"Repairs"
I am very pleased with bmw service. Bmw is always good to me and for me. Thank you for all you do for your customers
"Bmw Purchase Experience"
Stan L. is a very enthusiastic sales and client advisor who understood our needs and directed us to make the appropriate and best choice of vehicle.
"Service"
Quick and exceptional service center and facility ...
"Overall Customer Care"
Exceptional service and they have the perfect waiting areas.
"Another Recalled Part"
My service person was professional and kind and efficient
"Mr Joe Carricato"
Very good, pleasant, an efficient. Delivered on time and informed about service results.
"Oil Change"
10-19-2017
My service rep Tim McIntosh was great. very helpful and friendly. the car loaner crew were also very easy to work with. But... When I returned at the end of the day, I stopped at the hut/kiosk to let the girl know what I was doing. She would not look away from texting on her phone, so after 20 seconds I drove forward without her even noticing me. Later when I was waiting for my car to be brought around, it was just me and her standing there waiting. She again was very busy texting and did not acknowledge me . I am not sure why it took so long for my car to car out, but the girl was zero help. There was a guy that worked the the little stand for the car drop off and he was much more helpful. My advice is take that girls cell phone away during work hours. In case you dont know who I am talking about, she has various tattoos, some on her hands. Otherwise I do not know her name. She did not have time to talk.
"Jojo11 Hapy Customer"
10-14-2017
I love bringing my car to this dealership - the staff is friendly and customer service is top notch. I drop it off for maintenance and pick it up so fresh and clean. Im not sure if all the mini dealers have the PacMan arcade game, this one does and I love it! So make sure you make the Mini Dealer on 190th and Hawthorne your go to for the up keep on your Mini
"Service At South Bay Bmw"
10-13-2017
Put car in for service. Was given a loner. Car was ready a day earlier than promised.
"South Bay Bmw"
10-13-2017
Walked in, test drove car. Made the deal. Drove car home. Waiting for finance person to finish deal took the most time. Very happy with the car. Very fun to drive.
"Cfo Of The Company And Business Owner"
10-13-2017
I like Alex, my dealer. this is my second car bought from him.
"Car Serviced"
10-13-2017
Good service and pickup and delivery of my car along with a loaner.
"2016 Clubman"
10-13-2017
3rd cooper, will be back for 4th. south bay has welcomed me both good and bad. always worked to complete and comply with my issues. never made to feel bad or never left without being happy.
"Business Manager"
10-13-2017
AVI IS THE BEST!!!!!!!!!!!! ~ I WILL BUY A CAR AGAIN FROM YOU GUYS JUST SO I CAN WORK WITH AVI AGAIN....... THE GUY THAT BROUGHT ME THE CAR (DEANDRE) WAS GREAT AS WELL!!!!!!!!!!
"Car Was Great. Dealers Service Was Terrible"
The buying process for cash buy took 3 1/2 hours. It seemed like they did not want to sell the vehicle. I have purchased 10 BMWs . This was the worst service I have ever encountered. The salesman nice and courteous. The finance dept was unbelievable.
"Fresh Bmw From South Bay"
09-09-2016
Love south bay and Harold. Very easy to do business here. Just be fair and reasonable
"Love My Car!!"
09-09-2016
Harold and team gave me the service I was not really expecting from a car dealer. I can finally say that I drive a BMW!!
"Thank You!"
Thank you to Steve Marx and Jeff Carter for making my visit to the dealership fun. I was referred to Steve by a friend and will only work with him from now on. I just purchased an alpine white BMW with red interior from him and am so excited to get it home. Im having the windows tinted right now.They were patient with me even though I changed my mind a million times and went out of their way to make me happy. Thank you Steve and Jeff!
"Thank You!"
We just Leased a 2015 BMW 750il , The whole experience was just fantastic! Thanks to John Hall and Eleni Perry! Highly recommended!!
"Great Coach"
Coach from South Bay BMW will help you in finding your new BMW. Knowledgeable and friendly he will help you in solving your problems.
"Great Dealership And Team!"
Coach was great to work with! I told him what I wanted and he already had the car I wanted waiting. He was able to work with me to get a price I could work with. If youre looking to get a new BMW, go see Coach! He is very friendly and he will take care of you.
"Vehicle Purchase Experience From Southbay Bmw."
We (my wife and i) purchased our New BMW 528i approximately 1 week ago and we had the perfect experience and ease of during the purchase, Thanks coach watters!!.The assistance was relaxing, as we was directed and shown the best of courtesy,we were astound and simply impressed,it felt like southern comfort and hospitality. I am sure you know how difficult it is when purchasing a vehicle,making the right choses,the consumation of time and being patient in making the final decision to purchase,Thanks again Coach Watters.
"Best Car Buying Experience"
"Coach" Watters is the best. A thank you to Chris Boesen for making it happen. Just bought my 2nd car from South Bay BMW. I couldnt be happier.
