Overview & Reviews

User Reviews:

Showing 1 through 3 of 3.00

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  why not to buy a sprinter - 2017 Mercedes-Benz Sprinter
  By Brian Parks - April 1 - 2:59 pm

  I bought a Mercedes RV and no one ever mentioned the word sprinter. Now I am told that most Mercedes dealers do not service sprinters. I live near El Paso and have to go 250 miles for warranty or recall service. This is the worst decision of anything I have ever bought

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  Mercedes Benz doesn’t stand behind there vehicles - 2017 Mercedes-Benz Sprinter
  By George Koval - July 19 - 6:57 am

  If I could give them zero stars I would I bought a new 2017 2500 cargo not even 1000 miles I started having misterious starting issues ( not engaging the starter it left me stranded for 20 minutes) brought it to the dealer they couldn’t recreate it so they did nothing then around 5000 miles the transmission started to shift hard and bang into gear brought it to the dealer they did a reprogramming of the trans module said it was fixed but I got it back and it was worse brought it back to the dealer they replaced the valve body again said it was fixed picked it up test drove it with shop Forman still not fixed they ordered another part and was told that it wasn’t available none in the world so they had my new van for 3 weeks got Mercedes Benz involved they shipped the part all the while I’m not working while they have my sole business van they got the part and installed it again said it was fixed I picked it up only to find it wasn’t fixed so now I’m angry so I take the service director for a ride he documented it wasn’t fixed sent emails to the Mercedes Benz customer care team where they informed him that as far as Mercedes Benz was concerned it was repaired and that they were not going to do anything more IE fix or buy it back as it’s still under warranty they basically have refused to stand behind there vehicles and make any reasonable attempt to get my van fixed and me back to work where to date it’s cost me over 20k in lost revenue so now I’m left with per suing a lemon law suit and I see this is there MO they don’t care about there customers only the Benjamins

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  1 Year Old Cargo Van 30K miles 10 X Repairs !!! - 2017 Mercedes-Benz Sprinter
  By Unhappy Sprinter 2500 - March 13 - 9:46 pm

  Mercedes Benz is hiding in plain sight behind their Tri-Star Badge. In the past this was a respected Brand BUT today you are better off moving to a different Brand as these vehicles are absolute JUNK. I purchased a New 2017 Sprinter 2500 and after only 30K miles and 1 YEAR of ownership my CARGO High Roof Van has visited the Dealer 10 times for Check Engine Light, Steering Column replacement, a plethora of electronic issues and black Gunk dripping out of the roof ribs in the Cargo area - leaking black sealant on tools and NEW Product for my clients. Told by Mercedes Dealer that my van is not a problem child. I even tried to trade my van in at the dealer I purchased from and was told by the Sales Manager that they did not want my van as they could not resell it with all the problems it has. I went through MBUSA and they basically have done nothing to stand behind their product. DO NOT BUY MERCEDES - BAD PRODUCT - BUILT POORLY - POOR QUALITY.