"Make Sure You Tell The Salespeople"
Showed up at the dealership to look at couple SUVs not really sure if I wanted to purchase one there was looking for a good deal whatever you do when you go into this dealership or any dealership make sure they only run your name to one no more than two Banks it ruins your credit when they go to 345 and get no after the first two times they should already know not to run it anymore I told the salesman do not run it more than once his answer was he doesnt have nothing to do with that he was asked this before I left and before we begin to negotiate sometimes it makes you wonder how these dealerships continue to operate
"Houstons Best Dealership"
I had a wonderful experience. The staff was very friendly and helpful.
"Excellent Dealership!"
Definitely will be back! I love their hospitality and willing to help !
"Great Experience!"
Great experience! We ended up purchasing two vehicles instead of one. Our salesman, Sam, was great!!
"Great Staff At Lone Star Chevrolet"
Friendly staff! Harry helped me pick out my new camaro and he made the experience as smooth as possible. I received very detailed information about my car and all my questions were answered.
"Juris Doctor"
Have been dealing with Lone Star since October 2011. As with all dealers their maintenance and repairs are significantly more expensive than local independants. I have not had any significant problems with them, but my chief criticism is that they always seem to under estimate both the time and cost. You never go to the pay window and get presented with a bill reasonably close to what you expect. For example, on recommended maintenance items their book at check in should be the true cost plus tax. The always dream up additional charges such as "shop fees" and other misc. pads. Also the invoice is not simple and straightforward, but is so complicated the girls at the window cannot usually explain all items to you without calling on the service dept. On my last visit,I discussed this with the office manager, but suspect this would require a cultural change not likely to happen.
"Customer"
my service guy Kevin need to keep me more inform and he did not, but he was a very nice service person. There was one man who was rude his name was Jay or Lay a three letter word name. I was asking him a question and he keep on walking. all i wanted to ask him if he could put some air in my tier. He acted as if i was no body. So far this was the worst experience.
"Chris Curran"
whatever youre doing dont change a thing the sales staff and financial personnel are first class selling a product is finebut customer satisfaction is paramount! have always had a wonderful experience there! Being from Detroit customer satisfaction breeds customer loyality
"Representative"
Surprised about service. Never had issues before. Was having problems with work previously done. Had been playing phone tag with service guy so I went in. Basically told in a dismissive and condescending tone to take my car to another dealership if I did not like the appointment date that I was given. When asked if I should be having same issue after only 4 months told in same manner well it could be something else and they would need to look at it. I have no problems with what I was told but I certainly have a problem with how I was told. I spoke with service manager and GM because this was unacceptable.
"Lone Star Chevrolet Rocks"
Great. Service did wonderful. They corrected a problem they caused and explained why they couldnt correct other problems.
"Car Repairs"
Repairs on my car and had to leave my car overnight. Did not offer me a loaner and had to pay for a rental
"New Battery"
06-08-2017
Okay for the day. brought truck in because it was not starting right. It needed a new battery. Wait time was reasonable.
"Great Service"
They did an amazing job and were really quick about getting it done!
"Great!"
05-23-2017
Louba was a professional and genuine salesman. Jorge provides great customer service and does it so well with is enthusiasm. It was defiantly a dealership I would recommend to a friend or family member.
"Excellent Service"
Excellent service! Got me in and out and I appreciate the professional n and friendly staff that assisted me. It is always a pleasure!
"Wow Wow"
My Servie Advisor Mark Kitchens was the Best Service Advisor I have ever had. Mark went above and beyond. Long Star Chevrolet on 18900 N.W.Freeway is LUCKY to have Mark working for you, his people skills and his CUSTOMER SERVICE is EXCELLENT!!!!!
"Truck"
WENT IN FOR A SIMPLE OIL CHANGE SECOND TIME TOKE ALMOST 3 HRS FOR A OIL CHANGE NOT COOL
"Average Service"
They took 2 hours for an oil change. They left dirty hand prints on my hood and door. They also didnt use paper mats.
"Excelent Service"
05-18-2017
I had my 2011 service/repaired at Lone Star Chevrolet. Mike Sanchez was awesome. He help us a lot and updated us from beginning to end with the car repair. I would not take my car anywhere else. A big THANK YOU to Mike Sanchez.
"23 Point Check & State Inspection"
05-15-2017
My car was taken as soon as I arrived. I expected to be there 4 hours, but I was there less than two. The service people were professional and thorough. My car runs like a top.
"Service"
Mike Sanchez did a great job coordinating the service package needed.
"Buying A New Car"
Joe "Big Joe" Fitzpatrick was amazing and he helped me into my brand new Chevy Equinox. Go see Joe, he is so knowledgeable, is so kind and was amazing to my daughter and myself. Thank you Joe!!!!! However the service department has yet to fix the window seal!
