"Great Service"

Just bought a Q7 from Audi Natick and they have the best customer service. M. Pappano helped me to figure out choosing the SUV over the sedans with his professional knowledge and I got a good deal out of it. The overall experience is great and I would totally recommend friends coming here for new cars.

"Audi Shopping Experience"

We bought a CPO Audi A4 from this dealership. The entire process from seeing the car on cars.com through contacting them, receiving information, to buying took 3 days. The personnel involved were very friendly, helpful and accommodating; the facilities were very modern and clean. Since we were out of state we could not take the car immediately and it was delivered more than 150 miles away from the dealership free of charge. Thank you Mr. Igor Coelho, Ms. Ashley Westermark and Bernardi Audi for the pleasant experience.

"Great Customer Service!"

They responded quickly and with precise information whenever I had a question about the vehicles that I was interested in. Their level of attentiveness was superb.

"Awful -- Stay Away"

Service department is terrible. Cant resolve issues; poor communication and follow through. Lots of double talk and slick lines. Not worthy of a luxury brand. Great facility though!

"Best Buying Experience Ever."

We have been shopping for a car that would adapt to our changing life circumstances for about 8 months. We settled on a Q5 and looked for the best value in the nicest color. After visiting 3 dealerships, I purchased a 2016 Certified Q5 from this dealership. Everyone we worked with was both professional and kind. I never felt rushed or unimportant which was not the case at the other 2 dealerships I visited, both of which are much closer to where we live. I cant say enough about this dealership. Id go there for service if they werent so far away.

"Great Dealership"

Straightforward and attentive dealership. Enjoyed my experience.

"I Liked These Guys"

12-02-2016

I thought these guys were great when I emailed them about an Audi s4 a few weeks ago it was ultimately out of my budget but I really liked working with them and I think they would have made the buying process easy

"Good Inventory "

Good selection of cars. Very friendly sales people.

"Nonnegotiable Pricing"

09-17-2016

It is this dealships policy that prices are nonnegotiable. This would have been great to know before traveling 3 hours round trip.

"Flawless Routine Service"

The routine service work was flawless as usual. The program for loaners/rides, etc. makes service visits extremely convenient, even for those with long hours and tight schedules.

"The Best"

Ive used Audi dealerships all over the country (11 Audis, and counting)...These guys are THE BEST, particularly their service department....If you want an Audi, buy it here...

"Excellent Customer Service"

06-22-2016

The execution of the service was beyond my expectations. Making an appointment was easy, I took the 7:30 am appointment for the day after. I was informed that the 5K miles service it was going to last between 1 hour and 1:15 min. I took advantage of that and I went for a run and returned 50 minutes later and my car was ready to go (serviced and clean). I got home on time to take my daughter to her final soccer game. All the people working there are very professional. I like being a customer of Audi Natick.

"Overall Great Dealership"

Service was excellent and the service representatives are helpful and polite.

"Mikhail"

Overall is good service. Easy to get an appointment. Good quality. Exellent facility.

"Excellent Service"

06-14-2016

Overall great experience. Easy to get an appointment (and quickly); very efficient, professional, and friendly service; addressed all of my needs; lovely waiting area where I could get work done. And I love that they didnt come back and tell me I had a number of unexpected needed repairs - I was in and out, no hassles.

"Great Service And Communication"

06-14-2016

Great place to wait for a service...attentive to detail....good communication skills.....no hassle!

"Always Great Service At Audi Natick!!!"

06-11-2016

Every time I go to Audi Natick to service my car ( oil change, sticker ...) , I get a great service from the staff, especially Paulo, he is a great asset to Audi Natick service team, always welcoming and explaining what will be done to the car; always up beat and keeps you updated on what is being done to the car until its finished! Keep up the good work Paulo!

"Best Audi Dealership In The Boston Area"

06-09-2016

Best price of all the Audi dealers around. They work hard, are friendly, and professional. The dealership itself is bigger and nicer than all of the others around, with the best customer waiting area.

"Auto Service @ 5000 Miles"

06-05-2016

Excellent service. Timely appointment, pleasant waiting atmosphere, easy access.

"Great Service"

05-20-2016

Modern facilities, fast and very professional service.

"Great Service!"

05-09-2016

Great service and they go out of their way to help you.

"Great Service"

Excellent service team. Very professional. Highly recommend it.

"2014 S6 Owner"

05-05-2016

I was a long time Audi customer (original S-series owner in 1992) of another Audi dealer (three different Audis since). After 22 years at the other Audi dealer, I came to Audi Natick (Bernardis) and they met my asking price for my 2014 Audi S6 (the other dealer would not meet my price). The facilities are the best I have seen and their service is great.

"Service Of Audi Q5"

Audi Natick Service is as close to perfect as you can get.