"Excellent New Car Experience"
I could not be happier with my experience in getting a new 3-series at South Bay BMW. My salesman, "Coach" was extremely attentive to my needs regarding what I was looking for in a new vehicle, the deal itself, and of my time. I decided on the vehicle I wanted during my lunch break and when I came back after work the car had been detailed and all the paperwork was ready for me to sign. I am a repeat customer as this is my second 3-series from South Bay BMW and I highly recommend them to anyone looking for a new or used BMW. In addition to a phenomenal sales staff, they have an excellent service department.
"Great Experience"
I just bought a 2013 535i at South Bay BMW. Ive been looking around quite a bit and South Bay had the car I wanted in stock. My salesperson, Damian "Coach" Watters, was very helpful all the way through the process. He responded to my email within minutes and was a tremendous help during the purchase process. Without a doubt one of the easiest and quickest car purchases Ive had in 20 years! Thanks to everyone at South Bay BMW for making it such a great experience! Patrick M Torrance, CA
"Pleasant Buying Experience"
03-11-2013
After owning my MR2 for 17 years, I decided on buying a certified, pre-owned 128i after researching cars for a few years. As soon as I arrived at South Bay BMW, I was greeted by the smiling face of Client Advisor, Jamil Zaklit. I informed him that I wanted to see a car that was featured on the internet. Although that particular car did not suit my standards, we found another car that I purchased. I explained to Jamil that I did not want to haggle over the price and I did not want to play the usual negotiating games that are common in these types of transactions. I received the offer, I counter-offered and it was a done deal. Jamil was very professional and patient during the entire process. I had a good feeling about him from the start and he displayed professionalism, integrity and sincerity during the buying experience. He definitely wants to please his clients. Jamil emailed me that evening (and on two more occasions) to thank me for the purchase and he followed up with a phone call the next day to inform me that my floor mats were ready to be picked up (he installed them for me as well). Although I keep my cars for a very long time, I would not hesitate to purchase another one from Jamil. I would highly recommend Jamil to anyone looking for an honest, professional and genuinely kind person as their client advisor.
"Fabulous Staff, Attentive, Honestly Caring"
I have been a customer since 2005. My son just totalled my BMW but is alive because of the car he was riding in. Two broken arms, fractured pelvis, cuncussion, lascerations, bones in foot broken but alive. I went in to South Bay BMW looking for a 2008 to 2010 3 series, and walked out with a 2013 128 convertible. It was same size as my older 325, four years of service will pay for the difference in price. Driving 20000 to 30000 miles a year, and on Los Angeles freeways, I would be paranoid in any other vehicle not a BMW. Car is divine, but service is better. "Call my cell" was instruction from client advisor, even on his days off. Other employees remeber my face if not my name. Everyone pleasant from parts to service, to phone help. The same lovely service if you are buying a $20,000 car or nearer to $ 50,000 or more. Same lovely service if you come in with a ten year old car, for anything. FABULOUS.
"Excellent Customer Service"
We came to the lot looking to try out cars that would comfortably fit 2 tall parents and twin toddlers in car seats. The sales rep, Jamil Zaklit, was very patient and accommodating as we moved car seats in and out of a half dozen cars; making numerous trips to the office to collect keys and making cars accessible in their very tight lot. At about the 5th car Jamil referred us to a model that we felt was out of our budget, but he worked with us to find a pre-owned vehicle that gave us the comforts we wanted/needed in both the physical and financial. While we didnt get the trade-in we were hoping for with SB BMW, we did get the needed offer from CarMax (just up the street), so after completing our transaction at the dealership, Jamil drove our new car down to CarMax (my husband in his car and me in the vehicle for CarMax). There we some issues with paperwork so we had to postpone the sale to CarMax. There we sat - with 3 cars and 2 people to drive them. Jamil, not hesitating, saw our dilemma and offered to drive one car home for us, knowing that we would have to bring him back to the dealership (at 10pm!). Once home, kids unloaded, Jamil spent the next 20 minutes walking us through some basic features of the car and we then took him back to SB BMW. A true professional - kind at heart, and a man who knows his product and listens to his customers. This was our 3rd BMW purchase and we are just shy of one week in the car and are happy with our choice and the experience of the purchase. We are still fumbling in understanding some features, but we received a call from Jamil this evening, asking if all was OK and if we had any questions or concerns. We advised we were struggling in figuring our how to setup a few items and he assured us he would help us figure those out. It is rare to find that kind of customer service these days.
"Amazing Experience! Highly Recommended"
02-01-2013
Truly exceptional customer service!!!! What an outstanding experience and all thanks to Milad Batouli. He went above and beyond to make sure that we were 100% satisfied with our BMW experience. I have dealt with numerous dealer in the past and I can honestly say that these guys are the real deal. A true asset to South Bay BMW and to the BMW family. Both Milad and Eddie Ramos really went to bat for us and did everything as a team to ensure that we were happy and that I got EXACTLY what I wanted. I highly recommend South Bay BMW, Milad Batouli and Eddie Ramos. I am absolutely ecstatic with my new BMW 750i, but more importantly I are elated to know that the guys at SB BMW are really there to help me!!! Plus, their follow-up is amazing. I went back to the dealership about a week later and can honestly say that I felt so welcomed and felt as if Id known Milad and Eddie for years...It was like going to visit old friends. For all that these guys do and for the outstanding customer service...we applaud you!!!!
