"Very Good Experience"
Response to questions was quick and complete. No pressure.
"Buying Experience"
08-10-2017
salesman seem disinterested in selling me the car I was looking for. Unusual for a auto dealership
"Reliable Experience"
07-14-2017
Had my regular service. I got my car cleaned and washed. It was easy to schedule appointment online. Make sure to tell the representative your expectations on when the car should be ready.
"Great Service"
timely service and very friendly. The team at BMW Gallery saw me without an appointment and took great care of my car and me!
"Maintenance"
07-14-2017
Great customer service. Maintenance of vehicle done expertly. David is always a pleasure to deal with and is highly professional.
"Best Place For Service"
It starts with the attentive service department and overall just a nice place to hangout (I did have a loaner) while waiting for you vehicle...
"Great Service"
My service advisor got me a loaner when I did not expect it. Service was completed earlier than it was expected.
"Top Notch Facility And Service"
07-12-2017
Sam, our sales rep, was courteous and patient. He happily answered our many questions. We will definitely buy another car from him!
"Excellent Service"
07-12-2017
My vehicle was serviced promptly and returned to me having been washed and vacuumed. I was delightaed and will continue to have my vehicle serviced here.
"Quick Service"
07-10-2017
I found a nail in my tire at the end of my work day and was able to get it fix by next day morning before 9:30am
"Ordered Exactly What I Wanted"
07-10-2017
Easy and fast. I ordered a car and it came in after 9 weeks and I picked it up with no issues.
"South Shore Bmw"
07-10-2017
great service from every employee. Fotios was my salesman, worked hard to find the car I wanted, which wasnt easy, followed up. Very knowledgeable about the car.
"Excellent Experience"
07-10-2017
Sean Henry and Tarek Mirshak were both professional and knowledgeable and took a low pressure, customer friendly approach. Immaculate facility. The BMW genius staff was also terrific.
"Car Purchase"
07-10-2017
Great! Everyone was helpful from start to finish. Awesome car buying experience, I would definitely recommend this dealership to my family and friends
"Smooth Service And Repair"
07-05-2017
Communication was very easy. I enjoyed the text allert feature and ability to sign up for repair work online. My service advisor kept me informed of the status and the timing of the repair, so I could plan my day easier.
"Great Service "
07-05-2017
the entire experience was so positive. It was my first time there, but it was like the service team already knew me.
"Great Car Buying Experience "
Greg has the most professional approach Ive ever experienced (and Ive lived and purchased many cars across the US). His attention to detail, honesty and knowledge is unsurpassed. I am recommending SS BMW to everyone who will allow me the opportunity to rave about my experience. Greg and SS BMW is now my dealer for life!!
"Extraordinary Buying Experience. The Best Ever"
Everything!!! Greg Dulbaney was incredible. His consideration, thoughtfulness and direction was extraordinary. I wouldnt rate my experience a 10. Id rate it 100.
"Great Service "
07-03-2017
Helpful, kind service Timely Considerate. Answered all my questions. Quick response, thorough and timely follow-up. Only went for a recall so quick service but I would bring my car again
"Great Service "
07-03-2017
Very accommodating and friendly. They are located close to shopping and had a car ready for me to use while they serviced my car.
"Great Service"
07-03-2017
everyone helped us buy a car, yes they sold us a car but the helped us all the through the process. I had been shopping for a car for a while and every time walked out of the upset because they always try to sell me something more expensive out of my price range and would not get me where I wanted to be. Our salesman and numbers guys where fantastic here no pressure good back and forth the numbers guy came out and talk to my wife and made it work for all of us thats a deal. Great experience thank you!
"A Perfecr Buying Experience"
07-03-2017
I was going to purchase an X5 from Herb Chambers and had my old X5 in for service at South Shore BMW. My service advisor Kevin Cowden encouraged me to take another look at your X5inventory, and expressed that he would appreciate my giving South Shore BMW the business. Based on my long term relationship with Kevin when he was at Shaw Saab I looked again, and instead of the 35i from Herb, I bought a 50i from South Shore BMW. I am glad that I followed Kevins advice, I truly ended up with a far superior vehicle, and honestly got a way better deal than I would have with Chambers BMW.
"Thank You For Exellent Service!!!"
07-03-2017
Dave, exceptional sales person! He is the reason I got my car from South Shore BMW. Thank you! Alex, excellent and knowledgeable showed me all functions available. He also set all my electronics for me. Thank you!