"Great Experience"
I contacted them while looking for a Tahoe. They have been nothing but helpful. I really recommend them to anyone internet shopping. I havent found the right vehicle yet but I am willing to keep dealing with lone star. J.H.
"Couldnt Have Asked For More!"
I initially contacted Lone Star Chevrolet through the Cars.com app and was hooked up with Kelvin Brown in Internet Sales. Kelvin did a great job communicating with me via email, text, and phone call, answering all my questions, providing additional photos, and keeping me up-to-date on the current status of my vehicle. He was able to provide me a very clear and competitive price for the vehicle and this price was upheld once I actually arrived as the dealership. The folks at Lone Star were exceptionally friendly all-around and made my purchase experience go very smoothly. I had feared getting into a long-winded runaround with the Finance and Insurance associate, but they were actually very understanding of my buying needs and did not create any stressful hurdles in the purchasing process. This was my first time buying a new vehicle on my own. Ive heard so many nightmare stories about car dealerships, but Lone Star Chevrolet truly made the process about as fast and painless as possible. I would highly recommend them to anyone looking to buy a car!
"Why Have Voice Mail And Email When Most Dont Answ"
why have voice mail and email when most dont answer their phones, listen to their voice mail or return calls and dont reply to their emails. Johnny on the spot to sell you but slow be found when there is a problem. But, be sure they want an "all excellent" when completing the survey
"Disappointed"
Not much to say, been waiting 2 weeks for salesman to get back to me.
"This Is So Important Feedback About This Company"
12-12-2016
About a few days ago I called this dealership to buy GTR ,the costumer service was terrible ,he Told me I will call you back to give you the price with tax everything but he didnt call me,because they dont have experience about how to talk politely with costumer and how soon they have to call back the costumer ,0 Star is the best for this company ,I dont recommend at all
"Service"
This week I had my car taken in for service. Minor details that needed to get done but would take a few days to accomplish. My service specialist Gordon made sure to take good care of me. He was recommended by the Internet director Elena Treviño who has always made sure to put me in good hands as well as those in refer to Lone Star. Elena and Gordon set me up with Ashlee who got put me in a loaner so that I would be OK while my car was in the shop. I am completely grateful and extremely satisfied with everything my team does for me here at Lone Star Chevrolet. Always feel like royalty. Happy and blessed thanksgiving.
"Almost Like A Second Home."
This dealer treated us like family, one of the friendliest most comfortable stress-free car purchases ever. We traveled from San Antonio to buy the car that we did and the amount of hospitality was unreal! I definitely would go back to them in search of my next new/used GM product and I highly recommend this dealer to anyone who reads this.
"Shiney Jaguar"
I found a 2006 Jag XJ8 on Cars.com. I contacted Sid Feliciano, Internet Sales & we traded a few emails before getting on the phone. He was super nice & very helpful. While I was deciding to buy the car someone else swooped in from Philly through another salesman & bought the car. Sid was nice even when breaking the bad news. Overall my experience was great & I would highly recommend Lone Star Chevrolet & Sid.
"Excellent Service"
11-10-2016
I would recommend lone star Chevrolet to anyone they have the best customer service and their service techs are excellent and fast thanks to Gordon and his excellent service my experience went really well today
"Service Review"
11-10-2016
great service staff had three recalls repaired and a complimentary oil change and tire rotation
"Mike Sanchez,services Advisor, Lone Star Chevrolet"
Each time I bring my vehicle in for service the service advisor, Mike Sanchez, has been outstanding in assisting me and my wife with our vehicle/s needs and services. He is very thorough in his review and listens to our concerns to assure us our vehicle/s will be repaired and back to us in a timely manner. He follows up with updates and how the process is going with shop personnel and the repairs. The dealership has been outstanding to us and we will continue to purchase our vehicles from Lone Star Chevrolet for a long time. Thank you Mike Sanchez
"Mike Sanchez, Service Advisor, Lone Star Chevrolet"
Each time I bring my vehicles in for service the service advisor, Mike Sanchez, has been outstanding in assisting me and my wife with our vehicles needs and services. He is very thorough in his review and listens to our concerns to assure us our vehicle/s will be repaired and back to us in a timely manner. He follows up with updates and how the process is going with shop personnel and the repairs. The dealership has been outstanding to us and we will continue to purchase our vehicles from Lone Star Chevrolet for a long time. Thank you Mike Sanchez.
"Worse Service Department In The Country!!"
