"Drove 2 Hours For Nothing"

10-24-2017

I was talking with Shanique, an online salesman, about a used car I was interested in and asked several times for actual pictures of the car (the site only showed stock images) which she has still not sent to me. She told an in store salesman, Brian, about me and he called me to make an appointment for the next week to see the car. A week went by, and Shanique still never sent me pictures of the car. I drove 2 hours and when I got there for my appointment the secretaries acted odd, which made me think something was up, and Brian did not help me at all even though I clearly saw him just standing around. After about 20 minutes of waiting Luis came up and helped me, and was very friendly. Luis showed me a model of the car inside the showroom, which looked different in appearance than the description online. I asked if this was the used 2014 model and he told me that it was actually a new one. I asked if I could see the 2014 one and he walked away to ask where it was, and after a few minutes he came back apologetic saying that it was still in the mechanic shop. Shanique and Brian had a week to inform me that I wouldnt be able to see the car, but never said anything about it so I wasted about 5 hours of my time driving and sitting in a dealership to see a car that wasnt there. Afterwords I got an email from the general sales manager asking how my experience was. The email did not apologize or even acknowledge the fact that I wasnt able to see the car, meaning his employees probably didnt mention it to him. My recommendation if you end up dealing with Shanique or Brian is to either ask for another salesman or just stop contacting the dealership altogether.

"Busy, Or Understaffed, Mostly Mia And Perfunctory"

08-08-2017

Have a BMW, want a new BMW and its like pulling teeth to get their attention, never mind any action. I want to buy a car. They are expensive cars. I shouldnt have to stand on my head to give you a large amount of money. Little to zero follow-up when you express interest in a car. Waiting a week for a response seems to be standard. I dont quibble, I dont haggle, I dont often even test drive. I should be the dream customer, since I just show up with my pen and checkbook. I dont know what is going on there now, but selling cars doesnt seem to be a priority for them anymore. If it was, Id have a new BMW from them.

"Worst Bmw Service Experience"

11-25-2016

I brought my car to BMW of Portchester for regular maintenance, oil change, brakes and rotors, it was first time trying a this BMW dealership for servicing and absolutely my last. I left my car at the location and received the usually service call. I was told however that there were several other issues with my vehicle, one involving both front tires, an issue, which was never observed before or led to any problems prior. A part of my maintenance included the front brakes and rotors being changed. After I returned for my vehicle, the day before Thanksgiving everything seemed completely fine apart from the fact that my front license plate was knocked off my vehicle and was placed on the front passenger seat when the vehicle was handed over to me. I thought this was extremely tacky customer service, but it was quickly resolved and I figured at the moment at lot more could have gone wrong. Little did I know at the time my terrible customer service woes were just starting. Seconds after I drove off the lot unto the main street and before entering the highway, I received a dreaded “low tire pressure warning”, I exited the highway shortly after to realize that my left front tire was now completely flat, luckily I had run flat tires and was able to make it to a nearing tire shop. After having it looked at by a tire professional was told that there was a hole in the side of the tire around the rim. I called the dealership and my service provider told me I must have hit a pot hole or a nail that resulted in a blow out and in later conversation stated that there was nothing done to the tire even though they had to remove the wheel from the car to fix the brake and rotors. Intentionally or unintentionally damage was done to the tire at the dealership, I had ZERO problems with my tires before and the likelihood of me damaging my tires to the severity where I had a hole in one of them around the rim within seconds after driving of the BMW of Portchester is highly unlikely. The dealership has and will not take responsibility for this damage or made any attempts to remedy this situation. My best advice is to avoid this dealership like the bubonic plague. Any dealership that blatantly discredits a problem that NEVER occurred before taking your car to their location and which magically occurs within seconds after leaving, is a dealership not worthy of your business. My best advice if you are considering a dealership within this location is the take your car to BMW of Westchester (10mins drive away) for better BMW and a true customer experience.

"Bmw Dealership"

09-20-2016

Very happy with my experience, Lee was very helpful and good at returning calls and providing me with the information needed on a timely basis. This is the first time that I have bought a car out-of-state and via the internet. You hear so many bad experiences and this one has a happy ending. Great price and great sales staff. Sorry that I do not live in this state to take advantage of the service facilities.

"Outstanding!"

