"Mkz2016"

05-21-2017

Great service and everyone was pleasant and very through and informative

"Excellent Service Experience"

Excellent service from beginning to the end! They performed my service in a timely manner and it didnt cost me a arm and a leg!

"Good Service"

Star Ford service was easy, attentive and quick. I was very happy with how pleasant the experience was.

"Happy Customera"

04-26-2017

Could not be any better! Courteous, timely and fun.

"Great Service"

I brought my vehicle in because the drivers side window no longer worked. I had no appointment but service representative had mechanics diagnose problem quickly. The parts were ordered and installed same day so I was able to drive my repaired vehicle home the same afternoon! Great service.

"Ford Services"

I had amazing service with the employer Eddie Gonzalez, I was spoken to and taken care of what I needed fast. He spoke to me in a calm manner, and he treated me kindly and made me feel as if I was part of the Ford family as he always does and should be. Thank you Ford for having these kinds of employers working in your company.

"Auto Service"

Fast and reliable service. Didnt have to wait long for my vehicle

"Great Service. Thank You"

03-02-2017

Everyone was very helpful and the iss got solve in a timely manner

"Great New Facility"

i brought the car in for a service....Terry promptly helped me and got my car serviced in a very timely manner and was one of the nicest service people ive ever had the pleasure of working with

"Get Your Brakes Done At Star Ford"

02-16-2017

Melissa has been my service advisor for several years now. She always takes care of me, this time I was in need of serious repairs and she went above the call of duty to help me get my car fixed in the least amount of time. Gus the mechanic who fixed my car did an amazing job, my brakes have never been better. In Los Angeles we live in our cars, so when yours breaks and needs repairs sometimes it can be a stressful situation and Melissa make it so hassle free. Thanks guys! Your the best!

"Great Experience!"

Javier Alvarez my Service Advisor is always great! Thanks!

"Star Ford"

I could of had a AAA approved garage do the work but I wanted OEM. The labor cost is as much as the part...SHOCKING...and I could have saved probably $200 at a AAA approved garage on labor.

"Great Experience"

very good service, they gave me just what I asked for

"Amazing New Showroom And Service Department!"

We really appreciate the service and Terry is top notch!

"Car Maintenance"

They was a misunderstanding in the phone number to call.

"Friendly And Courteous!"

Anytime I go to this particular Ford for service, everyone is always professional and courteous.

"Recall Serviced, Quick And Easy."

The experience was beyond what I was expecting. Everything was explained to me before hand, and an honest estimate of the time it would take to complete was given to me. To my surprise I was notified that my car was finished and entire hour EARLY! Based off my experience, I would recommend anyone Ford owner I know to come to you for service to their vehicle.

"Star Ford Dealership In Glendale, Ca"

Very friendly and professional people. My car was ready earlier than promised.

"My 2008 Bullitt"

08-18-2016

After a years wait, the recalled driver side airbag finally arrived. I made an appointment for the airbag plus "The Works" multi point check up with all-synth oil change. In at 7:30. Ready for pickup at 4. Not too bad! Now waiting for the recalled passenger side airbag.

"Annoying"

08-14-2016

Service was good and was timely. Only comment is that a bottle of gas additive was left to be used when the tank was filled - with the no cap tanks you cannot put the bottle neck into the gas opening as it will lock in place, the liquid will drain out onto the floor and the bottle cannot be removed without cutting it in pieces. It would have been helpful if someone had given a heads up on that.

"Great Service Department"

They have mechanics who know what theyre doing and fix the problem right the first time.

"Service Appointment Went Well."

The service appointment was as expected. As far as I know, every thing is fine.

"Love The New Building And Service!"

07-21-2016

I had a little accident with my 2015 MKc. We were going on vacation out of the country. Charlie Garcia was so kind and thoughtful. Since we would not be able to pick up the car, should it be ready before we got home, he kept it safe for us. That was a big load off our minds while traveling in another country. Star Lincoln even washed our car before returning it to me. Thank you for your attention to these details. ?

