"Terrible Service"
09-14-2017
My wife I and went here a couple of weeks ago and a pretty sub par experience. After emailing with a manger of some sort to schedule an appointment the following day to look at a car, when we showed up at that time there was no one to help us for at least 30minutes. But still being in love with the when it came to price I offer to pay for the car outright on the spot without financing if they payed the state tax and was quickly told no. Pretty sure they just didnt want our business but in retrospect Im glad they didnt get it either.
"Love My New Q5!"
06-16-2017
I purchased a Q5 from Audi Peabody and had a pleasant experience! Not only did they find the right vehicle for me but they helped me get my payment to fit into my budget! Mark and Ben were great but my salesperson Jon really rose to the occasion. I bought a used car and you would never know. The car looked amazing when I took delivery. All the details were met by Jon and I really appreciated his professionalism and class. Great dealership, great experience!
"Buy It Or Go Attitude "
06-16-2017
This dealership has a beautiful and impressive showroom, my fiance called and made a appointment and was very pleased with the phone customer service. I came here for a Golf-R, drove 2 hours, was ready to purchase the car before I even left my house. Went for a test drive and car was great, but salesman didnt know anything about the vehicle, there was more than a hand full of spots that paint chipped off the car. Didnt even get to negotiate the price and the salesman said, "the price is what it is" with a condescending buy it or go attitude, so I got up and left. I drove there with the intention to buy a car for my fiance, my mother and myself,
"Excellent Experience- All In"
Zach was superior and Mike Sheehan was exceptional!
"Excellent Experience"
Excellent service and great attitude! Zach was a pleasure to deal with!
"New Audi"
People at the dealership were very nice, patient and helpful. Despite insurance disorganization, these guys went the extra mile even when I became frustrated. Definitely will be back when new lease is up.
"Peabody Ma, Zach Powers"
Zach was very helpful and knowledgeable. I appreciated working with him and will be back in the future.
"First Time Audi Buyers"
05-30-2017
Jon Cohen was very professional. The car sold by itself. Nice to do business here with Jon.
"Purchase Of Pre-owned"
Great experience, Alan and Ted professional. No pressure- Fair deal on my trade in!
"Great Rep"
Easy, straightforward buying process. Jon was very helpful and non-pushy. Great experience!
"New Car Shopping"
Best service- Alan is a class act. This is our 2nd Audi and I hope to be back to buy a third with Alan. Happy with dealership. Very efficient.
"New Q7"
05-01-2017
Great experience. Would recommend anyone looking to purchase an Audi.
"New Audi- Great Experience"
05-01-2017
I had an excellent car buying experience at Audi Peabody. They have a large inventory of new and used cars. I found a car matching our needs on their website. I stopped in on a busy Sunday and found the staff to be very friendly. Justin Despres was my salesperson- very knowledgeable and no pressure. After a test drive and negotiation, we had a deal. Five days later and I am driving a new Audi. I highly recommend this dealer! Ask for Justin!
"Great People"
04-28-2017
Great Cars, Great people. Actually had fun purchasing car. Very polite and knowledgeable. Zack Powers and Brendan Conner were fantastic!
"New Allroad"
04-28-2017
Don was great!!!!! Fun place to buy Audis!!!!
"Excellent Dealership"
04-28-2017
Justin was excellent to work with, very patient and not at all pushy. Ease of negotiation, financing and pick up of vehicle was superb! Highly recommend Audi of Peabody to everyone!
"Awesome Crew"
04-24-2017
Great customer service from whole team: Jon, Brendan and Elison went beyond normal work hours to get me exactly hat I wanted. Thank you guys!
"Best Service Ever"
Jon was a wonderful salesman! I will always tell my friends to go to him for the best service ever!
"My First Audi"
This is my first Audi and Audi of Peabody made it special. My salesperson Alan was more than gracious and very helpful. I will buy my next Audi from here. Overall, a great experience.
"Cpo Q7 2017"
04-15-2017
Good experience. Second Audi from Audi Peabody. They were nice and accommodating.
"Excellent Service"
04-12-2017
Jon Cohen was fantastic, true asset to the company. Brendan Connor was wonderful. Ill always tell my friends to see these guys!
"Customer Service Sucked"
Salesman was kind and helpful. But the buying process and signing for the car was terrible. They are unorganized. Signed for the car 2 weeks ago, still fixing errors on the paperwork.
