"Great Service Experience At Englewood Gmc"
The service rep was friendly and made the service process go smoothly. I was told the service would take a certain amount of time and it was what the tech said it would be.
"Good Car Buying Experience"
It was not a high pressures atmosphere. Our sales person ALYSSA was attentive and understood our wants and needs in a new vehicle.
"Great Experience"
Dennis, who was my sales rep was on point and very helpful. He kept in contact throughout the whole process The two women I encountered at reception were very welcoming
"Seemed To Be Good, Maybe Just A Little Expensive"
Really good service from the service person who I did not meet in person but only on the phone, think her name was Kimberly. Left car at night and then had wife pick up at end of next day.
"Great Service"
Easy to make an appointment. Friendly service when we arrived. Car was ready when promised. And they took me as a last minute appointment.
"Great Staff Here At Gmc Englewood"
Ed, my salesman was incredible! He was very friendly and knowledgeable. He went out of his way to make sure I left with a great customer service experience. Mike was also very helpful and patient with me as he guided me through the paperwork. Great staff at this dealership!
"Easy Lease Process"
Did what youd said you would on price. Courteous staff and smooth lease process. Car was delivered spotless. Im very impressed with this dealership
"Excellent Experience!"
Excellent experience all around, from sales person to sales manager!! Very easy to work with and very honest!
"Thanks Kevin Hanely For The Great Service!"
I just wanted to comment about the great customer service that I received from Kevin Hanely! I was helping my aunt decide if she wanted to purchase her leased car or buy something new. Kevin was no longer at the original dealership she had used. Well she had such a great experience with him when she leased her Malibu that she made me track him down, luckily we found him at the Englewood dealership! It was a win, win for everyone involved! Kevin made the entire purchase process so easy and most importantly my aunt was at ease knowing she was getting taken care of by an outstanding salesman! I would recommend him to anyone looking to get into a Chevy! Go to Englewood Auto Group, you will walk away happy you chose them! Thanks again! Cathy W
"No Customer Service, Perthetic Experiance"
Will Never recommend this dealer to any one... Poor customer service.. No professionalism.. at all ... Manager JOHN MOLINA Not at all helpful.. Sales Person Juan ... Not at all salesperson quality... Sorry but very bad experience..
"Dont Waste Your Time!"
I spoke to Juan on Tuesday. Lots of communication. I was impressed, and hopeful. Made appt. for Saturday, 12/19/15. They had all my trade in information, VIN, everything they needed. As I did, when I headed to NJ, from Upstate NY. ( not a big deal) Juan called this morning to confirm our appointment for 12 noon. I said yes, we are running a few errands, and will be heading up. I asked "is the car clean?" Silence on the other end of the phone. That was strange. I asked again, "is the vehicle clean? My trade in is, so Id like your car to also be, since we are coming to see it. Hesitation... Juan says, "yes, youre picking up the car today right? I said, we are coming to look at it, but yes, I have everything ( title, keys etc) in order to expedite the process in the event I did like the vehicle. At approximately 10:45am, I emailed, explaining that we were running late, and wed be there before 1pm. At approximately 11:15am, Juan called me and said the vehicle was sold. REALLY??? As another person stated in their rating, I dodged a bullet for sure !!!
"Dont Service Your Car Here!"
Service department is awful! Employees are rude and NOT helpful at all!
"Skip!"
I spoke to two guys over the phone, one seemed stoned and the other seemed drunk. They both claimed to have the vehicle i was looking for, but when i asked them for pictures they kept coming up with excuses. They finally made me drive to Jersey all the way from Long Island only to tell me that they dont actually have this particular car, but have many others. I left fuming. Save yourself some trouble, dont deal with these amateurs.
"Worst Experience Buying A Vehicle Ever!"
Purchased 2012 "Certified Pre-Owned" vehicle covered under GM warranty. When I came to pick up the vehicle the interior was dirty and a dental floss pick was left in one compartment, which tells me the vehicle did not go thru the vehicle certification process to cover all checklist points. After picking up the vehicle, found a couple of items which should be covered under the warranty. Numerous phone calls and emails to sales managers, finance managers, salesman, failed to elicit any response. Once we took possession of the vehicle, they didnt want to know us. We gave plenty of time to have our issues resolved; were following up with GM now.
"Chevy Equinox"
Im a college student and they got me approved. I purchased a used Chevy Equinox a few months ago and I havent had any problems with it. It was for a really good price and a very comfortable car. The manager John Molina and the sales man Juan were really friendly. I definitely recommend this dealer!
