"What A Shame!!!!"
i have 2012 Land rover LR4 with Certified Pre Owned Warranty which was purchased from this dealer about a year ago. Recently passenger cabin filled out with lots of water due to heavy rain. I have taken my car to this dealership , and it was diagnosed as dispose pipe coming from sunroof to the bottom of the car was misplaced. I was told that this was not covered under warranty and was asked to pay $1000 so they can put the pipe back. I refused the charge and fix and i was charged $250 for diagnose. For those who get excited about cpo warranty, it basically covers nothing. If you have a Landrover, you need to live the fact that this luxury suv gets lot of water inside :) Any pipe may come out on this car and you may be faced $1000 for the fix (put the pipe back) There are thousand of complains about the same issue and no one including this dealer and Land Rover USA do care about the fix. This car may work in California, not in New York. What a shame!!!! Thank you Baris Alyanak
"Sad Experience - All Three Times"
I went to this dealer considering both the fleet and the historical reviews. Not sure if I was the chosen one to get such a treatment but it was sad. I drove there three times in a week, after call confirmation, spending a good $30-$40 on tolls each time. I had the same experience on all the three visits. The front desk lady didnt know who to direct me to and made me wait for 30 minutes when there was just 30 minutes left for that day. The second time I went I was told the car I was considering for a purchase has been sold but then there was no further discussion on possible options to consider. No customer retention. Third time I went to see two cars, the rep made us wait for an hour with no concern. I just stood there patiently. I got to see one car and when asked for the second I got an immediate an answer that its sold. I was not given any options again. I wrote back the next day asking the black car and I was told it should be available and will confirm. Now am not looking for a confirmation. I decided on a different make and it took me one visit and one hour to finalize on a car and wohoo I own a luxury car now.
"Best Experience!"
Amazing and Flawless. Thanks for making it Easy! :)
"Principal/owner"
Very professional & detailed. Sales representatives were very knowledgeable and helpful in specifying and walking through options.
"Very Pleasant Buying Experience "
02-22-2017
Steven was very helpful and honest with us. There was no pressure and our purchase was a very pleasant experience. The car was well detailed and was exactly the vehicle we were looking for.
"New Range Great Deal"
Pete Williamson (salesman) gave me a call back in January as I had asked him to. I told him I would be in the market for a new car. He was able to get me out of my old Range Rover and into a brand new one with no money down and a lower monthly payment than my existing payment. The whole process was smooth. I did everything over the phone (credit app, insurance, etc). I came to pick up the vehicle the next day. Signed the paperwork and had my keys in less than 1 hour!!
"Larchmont Mamaroneck Landrover"
This is our 5th LandRover and each time the service and attention to detail is amazing. Special shoutout to Steve Goldsmith who always makes us feel like family.
"Lease Review"
Best lease experience I have had in 20 years. Steve is a true professional!!!
"Stanley Holstein"
well done, responded to my points, near my office,
"Service At Landrover, Larchemont"
I have a very good experience of the Landrover Larchemont service department after servicing 3 cars the last 8-9 years: very accurate, friendly and professional. I would not recommend the sales department though.
"Service"
Fast service, nice waiting area, friendly personal
"Great Service"
Edgar was very welcoming and honest about what was needed for my vehicle.
"Customer"
As always, they did a great job in servicing my vehicle!!
"Happy With My Vehicle"
Very helpful. Very professional. Was able to take care of everything in one visit
"Great Dealership!"
This is an outstanding dealership! The sale and service departments are staffed with knowledgeable, competent and honest professionals. Edgar in the service department was fantastic. A true service professional who can manage and resolve a difficult service issue quickly and efficiently. It was a true pleasure to be a customer of Land Rover Larchmont.
"Service Dept Review"
11-07-2016
Very enjoyable experience. Edgar was my service advisor. Very professional in his duties. very informative as to the progress of the service on my Range Rover. Full service completed ahead of schedule
"Owner"
Edgar provided a full and excellent service to me from the moment I walked into the shop till I picked up my vehicle when the repair was done.
"A Great Land Rover Location In Ny"
Johann Berry is one of the most friendly and customer-oriented agents of Land Rover that I have ever met while owning this car. He checked in with me about every 1/2 hour to update me on the progress of my car, which was awesome. However, there only thing was that it took them over three hours to complete a standard 20,000 mile service. Otherwise, customer service was great!
"Good Service"
Excellent place where you can get an excellent service and help
"Customer"
10-22-2016
Excellent customer service and follow-up. This is an outstanding service department. They are prompt, courteous and very well trained. I have been using this service department for ten years and have never been disappointed.
"A+ Experience"
I went to get my car serviced at Range Rover, Larchmont and Edgar was a huge help- so friendly and accommodating.
"Service"
10-20-2016
Johann gives each customer personal attention, he is always there to help, even call day after the service to make sure everything is ok, He is a great asset at the Land Rover Larchmont .
"Jaguar"
All good. Had car serviced and they did a good job. Friendly, efficient, etc.
"Land Rover Repair"
Excellent repair service and customer service was great
"Great Personal Service"
Johann walked me through what needed to be done and warranty coverage. He kept me informed of repair and helped me with loner car... He even called me immediately when I had left my bag at the dealership and walked it out to me in the parking lot. He was awesome!
