"Repeat Customer!"
I purchased a new vehicle from Herb Gordon Nissan in 2010 and have enjoyed working with Lynn, Chase and the service team over the years. My goal in buying a new car in 2017 was to keep the relationships I had with the service managers though wasnt sure if Id find a car in the Nissan family that fit my current needs. On a whim, I stopped by the dealership and was pleasantly surprised to find the 2017 Altima SL was a winner! I had the pleasure of working with Janson Kelly, Jr. on the sales team. He went well above and beyond to help find the "right" car based on my preferred features and price point. Jansons a servant leader who takes great pride in delivering exceptional service - and ensuring his customers are happy. I also had a great experience working with the finance team - theyre a terrific trio. Im thrilled with my purchase and delighted to grow my ties with the Herb Gordon MileOne team!
"Car Service"
I recently had my car serviced and as always received excellent service from Lynn Fritz!
"Always An Amazing Experience With Carl D"
I love Herb Gordon Nissan! Ive purchased my last two cars here, as well as my dads last car. All from Carl DeShazior. I recently referred my sister in law and accompanied her on her visit and Carl did it again. Amazing service, the best deal possible and in and out quickly. If you want an expert who will always have your best interest in mind for the best car possible go see Carl. He knew the perfect car for her first car purchase and made it smooth and easy.
"Good Experience!"
We brought a 2017 Nissan Leaf on August 31, 2017. The sales manager, Bruce Kim was very helpful, knowledgeable and courteous. There was no pressure at all. We drove away with a great car at a good price.
"Professional Sales Team"
Bought a new 2017 Nissan Leaf from Bruce Kim, very professional and warm personality. I had a great experience with the team (Bruce Kim and Oscar Marroquin), and a good deal too. Will recommend to friends.
"Speed, Courtesy And Communication @ Herb Gordon Ni"
Always a fast visit with continuous communication whenever I visit Herb G Nissan. Marcus Hawkins in particular took the time to explain what was identified, what needed done and how lont it would take. Grant King even spotted my brake light was out as I was leaving and they pulled me back in and replaced it. Free of charge. While I waited for that, the nice gent at the gate made my wheels shine ... Thanks Herb G Nissan, every-time
"Honda Fit"
I bought a 2009 Honda Fit from Carl De Shazior at Herb Gordon Nissan. His customer service was fabulous, and I love my "new" car.
"Grant King, Excellent Customer Service"
Grant King took care of my service visit today in a very professional and efficient manner. Im never disappointed with Herb Gordon Nissan, Silver Spring. Thank you so much.
"Flat Tire"
Always pleased with my car dealership. Best service ever.
"Service Department Rocks"
We have been servicing our Nissans at HG NISSAN for over 15 years. Lynn, our advisor, is superb.
"Great Service, Not Pushy!!!"
Bruce Kim was excellent to deal with. Highly recommend this salesman. He was not pushy and got us the best deal possible. I never once felt pressure from him and he made the process very smooth. The entire team at herb gordon was respectful and polite. Loyal Nissan owner here! If I ever buy another car or trade they will be getting my business!!! Dont waste your time going anywhere else. Go to HERB!!!
"2014 Nissan Murano"
We are satisfied about our experience at Herb Gordon! Our sales consultant, Carl de Shazior was super nice and helpful. We had test-drive a number of cars before visiting Herb Gordon, but this experience was different, Carl walked us through everything we needed to know about the car and we ended up buying it the same day. If youre looking to get a new or used car, definitely visit their store in Silver Spring and make sure to ask for Carl!
"Buying Subaru Outback 2017"
We had a great experience buying our new subaru outback. Everyone was polite and respectful and didt push us to do anything that we didnt want to do. The price was reasonable and we were upfront with it before we arrived.
"Excellent Service From Ellen And Kevin!!"
07-19-2017
They aimed to please! Very pleasant and willing and able to answer all the questions you have about the vehicle your trying to purchase!! All around great people, very professional!