"Worst Service Department"
I bought my car from this dealership 5 months ago.I took it to service twice because of my engine light the first time and because of my ABS and TC light the second time. The first time they ta look out the engine light but it reappeared 2 days later all you have to do for this is to plug the computer in and erase it no need to be a specialist to do that.Then the 2nd time I told very accurately Lenny that I need service because my ABS and TC light is on. as a result they havent took care of this issue but changed my wiper blades with a cost of $115 an hour for labor.Seriously!3 weeks of wait for this unproductive appointment and over $500 of spending! Now I came back yesterday because I was supposed to receive a check from them for a part they ordered despite the fact I told Lenny not to order it the same day "dont worry I will just send it back" real non sense! I have been told that I will receive my check from 10 to 15 days so after more than 3 weeks he told me it takes one month to get the check.i still didnt get my check
"Englewood Auto Group Experience"
02-10-2015
I cant say enough about my experience at Englewood Auto Group. From the minute I stepped in I felt comfortable. A no pressure environment made me want to stay and look around. When the salesman did come over it was casual and just asked if we had questions. He was so knowledgeable. I would recommend Jeff Shell to anyone looking for a new car. I have been to over 15 car dealerships in the last month. I have test driven over 5 vehicles. This experience was by far the best. I walked out of there with a beautiful new Encore. I felt the negotiation was honest and fair. Have not had that experience in a car dealership in years.
"Definitely Recommend Englewood Auto Group"
02-10-2015
I purchased a 2011 Lexus RX 350 The service was very easy. Price was as advertised and most important not hidden fees The car is in real great condition . I most definitely recommend this dealership! And specially Terrence Holmes and the manager. John Molina
"No Parts For A Scheduled Service"
01-21-2015
I brought my car in for an ignition switch recall service, which has been out for some time. It took a month to get an appointment with this dealer, and this morning, after they had my car for two hours, I was told they did not have the parts. Why didnt someone inform me of this: a) a day or two before so we could reschedule and I didnt show up at 8am, or b) when I first got there this morning????
"Super Service/ Skilled Rep."
11-10-2014
Jay Fisher was skilled and an excellent listener. Management was supportive and accommodating.
"2014 Chevrolet Cruze"
10-10-2014
i love my cruze its been wonderful, i definitely would recommend this place. juan and bob were really great
"Great Enviroment"
10-10-2014
great car, great people, the finance lady gina and juan the salesman.
"Fantastic First Time Buying Experience"
08-09-2014
I was iffy about buying a GM car, but when I checked them out, not only were they super friendly and knowledgeable, but they cared about my needs. They treated me like family, and thats why Im a proud Englewood Auto family member!
"No One Returned My Calls"
08-07-2014
Called several times about a used car I saw advertised on the web, and the very friendly receptionist transferred me each time to the voicemail of "Jay"- Never received a call back. If the car was sold, fair enough. I my opinion, though, the professional thing to do would be (especially after the second or third message) to call me back and let me know, if that was indeed the case. On the bright side, maybe I dodged a bullet.
"Great Experience"
07-18-2014
We had an outstanding experience in buying a 2011 Equinox at this dealership. Our sales rep, Anthony Gonzales was very professional and knowledgeable. He answered all of our questions and we found a great SUV. This is a very a customer oriented dealership that takes pride in treating their customers properly. I would highly recommend Englewood Auto Group to anyone looking for a Chevy.
"Excellent Sales Rep, Dealership Is Terrific"
06-19-2014
Our rep, Jeff Shell, was terrific! Usually we hate to shop for an auto but he made the process very nice. He was not pushy nor obnoxious and genuinely a nice young man who won our confidence. Everyone we met there was obviously "consumer oriented" and we were made to feel very comfortable with our choice of Englewood Auto Group.
"2010 Honda Accord"
06-19-2014
I was a bit skeptical in regards to purchasing a pre-owned vehicle but the staff at Englewood Auto Group really made the process so easy for me. Thanks Iris for everything. I will definitely be back to see you in my future purchases!
"Great Experience "
06-19-2014
Tevin did an excellent job with the whole experience for me and my daughter. He was very professional and we were defintely satisfied with everything. I will defintely be recommending people to come see Tevin for sales. Thank you so much for a non stressful and smooth car buying expeience. My daughter loves her new Terrain. Thanks.
"Awesome Service, Clean Facility And Easy To Find"
06-19-2014
the place was easy to find and not much traffic. the sales guy who helped me (Rob) was very attentive to every detail i said. i had the best customer experience because he made me feel comfortable like i was at home talking to my best friend. Definitely, i would recommend my friends and family to come to Englewood Dealership to get a car.
"Great Bunch Of Guys"
06-19-2014
Very nice modern clean facility. Very courteous and nice guys from I believe his name was jay to yule to bob All very cool guys!
"Good, Timely Service; With Great Service Advisors!"
08-08-2014
I thought I was bringing my car in for a quick lube and oil change, and to just have my "service engine" light turned off. (I was sure that it was just on because my oil level had gotten a little low. When I added oil before being able to get in, the "low engine oil" light went off, but not the "service engine" light, which I figured had to be turned off with your computers. I nearly went in to a panic when I was quoted a price to fix the several items that were in trouble. I mentioned that I had bought into, and was still paying for, an extended warranty, and how much, if any it would be covered by that. It made me feel much better when your service advisor (Bob) came back telling me that he found the reference to my warranty in your files, and that it would reduce the amount I would owe to less than a third of what had been quoted.
"Leasing A New Car"
06-19-2014
I was completely satisfied with Jay Fishers ability to find a car to fit all the options I wanted at a very reasonable price. Another salesperson assisted my wife and I with removing grandchildren car seats and other stuff from the car we were returning. Also, Bob was very efficient and knowledgable with the financing and all paperwork. All in all it was a very enjoyable experience getting a new GMC Terrain.
