"Pat Ortiz"
After a dynastic check of my tire light sensor which was problematic. it was found to be reprogrammable and all errors were corrected. the service rep (Christina) was very specific, thorough and clear explaining the process preformed in correcting the error. We are satisfied with the work preformed on our car as well as the manner it was explained.
"Pat Ortiz"
Took car in for oil change, went to pick car up. Service rep said manager tire pressure sensor light wont come off after tech reprogrammed the sensor. Service rep it will cost about $80.00 to replace sensor. QUESTION; why should I (as a customer) have to pay for this? Tire Sensor Light was working fine prior to my taking the car in for an OIL CHANGE. Please explain,,,,,,,,,,
"Impala 2010 Recall 36110 Service"
made an appointment. returned after 3.5 hours and nothing had been done. They said one more hour. I got the car, not repaired and drove away. Bad scheduling, although they took the first 10 minutes of the 3.5 hours to check my alignment and then try to sell me a front wheel alignment.
"Bought Our Tahoe At Martin Chevrolet"
My salesman, Steve Lavine was extremely knowledgeable on the features of the Tahoe. He was patient with our questions and was genuinely interested in getting us in the right vehicle for our price point. During the down time he was personable and made sure we were checked out in the Tahoe to confidently drive off the lot and use the new technology.
"Great Service Department"
Cindy Kakuta and Richard Cabrera are the reasons I have purchased 3 cars with Martin Chevrolet. They are amazing service assets to the company!
"Service With A Smile"
The grounding prong on the charger for my Chevy Volt broke and it was determined not to be covered under warranty. Jacob Dyehouse worked seamlessly to find another way to replace the charger without charging me a single cent. Wonderful customer service.
"Great Experience"
Steve Fox made our experience very pleasant. My wife was very attached to her 2006 Chevrolet HHR and this process went very smoothly. My wife is very happy with her new 2016 Chevrolet Trax. Thank You
"He Went The Extra Mile"
I just cant believe how skillful of a salesman Brian Lima is. See i went in looking for a 2015 chevy malibu and came out with exactly that. The exact color and trim but the point is that im one of those buyers who search around and homework prices but for some odd reason Lima knew exactly what to do. He asked me a couple of questions and all i remember was signing papers with no money down and payments as low as "low" just like he said. Thank you Lima and Martin Chevrolet for making my car buying experience fast easy and professional.
"First New Car"
We went to several dealers before we went to Martin Chevrolet, we still werent ready to buy but after the process was explained I decided to jump on the deal. Thanks to Bryan for making everything so easy and pain free.
"Got A New Silverado!"
Young kid named Bryan helped me real nice, knew his stuff and helped me find the right silverado. Definitely Will Send Everyone I Know To him.
"Thank You Luis"
Luis was very helpful ,respected my time and took care of us in and out ,Thank you everyone over at the martin family.We will deffinetly come back for our next vehicle
"I Love My Camaro!"
I purchased my first car here a year ago. I was not 100%, I was nervous and confused since Ive never bought a car in my life. I wanted a camaro and Evelyn was amazing she helped me find exactly what I wanted. She was very patient with me, and my parents loved how she handled all of our process. It was really awesome and she is a girl so it made it fun. I love my car and I recommend this place!
"I Love My Camaro!"
I purchased my first car here a year ago. I was not 100%, I was nervous and confused since Ive never bought a car in my life. I wanted a camaro and Evelyn was amazing she helped me find exactly what I wanted. She was very patient with me, and my parents loved how she handled all of our process. It was really awesome and she is a girl so it made it fun. I love my car and I recommend this place!
"Easy Purchase"
I recently purchased a new car and was very happy with the process .the sales woman Evelyn was very helpful and made sure I got what I wanted.my fancy has all bought cars from this dealership & all satisfied with their purchases.
"The One That Goes The Extra Mile"
Was greeted by a young woman named Evelyn. She wasnt pushy and she wasnt irrited about how long I was taking. When I told her I was looking to get a truck she went the extra mile on making sure I was happy and satisfied before I left. Ended up purchasing a 2014 Silverado with the my link feature. She ended up calling me a couple days after to see how everything was never expected that from a car saleswoman I didnt think they did that. In the future I will make sure I go back to her when I feel ready to buy my second car. Car sales people should be more energetic and outgoing like she is. I would recommend her all the time.
"Select A Different Dealer"
This dealer does not answer their phones. You are sent to a recording and if youmdo get through they do not return calls with your questions.
"No Response To Request For Pricing"
no credible response to request for pricing - "come on down and well give you a good deal"
"This Dealership Is Unethical And Dishonest!"
This is the worst business in the South Bay!! Since buying our car in 2009, we have had issue after issue with it and been faced with nothing but rudeness and total incompetence when bringing in it for repairs!! To add insult to injury, they tout themselves as a friendly/family oriented business and my experience with them has been very dishonest and unfair! This morning was the last straw when given an invoice for a new transmission on a 2007 GMC Yukon with only 70,000 miles on it with "NO CHARGE" next to all parts and labor and a total of over $800 as the balance. When asked what the $800 covered, the less than helpful lady behind the counter rolled her eyes and took out a second invoice (the dealers copy) with charges on it and no explanation on why there were 2 versions of our settlement. When we asked the service representative to give us a breakdown of charges, he merely wrote on a scrap of paper and his number wasnt even close to the figures we were shown on the secret "dealer" invoice. We asked him to explain and he said taxes.....hmmmm we calculated with tax at that point and it was still off!! We brought this to his attention and his response......"we use a GMC calculator". I had no idea GMC has their own mathematical equations! We spoke to GMC directly and they offered to cover 80% of the charge and when we asked this dealer about their portion, they merely responded with we did everything we could. We immediately called GMC again directly and they have NO RECORD of our repairs........save yourself time and money and stay away!! They not only lack customer service skills but are downright offensive when spoken to. The manager of operations insulted us on a personal level and the ladies behind the counter and their whispering/eye rolling/and loud gasps for air were just TACKY!!! STAY AWAY!!!
"Best Chevy Dealer In Los Angeles"
I have purchased 4 vehicles at Martin Chevrolet in Torrance over the years. I have never had a bad experience. A few of my experiences even involved the owner, Joe, which was entertaining and made me feel like a truly valued customer. I put 4 stars for facilities because they are under construction right now, but Im sure when thats completed I will come back to rate that as 5 stars too. If you want to be treated like family by a local, family owned L.A. dealer, go to Martin Chevrolet in Torrance.
"Buying A Used Car Is Always Scary..."
Buying a used car is always a scary process, but the folks at Martin Chevrolet are really nice (at least the ones I dealt with). Especially Liz, she seems like a genuinely nice person! But arent most/all salespeople nice? It always seems like a gamble with used cars (unless youre a major expert, obviously), but what I like about Martin Chevrolet is that they treat you nice and dont condescend or try to push too hard. Theyve been in business for a really long time (I think 20+ years I dont remember the exact number) and thats reassuring.
"Martin Chevy"
My wife and I have bought 3 Chevys from this dealer over the years. We have been pleased with the buying process. Theres no haggling. Also, the service department has been great. I recommend this dealer.
