Overview & Reviews

User Reviews:

Showing 1 through 4 of 4.00

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  New Mercedes Sprinter 4x4 Clunks like a Junker - 2016 Mercedes-Benz Sprinter
  By upset - February 16 - 10:37 pm

  Special ordered a Mercedes sprinter 4x4 van. Spent another $11,000 in options to make it some what comfortable (total $70,000!) After 10,000kms clunking in the drivetrain started to happen badly during start and stop and throttle on throttle off (All day Driving!) Took it to the dealership who said it was normal ?!?! ... As in "its a commercial vehicle, that normal". Took back again because it was starting to clunk and thump and clang! Dealership used some green glue on the output shaft or something to that nature, (They didnt provide details when asked either through lack of knowledge and training or more likely told not to discuss with customer) Non the less the green goop treatment lasted a couple days and the van was back to its clunking, thumping, knocking and clanging (NO EXAGGERATIONS!) So I take it back to the same dealership and they take it for a few days where they summarized with a single test drive that the clunking was in fact still there but considered normal. No “fault” found. So in utter disbelief from this abusive and deflecting attitude i called customer service head office in TO. After a Lot of rubbish and 2 weeks passing, some rep from Mercedes western Canada calls me from a blocked number! LOL...it gets Better!!! Says hes gonna fly out to drive the vehicle in a couple weeks and never does. Sends the western Sales rep instead? Based out of the same dealership that I was having a problem with. So right from the get go this guy is confrontational and condescending and Confirms on a test drive all the clunks are normal and says so in front of another dealerships Service manager and Shop foreman. Says "its normal because its a commercial vehicle" and also "i might be tricking the computer during gear changes." He also asks me, "is it drive-able and runs? i say "yes" and he says "then there is nothing wrong with it" Lmao! ... NO WORD OF A LIE!" ($70,000) SOooooo i let this other dealership have it for a week and they say that they checked the specs but the Mercedes engineer department that calls the shots on the phone, says "there isnt any specs" So they give me my van back and i think there is another knocking sound in there that wasnt there before! LOL That make a total 3-4 very distinct clunks, clangs, thumps and knocking. It only has 27,000kms on it now and it is so bad that i am going to get rid of it since Mercedes wont fix it and after 1.5 years i will be out about $15,000 if im lucky. Keep your eyes on youtube as i will be making a video that better explains the issues that will be supported by documents and first, second and third mechanic shops diagnostics. The Bottom line is that i feel like a whipped dog now, and I have wasted a tremendous amount of time, energy, patience and Money! To try and get them to fix a very distracting, annoying and obvious drive train clunking that wasn’t there for the first 10,000 kms, or when I test drove it, or when I asked various salesmen about any drivability concerns with a response of reassurance that it had a warranty. So at no time was it disclosed to me up to the time when I signed the contract that the van I would purchase would develop maddening clunking issues after it was broken in that would be explained to me as normal, no matter how bad it is because the vehicle still moves. So if you’re a sucker this van is for you?

• Mercedes Sprinter Garbage 2500 JUNKER VAN - 2016 Mercedes-Benz Sprinter
  By Frustrated AV Guy - July 29 - 7:10 am

  1 year in from a NEW CARGO VAN purchase and only 30k miles with 10 X Shop visits and more than 30 Days in the shop for Check Engine Light, Transmission issues, steering column replacements, electronics issues, Blue DEF issues. This van runs 16 MPG and is a DOG on the road. Mercedes hides behind their Tri-Star Badge and SELLS JUNK unreliable vehicles and does not stand by their product. Very frustrating Business Killing Machine. Now the thing has black sealant leaking out from the roof supports in the cargo area - told Normal as AZ is HOT. Seriously, GO FORD !!!

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  Too bad if you buy from mb - 2016 Mercedes-Benz Sprinter
  By John - January 3 - 5:56 pm

  Very very noisy inside. Brakes make a big noise. spring is too soft. Repair is way too expensive

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  LLM, Our Sprinter - 2016 Mercedes-Benz Sprinter
  By Moji - July 9 - 4:47 am

  We were comparing the Sprinter with the Transit Van. Both vehicles offer much for the money. We read that if you stay below 65 mph, your mpg would be fine. We purchased our Sprinter from Nelli, she is great, at MB Laguna Niguel. We checked highway mpg at 60 mph from Laguna Niguel to Oceanside, CA and averaged 29.8 mpg...gotta love that. The Transit diesel on an 18 mile loop averaged 23 mpg. The Transit passenger van includes rear hvac and can be ordered for around $900.00 for other style vans. The Sprinter rear hvac is $3600.00. We purchased a crew van and will put a Dometic 15,000 btu Brisk II heat pump on the roof and carry a portable generator for when we may need it. Also installing two MaxxAir vents to help circulate air while driving. Front air conditioning in Sprinter is more than adequate for first two rows of people. When we finish we will have a very nice travel van. Regarding sleeping in the van or camping out, my wife has told me she is happy to continue camping out at the Hilton. The travel van will make our travels much more comfortable and allow us to take our dog with us. Will be able to sleep in Sprinter if in pinch.