"Great Customer Service, Super Helpful"
The salesmen of Audi Peabody were very helpful and worked very hard to get me a great deal. They have great customer service and are very helpful. Additionally, their facility is well maintained and overall, beautiful.
"Never Again From Peabody Audi"
02-04-2017
The process to buy the car was ....... The GM, Mark was rude to my wife when we were speaking to price we wanted to pay from the vehicle. The sales person, Alan was fine, as he wanted to get the deal done. The attention to detail was awful and horrific. The car was not ready when promised, items that were to be corrected was not done and they misrepresented the CPO process ( confirmed via AUDI NA). They were also very willing to be confrontational. I am sorry to say, I have heard others having a worse experience than me.
"Audi Services"
08-31-2016
Went in for my Audi Q3 for 55k services and it needed a chip for my latch to have the system operating properly. 3 days for services! Then I called 5 times in 6 minutes and all I get is voicemail after 4 pm ET. What is going on??? No issue before then but now really bad services!
"Bad Experience"
08-13-2016
I tried a Certified Audi at this place, and although they were quite efficient, as soon as we started to discuss possible trade in, the manager started to loose his temper to a point we decided to leave the place. I will never try to have any business there.
"Great Sales Person And Service"
07-10-2015
Ira Audi is the best dealership I ever had been. Sale person was so kind and helpful and provided all information I needed. Great dealership experience.
"Great Experience!!"
10-28-2014
Ira Audi continues to take care of us! Driving off with my new A4 today. Alan is wonderful to work with!
"New A6"
10-20-2014
George Maria continues to exceed customer service expectations.
"New Car Experience"
10-18-2014
Ira Audi and Alan Shauffer provide exceptional service and customer care. We have leased five cars through Ira Audi and Alan and have enjoyed every transaction with them.
"New Car Buyer"
10-07-2014
Alan is clearly an experienced and knowledgeable salesperson. He is very down to earth and easy to talk to. He definitely listens and takes your best interest seriously. I really like Alan as a person and salesperson! Highly recommend!
"New Car Sale"
10-07-2014
Alan was very knowledgeable about the car, he answered all my questions accurately. Alan didnt try to oversell me on the car and being a woman thats very important. He was patient with me. I will definitely recommend his services to all my friends who might be interested in buying an Audi vehicle.
"Used Car Buying Experience"
10-07-2014
I sought out this dealer because they had the car I wanted. My used car buying experience at this dealer was more negative than positive, although this had to do mainly with the people I dealt with there, not the car. On the plus side, they did let me take the car overnight to evaluate it, addressed of most of the issues I asked to be taken care of, had the car ready on time for pickup, and I love the car and think that I got a great price on a great car. On the minus side, the negotiation and delivery experiences were both uncomfortable for me. Negotiation: Ira Audi refused to match a trade that two other dealerships (1 Audi and 1 BMW) had offered. The reason given was an alleged recent price drop on the car, which I could not have known about and had no way of corroborating. Ultimately I accepted less because I wanted this particular car, and because the net difference between selling price and trade value was OK with me, but I was left feeling extremely uncomfortable by the negotiation process. Threat from another buyer: After I stated that I would buy the car if they would match the trade offer of two other dealers (but before I agreed to concede on this issue), there was a threat from another potential buyer. I asked for protection while we talk. The response was antagonistic: “We can sell the car to anyone we want; you havent put a deposit on it yet." Of course I hadnt put a deposit on it yet; we were actively negotiating on it, and we were only $500 apart. They even went so far as to say that they would prefer to sell the car to the other buyer because they would probably be less likely to complain about a vibration problem I had mentioned, expressing concern about what that might cost them to fix. No customer should ever be exposed to such internal issues. In any case I conceded on the trade value issue and agreed to buy the car. During the Business Managers add-on-sales presentation: a $2399 2-year CPO warranty extension was offered that had to be purchased on the spot. "Once you drive off the lot, you cant buy it." I declined it, but later, when I realized that the remaining CPO was less than I had realized, I wanted to reconsider it. I called and left a message asking for the Business Manager Joe to call me; so far he hasnt returned my call. Some agreed-on touch-ups were done with the wrong color paint. Coup de grace: The day I came to pick up the car, I was asked to fill out a cars.com survey form, which was placed in front of me. They started filling out the form themselves; on all the 1-5 ratings, they circled 5’s. I said “STOP. Give me the form.†Since then I have been asked several times to return the survey to them. How can a reader possibly be assured that survey results are accurate and unbiased if the survey is routed through the hands of the dealership, and posted by them? On the day I submitted this survey (directly onto cars.com) Ira had 48 reviews, all 5 stars.