"Great Service"

04-21-2016

Excellent customer experience. I am greeted immediately with little to no waiting time. The reception area allows me to do my work with no issues. Its very quiet and offers what I need while I wait.

"Buying Experience"

01-19-2016

This was the fourth dealer that my son and I went to and we finally found a great salesman. He took his time and the result was my son and I both bought cars. I got a 2015 S4 and my son is getting a 2013 A5. It was the first car I was impressed with. Thanks Audi of Natick

"Complete Lack Of Customer Service"

I had called to get some information on a pre-owned vehicle that was listed on the dealers website and to inquire if it was still available. I spoke with a gentleman named Chris and was setup with an appointment to come see the vehicle the following day. Chris set me up with an appointment to meet with a salesman at 3:30 the next afternoon. When I setup the appointment I told Chris that I live a couple hours away and he told me that he set the appointment up for me but would give a call back on my cell phone if anything changed with the cars availability. So the following day we set out to come for our 3:30 appointment to check out the car, tried to call several times to verify the car was still available on the way but every time the desk transferred us the call was disconnected instead. We tried back 4-5 times along the way and same thing happened each time. Finally the time of our appointment was coming up and we were stuck in traffic along the turnpike so we called a final time to let them know we would be a few minutes late. Imagine our surprise when we were told the car was already sold! Needless to say I was absolutely disgusted by the lack of customer service after driving 2 and a half hours for absolutely nothing! Obviously cars get sold, things happen, but the fact that we received no call at all even 5 minutes before we were due to arrive! We would have just shown up and been told, sorry car isnt here anymore. That, to me, is completely and utterly unprofessional and unacceptable. So if you plan on driving any distance to visit this dealership I would advise against it!

"Great Sales Person"

Kevin was very helpful. This was a great experience.

"Happy Customer"

This was my first time buying from Audi Natick. From the start, I was taken good care of. Kevin helped me at each stage of the process and helping me decide the car which would best fit my needs. He was always there checking on me and replying to any questions I have. Seth is a really cool straight to the point guy. He really worked out a great deal for me which would fit in my budgets and I didnt even have to haggle or look at other dealers. From the time I started looking for cars, it took me less than 2 weeks to get my hands on the new car. I found Kevin really good to work with and Seth was awesome in working out a deal. The final price was negotiated over the phone and it was honored when I went there later to sign it. The service over here is really nice and they have a good collection of Audi cars. The facility and spacious showroom are top of the class. Kevin is new I guess but he is really good and helps a lot. I would recommend others to go and talk to him, your buying experience would definitely be awesome.

"Buy Elsewhere"

Sales team that i dealt with including a recently hired salesman and sales manager are from a used car lot . You know, the car lots that most of us try and avoid. I was corresponding with the salesman and agreed on a deal. Told him i would give him a deposit by credit card over the phone. He said come over before the end of the day and we can honor the price we negotiated yesterday in person. I arrived to the salesman telling me that someone else was buying the car. And that i never left a deposit so they sold the car. Im willing to bet to someone that paid more for the vehicle and had to finance the car rather than pay cash. Otherwise why sell a car that someone else had agreed to buy. The sales manager couldnt even look me in the eyes when he was telling me this. That tells one what kind of person i was dealing with today. My question to someone reading this , if theyll sell a vehicle after someone else agrees to buy it for a few extra dollars, what else would they do to their customers to make a buck. Bottom line. There are other dealerships that sell Audi within 20 miles of this dealership. Why take a chance. Caveat Emptor....

"Consistently Great Experience"

08-13-2014

Ive been a loyal customer of Bernardi Auto Group- having leased or purchased three Acuras from Acura Boston and five Audis from Audi Natick- and the loyalty continues to pay off. Ive always enjoyed great service from Audi Natick, and in step with their new state-of-the-art showroom, the sales experience in leasing my new S4 with salesman, Mike Lemming, and GM, Seth Marshall, was top notch. In addition to being a pleasure to work with, Mike went above and beyond to be sure I was happy with the sale and then followed up with me to be sure I was absolutely happy with the car. Overall another consistently great experience, and if youre in the market for an Audi, I highly recommend asking for Mike and visiting Audi Natick.

"Fantastic Car Buying Experience"

07-30-2014

Previous experiences with Bernardi dealerships left a lot to be desired, however, this wasnt the case with Audi of Natick. And while Ive purchased vehicles ranging from VWs to BMWs to MBs, my experience with Kevin P. and the team at Audi of Natick was easily one of the best Ive encountered. From the no-pressure atmosphere, to the immediate follow-up to any and all questions, AON is what a car buying experience should be. I would recommend AON and specifically Kevin to my friends, family, co-workers, and anyone in the market looking for a new or used Audi. My wife and I couldnt be happier

"Best Dealer"

07-30-2014

Just leased my first Audi from Bernardi last month. Couldnt be happier. Kevin Planchon was an absolute delight to do business with. He was honest and careful and considerate. I really couldnt have been any more pleased with the service that he provided me with. I recommend this dealer and dealership over any. This is my 7th vehicle and I am 25 years old, female.

