Overview & Reviews

User Reviews:

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  A Piece of JUNK! - 2014 Infiniti QX60
  By HAWK - October 10 - 11:10 pm

  I owned this car for 8 months too long! I wish I had done my research. Upon purchasing this vehicle the rear differential went out at 50k miles. After replacing the rear differential, I noticed stuttering and poor acceleration in the transmission. I took it to the dealer and they updated the software, but it didnt cure the problem. Long story short, they ended up putting a new transmission in. I have had to replace and entire headlamp because the seals went bad and condensation in the lamp was causing a shortage in the bulb. After they fixed that headlight the driver headlamp suffered the same issue. Went back to the dealer for an oil change, but noticed my engine light on, they discovered that I needed a catalytic converter and a catalytic manifold system!!!!!! This was the WORST car I HAVE EVER OWNED! DO NOT BUY THIS CAR!!! That CVT transmission is garbage!!!!! I can go on and on about repairs and how god awful this car is. Just leave it at the dealership!!!

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  Dont Do It! - 2014 Infiniti QX60
  By Kristen Sotos - August 14 - 1:18 pm

  I purchased my 2014 QX60 after thoroughly researching all mid sizes luxury SUVs. I have always driven a Toyota so this was my first experience owning an Infiniti. The car worked beautifully for 18 months. THEN.... Car starting having start up issues on July 2015. Several times a week it would take 3-4 tries to start the vehicle. I presumed it was the battery. At that time they the dealership jump started my battery which they said was still good and told me to drive my car more often. Lol! Then several weeks later problem with starting the car returns. I hold off on bringing the car in until September when the car does not start one morning. Infiniti road service jumps my car and the dealership agrees to replace my battery. Three days later my car stalls twice while driving the car in reverse and the power steering fails while vehicle is in drive. Took the car in the next morning (Monday) and they checked it and said everything seemed fine:( LUCKILY while pulling the car back from the service garage the car stalls for the service technician. At that point I was given a loaner vehicle. During this visit they noticed that a wire was loose underneath the car. I believe it was the body control module wire that was loose. For this visit they really thought they had the problem solved and return the car to me the following day. Four days later the car stalls again while driving and does not starting on the first try. I returned it to the dealership and got a loaner for the second time. During this time they replaced the hybrid battery as well as the key remote battery and they even replaced the new battery just to make sure all batteries were new at the same time. The kept my car for 2 weeks just to be sure it was fixed before returning it to me. Four days later car takes 3 tries to start so I take it directly to the dealership and got another loaner vehicle. During this visit they have been replacing both the hybrid computer and the body control module computer. They have had my vehicle for 3 weeks. The vehicle is still not working so now they think they will replace the harness! Oh and by the way, while the vehicle was at the dealership for 3 weeks parallel parked in an unofficial parking spot in a lot that is overcrowded a delivery truck backs into my vehicle and now the side bumper needs to be replaced. Estimate for damages is 4000 K! I have never has this kind of experience with a car in my life. My first Luxury vehicle is my least reliable car ever. I have started the buy back process with Infiniti and I will do my best to warn others to not waste their time or money on these cars.

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  Passenger Unsafe At Any Speed - 2014 Infiniti QX60
  By Ira Powell - July 2 - 5:00 pm

  Our passenger airbag remains off frequently when there is a full size adult passenger in the front seat with their seat belt fastened and the seat properly adjusted (warning light on dash indicates airbag is off). We have provided video evidence of the problem, but since the dealers test equipment finds no fault, they refuse to replace any parts or make further adjustments. The manufacturer sent a technical expert to examine the car, and he agreed with the dealer that without a computer stored fault no action would be taken. After viewing the several videos, their position remains unchanged. We have owned BMW, Porsche, Mercedes, Toyota, Chevrolet and Cadilac cars in the recent past, and in all cases have been pleased with warranty support. This is our first and last Infiniti. Also our last purchase from The Porter Group in Newark, DE.

