"Dan The Man!"
On my way out of town and called Dan Drinkwater to see if he could fit me in because my tire pressure light had come on for the third time in 10 Days. He had me come in first thing the next morning and had me in and out of there in time for me to make my trip to Rhode Island that morning. He was responsive, curtious, helpful and most of all quick. He has consistently taken great care of me over the years with honest and timely service.
"Repair"
My service advisor, Teresa Mullen, is THE best. She is always competent, courteous, and follows through perfectly on everything. She is a terrific liaison between the repair staff and the customer.
"Blown Tire"
07-14-2017
The personal touch from Dan Drinkwater is what makes me keep coming back for all my service needs. It is a quick and painless process when you deal with him.
"Best Service"
Fast professional and frendly service. Convenient direction. Modern building . BMW of Norwood is the best premium car dealership in MA. Very recommend .
"Excellent Service, Polite People"
Everyone was extremely courteous and attentive to my needs. Everything was completed on schedule and I was contacted when the vehicle was ready.
"Great Service!"
07-12-2017
The people I dealt with were polite, honest and efficient from the time I walked in to the time I walked out. It was an easy, timely and great experience!
"Great Service"
07-12-2017
Service staff is very courteous and offer an excellent customer experience.The online work process for estimate is very intuitive. The waiting area is spacious.
"Great Customer Service. "
07-12-2017
My service rep, Teresa, is always so great to deal with. She makes the process so easy and efficient. Teresa keeps me informed promptly of when my car is ready for pick up.
"Awesome Service Representatives"
07-12-2017
Everyone is so friendly and always willing to help answer questions. Theresa is awesome! She always keeps me updated with the status of when my car when in service.
"Sales Service"
07-12-2017
As a loyal customer (14 years plus) BMW has continue to go above and beyond to please my high excellence. Josue display courtesy, professionalism & ensured my satisfaction. Keep up the great work Josue!!
"Great Visit "
07-07-2017
Fast easy and reliable service. Definitely would recommend a visit here. These guys are just great. Thanks a lot again. Couldnt be happier with my visit.
"Prompt And Courteous"
07-07-2017
Prompt and great service. Good waiting area and complimentary snacks a good feature. Will definitely come back. Even though my needs were minimal for service I was treated well.
"Sale Service"
07-07-2017
Sale, Maria Carosi, and his team are vey nice and responsible. He tried to help us to fit what we need.
"Great Sales Team"
07-07-2017
I never felt pressured. The sales guy, Josue, was very knowledgable and made the experience all about what I was looking for. I definitely will be sending him more business. Junior in finance went to bat for me and got me financed which was great.
"Great Service "
07-05-2017
Thanks to my salesman Mario C. and his team for their patiences. The finesse of the financial manager Charles (Chaz) M. Was superb his knowledge and easygoing was appreciated.
"Overall Excellence"
07-05-2017
Your Boston staff worked quickly, courteously, with technical competence and none of the price gouging so typical of your competitors.
"Great Service"
07-05-2017
My service rep Dan Drinkwater commicstes well. He always lets me know what will need to be fixed and how long it will take.
"Excellent Service, Friendly Dealership"
07-05-2017
The dealership seemed pleasant and attentive without high pressure sales environment which made the whole experience enjoyable. The most important part of the experience was having Josue Coronel as a sales person. He was extremely friendly and highly knowledgeable about the Mercedes I had intended to buy. He was able to back up his knowledge with articles and videos of comparisons and he spent a huge amount of time patiently answering my questions about the BMW that I eventually bought and your dealership. He had to research some of my questions but he was always precise and detailed. I bought my car at your dealership because of the impeccable service I received that I didnt get at other dealerships we visited.
"Excellent "
07-05-2017
The salesman Sokol was excellent. He found the vehicle that I wanted and spent 30 minutes showing me all the car options. Facility was clean. Nice bathrooms. Great car selection. Closing process was fast and easy.
"Service"
07-04-2017
The service at BMW Gallery Norwood is great. People are friendly and explain everything . Not pushy or overwhelming. They listen to customer.
"Service "
It was great, car wash was awesome vacuum was done very well. Kind bars in the waiting area are delicious
"Bmw Gallery "
06-30-2017
Kept me informed, delivered when promised, Car delivered clean and shinning,explained in detail what the problem was and a detailed explanation In language the was easy to understand Of what repairs done...
"Welcoming Facility"
06-30-2017
Being able to work while waiting for service, good Internet connection. Comfortable atmosphere. Staff very welcoming, knowledgeable and professional. Great selection of vehicles to look at while waiting!!
"Great Place"
06-30-2017
Really is good Dan is service is top notch. I did recommend him. And is a good example why I recommend the dealership
"Great Service "
06-29-2017
Service is excellent, polite and professional..my service consultant is always helpful. The facilities are clean and the staff is professional.