07-29-2016

THE BEST! From the moment we walked into the dealership, we were greeted by 2 kind and welcoming receptionists. We requested to speak with the manager. Within 5 minutes, Hugo welcomed us to his office. Hugo was kind, thoughtful and very receptive to what we were looking for. He began to run numbers and provided us with an outstanding opportunity to lease a 2016 X1. Before anything was finalized Hugo provided some additional options and we test drove the vehicle. Upon our return, we signed the papers and we were all set. Hugo and his team are full of integrity and care about the customers needs. This is the best BMW dealership!

"Poor Service"

05-05-2016

Ms Mulgrave has poor customer service, she is extremely rude and wasnt helpful, complete turn off

"Right Car, Right Price!"

10-13-2015

I just purchased a new 328i and couldnt be happier with my experience. I had been to several other local dealerships and had heavily researched this car. Despite coming in on a very busy day, I was able to rapidly access the manager and to complete the deal that I knew I wanted. No other local dealerships were able to come close. Thanks to Brian and Hugo for their great service. I highly recommend this dealership to anyone in the market for a great deal on a BMW!

"Amazing Experience!"

05-04-2015

This dealership is amazing! I have bought many cars and I have never had the pleasure of dealing with such a great dealership. Every single person I encountered was professional, courteous, knowledgable and respectful. It was an amazing car buying experience. Reiko Kondo is an amazing salesperson. She was patient and gave me an amazing deal on a perfect new BMW 5 series. I was trying to trade out of an Audi back into a BMW and every other dealership I went to told me they couldnt match the deal I was getting at BMW of Mamaroneck. The amazing experience was perfect from beginning to end. From walking in the door to driving out in my new car. I was able to experience exemplary customer service in every aspect. The finance department with Isabella was a breeze, the appraisal process with Anthony was amazing, even chatting with the manager Kristen Zallo was fun and easy. They are truly a great team. This is honestly, the first truly nice experience I have ever had buying a car. The reviews from someone saying they were insulted and then went elsewhere reads like an ad for the other dealership. I wouldnt believe a word of it. I must say, I never take the time to write reviews like this, but it was well deserved. They have just won my business and loyalty for sure!!!!!

"It Was All Good, Until...."

04-22-2015

I recently purchased a used BMW from BMW of Mamaroneck. I love my car and the deal was pretty good. The customer service provided by the staff was okay during the buying process....until I drove my car off the lot. I was lied to. I signed the papers and the car was already being payed for and I did not receive it for three days. There has been several problems with my car already and I was never notified of any of them. I was told the car went through 72 point inspections, but somehow none of this came up? They have fixed some of the issues, but not until I am at the point of nagging and nagging them. Lighting issues, Brake issues, radio issues and even tire problems. The people who work there are very nice, but almost IMPOSSIBLE to reach. When you finally do reach someone, they tell you the right person will get back to you, then they rarely ever do. I was happy, but VERY stressed. My cars issues are minor, but need fixing. Its almost a month later. Thats my experience. P.S. This is a BMW, not a Honda. Expensive to fix. Should be Courteous in satisfying the customer fully for such a prestigious dealership.

"Pleasant Staff, Sloppy Execution"

01-05-2015

I bought a pre-owned vehicle here from C. Robertson. The car itself was a great deal and I was happy with the initial buying process. Robertson was very friendly and responsive at the onset of the transaction. HOWEVER, things fell apart as it came time to finish the deal. I was trading in another car, but for some reason they couldnt full explain, BMW of Mamaroneck requested that I get a clean title from the DMV (mine had been sold with a signature on the back). At the DMV the staff there told me there was no reason that should be an issue and they hadnt experienced dealers asking for that in the past. So that was 1 unnecessary DMV trip. Robertson gave me a temporary license and permit for the car I was buying while they registered the new one with the DMV. I made it clear that we simply wanted to transfer the old plates from the car I traded in, but they got me new ones for some reason. So I had to go back to the DMV to exchange the new, unnecessary plates and also pay for the 2nd set of plates. Bottom line, once Robertson thought the deal was done he became difficult to reach and sloppy. There was over a month of going back and forth on the phone and with the DMV, really ruined my experience. Having to make two needless trips to the DMV was very inconvenient; we all know how unpleasant waiting in line at the DMV can be.

"Amazing Experience With Anthony Iu"

09-01-2014

Im normally dont write reviews but I felt compelled to do so because I had such a great experience at Mamaroneck in particular with Anthony. I was nervous to go alone to buy my first new car but Anthony removed my fears in the first 10 mins of our meeting. He was super patient and clearly informed me about the cars, my options and the contract. He wasnt the stereotypical sleazy car sales man by any means. He made me feel comfortable while still being professional. Im glad to say that I am now a proud owner of a new 328xi and Im loving it. If you truly want a professional, honest, quality experience you should visit BMW of Mamaroneck and ask for Anthony.