"Exemplary Dealership"
We have been shopping at Herb Gordon Nissan for years...this was our 5th Nissan purchase. Once again, Kevin and Ben stepped up to the plate and enabled us to purchase a new Maxima. An email request coupled by a quick return email and call got the ball rolling in less than a half day. The staff waited on a Friday night late for us to arrive, and had both of our requested vehicles on display. There was no pressure, but honest and up front pricing, rebates, and fair trade. At 10:00 PM we were leaving the lot with our new vehicle, freshly detailed. Ben stayed with us the whole time explaining each feature into the late hours. We have always been treated like "family" at this dealership. Hats off to Kevin, Ben, and Bruce for the team-work, exemplary customer service, and high ethics in the business. We are Nissan customers for life at this location. Additionally, it should be noted that we drove from Carroll County to Herb Gordon Nissan to solidify the deal. Great job again!
"Exceptional Service"
I love Herb Gordon Nissan in Silver Spring, MD. It is the best dealership in the DMV. Lynn is excellent and she explains all charges in detail, with no surprises. I live approximately 45-50 minutes from this dealership. But, it is worth the drive. I will not trust my vehicle services to anyone else.
"Time After Time, These People Are Getting It Right"
06-28-2017
From the friendliness of the the person answering the phone, to the techs walking by saying hello, these folks have customer engagement down pat. Although the estimated cost of repair seems reasonable - twice the final cost was less than the estimate - how often does that happen? Thanks again!
"Impeccable Customer Service !"
06-27-2017
I was placed a call and and was lucky enough to speak to Carl DeShazior at Herb Gordon Nissan in Maryland. He really made the process straight forward and simple. I appreciate tremendously his hard work and dedication to providing me with great service, as I was goi through a rough time. That day I was able to get my brand NEW car, and it truly has been the greatest experience buying a vehicle. Thanks so much for everything !!
"Very Helpful ,professional Salesperson"
Bruce Kim is excellent -I purchased a new Nissan Xtera from him in 2012-I plan to buy a used vehicle from him in the near future.
"The Benchmark In Customer Service!"
I have always been impressed with the level of professionalism at Herb Gordon Nissan. Each and every team member I have encountered in my trips to the service department goes above and beyond to ensure your satisfaction. They could teach a few other places I have been to a thing or two!!
"Shopping For A Nissan Murano"
After visiting several dealerships in the Baltimore area for over 6 months for a new Nissan Murano, I happen to look at Herb Gordons website. I came across a 2016 Murano with 2400 miles. I reached out to the dealership and got a response from Bruce Kim the very next day. Bruce was an excellent sales representative. No pressure and extremely patient. Bruce took me out on a test drive in the 2016 Murano and I was stunned how well the car was kept and how it drove.. Even though I had my own financing, Bruce was very helpful with making my purchase a smooth and painless process.. Thank You Herb Gordon.. and a special Thank You to Bruce Kim¿ For such Professionalism and kindness.
"Excellent Buying Experience"
General manager Kevin Yi made the buying experience seamless. Excellent servie throughout the process. Since I had another car with me, they delivered the car to my home.
"Purchased Brand New Used Car"
Thank you so much Ellen Singh and Rick!!!! You guys are so awesome. Very helpful and attentive to my needs. They made my experience super fast, enjoyable, and satisfying.
"Ricardo Was Awesome!"
We took our Altima to be serviced and the process was perfect! We were given the option for a rental if we wanted it. Everybody was friendly and pleasant. I met Musa Faal and he answered all of my questions even though I am not in the market currently. He was very friendly and professional. I hope he is still there when I am. But what made it perfect was Ricardo. Not only did he clean the car inside and outside, he was able to reduced the invoice.