"Car Dealer"
10-03-2016
Edgar,Johann, Lenny and Hugh the vehicle technician are the best thanks guys for your wonder professional effort and help to customers
"Larchmont Range Rover Review"
09-28-2016
Johann is an excellent service representative. He is friendly, courteous, and very knowledgable. The repairs and maintenance of my new rover was quick and effective. I have been using this dealership for over 10 years and highly recommend.
"Nasscar"
09-27-2016
Johann Berry makes the entire servicing process so easy and pleasant. He is so wonderful that I asked if he could be my sales person when I chose my next Range Rover!
"Extremely Customer Focused"
I leased a Jaguar a year ago from this dealer, and having 30 years of car buying/leasing experience, I was thrilled with the expediency and no-nonsense professional approach I experienced. I experienced the same professionalism when I brought the car in for its annual service. As such, when a dear friend mentioned that he was interested in a Land Rover, I highly recommended and accompanied him to the dealer. We called to set up a meeting and they didnt have the model he wanted to see on the floor. Within an hour, they had one delivered for us to test drive. Unfortunately the Sport model he wanted with a third row seat simply was not large enough for his kids and he passed. But, I will be back for my next Jaguar as they again proved to be customer focused and extremely professional. Thank you Land Rover / Jaguar of Larchmont.
"Kay2422"
09-23-2016
I have been going to LR of Larchmont for about 4 years now for service/maintainenace - I chose to go out of my way over other dealerships due to poor experiences there. Every second with LR Larchmont has been AMAZING. They treat me so well! I would HIGHLY recommend this dealer to anyone looking!
"Jaguar Land Rover New Rochelle Is Better Dealer"
I didnt purchase the car from New Rochelle , but they are peoples very nice to me . I do my car service there . I met the service advisor Edgar peter .his better service advisor I met . he follow up with me always times and get the my car service done very quick . I need thank you all service teams . Jaguar land rover Larchmont / new Rochelle is better dealer . I will be back . whatever I need purchase my new car or bring my friend there.
"Land Rover"
My experience in dealing with Land Rover of Larchmont for the past three years has been nothing but top notch. Their service department is organized, on time, helpful, and pleasant. They have always accommodated me when making appointments. I have never had a bad experience there.
"Client"
09-19-2016
Outstanding staff and service on all levels. I have been a client for over 10 years and they never slip and always deliver a high quality "product" in terms of service and courtesy and professionalism. Highest recommendation possible.
"Best Buying Experience Yet!"
Sales staff were extremely welcoming and attentive. As a woman car shopping, I felt the most comfortable with the entire 3 day experience. I was not intimidated or rushed in any way at all. My salesman George listened to and understood what my needs were as well as considering my budget. There were no surprises or haggling of any sort. In all of my years of leasing/buying vehicles this has been my best experience YET! I also cannot forget to mention the financing experience. Jon Kaplan was very thorough and took a great amount of his time to answer any question I had in a very detailed and clear manner. I would highly recommend this dealership and most importantly, you must ask for George Petkanas!!!
"Range Rover Of Larchmont"
Johann Berry is always very helpful and courteous in the Range Rover Service department. Hes very informative and always willing to take the time to address any issues or problems you may be having with your vehicle. The phone reception process could use improvement, but Johann is great.
"Harveys Purchase"
Excellent experience my sales rep worked extremely hard to get me what I wanted
"Edgar Service Advisor"
EDGAR was my. Service advisor he was outstanding he kept informed thru out the day! Great job!
"Excellent Service"
Brought Car in for service at 7:30. Loaner was ready, service was completed within hours, my car was clean and ready for pick up upon phone call from representative. Im very happy! Thank you.
"Good Service Very. Friendly And Polite Staff, "
Salesman was very patient and answer all my questions and showed me all the features on the car Took me out on a road test , gave me a very good price on my trade-in which was only two years old .
"Great Service And Fast"
The service was fast and excellent and the service writer is very friendly and knowledgeable All in all a great experience
"Always A Great Experieince!"
Johann Berry is the best...........................................................
"Great Services And Price"
Was great to deal with Steve Goldsmith!... A really class act gentleman, we got 5 RR from him and always a pleasure to deal with!
"Excellent Customer Service"
went in for service. Was ferried to and from my house, service was prompt and timely. They even found an issue with my sunglasses holder and replaced it free of charge without me mentioning it to them. Very accommodating for my schedule.
"Great Customer Service "
Took car for service (Ac), no problems, great customer service!
"Great Sales And Service "
Manager Kevin gave me a great price and has been there for me always. Hes caring and interested in making sure Im happy. I have recommended many cars each year to friends and family
"Nice Cars In Stock With Lots Of Choices "
Needs better parking lot as its difficult to park when viewing cars
"Great Dealership, Service"
A great dealership to buy from and service your vehicle. Steve in sales and Johann in service are tops.
"Amazing!!!!"
Place very nice and everyone is very courteous... They resolve my concern at no time i would recommend this dealership to all my friends and family
"Great Service "
Was great good people knowledge and experience Fast service
"Range Rover Of Larchmont"
Nice vehicles. Nice sales people. When you go for repairs you can be taken advantage of. Cars are nice. They need to cater a bit more to their customers like Mercedes and Lexus does.