"In And Out In About An Hour"
07-03-2017
I knew what I wanted to see and was able to est drive, have trade evaluated and make the deal in about an hour.
"Great Team"
07-03-2017
CK is my Service Advisor, he advised me appropriately, Fotios was very responsive and worked diligently to understand my constraints and desires, Chris helped us compare vehicles, and once Fotios closed the deal, the finance manager and genius I worked with made sure I got the coverage and information I needed - overal, great teamwork and customer service. Everyone was spot on!
"Great Facility Excellant Service By Wayne Cahil"
07-03-2017
first class customer service personal attention was given by wayne timely results and a pleasant experience facility was clean and efficient
"Good Guyd Took Care Of Me"
06-28-2017
service reps were great, much better than before. very comfortable service facility and professional people. Ted runs a great shop.
"Great Experience"
06-28-2017
From the moment you drive in, everyone is there to take care of you. Everything is seamless. All the issues were dealt with and taken care of. Just overall great service!!
"Service Bay"
I have always received fast, professional service and there are always thoughtful, healthy snacks in the fridge while I wait!
"Great Service And Facility "
They took care of everything that was needed. The waiting time was as expected and the wait area was top notch.
"New Tires, No Problem"
Thoroughness in the work performed, car cleaning and accurate bill with no overcharges. Great staff to work with in ever aspect of getting the car in, the work performed and the final billing.
"Great Experience At South Shore Bmw"
06-22-2017
Great experience! Car was repaired, cleaned and ready at the end of the day. Frank kept me updated. Loaner car was good and convenient.
"Excellent Timely Service. "
06-22-2017
Appointment on schedule, all staff members were very professional and efficient all around. My car was returned will all work completed and perfectly cleaned.
"Great Customer Service-impressive Enviroment."
06-22-2017
Customer service is excellent. Employees respond to questions in a professional polite helpful manner. This dealership provides customers with a comfortable inviting waiting area.
"The Best In Ma"
06-22-2017
Very knowledgeable, polite and expedient service. Offered and provided more service than required. I look forward to having service done again in the future.
"Great Service, And Customer Care"
06-22-2017
I had an excellent experience...all the people I encountered were courteous and professional...I brought in my vehicle on or about noon without an appointment and the service department took care of it that day
"Responsive Sales Staff Who Focus On My Needs"
Salespersons attention to my specific needs and desires was outstanding. Sensitivity to my unavailability due to a family medical situation was highly appreciated.
"Great Service, Clean Facility"
Communication by David was excellent. Staff taking care of my vehicle was excellent. Person assigning my loaner car did an excellent job of explaining the loaner car.
"Great Service"
Staff were courteous and helpful, as always. The process of getting a loaner car was very easy, and the service was quick.
"Responsive To My Needs"
Listening to my needs and taking extra steps to meet them. Outstanding effort shown here, and I appreciated that very much
"Very Clean Facilities "
Very nice staff,very concerned about my issue, went out of their way to ensure I was happy. Drove to my house to drop something off I had left in my vehicle
"Great Service"
THE STAFF IS ALWAYS PROFESSIONAL. AND THEY MAKE SURE YOU HAVE A LOANER IF YOU NEED ONE. THEY ALSO MAKE SURE YOU VEHICLE IS DONE I A TIMELY FASHION.
"Great Waiting Area, Fast Reliable Service"
Great waiting area, car cleaned and running perfect, however didnt really care to watch reruns of family feud, good magazine selection
"Excellent Experience "
Personal, accurate. Not sure why I have to make my feedback comments at least twenty words in order to submit this survey.
"Great Service And Staff"
Accommodation of appointment scheduling and loaner vehicle provided made it easy; Frank and service staff are always pleasant and knowledgeable.
"Always Great Service"
Ted and Frank always taking good care with their customers. It is the cleanest facility. Jeff Hall is a stand out mechanic who also has great talent and skills.
"Great Customer Service"
Cory our CA was very helpful and was not the least bit pushy as many of our previous dealings with other dealerships were quite the opposite.
"First Class Service All Around"
First class sales person and welcoming support from the sales managers. Made the buying experience very easy and positive. I would definitely recommend South Shore BMW.
"Very Satisfied Customer"
Prompt, professional attention from all. Frequent, clear updates provided by service consultant. Comfortable customer lounge. I will continue to purchase and service at this BMW dealer.
"Easy From Start To Finish!"
From our initial contact with Tom online to our deal negotiating with Jeff to driving off the lot, our experience was easy and positive!