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  Constant creaking and rattling - 2014 Infiniti QX60
  By ram_c - June 18 - 2:50 pm

  I bought this car about a year back. Its music system and navigation stopped and had to be replaced twice. It constantly has rattling and creaking noise. I have taken it back to the dealership about 10 times and they have not been able to fix it. I recorded the noise on my phone and sent it to them and they have still not been able to fix it. It is such a pain. I will not recommend anyone buy this vehicle. I have reached out to consumer affairs and hope they will be able to address this issue.

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  Disgusting Car. - 2014 Infiniti QX60
  By Dimitri - March 22 - 10:32 am

  I bought this car with only 18k miles on it and since that I have driven 30k miles. Within these time dealership had to change Transmission 3 times, Stereo Cluster 5 timea and they still doesnt work. DO NOT BUY THIS CAR. Built in USA by USA and IT Freaking DISGUSTING!!! Breaks apart, Noise, Bluetooth connectivity? Forget about!! I have had Infinitis for 9 years and now I hate it!!! Am miserable with this car. Sometimes ready to smash it to a wall!!!

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  Dangerous Vehicle!!! - 2014 Infiniti QX60
  By Susan Hubbard - August 25 - 6:55 am

  Purchased my QX 60 in June 2014. By the end of July, with approximately 4,000 miles on the car, I had MAJOR transmission problems. The car would jerk and jut, accelerating and decelerating very hard and on its own without my foot on the gas! From that day on until 3 weeks ago I had my car in and out of service every couple of months because of transmission problems they could not diagnose (it has a horrible shutter that jerks the car around). FINALLY, they put an update on my car 13 months after I purchased it and of course it told them to replace the transmission. This is a known problem that service writers, techs and many customers have experienced. I had my new transmission in 2 weeks and it did the same thing!!!! Three weeks after my transmission was replaced they had to put in another. In addition to a horribly built transmission the adaptive cruise control, which maintains a specific distance from the car in front of it while using cruise control is seriously dangerous and life threatening. When a large vehicle, like a semi-truck, passes on the right the vehicle will brake very hard trying to bring it to a stop. When you are driving 80 MPH on the interstate you put your life in your hands because any vehicles following behind have no idea you will brake that suddenly for no reason. Again, this is a known issue with service writers and techs. It can be terrifying to experience. I am in the process of working with the state to have Infiniti purchase my car back due to the lemon laws. Wish me luck!

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  Waste of Money - 2014 Infiniti QX60
  By RayK - July 3 - 11:24 pm

  Engine has shut down 3 times now. Infiniti engineer determined that computer modules needed replaced. After I was told by Infiniti tech it was normal for CVT tranny. Issues with shifting, reverse, seat controls, passenger air bag sensor and engine temperature. Need I say more.

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  Worst nightmare - 2014 Infiniti QX60
  By AAMoon - September 13 - 9:17 pm