I purchased my last two vehicles from this dealership and will never purchase from there again. I have had several small service issues through out the last 12 years, mostly with service time and the unwilling to help attitude from service personnel. My experience rating started dropping right after I purchased my second vehicle. I purchased the car on a Saturday, and Monday they came out with a 0% finance program and wouldnt even begin to try and put my purchase on the program. I had an issue with my windshield washers not squirting on one side. It took several visits before they somewhat fixed it and charged me over $300. A few months later the same problem returned. Because it was not a "necessity", and I didnt always have the time to wait for service, I didnt get the car back in until it was one year and one week later. They told me they would not look at it because it was over a year since the repair or I would have to pay for the same service again. I ended up taking it somewhere else, paid them to fix it, and have never had an issue with it again. At that time I vowed only to go to Lone Star for oil changes since I had a $9.95 lifetime oil change guarantee. I began making appointments for oil changes since they starting running around 3 hours without an appt. This morning I get there 10 minutes prior to my appt. time. The guy tells me it will be about an hour and a half (which really means about two hours because they always underestimate the time for service). I explained I had an appt and he said that didnt matter. I asked him what the purpose was for making an appt and he couldnt say anything. I told him I wasnt waiting and I would never be back there again. He said ok. I left and went somewhere else without and appt and had my oil changed and an inspection done in 45 minutes. Spending $20 more for my oil change is well worth not having to wait several hours and not having to deal with the "I dont care" service staff.
"Great Customer Service And Over All Experience"
Lone Star Chevrolet creates a relaxed buying experience. Steven Grigsby, my salesman, did everything to find me the truck I wanted, he did a dealer trade to get it, and made sure I was satisfied with the whole buying process. The price for the vehicle was close to what I had expected and during financing they even came down some more so I coud reach my calculated monthly payment.Everyone, from the General manager to the receptionist were aways helpful and curteous. With out any doubt it has been the best dealer experience I have ever had.
"Body Shop"
Im very disappointed at the way my situation was handled I felt that Ms Beddie Sonier estimator didnt care at alI of what I was telling her. I had a bad experiences, bad service and communication with Ms Beddie... She never apologize Of this situation. I have payed my car already and the body shop hasnt fix properly my car.. I recently had a flood damage.
"Amazing Touch Up!!"
Bought my truck here last year brand new. Couple weeks back someone had keyed the side of my truck at the grocery store. Got estimates around the 2-3k range for a paint job. My salesman recommended me to take it to their touch up guy Ronny. I was skeptical at first because I know what touch ups look like. Came back a few hours later. And wow. It looked like it never happened. Saved me thousands! Thank you again for an amazing job!
"Excellent Service"
Cesar Rojas, Thank you for the excellent customer service you provided to my family and I. We were looking for a new 2016 Chevy Silverado & Cesar helped us in reaching that goal. We really appreciate the hard work he put in && liked the fact that he made everything in a fast paced manner. Thank you very much Cesar.
"Great Experience"
We had a great experience at this dealership. We were casually looking at a used truck listed online and salesman Tim Carpenter reached out to us. He was knowledgeable, friendly, very helpful without being pushy, and turned our casual looking into a happy new customer when we purchased the truck. Then Tim truly went above and beyond the call of duty getting a step installed for us on the truck that worked for my husband (he actually had two different sets of steps installed before we had one that was comfortable for my husband). Amran in financing was very friendly and helpful as well, getting us a great deal with a much better financing rate than we expected along with essentially a no-cost 3 year additional warranty. Lone Star Chevrolet is certainly not the closest dealership to us, but it’s the one we will be referring all our friends to now. We love our new truck and greatly appreciate Tim and Lone Star for the great service we received!
"Great Service"
i like the fact that Lone Star Chevrolet has a little room with toys for kids, which is very convenient. The kids dont get bored while waiting. The stuff is very polite and helpful.
"Best Dealer In Texas"
This is the third vehicle I purchase my Lone Star Chevrolet. I love the no hassle sales. Sid Templeton along with Lone Star have always taken good care of me especially after the sell.
"Happy Customer "
I buy a lot of cars and trucks and I hate shipping for cars and wasting my time at dealerships but lone star Chevrolet made it so easy ,I found the truck I wanted and at a better price that I ever thought,Robert was great and everything he told me that he would do ,he did ,thank you everymuch Robert
"Diana C. Silva"
my sales man and all people involved in my purchasing experienced are amazing! Had the most pleasant time and was helped and treated with respect and true highest quality customer service
"As Promised"
Everything was done as promised...no surprises, no unnecessary services.
"Quick Service"
Service advisor always kept me updated and drop off and pick up with a loaner was great
"Ms. Judy Perrine"
I took my car in for the final two year free normal maintenance. They did a thorough job and even washed the car - even cleaned the windows inside (I never can get them clean enough) That was unexpected and greatly appreciated! Staff is ALWAYS courteous and professional.
"Great Service "
Great service fast and friendly people!!!!!!!!!!!!!!!!!
"Really Happy "
Went into the dealership looking for a used truck, large selection on pre owned vehicles. Ended up over in the new trucks and hit a great deal. Everyone was so nice and I felt that they cared about the deal I was getting.
"Great Services And Clean Facilities "
My experience is always good at lonestar Chevrolet they make you welcome and that everything is going to be good the best salesman in the world Harry Doggett.
