The Car Factory in Sherman Oaks, CA

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"Good Customer Service"


User

from Downey, CA

Recommended? Yes

Purchased? Yes


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Good customer service. Mr. Horowitz and Mr. Psi novice were courteous and helpful.

"The Store To Go To"


User

from Mesa, AZ

Recommended? Yes

Purchased? Yes


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Alex and the people at The Car Factory made buying a used Porsche seamless. Came in from out of state, and the only delay was some additional maintenance on the Cayenne after the deal had been agreed upon. George made the finance paperwork happen fast, and the whole process took less than 30 minutes from test drive to final signature. VERY pleased with the purchase. My first stop from my next purchase.

"1984 Porsche Automatic Maroon In Color"


Cindie Koudsi

from OrangeCounty,Ca

Recommended? No

Purchased? No

05-21-2014


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I made arrangements with Jason to come and see the car. After two hours of grueling, hot traffic-congested, accident infested freeways, the car wouldnt start, Jason made excuses about the battery. Another fellow came out and said he would charge the battery. The air-conditioning wouldnt start or work. The horn went off in a ghostly manner and the top part of the horn mount fell off. I paid my son to drive me to the dealership and he did. Wow, what a letdown. He told me, "No more!" Not to mention the gas we used. Also, the car was not as described. The upholstery was shot and so was everything else. I used to own a 944 Turbo, silver and it was beautiful. This piece of junk should be in the junk yard. Salesmen should prepare the car for showing ahead of time. Thats common sense. sf

Response from The Car Factory:

Im so sorry to hear that you had a negative experience with our dealership. We strive for customer satisfaction and our motto is Honesty and Integrity, something that we and all our sales staff try to live by. We tried to describe the vehicle as accurately as possible including 30 photos detailing the damage on the vehicle. Again, I am so sorry that the vehicle did not satisfy your expectations. We wish you the best in your vehicle search. If there is anything more that we can do to help, please feel free to give me a call and I will do what I can to help you with your search. Thank you for your review. Best Regards, Cindie

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