"Recind Negative Review From 7/21/14"

07-30-2014

The issue I had with Audi of Natick and Seth Marshall - GM has been cleared up and the commitments they made to me - theyhave now been made good on. Delete my previous negative review from 7/21/14, it is no longer valid now that they have fuly honored their commitments.

"Cool Mike"

07-30-2014

It was my first time with Bernardie Audi Natick and Mike Lemming was helping me with everything. He is the coolest guy ever, he knows everything about the car and he knows how to impressed his customer. Even though it has been a couple month but Mike still keep contact me and asking how i like my car. I totally love my Q7. I would recommend Mike to everybody. To Mike: It was great knowing you and i am sure will go back there again for my next car. Ly

"Awesome Car Buying Experience!"

07-30-2014

Looking for a Q5 for a while, visited many dealers. Found Audi Natick to be a state of the art dealership. My sales rep Mike Lemming made the experience comfortable, exciting and easy. Mike went above and beyond to ensure I was able to purchase the vehicle Id been searching for. He even personally delivered my vehicle to me in New York. During our visit, Mike gave us a complete tour of the facility and was very knowledgeable about all aspects of the dealership. Mike has checked with me a number of times regarding my vehicle and answered all questions I have had. Mike seems just as excited about the purchase of my vehicle as I am. I highly recommend asking for Mike Lemming during your next visit to Audi Natick.

"Awesome Time"

07-30-2014

This was my first experience with luxury cars and WOW was I impressed. I basically pulled up in my monster truck expecting to be laughed at being at an Audi delealership. But sincerely that was not the case at all. I worked with Wunna Zeya, who at no point forced anything, including a particular model, or "what he needed to sell". He was extremely attentive during the entire process. I had an outstanding experience and have mentioned this dealership and salesperson to several people already.

"Great Service, Great Experience, Great People"

07-30-2014

I recently purchased my second Audi from Audi Natick. Throughout the process from walking in the door, to purchasing the vehicle, was nothing short of a positive experience. My salesman Wunna Zeya continued to go above and beyond, providing exceptional professional and attentive service along the way. If you are looking for an Audi, do yourself a favor and visit Bernardi Audi in Natick MA.

"Horrible Experience At 1st But Great 2nd Time"

07-30-2014

I visited the dealership several years ago before the renovations with my brother. We were both in the market for new S4s. We were serious about each purchasing. In the end we were so turned off by the sales people there I vowed never to go back. After driving by the new facilities I decided to stop by. The new dealership is beautiful and they have brought on some new staff. I was immediately greeted by Wunna with a smile and a handshake. He offered us a drink and asked if we had any questions. He was not pushy at all, he let us look around and when we were ready for a test drive we went to find him. We ended up leaving the dealership that day but there was no pressure at all from Wunna. He followed up with us the following day but was not pushy at all and I had even told him we were going to visit other dealerships. When I was ready to purchase I gave him a call and worked out a deal, no haggling at all. I just told him that I had visited other dealerships and I had other offers and he presented me with a number in writing. Although his offer was not the best I had received I was impressed by the dealership and the new sales staff. The difference in money was under a hundred dollars so I went with the person I felt that I could trust in the future. The buying process was smooth up until the point we had to sign the papers. The finance department was not as helpful as the sales team but in the end Wunna came into the finance department and straightened everything out and it was smooth sailing from there. I have since referred several folks to Wunna and he has taken care of all of them. My cousin and brother have both worked with Wunna and both are happy so far.

"Pleasant Car Buying Experience At Audi Natick"

07-30-2014

I recently purchased my first Audi at Audi Natick. I worked with Wunna Zeya throughout the process. He was very attentive, asking questions to get an idea of my needs. He was never overbearing or tried to push me a certain way but offered good suggestions and direct answers. He seemed to go out of his way to ensure the buying process was efficient and satisfied my busy schedule.

"Interested In An Audi? Go See Youssef!!"

07-30-2014

Youssef, Youseff, Youseff I chant! This man went above and beyond the call of duty to not only get me out of my old vehicle, but help my fiance get out of hers as well and get into our dream car! We showed up at Audi Natick with no intentions of purchasing but just some windowshopping on a beautiful day. 2 hours later, we were driving off the lot in our brand new Audi!! Youssef not only worked wonders but undestood everything we were looking for and treated us like as if he was the customer. He listened and knew the price we were comfortable with. When Audi Natick did not have the exact vehicle (color combo) Youssef actually took the time out of his busy schedule and drove to CONNECTICUT to pick up our vehicle to deliver it to us. TOP NOTCH SERVICE and we couldnt of been happier about our purchase. I send all of my friends/customers to see Youssef!

