Overview & Reviews

User Reviews:

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• Stay away from Mercedes! - 2019 Mercedes-Benz Sprinter
  By Steve Walser - November 30 - 5:23 pm

  Just heard from the dealer that, once again, Mercedes is out of the EGR valve that failed over 2 months ago and after sitting at their shop the whole time they now think it will be anothr 6 months!!! before they can get the part. 3rd time we have had this issue and each time we have had to wait at least 2 months for the part while our Mercedes sits in Jail since it is an emissions problem and can't be released. Mercedes has offerd NOTHING! No loaner, no compensation, no NOTHING! They've turned down my request twice to have them buy back the vehicle under our state lemon law without explanation even though we clearl;y qualify so now we must go to arbitration. It's a bad vehicle and a bad company. They have been having this issue for years and they continue to fail to either fix the issue once and for all or, at least, produce enough parts to keep up. Wish I'd known this before I paid them 70K for this POS. If they won't help a rpeat commercial customer why would they help you? Stay away.