"Craig Robertson Is A Great Person And Salesman.."

06-18-2014

I just purchased a used Range Rover from Mamaroneck BMW about 2 weeks ago and could not be happier. I have a lot of experience with dealers (ok but mostly bad) and I must say Mamaroneck BMW was awesome. As soon as you pick up the phone and call you are greeted by Maria who is very friendly and such a nice person. I had the opportunity to work with Craig Robertson who is very genuine and a stand up guy. Craig answered all my questions and assured me that the car I was buying was in great condition and will last me a long time. I am very happy I got to work with Craig because I genuinely felt that he had my best interest in mind. He even followed me in a company car so I can drop off the rental car I was using so he could drive me back to the dealer and leave with my new car! And to close the deal you have Landers which is very knowledgable and great at what he does which is securing financing so you can leave with your new car. Landers was also very honest in his recommendation on getting a certain warranty for the car. I had my mind made up that I was not going to get a warranty but Landers walked me through the different options and made me realize that a couple of dollars more a month can save you from financial disasters down the road, god forbids anything happens to the car. Especially an expensive luxury car. I could not be happier with my experience at Mamaroneck BMW and I hope to be back. Next time Ill be back to pick up a BMW 7 series. If you are looking to buy a BMW or any used car that lands at theyre dealer be assured thats its a quality vehicle and not some car that ended up at auction and was fixed up to mask problems that will come later on. Pick up the phone and take a trip its well worth it. I live more than 45 minutes away from this dealer and have at least 5 closer BMW dealers but I will always go back to Mamaroneck BMW.

"The Worst Sales, Service And Response"

05-20-2014

The worst dealer (customer service) you will ever receive. Sales will act as if they are the best in the world till you pay the token amount. I have ended up buying a pre-owned this time. The moment you pay the token amount they will back out for all the promises they paid. They charge for documentation and never care for the registration till the temporary license expires. No one will answer or return your call ones you purchase. There are better dealers around for good ( I bet there will not be any worst than this).

"Great Dealer"

PACE BMW offers personalized experience, and ensure that all your needs are met. Not only helpful when purchasing the new vehicle but always available to assist with any questions. David Voetsch is one of the best. For a person like myself who is not savvy with car technology, I feel comforted that David is always available to answer any of my questions.

"Lease Manager And Nicholas"

05-20-2014

I would never get a car from them again this was my 4th BMW but the first from them they didnt inform me on anything after I gave my old car back now they are telling me I owe them money I always went to another dealer and they did everything right and I never was charged anything

"Car And Staff Were Equally Amazing"

The transaction of buying a new car and physically getting the car was super easy. One hour emails in a span of a couple of days ordered me a new car. Upon arrival of picking up the car, I was greeted and even though I waited for the paperwork to be completed, I was always checked up on. Great service, great car!

"Night And Day"

I acquired by last BMW from another dealership and they were keen on retaining me as a customer. I received all the BMW corporate loyalty info and swag, but the local dealership did nothing additional. They were inflexible on pricing (I already knew what to pay and they were way too high) and they tried to sell me a vehicle I did not want. When I went to Pace, they were welcoming, flexible, gave me a price within the range I should be paying and their follow up was spot on. The people I dealt with at Pace were straight up and had great attitudes. When I compare my dealership experiences there really is quite a difference. Pace was simply great. If you are looking for a BMW, do your self a favor - go to Pace first.

"No One Came Over To Ask Me Any Question"

I dont what happened to all those positive reviews, maybe the excellent sales persons were all busy, but when we went in on a Sat afternoon, no one seems to care, no one came to greet us. And we were looking at the cars, people passed by, not interested to talk to me at all. I had to go to the desk to ask how does it work in their shop. A little disappointed so we left. No sure will go back again.

"Awesome !!"

