"Bait And Switch"
t took a week to negotiate a deal for a Sierra 2500HD. The sales person and his manager gave us a price, confirmed the details of the offer. We were pre qualified, negotiated the terms, and when we arrived at the dealership to pick up the car, we were told we had the price that we wanted but the cover we requested and confirmed that was part of the deal would be an extra 1700. On top of it, Emmett would only say opps sorry. He told us if he had been involved sooner, he would not have committed to the deal? The whole experience was a bait and switch. The sales person (while very nice), & the sales manager had no experience in negotiating a deal and therefore messed up- and instead of recognizing this mistake, and making amends with their miscommunication - we decided to walk away. This whole experience with this dealership should be a HUGE watch out for all consumers. They also told us because we were from Orange County they would not make any money on the service since we would not bring our vehicle over an hour away. If you are in the market for a car, I would stay clear of doing any business with them.
"Poor Customer Service"
I want to do dealer and I had to go look for salesman. There was an older man being very rude and very terrible customer service.
"Not Willing To Negotiate"
Spent three hours going back and forth with finance manager on a chevy volt purchase, and since i had over miles they on my previous lease they tried to financial engineer three cost into the sale without giving much of a discount. Salesman Gerald was very cordial and forthcoming.
"Mark Christopher Chevrolet Is Awesome!"
Mark Christopher Auto Center has great prices and integrity! I have been to many dealers over the years some did not have the car advertised or changed prices upon arrival. I like buying advertised prices or deals negotiated on the internet. Best experience, quick, good deal on 2017 Chevy Volt Lease. Joe Gonzalez was great (internet manager). Honest, helpful and concerned staff. Very clean and great break room areas.
"Buying A New Car"
Weve bought two vehicles from Mark Christopher Chevrolet, Buick, GMC The experience has been very easy and a pleasure dealing with the sales people and the whole group of employees are great. My special thanks to Sales Consultant Jonathon Click, he is a very knowledgeable salesman, friendly and a pleasure doing business with him. Thank You Myron Moreno
"Excellent Service From Sales To Finance!!!!"
Horacio and Vince worked with us really well upto the last minute to make the best deal ever! I truly appreciate the effort! After looking at other websites to see what we purchased and the deal we had, we were truly absolutely happy! It was unbelievable that we got that deal! And Vince even worked extensively to get the best financing for me, even the terms!
"Great Service"
This is my second vehicle we get from you guys We love your customer service and your associate Mo Azmat is awesome
"Great Custo Er Service"
I cant express enough how great everyone at mark christopher treats you. You are not a customer there you are more like family. I worked with both paul and joe G. And they both went above and beyond to help us get the deal that fit us best not only on one car but on two. I will never buy a car from anyone but mark christopher. Thank you for all you ha e done for us.
"Great Service!!!!"
My wife and I could not be happier with the prompt attention, respect, and professional help form Mr. Edgar Ocampo. The lease transaction was negotiated smoothly, without hidden charges, and it was a relatively quick transaction from that of other dealerships. We would recommend the Mark Christopher Auto Center dealership to family members and friends any day of the week.
"Great Service"
01-06-2016
It was a fantastic experience. Our salesman Alex Sarabia was great. He was very personable and listen to our needs. I would recommend my friends and family because of Alex.
"Great Service!!"
01-06-2016
THIS WAS THE BEST CAR BUYING EXPERIENCE WE HAVE EVER HAD! COLEEN DID AN EXCELLENT JOB AND MADE US FEEL AT EASE. WE COULD TELL INSTANTLY SHE WAS A "REAL" PERSON, AND NOT THE USUAL SALES PERSON WITH THE FAKE SMILE AND SALES GAMES. WE NEVER FELT PRESSURED AND THOUGHT WE GOT A GOOD DEAL.(OK, I GUESS I COULD HAVE GOTTEN MORE FOR MY TRADE-IN IF I HAD SOLD IT MYSELF) EVERYONE ONE THAT WE DEALT WITH WAS FRIENDLY WENT OUT OF THEIR WAY TO HELP US. THANK YOU FOR A GREAT EXPERIENCE. I HAVE ALREADY BEGUN TO TELL MY FRIENDS ABOUT YOU AND WILL CONTINUE. (BESIDES, THE TRUCK SELLS ITSELF. EVERYONE LOVES IT) RON
"Always Great Service"
I really appreciate the friendly, helpful, and knowledgeable staff of the service department. I get wonderful service each time I visit. I am also very impressed with how comfortable and clean the new waiting area is. The long drive from my house to Mark Christopher is worth it because I know I will get excellent service for my truck. Thank you!
