"Bad Manager"
Paul DiCarlo was talking about how many cars he sold in his life, but did not answer my questions and was not polite in the car cost discussion. I wished to buy the car and went to another place and did it successfully the same day. The manager there was happy to sell me the car.
"Great Service!"
I am so happy with Automax. As a car savvy woman, Ive been greeted with an amazing amount of crap at car dealerships in the past. Ive walked off of lots because of sexist attitudes Ive gotten. I never felt any issues here, and was greeted with respect and such great customer service. Bob stayed with me every step of the way (he even showed up on his day off once) to get me set up in the Camry I purchased. They took care of every concern I had and got me in my new ride with no troubles. They even encouraged me to bring the car to my mechanic to have a look over the car, and took care of the concerns that came up very quickly. Thats hard to come by! Highly recommended!!
"Fabi Was Great"
Great experience...Fabiana, massote especially was very helpful and made sure I left the lot in a safe and cleaned up new used car. I recommend Automax Marlboro!
"Complete"
I began my search for a new (to me) vehical about a month back. I was searching for a preowned vehical, clean car fax sheet, at a fair price. My search ended when I viseted the dealer in Marlboro, automax. All the vehical inventory had car fax and where reasonably priced. I worked with Christopher Trombley, he was wonderful as I took my time enquiring each and every detail on the vehical. I looked at 7 different sedans. I purchased a Nissan Altima. I was happy with my experience and the customer service.
"Fabiana Massote"
Worked with Fabiana MassoteAutoMax Marlborough. Great prices and great service. She was very knowledgeable and helpful in answering all my questions. An excellent experience!
"Satisfied × 2"
This had been our second time in 4 years purchasing a vehical at through Automax. This time around, we where seeking a large work van to for my husbands company. Due to our past experience , we returned to Automax. We where pleasently surprised when we saw Chris Trombley sales man (from our previous purchase) was there. We where lucky, great survice smooth process, reasonably priced.
"Fantastic Fabiana"
My questions was answered by Fabiana Massote! I went to buy a car on Sunday, was a busy day but she came to help me and than she and Lance gave me perfect solutions for my loan! Thanks for have a perfect team in Marlborough
"Chris T Salesman"
Chris was extremely helpful in my overall experience. He was very knowledgeable and understanding of the cars on the lot and which car could suit my needs. Chris was never pushy and patient throughout the whole process. I would highly recommend going through auto max and Chris in looking for cars in the future.
"Chris Trombley"
After a long search my wife and I found automax preowned in Marlborough. Thanks to Chris Trombley we found the SUV my wife had wanted! Thanks for your help Bud!
"Great Service"
Chris Trumbley provided great service when I went in to look for a used car. He had a great attitude and was very welcoming with a smile on his face. I wasnt planning on buying a car that very day, but he helped change my mind.
"Car Shopping"
Chris Tromblay was very helpful on my first visit to your dealership. He was upbeat, positive, and very knowledgeable of the inventory on the lot. I had a good experience shopping and browsing and would recommend your business to others.
"Awesome Experience Working With Chris T."
I was looking for a Reliable pre-owned vehicle for my daughter who is going off to College in the Fall. I found working with Chris T to be a pleasure and stress free experience. Chris was professional, patient, and very knowledgeable in regards to the vehicles we looked at. Normally, I find shopping for car to be an unpleasant, stressful, and tedious process. Thanks to Chris T, I found my experience working with him to be fun and enlightening. I am recommending Chris to all my friends and associates. Grateful and Pleased to have visited and done business with Auto Max!!
"Excellent Experience"
Worked with Chris Trombley AutoMax Marlborough. Great prices and great service. He was very knowledgeable and helpful in answering all my questions. An excellent experience!
