vehicle was a excellent ride, quite and refined and engine noise and acceleration very good. However we could not test drive a Limited Platinum as we purchased. What a difference in autos. The Limited platinum rides rough and potholes and even small bumps in the pavement can be felt. The wind noise at normal speeds is very loud and at freeway speeds one cannot hold a conversation with another person. I tried to locate the source of the noise and taped up everything in the end but only slightly reduced the noise. The Dealer did find the source which is the rubber seal where the roof and roof rack meet. There is a gap in the seal that is the source of almost all the wind noise. The dealer has no fix and ask me to let them know if I was able to find a solution. I have taken it to two body shops and ask if they could correct the problem. The body shops will not even take on the repair so I am stuck with coming up with a solution of my own. I have tried different things but have not found a solution yet that will stay in place because all of what I have tried will only adhere to either the rubber seal or the metal but not both. Disappointing because I have owned 6 different 4-Runners and the last three all road and drove as well as the Highlander without the road noise.

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  2009 Ford Flex, with over 100,000 miles. - 2016 Toyota Highlander
  By JW - May 31 - 4:26 am

  No memory seat for drivers,no adjustable up, on passenger side, for short ladies, no hot power outlet ,ride not as great as hoped for.Mileage not as good as our other older Flex.

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  I would consider other options before purchasing - 2016 Toyota Highlander
  By Bill F. - May 26 - 6:44 am

  This is our 5th Toyota and by far our least favorite. The large outside mirrors cause blind spots when turning. The auto climate control seems to overshoot the temperature causing discomfort until the cabin temp has stabilized. We do not experience this on our 2014 Rav4. The navigation system was not accurate the voice command often told us to turn in one direction when the map displayed the opposite. We found out that the map data was from 2015 on a 2016 vehicle purchased in October of 2016. The dealer wanted to charge us for the update that was released prior to the purchase date. The rear windshield wiper locks up at times after the rear window is opened and closed. (The wiper is driven from a mechanical linkage located in the lower portion of the hatch and often does not re-engage after the window is closed. The brakes are awful, pedal often goes almost to the floor and the dealer says this is normal. They would not even check to see if the brakes needed to be bled as they said this would be admitting there was a problem?????????) The drivers side window makes a loud noise every time it closes. In all the prior Toyota vehicles we have owned starting in 2009 we have never had a complaint until the Highlander. Our 2014 Rav4 is a much better vehicle than the Highlander. Based on the way Toyota and the dealer responded to the issues, we will likely never purchase another Toyota.