  I owned a JX35 prior to upgrading to the QX60. Big mistake! Here is a list of all the issues. Counting down til 12/1/2017 to leave this vehicle at the lot! Here are the issues I have had with the 2014 QX 60 and all the times it has been in the service department. 1. Fuel gauge fluctuations. Digital reading would jump all over the place. Did not match the gauge. *Repaired. 2. I had a rattle on the driver side in the window area. It was apparent once you reach 40mph. It was taken into Infiniti Roanoke service department several times. • Window stripping replaced around windshield. *Did not fix issue. • Replaced roof rails. *Did not fix issue. • Car was returned with gash on driver side door. Sent back for repair. • **Dad discovered front mud flap had a loose screw which was causing issue. 3. I have a rattle in the steering column. It sounds like something is loose inside. *Issue has never been resolved. 4. The driver side sun visor makes a very loud popping noise when you pull it down and push it back up. (Replaced 2 times) 5. The driver side window making a loud grinding noise. *Issue was fixed. 6. The driver window now has a oily residue after rolling the window down and back up. *Cleaned but shows back up. 7. Iphone worked intermittently with car ipod controls. Screen in car would grey out not allowing any functions to be used. 8. Passenger seat airbag light stays on with passenger in seat. *Checked but no fix. 9. Rattle in sunroof area and steering wheel column. *Issue was not fixed. Stopped taking car to Infiniti Roanoke and started driving to Modern Infiniti Greensboro. 10. Sunvisors make a loud popping noise when pulling down and back up. *Replaced. 11. Passenger seat airbag light recall. *Issue fixed. 12. CVT recall. *Serviced. 13. Weather stripping hanging out from roof rails. *Both rails replaced. 14. TV screen stuck and will not release on driver side. Passenger side TV sticks frequently. *Driver side tv replaced. 15. Sunroof has ongoing rattle as well as the steering column. *Sunroof repaired after 2 visits. 16. Panoramic sunroof stripping out and laying on shade. *Fixed. 17. Panoramic sunroof stripping out again. It also catches and bunches shade up. *Repaired and fixed 2nd visit. 18. Driver seat belt will not retract back. Hangs down. *Calling to schedule service 6/26/17. 6/30/2017 technician was to come fix seatbelt at home at 12:30. Tony called at 1:00 to tell us that there was an issue to have technician come and repair. Have to schedule for another date. 19. Panoramic sunroof has catch again. Looks like tape is loose and adhering to shade.

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  Transmission Problems - 2014 Infiniti QX60
  By Round Rock Texas - September 20 - 9:24 pm

  Do not buy the 2014 QX60. Major transmission issues. The car shudders at low speeds (slight uphill). Its as if it cannot get from 1st to 2nd gear properly. Ive already had the software reset for the transmission and just today Ive had the valve replaced. After searching the internet, this problem is occurring with many of the 2014 QX60s out there. I had a Toyota Sienna before with ZERO issues. We bought the QX60 because she wanted "luxury". All we got was a big headache. We plan to sell before we have to deal with changing out the whole transmission. I will never buy Nissan or Infiniti again.

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  2014 Infiniti QX 60 Ignition Would Not Shut Off! - 2014 Infiniti QX60
  By Chicagoland Infiniti Purchaser - May 27 - 9:33 pm

  I thoroughly researched luxury 3-row SUVs before purchasing a new Infiniti QX 60 vehicle (in the Chicagoland area) in 2014. The negotiated price was competitive based upon the other SUVs I researched. The vehicle is comfortable, the interior is nice, and I love the overall look of the vehicle. But I have had two significant issues with my 2014 QX 60 that would prevent me from purchasing another Infiniti: (1) an issue with a gas gauge being defective, resulting in the electronic and traditional gas gauges being inconsistent and causing uncertainty as to how much gas was in the vehicle (dashboard removed and circuitry replaced within the first 30 days of owning the vehicle) and (2) an issue with the ignition start/stop button not working, preventing me from being able to turn off the ignition and lights and rendering the windows, door locks, shifter, etc. from being functional (one body control module replaced after diagnostic testing showed an error code between two body control modules). The second issue resulted in me being stranded at night in the country on a trip with my 5-year-old son, after stopping for gas in a small town without a hotel, car rental agency, etc. I was unable to leave my vehicle since neither the engine nor the lights would shut off, and a tow truck driver who initially agreed to tow my vehicle later dropped off my son and me in a remote area because he did not deem my vehicle safe to tow. As the Infiniti customer service person remarked after hearing my story, "It sounds like a bad movie." And yet Infiniti was unable to confirm that the same or further electrical issues will not recur/occur, and Infiniti was unwilling to provide an extended warranty for electrical issues with the vehicle. The bottom line for me is that the car has experienced problems that I would not expect for a 2014 "luxury" vehicle, and Infiniti has been unwilling to stand behind its product by offering an extended warranty for the electrical issues experienced with the vehicle.