"Great Service"
Great customer service , I felt like I was an Important customer through the whole process. Chris trombley was very polite and answered my questions. I test drove a few cars until I found the one for me. Financing was very fast
"Great"
The cars are excellent and the service perfect. I was three times in the dealer, I tested more than 10 cars. Fabiana Massote was extremely polite, patient and helped me a lot in my final decision! I thank the whole team! Im very pleased with the car.
"Great Cars"
The cars are excellent and the service perfect. I was three times in the dealer, I tested more than 10 cars. Fabiana Massote was extremely polite, patient and helped me a lot in my final decision! I thank the whole team! Im very pleased with the car.
"Rhode Island"
I came from another State because the price was very attractive, but when I start my process I notice was more than price! Fabiana Massote was perfect as Sales Representative! I cant believe how she can be so clear, and she dont speak English very well, but she amazing! Good team! Perfect price! Great cars!
"Great Experience"
Fabiana Massote was my sales person! She did a great job showing me the car I wanted and getting me all set up with my new car. The process was easy and now im very happy with my new car
"Professional Service"
Me and my husband decided to change our Camry for a Truck and when Fabiana show us a Dodge Ram was wonderful! Automax have a good cars, good prices and they did all we request to fix! The Finance manager Carol was Fantastic too! Fabiana and Carol are the best!
"Top 1000"
I don’t have nothing more to say than Excelent Sales Service! Fabiana was very helpful, pleasant and great to work with! She made the buying process very easy! Perfect!!!
"Great Service"
Service was excellent and Fabiana was very nice and polite! I recommended
"Buy A Car With Fabiana"
When I decided buy my Gmc Acadia at Automax Fabiana show us a car and she was very nice to say everything about the car. She answered all my questions are the time and when we had to use the service was very easy! My husband and me love the service from Fabiana and Carol.
"Great Sale Service From Fabiana Massote"
My second experience with a dealer and was very nice, because the sales person was very Competent and honest with all process! Thanks Automax for have a excelente team! Thanks Fabiana Massote!
"Ok Overall"
I went there to buy a used vehicle. They were very good in scheduling the appointment for the test drive. I couldnt finalise the deal because I didnt receive the response of my queries.
"Great Experience"
In the past, buying a car had always been stressful for me. A friend of mine recommended Automaxx in Marlboro and told me to deal with Chris Trombley. She was right, he answered all of my questions and was patient and knowledgeable. The process went smoothly and the experience was better then I had ever expected.
"Great Staff And Great Selection"
I was in the market for a used car that was about 3 years old so. I love Acuras and Infinitys and Automax has a ton of options for that type of car with that age point at a great price. I worked with Chris Trombley and he provided excellent service, and made sure the car was in great shape before I took it home. I highly recommended this place!
"Excellent Service!!!"
Last week, my husband and I bought our son his 2nd car at Automax Marlborough, MA and we worked with Chris Trombley. It was our best car buying experience ever. I highly recommend contacting Chris Trombley at Automax for all of your car buying needs. He was excellent.
"Best Customer Service Ever!!"
I have bought many cars, but AutoMax of Marlboro will keep me coming back for every car. The sales rep, Chris Trombley, listened to what I wanted and found me an amazing car at an amazing price! They financed me and took my trade and the whole process was quick and easy! Thanks so much!
"Impacts Your Credit Score!!!"
The financial women (Carrol?) is nice but does not disclose everything to the customer. I bought a car and had 4 HARD inquiries on my credit report from this dealership. I was very hesitant to sign until I knew I wanted the car because I didnt want my report run too many times. I called and left 2 messages asking her about this with NO response! I called again today and she said she "thought I knew" and that is what they usually do. I have bought 3 other cars from dealerships with my credit only run once each time. She never told me! I highly recommend asking her before signing anything!!!! Or better yet, go somewhere else (youll be great full you did)!
"Overall A Pleasant Experience"
Overall a fresh experience! The sales people really knew their ptoducts, procedures and did what they said they would. Finance really helped working within my budget. We love our new pre owned!
