"Great Experience! "
Great Service, Very Helpful, Very Pleased with Purchase
"2017 Lexus Rx350 F Sport"
My wife and I love TUSTIN LEXUS. Weve bought 4 new vehicles there in the last 12 years. Dave Rios was our salesman until he retired recently and now Andy Tran is "The Man". Everyone in the Service Dept have been great to us also.
"Whitey And Kim Were Truly Professional!"
Called like it was --great experience as wife was super happy!
"Whitey And Kim Were Truly Professional!"
Called like it was --great experience as wife was super happy!
"Excellent Experience"
11-11-2016
I had the pleasure of working with Alex Kim on buying a new car from Tustin Lexus. I had a great experience overall. Very knowledgeable, helpful, and accommodating. This dealership has definitely earned my business for years to come.
"Checkout Tustin Lexus"
Great service for first time buyers! Ask for Alex in sales for a great deal!!
"Great Experience "
Just got my son a 2014 lexus and great overall experience! Will recommend Tustin Lexus to anyone looking for a Lexus!
"Great Experience "
Just got my son a 2014 lexus and great overall experience! Will recommend Tustin Lexus to anyone looking for a Lexus!
"Love My New Car!"
My husband and I visited Tustin Lexus 2/18/16 and test drove a GSF. I fell in love and bought the car. The whole experience was great! Peter handled the test drive and sale professionally and courteously with NO PRESSURE! Mike, the finance manager, was able to find an even more competitive rate for the new car loan than the rate I found on my own. The whole experience was nothing but positive. I would highly recommend this dealership to anyone searching for a new Lexus.
"Bad Service"
First time oil change was horrible. They did not even check the if they put enough oil in after they were done. When driving home the warning light came back on saying low oil. They said that everything was backed up so obviously someone rushed it and forgot or they dont hire professionals. Wont be taking it back to Tustin for any kind of service!!!
"Friendly No Pressure Atmosphere"
Met my expectations that have been set working with the same people for close to 16 years and 8 vehicles.
"Great Dealership"
how easy it was to purchase our car. you had just what we wanted and the most important was you gave us the terms you said you would. No gimmicks, just straight forward communication. Sam was amazing and we can call on him anytime we have a question.
"Great Experience During Car Purchase. "
Very attentive sales person Sam. He was very patient with us, while we didnt know what to choose, he is a very knowledgeble of the cars he was selling. He spent time answering all our questions. Also I liked the follow up from the manager Whitie, while we were thinking about the purchase for 2 days.
"Gx460"
Quick and easy. An awesome product and awesome people who took care of us. Thank you to Raymond, John and Brad for making buying a car a pleasant experience.
"Great Salesman "
Rex was are salesman. He did not play games or pressure us into any car. In fact we visit one day and did a test drive and returned several weeks later to test drive another Lexus and purchased the car. Rex was the reason we purchased this car from your dealership.
"Tustin Lexus"
I was greeted quickly in a friendly manner. the car was ready in the 1-1/2 hour time frame promised except to have the car washed took extra time. (almost 1/2 hour) The gentleman how assisted me was pleasant and kept me updated about the car. Overall the experience was acceptable. I appreciate that the other two items you found to be a problem were items I could either fix or not. I chose "not" because of the time and expense - and it was made clear the issues were more cosmedit than essential to the cars running properly.
"Friendly, Warm Service. Pleasant Experience "
Friendly, warm, no pressure sales approach. Car purchase experience was very quick, organized. Sales team very professional and great educators. Warm, friendly service. Peter Chan made my experience the best. He is very knowledgeable about all aspects of the car and the purchasing. Excellent at what he does. Appreciate being treated like "family".
"Great Staff. Overall Great Experience."
Dave Rios excellent person to deal with. Kind, friendly and very welcoming. I have bought two other cars from him and will always come for my next car to him in the future.
"Great Service Department"
Service Advisor kept me updated on my vehicle periodically. Also, he had a loaner car ready and waiting when my car was towed in for service.
"Great Service"
The service is very good. Al helped me with a car so that I did not need to wait. Next morning when I went there, everything was ready. I found a scratch around the bottom bumper and was not sure when it happened. Al checked with Service department and got the original paper work. He cleaned up all when I stopped by later. Super!
"Good Service With The Right Service Advisor."
I appreciated Steve the stop manager taking me for a test drive when I told him that I wasnt sure of the brakes. That was great. I appreciated our mechanic David insisting on keeping the car because he heard the noise around the steering column as I did.
"Fantastic Service!!"
My service rep was awesome. Took care of stuff he didnt need to and was prompt in calling me to let me know the car was done. Cant wait to come back!!
"Melanie"
Paul was excellent. Of course my car would not replicate the noise it had been making, but Paul even brought out the head technician to try to find the problem.
"Everyone Was Very Helpful And Friendly"
Alex was so nice and helpful. We would have never made it through the glass doors if he we not so easy to get along with. He also helped us after the sale to figure out how to use all the gadgets. Guys in the back went out of their way to clean the car, etc.
"Awesome Service Great Facility"
EVERYTHING IMAN IS GREAT GOT THE CAR IN AND OUT IN THE A.M. CALLED AND COMMUNICATED WHAT THE CAR NEEDED RIGHT AWAY AND WHAT COULD WAIT NEVER BRING THE CAR ANYWHERE ELSE.