""the Best Sellers Experience Ever""
I purchased my Nissan Juke from Mr. Carl DeShazior 2 years ago, and since then, I have been referring my friends and family to him. I would honestly recommend him to anyone because he is very professional and excellent in his service also when I had struggled with the service department same dealership He did not think twice to step up. It Is rear to find somebody able to help you like hi is the one who is buying, never lie, 100 honest. You can contact him at (571) 243-9289 to purchase a car from him! -Edson Chavez-
"Car Buying Experience"
I had a wonderful car buying experience at Herb Gordon Nissan. After shopping online and talking to a few dealerships, I made the decision to call Herb Gordon Nissan. Bruce Kim took my call. From the initial conversation until I drove away, he was the consummate professional. Bruce and Oscar ( a sales trainee) were professional, well informed, friendly and accommodating to my needs and concerns. He explained the features of the Altima models. He provided pricing each time I showed an interest in a different Altima. I never felt pressured to make a decision. In fact, he often said "take the time you need" . Once I made the decision to purchase the car, Bruce took care of everything. Since purchasing the vehicle, Bruce has followed up (more than once) to make sure I am happy with the car and to check to see if I need anything. The attention to detail was exceptional from the pre sale to the post sale. I am very happy with my car buying experience. As a repeat customer, I made the right decision by going back to Herb Gordon Nissan. - A. Davis
"Mr. Ben Peter Sales Manager"
Ben Peter provided excellent customer service. He kept me apprised of everything during the purchasing process of my maxima. It took about 45 days to decide on purchasing the car, but he contacted me every week to follow up to see if I had questions/concerns. He was very professional, knowledgeable and patient with me. He also called me a week after my purchase of the maxima to see if I had any questions......which I did (smile). Overall, I would like to say I love my car........thank you Mr. Peter.
"Chase King Provides Great Service"
Mr. Chase King is an awesome and reliable worker. My family and I go to services at Nissan Herb Gordon because of him! He is professional and meticulous in his work, and he is a hard worker. Definitely recommend!
"Amazing Service!"
I purchased my Nissan Murano from Mr. Dehazior and since then, I have been referring my friends and family to him. I would honestly recommend him to anyone because he is very professional and excellent in his service. You can contact him at 5712439289 to purchase a car from him! -Elizabeth Tarke
"Carl Deshazior Is Awesome!!"
SEE CARL FOR THE BEST CUSTOMER SERVICE ON THE PLANET,CARL DESHAZIOR FOCUS IS THE CUSTOMER AND ITS ALL ABOUT THE CUSTOMER EXPERIENCE.MY DAD AND I HAD FIRST HAND EXPERIENCE WITH THIS MASTER SALESMAN AND HE DID NOT LET US DOWN. I REFERRED A FRIEND, AND SHE TOO COULD NOT STOP PRAISING CARL ON HIS WORK ETHICS AND OUTSTANDING CUSTOMER SERVICE SKILLS. CALL CARL AT 571-243-9289 AND SEE FOR YOURSELF, NEW OR USED THE EXPERIENCE IS THE SAME.
"Murano"
Benjamin Peter was a great salesman and made the experience painless and quick. Would definitely recommend!
"Buying Rogue From Herb Gordon Nissan"
Overall a good experience buying a 2016 Nissan Rogue. Salesman Janson Kelly Jr. was very patient in guiding us through the process. The finance department also gave us some very helpful guidance.
"The Best Car Buying Experience Ever!!!"
03-10-2017
The best car buying experience my family has ever had! I went in to check out a 2013 Nissan rouge I was concerned that I wouldnt qualify to get it financed. Ben, Ramesh, And Chantelle all helped me not only get the car of my dreams but get it financed at an afforded rate for a college student like myself. The whole process was a very quick, and calm experience. Definitely, recommend this dealership, ask for Ben, or the manager Ramesh they have the best customer service and make the whole process enjoyable. Thank you, Herb Gordan!
"No Pressure, Plenty Of Support, Feeling Good!"
My wife and I went looking to replace our aging minivan. Bruce Kim at Herb Gordon Nissan helped us working through a variety of issues related to switching to an electric car (Nissan Leaf). Bruce talked freely on the phone prior to our visit, responded quickly via email, and then spent the better part of 4 hours with us talking about range anxiety, charging options, the technology, servicing, and financing. We walked in thinking that "we dont have to replace the old car" and never felt pressure to "buy today!" We had visited other Nissan dealers and received the hard sell, which is very off-putting. Bruce never gave off that vibe and let us reach our own conclusion, which was mutually beneficial. Weve had the car for a week and Im still sending him questions....and hes still helping us through this transition. Hes just been great. Bruce was initially referred to us through a contact in our neighborhood. While on-site for our purchase, my wife ran into a colleague who said she was in the process of buying her third car through Bruce. We will definitely reference Bruce to our friends and neighbors. We went into the process of buying a new car very apprehensive about the experience and walked away feeling like we made a good decision on our own terms. Thanks!