"Great Service,clean Facility"

07-20-2016

I had oil changed on my Escape.It was fast,here was no waiting and I can recommend this dealership to anyone.

"Great Service"

C Max great! Sasha was great!! What else do I need to say? He was great1

"Replacing Ford Escape Ke And Clicker"

Rekeying your car is expensive and reminds you of your own stupidity in losing the key. The staff were friendly, fast, and all-business in making a frustrating experience the best it could be. Thanks!

"Best Sevice"

Being out of commission following my back surgery, my Escape-I call Henry-sat for over 6 months. And the battery died.I called service to get their opinion on if ok to get Henry jump started as I did not want to screw anything up. They were fast in response and okd it. And quick for a servce appointment for him too. Poor Henry was covered in dust when I brought him in. He was all checked out, given a new battery and Terry even washed him for me. Thank you for the best service!

"Nice Facility - Excellent Service Rep. "

Charlie Garcia is a wonderful service rep. Always very considerate and helpful.

"Rafi S."

Very professional staff. Book for repair my wife car they did a very exact diagnosis and repair.

"I Want To Buy More Ford Cehicles"

06-17-2016

fast friendly service. sam was great. the drop off and pickup pricess is smooth and nice.

"Professional And Courteous!"

Last month I came in for an oil change. The wait was a bit long (about 1.5 hours), but everyone was pleasant and professional. There was a taco stand that Saturday - yummy - so it definitely helped make the wait less brutal.

"Friendly And Helpful Staff"

I purchased a C-Max energi last fall. My salesperson was Lawrence Rettig. He was quite helpful. Just recently I brought my car in to your service department for a 6 month check up; I was about to leave on a road trip, by myself, and I wanted to be absolutely sure the car was ok. I was so pleased that I could make an appointment and was told about how long the service would take. I arrived on time and had only a very brief wait before being attended to. The service took less time than I thought. Everyone was very nice. It so happened that I saw Lawrence and we had a good chat, I was happy to see him again. Because....I love my car and I am grateful to Lawrence for helping me with the purchase. Then I went for a walk and finally ended up in the waiting room with its comfortable seats and coffee machine. How nice is that?! My car was in good shape, I went away happy.

"Great Service"

First my apologies for not doing this review sooner. We leased a 2016 Escape. This is the second Escape lease for us, the first being a 2013 three years ago. Before that we purchased a 2008 Escape back in 2007. All the above from you at Star Ford. Enough background. Our experience has been nothing but great. The service has been terrific. We first met Alexander Kakuev (Sasha, our sales and leasing consultant) before the 2013 lease back around 2010 or so. He has been absolutely outstanding. When we first met him he talked to us about what we were looking for then helped us in choosing the right vehicle for our purposes. He wasnt pushy, rather suggested various models that fit our criteria allowing us to chose. We are not quick decision makers and Sasha understood. We visited several times with all kinds of questions and he took the time to answer and show us options as well as do test drives. He is so helpful and has a great sense of humor. When our 2013 lease came to an end there was no doubt who we wanted to help us with the new car "Sasha". He has always been available for questions by phone and if he didnt know the answer right then he got right back to us with an answer. Financing/leasing process has been extremely easy and quick with Ken Khangholis help and knowledge. When we picked up this 2016 car it was in great shape and I noticed that Rosendo Pina was the same person that signed off on our 2013 prep sheet three years ago. Service of our cars over the years has been primarily by two service managers Charlie and John Garcia who have made it a very easy process for us. Again my apologies for not doing this sooner. Well be back for service as required and in three years for the new lease. Sasha well see you then and sooner when we come in for service.

"Custoemr For Life!"

Angela and Brain are the best! Worked with me and my not-so great credit and I got the car I wanted and the payments that fit my needs. This was my second time with Star Ford, and as I walked out of the showroom, I said very happily "see you again in 3 years"!!!!