"I Love My New Car! "
Everyone was friendly. I really felt comfortable with John Braun. It is important to work with someone who feel you can trust when making a major purchase such as a car. I felt I had that with John.
"10,000 Miles And Still Pleased"
Quick and responsive. No frills approach to service. I really like the way you do service as compared to a well known BMW dealer near by that I used to frequent. I have been to your service department twice and both times there was no wait, I dealt with one person not a cadre. Great overall experience.
"Vp "
No hassle. Salesman was very knowledgeable on the Lexus model we purchased. Showed us how to connect our Bluetooth devices
"Better!"
They were not as aggressive in their selling technique this time. In the past theyd call me from service & try to scare me into getting brakes replaced, etc. Paul told me I needed a front end alignment & I called him back & told him to just do it since car was there. It didnt sound like a desperate effort to sell me things I dont really need.
"Recent Service Experience"
When i had vsc light on i called Eiman next day he ask me the bring the car and gave me 2014 Lexus for the loaner I called him because my last service experience with Eiman was great . He helped solved probelms very professional way and explained well and have my car on time when he promissed. I can see the defference from the previous experience your service department really changed and enjoyed good service . I ll definetly recommend Tustin Lexus to my friends and family . Thank you again .
"Service Review"
All the staff are very friendly and helpful. Iman Azimi is always knowledgeable about my vehicles and cares about his clients.
"Great Service And Friendly Representative."
I called to make an appointment and when I arrived the next morning I was greeted by my representative. He was friendly and helpful. My service and his communication on the progress was wonderful.
"Wonderful Service"
I worked with Derek in service and he was very helpful. It is great to be able to talk to someone you know and have worked with before. Couldnt have asked for better service then what I received from Derek.
"Great Customer Service"
Alex Kim was awesome. He was very easy to work with and very courteous. His manager also was very good to work with. I did not feel pressured.
"Great Service"
Paul Kim definitely is an excellent engineer and also a representative in Tustin Lexus, who helped me out to resolve the water pump issue with excellent acknowledge that giving me a peace of mind in the future continuing to drive my LS430 sedan.
"Incredible Service"
I was greeted both times that I pulled up to the service dept. The employees (Al especially) were friendly, attentive, and sincere
"Lexus: Great Car, Fantastic Service"
My service advisor, Paul Kim, was responsive to emails and calls in setting up my appointment, keeping me informed as to the needs of the car, and generally making the mundane task of servicing my car very easy
"Great Service"
As always Tustin Lexus explained what my car needed, accommodating and kept me informed of the service progress. All the staff was friendly and professional
"Great Service"
I schedule my appointments with Derek Kincebach because he always provides such good service. Hes always professional, knowledgeable, and friendly. My loaner was a 2014 hybrid ES 350 and he did great job on "selling" me the car.
"Excellent Service"
I was helped right away even though I did not have an appointment. Randy Stinson and the other rep were very nice and courteous. The car was checked out and, even though, they "could not duplicate" the problem I had encountered, I felt much better driving the car after the incident I had experienced earlier.
"Wouldnt Take My Car Anywhere Else! "
Your service department is honestly on point. Ive taken my car to Westminster Lexus and always come out of there with a bad experience and poor customer service. Theres no price and distance for good customer service and service in gerenal so I prefer to make the drive to your location. Tustin Lexus by far meets every expectation.
"Warm And Welcoming Atmosphere"
Personable demeanor of the person who took care of me. Very warm and welcoming! I think his name was Rick Massucci.
"Excellent Service And Great Knowledge"
1. Marcel has been excellent and most of all patient in explaining all of the ins and outs of the car. Very knowledgeable about the car. 2. The finance department (I am sorry for forgetting his name) has been excellent too in explaining the added value service for our new car. Overall, excellent team!
"The Best Buying Experience Ive Had Yet!"
The staff is amazing!! Mike, Brad, and Dave all made my experience quick, easy, fun, and stress free! Its like you are family to them! I would recommend Tustin Lexus to all my friends Thanks to all!
"Superior Customer Service."
Peter, the internet sales manager, was a pleasure to deal with. He made the long, painful process much easier and certainly went out of his way to service us. He gave superior customer service and I would recommend him to anyone interested in purchasing a Lexus.
"Good People.."
I emailed them as early as 5:30 am, first thing in the morning I received a call at 8:00 am. They are after the vehicle /owner safety. Assuring the client with whatever help they can offer according to financial status of the client.
"Great Service"
Our salesman John Brauns excellent service. Everyone we came in contact with was very nice and helpful. Thank you for the bottled water and keeping me hydrated during my visit!
"Great Service"
Rick is the best service advisor Ive ever had. He is the reason I purchased my second Lexus at Tustin.
"Tustin Lexus Provides Top-notch Service"
Paul Kim always takes care of my needs in a very professional but personal manner. He makes Tustin Lexus stand out as a place to do continued business.
"Very Professional, Great Service"
Iman was very helpful from the start from phone call to service at the dealership to the end. He was very professional. Steve explained the diagnostics of the vehicle thoroughly. I am very pleased. Thank you.