"Bought A 2016 Nissan Maxima"
Saturday, 2/11/17 I went to look at a Maxima that was advertised on the Internet. I was communication via email with Bruce Kim for a few days prior to my visit to the dealership about this particular vehicle and I let him know I was interested in looking at the vehicle before 12pm on Saturday. When I arrived the car was waiting for me out front after being freshly cleaned and the staff greeting me was extremely friendly. Bruce was very helpful and honest and I could tell he wasnt just interested in selling me the vehicle and moving on to the next customer as he was very friendly, patient, and created a family environment. The team went out of their way to find the best way for me to stay within the monthly payment budget I set for myself. All in all, I couldnt have asked for a better car buying experience and I would/will recommend Bruce and the Herb Gordon team to anybody
"Fast Car Buying Experience"
Im very happy with my car buying experience from Herb Gordon Nissan in Silver Spring. Bruce Kim was a great at showing me all the options available to me. He explained the process and answered all of my questions. He never tried to force me into a sale and supplied me with everything I needed to make a decision. This was one of the fastest and easiest car buying experiences I ever had. Thanks Bruce!!
"Exactly What I Want From A Car Dealer"
I bought a new Nissan Leaf. Benjamin Peter was my sales person. This was a hard decision for me because of the newness of the electric vehicle. Ben listened to what I wanted, answered my questions honestly, and helped me work through my issues. Most of the time, I felt like he was my buyers assistant, helping me figure out what I wanted, then helping me find a way to get it. In the rare cases that he didnt know the answer to a question, he asked or researched until he had the correct answer. The actual purchase was as easy, quick, and smooth as Ive ever experienced. Neither Ben or anybody else at Herb Gordon tried to pressure me into something I didnt want. And .. I got a great price without any hassle. I simply have never had a better car buying experience, nor is there anything I could reasonably want that Herb Gordon didnt provide.
"Best Car Buying Experience."
I purchased a new vehicle from Janson Kelly at Herb Gordon Nissan a week ago. Not only did he provide me with what I believe was the most competitive deal (and I shopped 7 different dealers across 2 states) but he is also an extremely professional and competent sales consultant. In short we were able to come up with the best price, and Janson along with the rest of the Herb Gordon crew also took wonderful care of my family and I.
"Herb Gordon Nissan Of Silver Spring Simply The Bes"
During the summer of 2015, my wife and I were relying on one vehicle as our primary source of transportation, with an ice cream truck as our secondary source. Due to an oversight on my behalf, the engine locked up on the Chevy Trailblazer, which left us with one vehicle. I was hesitant to submit my information online, regarding pre-approval, but it was necessary. I received a call from Herb Gordan, and was informed I was approved, however, I still was unsure of whether I wanted to purchase a vehicle. Upon arriving at the dealership, the entire staff treated my wife and I as if we were loyalty. In particular, Carl De Shazior, and one of his associates made the process of purchasing a vehicle seem effortless. My wife and I test drove two vehicles, and we really liked both cars. In addition, we felt that having 2 vehicles, would allow me to focus on my business, as well as affording her the opportunity to travel without interruption. Mr. De Shazior and staff worked a deal which allowed us to walk away with a 2015 Chrysler 300M and a 2014 Ford Explorer XLT, of which they both were in immaculate condition with low miles. Needless to say we were extremely happy that they were able to get the deal done, and they have continue to follow-up with us over a year later to ensure that we are still satisfied. I encourage anyone that is in the market for a new and/or used vehicle to choose Herb Gordon Nissan of Silver Spring, in particular Carl De Shazior, before visiting any other dealership in the Washington Metropolitan Area. Oh, did I mention that they fed us also. What a great dealership and staff.
"Bruce Kim At Herb Gordon Was Excellent!"
Bruce made the entire car buying experience a pleasure. He was upfront and honest and definitely the best car salesperson weve worked with. He went out of his way to spend time with us pointing out the features of our car. I would definitely recommend him!
"The Vehicle Purchase Experience Was Excellent."
I dealt with a great team, starting with Janson Kelly, and finalizing the deal with the General Manager Kevin Yi. The negotiating process was a hassle free experience with the salesman and General Manager. The dealership provided the available rebates and costs towards the purchase of our car. Mr. kelly took the necessary time to review the options on the car with us and made sure that we were satisfied when we left the dealership. My wife and I drove from the eastern shore to this dealership that was willing to negotiate a deal without our having to travel to various dealerships and find out that there fees and other charges put the costs of the vehicle higher than what we expected.
