Overview & Reviews

User Reviews:

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  Do not recommend to anyone! - 2016 Kia Sedona
  By Jmartinez - October 10 - 12:23 am

  As for the sales reps everyone was welcoming but as for the KIA name in general the vehicles suck! My husband bought a 2016 KIA Sedona not even a year old yet and it seems like Ive gone to get it services every month. First off the vehicle was full of little ants from being under a tree at the dealer and nothing was done about it then about a week after we purchased it we got some heavy rain and the water was leaking into the back tailgate, I took it in for service twice before they could figure out what was wrong with it. So now my van smells humid :-( on top of that they put a scratch on the tailgate and wanted me to take it back a third time to buff it out and eliminate the odor inside, I was already there for over 3 hours and I understand they are busy but my issue should of been a priority especially with me living 2 1/2 hours away so nothing was ever done about that. Well to continue after about a month my husband noticed that the navigation screen was pushed in from one side and popping out from the other side so I took it in for service and they said some screws were loose. Then one day my kids wanted to watch a movie on the DVD player and when they tried lifting the screen it was jammed again I took it in for service and they said some screws were loose that didnt allow it to open back up. I recently just took it in again because the traction light was coming on and the brakes would make a cracking sound and jam up, I was told the hubs needed to be replaced so they ordered parts and I have to go in once more to get them put on. Im sorry but their service sucks and I will never buy a KIA again or recommend it to anyone. They need to better prioritize their customer service and I believe I deserved a full tank of gas and complimentary detailing for missing work and driving 2 1/2 hours to and from the dealer numerous times for non sense issue that a brand new vehicle shouldnt be having! To add to my issues with Kia the lights on the interior of the van dont work either, omg idk whats next or if its even safe to drive this Sedona anymore.