Even though i ended up buying a car from somewhere else the service was awesome. kristen Zallo was really nice from the minute i walked in and also was very knowledgeable. when i told her that i was going to go with another car from a different dealership she wasnt rude and was still very nice. when i get my next bmw im definitely going back to pace and going to ask for her. thank you Kristen !! you are awesome

"Excellent Staff At This Dealership"

After reading all the other positive reviews, I decided to purchase my 2009 535i from PACE. I must say, that the positive reviews were right on the money. My sales advisor Lee Porrazzo was excellent, there was no pressure and he worked hard to meet my needs and get me the deal I wanted. If you are in the market for a new or used BMW, I would contact PACE and ask for Lee, you wont go wrong. The cars they choose are in excellent condition and you can tell they really care about customer satisfaction. Lee even called me a few times after the sale just to shoot the breeze and see how I was liking my new ride!

"Customer Service"

I have purchased and leased 3 cars from Pace BMW and one of the main reasons I have kept coming back is my experience with Rani Holmes. "Car salesman" is frequently used in a negative light but Rani exemplifies what it means to be an excellent car salesman. I say that not because things went perfectly because the first time I dealt with him, the transaction got botched up in a number of ways and it was Rani who took all of the responsibility and, in fact, straightened out a bunch of things that I knew were not his fault. To me, that was more important than anything because rather than make a bunch of lame excuses as to what was going on, he shouldered the burden and made them right. A great person and a great salesman.

"Rani Holmes"

The services that I received from Mr. Holmes was way beyond my expectation, just a genuine humble person who wanted to help to make sure all my needs were met. Thanks again Mr. Holmes I am now drivingy dream car.

"Great Service"

We worked with Rani and he was amazing! He made our buying process smooth and easy. My husband and I came in on a Saturday afternoon with our two young children. The whole Pace team was incredibly kind to them and very accommodating, offering the kids snacks and coloring books so my husband and I could speak freely with Rani. After our purchase wOhen I returned to pick up the car, Rani took the time to review each of the cars features with me and even took the time to set up the Bluetooth feature on my phone and pair it with the car.

"Excellent Service"

I recently bought a new BMW at Pace BMW. Kristen Zallo took care of me from top to bottom. Her service was impecable.

"Great Buying Experience"

If you are looking to get into a BMW, Kristen Zallo at Pace BMW is the best person to see. Truly top-notch service as one would expect from BMW. She is extremely knowledgeable and will do her best to get you the bottom price and best car.

"Leasing New"

03-03-2012

I have leased 4 BMW"S with this dealer (3 with Rani Holmes who is always helpful and pleasant). I recently ended a lease, and will likely be getting another car with Rani and the end of my present lease next summer. Its easy and efficient to use this dealership.

"Ron Holmes"

03-03-2012

Ron leased my car 3 years ago and I liked working with him so much that I contacted him again now that my lease is up. He is an honest guy. I will only deal with "real" salesmen and Ron is "real" thats why I remembered him, will continue to work with him and refer him to many.

"Great Customer Service"

03-03-2012

I bought my car from Pace BMW and worked with Lee Porrazzo. He was excellent! Answered all of my questions and worked quickly and I was able to take my car the same day. Super nice guy!

"Outstanding Service!"

03-03-2012

Pace BMW did an amazing job getting me the exact car I wanted with every option on very short notice. My salesperson, Kristen was amazing and extremely professional. This is our 2nd vehicle with Pace BMW and they truly do a great job.

"Rani Holmes"

Rani holmes. What can I say except when I came to lease my second BMW and walked into pace BMW and asked to see rani I waited for him while he finished with his other customer. I truly only wanted to work with him. I trusted him and my first experience with rani was excellent. We had fun picking out my new car and he was definitely a part of that. He worked with me and knew what I wanted and am very happy today. Thank you

"Kirsten Zallo"

Kristen Zallo is excellent. Nothing but excellent experiences at Pace. She is extremely helpful, very polite. What more can I say?

"Kristen Zallo: Best Car Salesperson Ever. "

Kristen Zallo just happily sold me my third BMW X5. She has proven to be the nicest and most knowledgable car salesperson I have ever dealt with. She is honest, energetic, and willing to go to the extra mile for any customer. I gave Kristen Zallo this review because she rightfully deserves it. She is the best salesperson I have worked with when it comes to car shopping. There is no doubt in my mind I will be back to buy a 4th X5 from Kris, very soon.

"Kristen Zallo"

Kristens professionalism and knowledge far exceeded any previous dealership ive encountered. Her friendly and courteous demeanor made an otherwise daunting and sometimes stressful experience a most pleasant one! Keep up the good work, two thumbs up! i would refer anyone who is in the market for a BMW to Kristen, they will not be disappointed.