"Herb Gorden #1"
We have purchased 7 trucks from Carl and will be back to buy more this year. Everyone at Herb Gorden goes out of there way for us. Way to guys, keep up the hard work.
"The Internet Sale Manager Is The Best!"
I have leased an Altima 2017 recently from Herb Gordon and Mr. Bruce Kim as the internet sale manager was helping me to do that. It was a great experience for me, his manner was very professional, not pushy at all, very honest and tried to give the most accurate information possible. One of my friends recommended Bruce as a good dealer to me, and now I understand why. I will highly recommend him to others too.
"Herb Gordons Nissan Silver Spring Md."
Jim Porter is a wonderful salesperson/manager at Herb Gordon Nissan in Silver Spring, Md. My family, including my brother, uncle, son and I have bought cars from Mr. Porter. He is very knowledgeable about the automotive industry; financing, customer needs/styles and he is also a friendly and great person. Thank you for your support and great service!!
"Amazing Customer Service"
I had the pleasure of working with Carl D at Herb Gordon recently. I traded in a car I loved as it was time for something new and Carl was great from the start. He was funny and got me a great deal. My husband and I have been telling all of our friends and family about Carl and the dealership as Ive gotten lots of complements on my car. Thanks again Carl!
"Bruce Kim @ Herb Gordon Nissan"
Bruce made my first car buying experience super easy! Excellent customer service, and the utmost professionalism. I always refer friends/family whenever they are in the market for a new car.
"Awesome Experiance"
I was looking for a great reliable car that is good on gas, I didnt want anything fancy as I was in a coupe that was a gas guzzler, i wanted a break and a opportunity to make a change even though my car was depreciating every week. as it was a older model, Carl DeShazior made my day, he took his time, totally understood my situation, went over the numbers with me for clarity to make sure my budget was priority one and to put me in a great situation, he cared about my financial situation more than just selling a car, that was the humanity side of Carl he cares about your well being once you leave the dealership and it was very much appreciated. I recommend Carl to anyone and gave all my friends and some of my co-workers a heads up about the great service and experiance with Carl DeShazior and to visit him when you decide to look for a car. Gordon Nissan Silver Spring MD CARL DESHAZIOR The Best Derick Holliday
"Amazing Buying Experience With Charles D."
This was the third dealership I visited in my quest to research and purchase a new car. Luckily, I was referred to Charles DeShazior (571-243-9289), who previously worked with two of my closest friends. Charles went above and beyond for them and he did the same for me. One thing that made my experience with Charles exceptional and ultimately pushed me in my decision to purchase at this Nissan location was his knowledge, patience and attention to my unique car buying experience. Even though I was open to different models, Charles took the time to discuss the pros and cons of each model with my list of must haves. I appreciated his patience, attentiveness and overall attitude about making this sale happen. We spent over 5 hours talking models, test drove one car, and then talked numbers. Charles worked painstakingly on my deal and in the end, I was able to get a new car, within my budget with my list of must haves. Car buying can be a timely and sometimes frustrating ordeal, however car sales professionals like Charles make all the difference because they take a realistic and personable approach to working with each client. I would recommend this Nissan location to friends and family without a doubt.
"The Best Service Department Anywhere!"
We love this dealership. Knowledgeable people, no pressure, great prices and a fabulous service department. On our most recent visit, Ray Karpal, the service director took great care of us, and I was out an hour ahead of the time promised. We bought a 2014 Altima here and the experience has been so good, that we bought a 2016 Rogue last year, even though wed set out to buy a different brand. I recommend them without any hesitation. The absolute best!
"The Best Service Department Anywhere!"
We love this dealership. Knowledgeable people, no pressure, great prices and a fabulous service department. On our most recent visit, Ray Karpal, the service director took great care of us, and I was out an hour ahead of the time promised. We bought a 2014 Altima here and the experience has been so good, that we bought a 2016 Rogue last year, even though wed set out to buy a different brand. I recommend them without any hesitation. The absolute best!