"Customer Service W/ Mike Lemming"

07-30-2014

I recently purchased my first Audi from Mike Lemming at the Natick dealeship. I noticed a difference with Mikes cool, calm and relaxed sales approach that set him apart from the other Audi dealership I had visited earlier in the week. He asked the right questions that allowed him to understand that safety & reliability was my main concern when buying an SUV and he focused on great customer serivce throughout the buying process and even afterwards. I would recommend Mike Lemming and Audi Natick if you are looking for customer-centered service.

"Wonderful Experience"

07-30-2014

I had leased a Honda Accord and my lease was up and I needed a new vehicle. I had recently changed positions at my job and was driving further to work and after the winter we had I wanted an AWD vehicle. I went to test drive the Audi A4 and knew that there was a possibility that the vehicle would be out of my budget. I was immediately greeted by Youssef (Sales Person) and he made me feel very comfortable and he was very knowlegable. The process was very quick he got a car, we went for a test drive and getting the price was painless, none of that going back and forth games that I had experienced at 3 other dealerships. The Sales Manager Kevin even came over to speak to me and he and Youssef both worked very hard so that I could afford my dream car. Emma in finance was so sweet and very low pressure she made suggestions of what I should purchase but was never pushy in any way. I am now driving my Audi A4 and the car is everything and more that I thought it would be. I have bought many cars over the years and even worked at a car dealership and I can not express how impressed I am with Bernardi Audi in Natick. I would highly recommend purchasing a vehicle at this dealership.

"Unprofessional"

04-09-2014

When you think of a used car sales lot and used car salesmen, this is what your thinking of....unprofessional. Do not go here unless you know the facts. Have your KBB numbers for your trade, look up what other identical cars like yours are selling for, and know the average price paid for the vehicle your are looking for. Read everything they give you...if they come back with paperwork, read it. They thought we were fools. Low balled the trade, but when we were walking out offer us 30% more!!! We just kept on walking.... And will never go back.

"Low Balled In My Trade In!!!!!!!!!!!"

02-19-2014

If your a high end car customer such as Audi, this is the place for you. I recently drove from Ct to look at a 2012 Toyota 4 Runner at their dealership. The place is amazing. Huge, clean. Very friendly people. I notified them I am a serious buyer and was only looking at this certain color Toyota 4Runner. I did not even want to test drive it. Here is when the problem started. I have been getting Trade In Offers for my 2006 4 Runner, 96,000 miles on it for $11,000. I have had several in Massachusetts and CT. They give me a number of $8,400. No negotiation. Not sure what Cracker Jack box they pulled that out of. I told them Thank you and have a nice day. Drove 1 1/2 hours to another dealership who I have been dealing with and accepted their offer. The same 2012 4 Runner, color, options, etc. A little more miles. I should have known by the high end dealership I would get low balled. I wanted their, but things happen for a reason. Maybe they did not think I was a serious buyer since I showed up with a hoodie sweatshirt, jeans, sneakers. My new baby is in my garage.

"Very Misleading Dealership"

07-30-2014

Went in to purchase a preowned car and the salesperson immediately told me the price was very aggressive and there would be no negotiation. Three weeks later the price is dropped by $6,000.00! Against my better judgement I went back in and looked at the car and was promptly "low balled" on my trade. Again I left the dealer with a promise they would call me later with a realistic trade offer, the call never came. When I checked back with them the car was miraculously sold that very afternoon. One week later the car is still advertised and listed as available. Classic dealer antics, the high line label means nothing at this dealership. I tried three times and they struck out.

"Good Experience"

07-30-2014

Good experience and would go back to test drive cars in the future.

"Great Experience"

07-30-2014

Good Price for the car I bought and fair price on my trade. They went above and beyond fixing the issues found during test drive.

"Great Experience. Highly Recommend."

I cannot say enough positive things about this dealership. The folks at Bernardi far, far exceeded my expectations. I took my wifes car in a few weeks ago for an oil change and, having been so impressed with their service department, ended up buying a fantastic pre-owned S4 for myself. They gave me blue book value for my trade and I got my new car at a very fair price. I left with a nicely detailed car which looks brand new, a full tank of gas, and a big smile. I am convinced these guys will do whatever it takes to earn your business and trust.

"Very Good"

I would have said excellent with the exception of a little snag. My salesman Tom Sawvelle was the best, He was not pushy and did find a solution (to my snag)which was really the same agreement we had originally agreed on. Overall my experience was great!!!!!!!!