"Kristen Zallo"

Kristens professionalism and knowledge far exceeded any previous dealership ive encountered. Her friendly and courteous demeanor made an otherwise daunting and sometimes stressful experience a most pleasant one! Keep up the good work, two thumbs up! i would refer anyone who is in the market for a BMW to Kristen, they will not be disappointed.

"Sales Experience"

Kristen Zallo is the reason why I bought two cars from this dealer.(2009 335 convertible & 2012 X5 35i, waiting for the next model 3 series convertible, will purchase from there). Kristen is the best salesperson,period. I am in the market for a pick-up truck if she sold them I would buy it from her. she is absolutely the best salesperson that I have ever dealt with(I have owned 15 cars in the past 10 years). Kristen is very friendly, accommodating,knowledgeable and straightforward. You are guaranteed to get the best deal possible, no nonsense.

"Kris Zallo Outstanding Salesperson"

We have purchased all three of our BMWs from Kris Zallo at Pace in Mamaroneck. She is an upstanding, straightforward and highly knowledgeable sales person and an absolute pleasure to deal with. You never feel like she is pushing you, all your options are presented and she helps you make good choices.

"Great Experience At Pace Bmw"

My wife and I recently entered Pace BMW to lease a 2012 X3 and we left having leased the X3 as well as a new 328i x-drive, thanks to the fantastic service provided by Rani Holmes. In fact, this is the second time we have leased a BMW and I specifically returned to Rani because of the experience we had with him the first time around. I highly recommend Rani and will continue to do business with him, and Pace BMW.

"Kristen Zallo"

I have purchased over 8 BMWs from Kristen. By far one of the best car sales people in the industry. Before I found Kristen, every time time i shopped for a new car was a painfull process. Shes not a sales person she is more of a consultant.

"Anthony Iu-pace Bmw "

03-03-2012

I had the pleasure of working with Anthony Iu at pace BMW for the purchase of my vehicle. Would definitely recommend him and have. He made the experience fun and enjoyable.

"Amazing Service"

Extremely helpful and a pleasure to do business with. Look for Anthony if you ever find yourself at Pace BMW. Wont regret it.

"Rani Holmes"

I have leased 6 cars from Pace. I just leased a new 535xi Rani worked with me on the numbers and I am completed satisfied with the deal I got. Cant ask more. definitely a 5.

"Attentive, Honest And Firendly"

03-05-2012

Rani Holmes helped us through the purchase of our X5, great service and tremendously accommodating - so much so that Rani delivered the car to my home directly, spending valuable time going over the various functionalities. great people, great service.

"Rani Holmes"

We have leased 2 cars from Rani. He is wonderful to work with. he accomodated our needs for timing and was always available by phone or when i stopped in to answer a question...no matter how simple or complicated my request. He never pushed us to make a decision and was patient while we test drove different models to make our decision. Also he very patiently waited while my husband (the lawyer) read each word on each page of each document before signing. Rani is the best and BMW is fortunate to have him as an employee.

"Great Experience"

This by far has been the easiest, most efficient transaction made. We traded in our old car for a used Pace BMW. Anthony Lu was great. He thoroughly answered all of my questions, was patient, and did not try to pressure us. We got our new car in 20minutes! Ask for Anthony!

"Awesome Service"

I had a great purchase experience with Anthony Iu. He handled my purchase with ease and professionalism. I would highly recommend him to anyone looking for a BMW.

"Great Sales And Service"

Overall great service and was extremely impressed with the sales person, Anthony Iu. he was extremely helpful and found me exactly what I was looking for.

"Anthony Iu Is The Man"

Buying a car from him was very smooth. In few years I will be back to trade my 3 series for a 5 series. Thanks!

"My First Bmw"

My saleman, Rani Holmes, went out of his to make sure that I was satified when I ordered my first BMW. But since then my car has been in service every three months like clock work and now Im told that BMW states that a loss up up to a quart of oil in 1600 miles is acceptable for my 335d with less than 20K? Really?! This is not my first diesel but may be my last BMW. Could have had two VWs for the price.

"Helpful Without Pressure. "

03-03-2012

A friend told me to visit Pace BMW when I was looking for a new car to lease. I was helped by Antony Iu, he was courteous and helpful without making me feel pressured to buy. He seemed to know everything about the cars he showed me. I would definitely recommend him to my family and my friends,

"Kristen Zallo"

Kristen Zallo at Pace BMW provides excellent customer service. She is very professional and knowledgeable about the BMWs she sells. She makes the car buying experience enjoyable.