"Used Car Shopping Made Easy"
I had shopped at several dealerships and also at Carmax. Automax of Marlborough had the car I wanted at a great price. I stopped in and Chris made the buying experience really simple. I drove 3 cars, and settled on an Audi A4. Once I figured out the car, the buy process was quick and simple. There was an issue with the front brakes that I noticed on the way home. I texted Chris and the car went in the next morning and was fixed. No hassles. I will shop here again.
"Great Customer Service"
I walked into this dealership without much expectation. I explained to the salesman (Frank) that I if I was going to purchase a vehicle I would like my wife to test drive and a private mechanic to look the vehicle over for me. Frank could not be more accommodating. He even volunteered to deliver the vehicle to the mechanic for me. Upon inspection of the 2012 Nissan Rogue, it was found to have a broken antenna, tires were worn 50-70%, (27k on Rogue) a dent on the roof, and the exhaust shield was loose. I reported this to Frank and Jason (General Manager at Auto Max) and they said they would fix everything on the list and put on 4 new tires if I agreed to purchase. When I picked up the vehicle I was amazed. They fix everything and they made the buying experience actually pleasant. Frank was very accommodating and Jason actually got me a great deal financing the vehicle. I not only recommend stopping in as they have a pretty solid selection of vehicles, but I already know where I will be purchasing my next vehicle (very soon) and future vehicles as well.
"Great Experience"
Easy buying process! Excellent salespeople and customer service!
"Great Service"
Amazing customer service, they worked with the bank to lower our rates and Frank and the manager Bob really bent over to get us the best deal.
"Two Years Later - Still Love The Car And Deal"
In 2010, I bought a 2008 Altima from this dealership. Ive seen other bad reviews online, but my experience was good. Got it for a good price. For sentimental reasons, I would have liked to get more for my trade-in, but they upped their offer by $300 and given the very reasonable price for the Altima, it was fair. I think while we were with the salesman another was trying to get the keys, but he didnt give them up, so maybe it depends on who you get and whether they insist on holding the car... I would be mad too if I drove there and had a car bought out from under me. One weird thing - when we went to test drive my car, the battery was dead and they had to jump it. I was sketched out, but my husband convinced me that a battery is no big deal and it could have been a simple issue like someone leaving the interior light on all night. Been driving the car for 2+ years with no issues - knock on wood! I would recommend the dealer to friends BUT given all of the other poor reviews Ive seen I would say to be careful. I plan to go back there if they have something that looks good when we buy my husband his next car.
"Great Service"
I recently bought an suv from Automax and had exceptional service from both the sales and finance department. We were in a rush to take the car home that same day and they made it happen without any complaints! They were hassle free and friendly. I would highly recommend them to anyone looking for a used car on a budget with great expectations.
"Bad Experience. Ok To Poor Quality Vehicles"
Going to buy a car. Ready to buy and excited. spent a few hours there looking. Test drove the car, Fair trade in offer. While we sat down to finalize the sale, another salesman takes someone out on a test drive the exact car we were buying. Then then he another salesman sells the car out from under us. Who does this? This is customer service. The worst I have ever dealt with in buying a car. The sales staff are paid per car, and not on commission. The more Volume that they sell, the more money they make. So they dont care as long as they make a sale. No haggle pricing was a joke. I overheard the other salesman give them $500 off the vehicle. Offered nothing else to us. Not even to show us something else. Drove an hour to get there. They just did not care. No parking. I will never recommend this dealer and will discourage others from buying here. DONT WASTE YOUR TIME
"Dishonest! Do Not Buy From This Dealer!"
Went in and test drove a car today. Loved the car. We were sitting down with the sales rep. to talk about pricing and financing and other customers came in and test drove AFTER us, came back put a deposit down under our noses. Terrible customer service very shady and sneaky to allow something like this to happen. Sales rep. did not even try to offer another car. Obviously something behind the scenes going on to just let us walk out of their angry. Disgusting!