"Amazing Service Clean Facilities Ready To Help"
12-30-2015
I was treated with great respect and in a timely manner. things went smooth and easy and They were willing to work with me in any way possible to get me in the vehicle I desired. Thank you all
"Excellent Service, Professional And Friendly"
Everyone was very polite and professional. Joe Gonzalez was my salesman he was the best and so helpful! I will definitely be coming back when its time for another car.
"Great Service Awesome Team "
It was a great experience overall Im glad I purchased my vehicle through Mark Christopher and I love my new truck
"Always Beyoun What You Expect!"
The people at the dealership were very professional and helpful, In every visit the staff has gone beyond the call of duty and we appreciate them,
"Great Service"
Very friendly, they made me feel like I was visting someones house they gave us a tour of their services, they offered coffe and water, not once did I feel like was being forced into a sale. They gave me time to think and make the best decision for me
"Excellent Customer Service And Technical Support "
Your sales team was not pushy and sold us the car we needed. Very knowledgable about the features of the car and infotainment . Jose and Rigo are phenomenal employees. Very trustworthy and understanding towards the purpose of our needs in choosing a vehicle !
"Great Team, Clean Facilities And Freindly Staff! "
Nevin Cordero Internet Sales Director and Greg Hess make the Mark Christopher experience like no other dealer ship I have ever worked with! Gregorio Health has put together a GREAT Team and I will highly recommend Mark Christopher to all my closest friends and Family!
"The Process Was Seamless"
Dick was wonderful. The process was done quick and I hate sitting at the dealer for hours. We did most of the paperwork online. I was in and out in less than an hour. Well done.....
"Survey"
Great service knowledgable service consultant very courteous and polite. Work was done on time as I was told also completed recall work.
"Great Service, Friendly And Professional Staff. "
Tony Cacciola was able to help me from the start to finish. he answered all the questions we had and was very knowledgeable about the car and other concerns I had towards purchasing the vehicle. I would not be happier leaving the car i wanted.
"Great Service "
Joe Internet sales took care of all a needs. Made it a pleasant experience to buy a car; that says a lot.
"Great Service"
Th service was excellent. When they werent able to complete the job within a short period of time I was offered a rental car.
"Awesome Service And Very Knowledgeable "
Everyone from NOBU to all people I spoke to where not only helpful but very knowledgeable, thank you all, Bob Hinojosa
"Stellar Service Everytime!"
Great Service Writer. His name is Dave Miller. Knowledgeable & friendly. All questions get answered, and you know your auto is in good hands. Car comes back on time, and if problems are detected he calls with an update.
"Phenomenal Team Service!!!"
It was the easiest car buying experience Ive ever encountered! From finding my exact car, with all the options I wanted to getting me in and out of financing...Mark Christopher Auto Centers team made sure I got EXACTLY what I was looking for!
"Great Customer Handling. Huge Inventory"
Customer handling was great. I am happy overall. But honoring what was promised by a peer salesman would have been even better
"Always Great Service"
Service is always A+ We always consult with George Fox and he is my go to guy. He is professional and maintains excellent communication. Also, we made our last purchase from them and we will be making our next purchase from them as well.
"Great Service"
always a pleasure to be and great service from Nobu. he is the reason why we got our 4th caddie :)
"Great Service"
new facility a great improvement Dealing with Matt Olsen is a pleasure. After having an oil change(only) take 3 hours, swore I`d never go back, but family bought 4 new cars last year there so I`m back at least for present time.