"Leasing Experience"
10-07-2014
Rob was great - He made my leasing experience very easy. I will definatly be back and refer my friends directly to him.
""comfortable Auto Buying Process""
08-30-2014
Comoftable process, test drive. Joe Schultz was very helpful, answering questions and follow up through out the sale. I purchased a certified pre owned vehicle and went with the Audi A4 2011, this will be my third Audi purchase. I would recommend this dealer to a friend. Thank you
"Used Car Buy"
08-30-2014
Alan Shauffer did a wonderful job delivering my sons certified pre-owned A6. He made it a great day for my twenty year son who still has a smile on his face. Alan delivered a very clean car and went over each feature. His follow up the next day was unexpected but most appreciated. Kiddos to Alan!!!!
"Great Experience"
08-28-2014
Great Experience Cannot say enough good things about my recent audi purchase. Great pricing on the new car, great pricing on the trade, an easy no pressure business office experience, and great customer service throughout the transaction. Definitely will be going back when I am in the market for another Audi.
"Awesome"
08-28-2014
Russell Joe & John A are very perfesional and made all the process easy and fast. Great Job. I will recomend them to friends and family.
"Leasing A3"
08-28-2014
I didnt expect to walk out of here knowing that I wanted to lease an A3. I thought I was "just Looking" Joe Schultz was excellent going over all the vehicles and we ultimatly decided the A3 was the right car. He was patient and not pushy. I ended up requesting the vehicle ealier than I initaly thought. Russell Joe and Joe Schultz were excellent, Going above and beyond to help me get the vehicle very quickly. Kudos to the both for making that happen. Couldt have had a better car-buying experience!
"Taxi Mom"
08-28-2014
We had a very positive experience from start to finish. Louis was very helpful in locating the exact car that we were interested in. This is our second time purchasing a vehicle from Ira and Im sure we will be back in the future.
"New Car Purchase"
08-26-2014
Alan Shauffer is an excellent person to work with. Very easy to talk with and made the buying experience very enjoyable. RJ the business manager was also very helpful in getting me the best finance rate. All in all one of the best buying experiences Ive had.
"Great Experince!!!"
08-26-2014
Itss exciting to buy a new car but Ive always had apprehension when going to a car dealership with all of the wheeling and dealing. Not the case today. John Azevedo was great to work with no pressures, I felt I got a great deal and i am very happy. Russell was very easy + pleasant to work with---without any pressures. Linda :-)
"New Car Experience"
08-16-2014
I have always been pleased with the way I have been treated at Ira Audi. We have purchased many cars over the years and always get a good , pure, excellent service and great financing. Thanks Alan S. and Russell J.
"Excellent Sales Rep"
08-16-2014
Louis took the stress out from the car buying process. He is an excellent sales rep who understand the needs of customer & treats them with utmost respect. The personal connection established during this process will make any customer return for future business. A true 5 star dealership !!
"New Car"
08-12-2014
Great customer service. Excellent at communicating any updates. Highly recommend.
"Rob Negron #1 Salesman, Rated "10""
08-14-2014
Rob has gone above and beyond any car salesman that I have ever dealt with. He made this experience for me a total delight and I couldnt have done it without him. Purchasing this car sight unseen I was amazed how excellent this transaction went. He is without a doubt a great asset to your establishment. I look forward to my on going relationship with Ira Audi especially due to this extrodinary young man.
"2004 Mercedes 500sl"
08-12-2014
Sale reprehensive was excellent in his representation. This car was not on the lot where I arrived. He took the time to drive me to the service department obtained the keys and took me for a ride in the lot. John was fantastic in his whole approach to sell me a used car.
""easy Going""
08-12-2014
"very easy going buying experience", me and my wife purchased a 2015 Audi Q5 from Joe Schultz and we enjoyed our car buying experience very much. I currently drive a 2012 BMW X3 and after driving the 2015 Q5 for my wife I am starting to enjoy the Q5 better, than my BMW many thanks to Ira Audi.
"Great Salesperson"
08-04-2014
Very Pleasant and patient good sales person I would refer John to my friends.
"Ira Audi"
08-04-2014
The Ira Audi Dealership had a great selection, John was very Informative and everyone was very accommodating.