"Great Service "
06-29-2017
My family and I am a long standing clients of BMW in Norwood. The service was very well handled. Thank you Stan.
"Great Service At Bmw Gallery Norwood"
06-28-2017
Friendly, professional, and knowledgeable service advisors - they always make you feel welcome and the most important customer they have. They really try to complete service in as short of time as possible.
"Gallery Bmw"
06-28-2017
I enjoyed the friendly staff, comfortable environment, courteous shuttle driver, and the convenient shuttle. Also, the tasty snacks were a bonus!
"Super Easy"
BMW Gallery of Norwood service department is super easy, fast and everyone is very professional and friendly. I always go there for all my BMW car needs.
"Bmw Factory Service At The Highest Level"
A dealership can have the greatest techs, and the greatest sales people, and high level performers in all the other pieces of the dealership but the person who has to effectively communicate the type of work, the scope of work, the timing expected to complete the work, is your service advisor and they will be everything when it comes to whether that customer is happy or not. Your service advisors are excellent. Stan, Teresa, and the whole service team are all professional, cheerful, and knowledgeable. For example: You could have a car that catches some damage while in for service and how that Service Advisor presents the information will largely determine if the customer wigs out or accepts it and is happy with the proposed remedy. Your service advisors are the key to your happy service customers because theyre thorough, smart, follows up afterwards with phone and email to make sure nothing is out of whack and not to your liking.
"Great Service"
Teresa always looks out for me and knows what needs to be done for my car. Scheduling is also a breeze. I use the shuttle in the AM and its very convenient.
"Great Service"
06-27-2017
Concern shown by Dan Drinkwater and the quality of service as well as the waiting facilities and snacks offered while you wait
"Waiting Room, Car Cleaning After Service"
06-27-2017
Our service experience is great!! We always recommend our friends. we look forward to buy our next car at BMW Gallery of Norwood.
"Bmw Gallery Service & My Advisor Are Awesome"
Dan has been my service advisor for 17 years. He is the best at what he does and represents your dealership and BMW incredibly well.
"Service Was Good"
Friendly and no issues. Comfortable place for me to wait. Completed I time tgey said it would take Twenty words is alit to write.
"Great Service"
Working with Theresa is great. She is very attentive to details, honest about your cars needs and the timing of when it will be complete. She is a wonderful representative of BMW Gallery
"Great Service"
06-22-2017
Kept me informed of vehicle status and required repairs. Great space to work while waiting for service to be completed.
"Very Friendly People. Clean Facility."
06-22-2017
Very friendly people to work with. The facility was very clean. There was a lot of inventory to look at and choose from.
"Scheduled Service Appt."
06-22-2017
Dan was fantastic. Really helped me out in getting me in and out quickly even after we determined my car needed more than it was initially scheduled for. Hes redeeming my faith in the dealership.
"Teresa Always Treats Me Like I Am Her Only Custome"
06-22-2017
Friendly . . . same staff that know you. I always need a ride back to work and they are very accommodating. The drop offs and pick-ups are always efficient.
"Great Service "
06-21-2017
The service was great. My car was ready when expected and I was able to get a loaner. My car was ready Jn same day
"No Title Necessary "
06-21-2017
Theresa was great, enjoyed working with her. Communication was great. Very nice person. I do not love my 750i BMW.
"Great Service"
06-20-2017
In and out, very easy, honest work performed, and a lovely loaner selection. No inconvenience at all. Car was looked over and nothing extra was done, just what was needed.
"Review"
06-20-2017
Below is the email I sent to Dan Drinkwater, my service advisor. Just wanted to say thank you again! Have been super impressed with your communication, timely follow up & working around my schedule. I have moved a bit and have worked with BMW dealerships in Georgia, Arkansas, North Carolina & another one in MA and this has been the best experience. Thank you.
"Taking Delivery Of Car"
06-20-2017
Picking up a new car is a very special time and I was treated like royalty! Both Adrian and Connor were exceptional!
"Great Staff, Timely Service "
06-15-2017
From drop off to pick up all BMW staff were friendly and accommodating. My Service Rep, Dan ensured I was informed of what my car needed and how long it would take.
"Good Job"
06-15-2017
Pleasant, and very efficient interaction with Scott who was very professional and helpful. The gentlemen in the garage were also eager to make things run as smoothly as possible.
"Great Service!"
06-15-2017
Dan Drinkwater is always great to work with. He makes the experience exceptional- from drop off thru consultation and pick-up. Everything was great!
"Great Service."
06-15-2017
Dan communicated clearly what needed to be done and how long it would take. I appreciated his honesty. Service done right!
"Always Great Service! "
I enjoy working with Scott Murray, he is attentive and understands cars. He is an excellent service advisor. We service both my wifes credit and mine at the Gallery.