"Love This Place"
Love going in for anything needed for my truck I call ahead pick a time and everything goes pretty smooth. Matt Olsen always calls me back in a timely fashion and keeps me in the loop
"Great People"
my only thing i could comment on is that you need to have loaner cars available or need more shuttles
"Happy Gmc Seirra Customer"
12-15-2015
My salesperson was Gerald Waters. I found him to be very professional and accommodating in my purchase of truck. I personally do not like it when a sales person starts to pressure you into making a deal. Gerald was exactly the kind of sales person I like dealing with. He is an asset to your sales team and I would highly recommend him to others. I also had an excellent experience dealing with your finance person. He also was very friendly and professional.
"Caring And Honest "
12-15-2015
I SPEND MY MONEY WISELY AND RESEARCH MY CHOICES AND IM SO GLAD THAT I HAVE PURCHASED FROM BOTH SAMS AT MARK CHRISTOPHER.
"Great Dealership "
We would like to thank Mark Christopher for their excellent service, we would like to thank our salesman Mr Jonathan Click for always helping us and we would to also thank Angelica in Finance for doing a great job. We have been buying GM and Chevrolet and now Buick vehicles for the past 35 years and we will continue to set our goals for future purchases , Thank you Advinadab Velasco and Alicia A Velasco
"Great Service, "
I received excellent service as usual. The only thing I noticed different this time is that there was an absence of happiness I usually notice in all employees. Usually there is a pleasant camaraderie among the customers in the waiting room but this was absent as well.
"Great Deal With No Hassle"
Friendly staff. Willing to answer all questions. Exhibited patience throughout the process. Worked out a great deal which my wife and I couldnt be happier with. Would definitely recommend this dealership to others.
"Great Service, Friendly And Very Knowledgeable"
12-09-2015
Gerald was wonderful to us. He explained everything to us about the car, OnStar, radio, and even how to download music on a flashdrive so we can listen to our own music. We would definitely send our friends or relatives to go see him.
"The Best Service We Ever Had !!!"
12-09-2015
This was the best experience me and my wife have ever had at any dealership! thanks to our salesman Emit and Javi to the finance part with Sam this dealership will always have us as customers thank you all for your service !!
"Service"
12-09-2015
This rating is only because of George Fox in service. However, that being said, trying to get your car out of service is a joke. That would make your rating POOR to be generous.
"If You Want To Get Out Fast Get There Early! "
12-03-2015
I came early so I could get out as soon as possible. I needed an oil change and part replacement. I was on my way in two hours! I was treated very Warmley and the Coffee was Good! See you Again!
"Great Service"
It was great from the beginning to the end customer service was great, the sitting area was clean and well stocked
"Great Service As Usual"
Came in for just a oil change, Dave handled the reservation well, answered all my questions and reminded me I would be do for the 30,000 mile service at my next oil change interval. He is very professional and a real asset to you your company .
"Straightforward, No Gimmicks "
12-03-2015
Dealing with Osama has always been simple and straight forward. I can call him up, tell him what I am looking for and dont get the run around.
"Purchasing A 2016 Gmc Terrain"
12-03-2015
Really appreciated the sales professionalism of Miguel Sevilla. He answered all my questions and was helpful in me selecting a great vehicle. He made the whole buying experience an adventure. Thanks! Thanks for the great deal too!!
"Purchase Of 2016 Escalade"
12-03-2015
Darren Davis and Greg Hall were a pleasure to work with. Very very helpful throughout the whole purchase and delivery of my new vehicle.
"Cars.com"
12-03-2015
Everyone was excellent in performance. I never had a problem. And most importantly, they were always keeping in touch with me daily. I was able to make the purchase in less than an hour.
"Great Service And Customer Satisfaction "
11-27-2015
Everything was great. I was in and out quickly. There was no hassle at all. All recommendations were described in the paperwork, and my car was clean and ready to go before I got there.
"Thank You Johnny"
Johnny from the start was amazing!!! From talking to me on the phone to making sure my payment fit my finances!! Being in customer service myself, I felt that he never was after a sell and wanted to take care of me. Thank you