"Equinox"
06-19-2014
Everything went fast and easy. The sales person Juan was very nice and accommodating. I had the car I wanted within 2 days like he said. He explained everything I needed to know about the car and even set up my blue tooth. I am very happy with my purchase.
"Clean Facilities, Nice Lady In The Front"
08-08-2014
The salesman Robert Braschi was excellent. The car was another story. This 2010Malibu was not checked properly. The door remotes one was shot so I had to purhase a new one out of my pocket. The driver side door lock does not work and the light that illuminates the button is out. The window control which regulates all the windows does not block the other window controls. I have to take this car back to have all this repaired, and since this car is "CERTIFIED" I believe all this problems should had been repaired before delivery. I think and I hope that Bob in the service Dept will take care of this since he is the only one I trust and believe he cares for the customer. All this said I think that before selling a used car a better job of checking for problems should be done.
"This Is Why We Keep Coming Back Here "
06-19-2014
I have been recommending friends to this dealership for many years and will continue to do so because of the treatment my wife and I just recieved from everyone from Camille the owner, to Bob the paperwork closing person and Ed Pavlica, the salesman. We got courteous, professional service from the second we walked in the door until we drove out of the lot with our leased car. Everyone i already sent to Englewood Auto group who bought a car feels the same way. I could never go anywhere else.
"Clean Facilities, Great Service"
08-09-2014
I was greeted by two smiling gentlemen, who took my information. I was delighted that the entire experience took so little time. The waiting room was clean and well-stocked.
"A Job Well Done"
08-09-2014
Lenny was great. I had 2 day old car with an electrical problem. They made sure the job was done right.
"Englewood Auto Group"
08-09-2014
I had a flat tire Lenny told me that the group didnt have my tire and if would take almost two week before he would be able to get one for me so he forward me to a few other places . I thank him, most places would have tired to make you wait but he knew that if it snowed I would have a problem. He told me what to do and because I had insurance he also gave me the price of the tire so I would not be cheated. He was kind and understanding.
"Didnt Know Their Own Cars"
06-19-2014
I went to look at a used Suv and asked if it would tow my 3500lb boat. Was told yes of course it would, left a deposit and went home to check the spec of the car and NO it would not tow my boat. The salesman was apologetic but really... They should know what they are selling. Oh and a wk later still waiting for my deposit back...
"Oil Change And Tire Rotation"
08-09-2014
Service agent was very pleasant and helpful. We had the oil changed and tires rotated. I had onstar run a diagnostic report before I left the dealership and the oil life meter was not reset and the pressure was low in one tire. Service agent had a tech reset oil life meter and also helped us blue tooth our phone to the car.
"Friendly Staff, Professional And Accommodating."
03-17-2014
You found the car that I wanted. It is exactly what I asked for. The sales person, Anthony Gonzalez is professional and made my experience a positive one. Showed me the service Dept. and introduced me to Lenny the service rep. and showed me the facility.
"J Lynch"
03-17-2014
Dealer (Robert) was kind and considerate. He listened to me and what was important to me in regards to choosing a car.
"Buying Our First Car!"
03-17-2014
From the beginning to the very end, the service was excellent. We worked with Rob Braschi who was very polite, pacient with us and our 1,000 questions and very knowledgable of the car we were interested in purchasing.
"Great Dealership,great People"
03-17-2014
Englewood Auto Group is a great dealership with a friendly and caring staff. My salesman Ed Pavlica, always goes above and beyond to make sure I am satisfied in everyway. The manager Camille, is also a great asset to the dealership. They make car shopping for a new or used car very easy!
"Excellent Customer Service And Atmosphere"
03-17-2014
In my arrival to this dealership, I was able to efficiently acquire what i needed. The atmosphere is wonderful and "easy to breathe in." I can a sure you that coming to this dealership will be a breeze to shop in. In addition, the staff is spectacular. They are able to answer any questions I may have about a car. Unlike other dealerships in which shove deals down our throats.
"Great Service Courtious And Knowledgable Staff"
03-17-2014
Easy to talk to and knowledgable. They realize that people cant just take day off just to have car serviced. They lent me a car to get to work and let me keep it overnight when my car wasnt finished. I really appreciated this even tho I had no where to go. Thank you
"Friendly And Knowledgeable Staff"
03-17-2014
From the time you enter the showroom, the people are friendly and, for the most part, knowledgeable. All needs are addressed.
"Amazing Staff,all Details Covered."
03-17-2014
Amazing staff all around,every detail covered.Great service with a knowledgeable work force.Clean facilities good location close to major highways walk ins welcome.
"Excellent Customer Service"
03-17-2014
I liked the service. I only needed an oil change and I didnt have an appointment. The person helping me asked John if I could get the service done even though I didnt have an appointment and he said yes I could. That is what I call great customer service.
"Fast And Professional "
03-17-2014
I had my 1 1/2 yr old with me and although my online reservation didnt go through they still accepted my appointment and had us out in 45 min on what appeared to be a busy day. Great experience....