"Star Ford Review"

The staff was terrific! Frances in Service was particularly helpful. I was a little disappointed that it was a two day "affair" but since I was provided a rental car it didnt really matter.

"Great Services"

Well, the service is excellent and I pleased in every service of Lincoln, congratulations

"Excellent Service And Staff"

Ford Explorer 2016 XLT. Staff was excellent, helpful, and I would recommend this dealership to anyone.

"Good Job!"

The help I received once someone helped me was great. The only problem was there was a very long wait because you guys were really busy.

"Clean Facilities. Nice People. "

01-11-2016

I had a good experience. Everyone who helped me was nice. I like my car.

"Great Salesman"

Except for the young lady at the reception desk who was rather curt the experience was excellent.

"Help When I Needed It Fast"

I took my 2009 Explorer in to have the air conditioning checked and found I needed a new compressor as well as some other work. It was a few days before Christmas and I was leaving on a trip right after Christmas. Terry was able to find the parts and schedule the repair although the agency was very busy. My car was finished in a few days and I am leaving on my trip tomorrow. I would not have been able to drive the car for the distance that I was going without the prompt attention that I received. I am very happy with the way the car runs and should have a worry free trip.

"Merry Christmas And Thank You!"

Dec. 22nd, just before Christmas, change engine oil soon light comes on & I am not home & not sure how long I have to do the oil change and stay safe. I call your service department, am told I can have my car serviced there even though I bought it elsewhere, and you could do it after lunch. I asked if I could drop it by at lunch & they said sure, and then they called me before my lunch was over to say it was ready. All the employees, on the phone, at the check in, the service desk & the nice gentleman that brought my car to me, were extremly nice, friendly & helpful.

"Great And Prompt Service"

My car was taken in promptly, the service person was friendly, knowledgeable and explained everything that was going to be addressed in the car clearly. The service was completed as promised and all the service items performed explained clearly as well as the recommended services. It is a pleasure taking my car in for service at Glendale Ford

"Great Service But Wasnt Informed Of A Recall!"

Ford Fiesta. My experience on 12/17/15 was excellent! The staff member who helped me was courteous, knowledgeable, friendly and kind! She informed me that there was a recall on my transmission and was able to have the issue fixed while I waited. Three weeks prior to this visit I was at the same location with the same concerns about the transmission. The person I talked to at that time told me my concerns were not valid as a problem and said thats the way the transmission operates on all Ford Fiestas. He never checked to see if there was a recall and indeed there was a recall on my car at that time. I trusted him however my instincts lead me to inquire again about the issue. Im glad I did because the second visit proved to be productive.

"Great Service"

Great service as always. Charlie is always helpful, great service representative.

"Good Service And Friendly."

12-21-2015

It was a good experience. I waited too long to get service, but when I did... You guys were really friendly.

"Great Service "

12-21-2015

Wow the service Excellent and the car very nice.hope I can bring alot of customers. If got big money I buy more.

"Buying Car"

Everything was great and the staff was very friendly and helpful. The only issue I had was I was told to make an appointment to come in and have a LoJack installed. When I did come back I was told there was already one installed. It was an inconvenience, but I dont live too far away so it wasnt a real problem.

"Just A Thought "

I recall that the new facility was to bring a recyclable water usage to offer car washes during "the works" maintenances . I think that would be an awesome idea to implement not for the satisfaction of future customers but rather to have the ford cars no matter what model they are to come out looking spiffy. Imagine how much of a positive customer reaction would occur and confidence that would grow with customers supporting the brand. In the end we want to make ford to lead the charge in being the best brand in America right? And hey if you guys want me to work for your customer service team to listen to customers and offer insight I wouldnt mind

"Mr. Rodney Wooten"

I recently purchased a 2015 Ford Edge and brought it in for its first service (7500). The service staff was very helpful and efficient. I was out in about an hour.