"Great Service And Result At Southbay Mini Dealer "
01-07-2013
With the help of Tyler Lappen, Paul and Odel, I bought my first car, a 2013 MiniCooper. The service was very professional. Tyler was my main contact throughout the process, he was very easy going, patience and tried to answer any questions or request I had. I visited the dealer three different times before choosing my final choice and they did not display any frustration when I was unsure of my decision. Overall , the experience was not as stressful as it could have been due to the help of Tyler and the crew at South Bay mini. I am happy with the result.
"Im Really Thankful To Eddie Ramos Best Sales Rep"
01-07-2013
I was in the market for a new car and i had heard a lot of good things about BMW`s and i did a lot of research and i narrowed it down to a few different models . i was helped by Eddie ramos and im really happy that i had him as my sales person. im really glad that i had someone like Eddie helping me out because he really listened to me and understood what i wanted and he really gave me some more information that i had no idea about that i was really happy to learn . i made my decision and got the 2013 x5 and i feel like a kid at a candy store because im in love with my car and every day i get in my car i feel like its Christmas again as a kid opening gifts . i feel that anyone that needs a new car or is starting to do some research to save your time and go see Eddie Ramos because he knows everything that you would need to know and more and you cant go wrong with a BMW .
"Excellent Service"
01-07-2013
I applied online abd before I could complete my application Joe Ko was contacting me via phone. They were fast, efficient and clearly understand service is extemely important as well. I am very satisfied with my vehicle and experience with Joe and South Bay BMW and would certainly recommend them to anyone in the market looking to acquire their vehicle.
"Joseph Ko Is A Great Sales Guy. We Bought 2 Cars!"
02-01-2013
We had a great experience at South Bay BMW. Joseph Ko was our sales associate and he was wonderful. Full of patience and so appreciative of our repeat business. I love my X1. Absolutely love it. The only reason Im not giving this place 5 stars is because of my experience with Andy from finance. Look I know its his job to push the extra protection packages on you but I wasnt interested. Once I made it clear to him that I wasnt buying what he was selling, he acted like an 8 year old who didnt get his way. If youre looking for an honest kind sales guy, ask for Joseph. We bought two cars from him in two weeks and we cant say enough good things about him.
"Representative"
01-07-2013
Eleni Perry was very helpful, she was very attentive, an awesome representative overall. She has aweosme customer service skills, very nice and friendly!!!
"Great Service And Inventory"
01-07-2013
South Bay BMW had a huge selection of inventory and great service. We were quickly greeted and introduced to a sales agent, Joseph Ko. He was extremely knowledgable about all of the different vehicles and very patient. He worked to help get us a good deal and was not pushy like a lot of sales people can be. Overall, a great experience.
"Amazing Experience And Service!"
01-07-2013
I bought my 2009 Mini Cooper Clubman and absolutely love it! I have used South Bay BMW now for two purchases. The service department is amazing! Best of all is my wonderful sales consultants, Milad Batouli and Gregg Lappen. Gregg helped initially and once I found that car that I wanted, Milad took over and helped me get the best possible deal! I will never purchase from another dealership as long as I live in the South Bay. Thanks Milad!!!!
"They Make It Easy!"
01-07-2013
If youre thinking about a BMW, go see Stephen Gagliano at South Bay BMW. Stephen didnt apply high pressure sales tactics. He was very patient as I considered a car. He is knowledgable about the cars and, after I picked up my car, spent an extra hour with me going over the cars features a second time. Hes a great guy and youll enjoy dealing with him.
"Joseph Ko & South Bay Bmw Are Amazing"
01-07-2013
Joseph Ko was the best salesman. Absolutely no pressure. Got the car I wanted & the price I wanted. Very little haggling. I liked Joe so much I sent my girlfriend to see Joe and she bought an X1!!! Great experience. South Bay BMWs facilities are second to no one. Everything appears new and professional.
"First Time Bmw Buyers"
02-01-2013
Great buying experience. I wanted certain features on my new 550I and Eleni searched high and low to find a car that included everything I wanted to get me into the car faster than if I had to specially order it. She finally located one in Las Vegas and was able to do a dealer trade to get it for me. Not only that, but I had in within 3 days. I adore my new car and am looking forward to a long relationship with this dealership. Everyone is very friendly here and I like that there is no pressure or hard sell.
"Excellent Service, Great Deal, Happy Customers!"
02-01-2013
Re: Eleni Perry We just purchased a car, and with eleni here to help us, it was a fun and pleasurable experience. We got a great deal and plan to be back in 3 months to buy a second car from her! She was helpful in all ways, showing us all options without making us spend endless hours, which we do not care for. She was straightforward, honest and friendly. She made us feel she was genuinely looking out for our best interest, and she did! We would recommend her to all our friends and family, most of whom are in love with BMW. Thank you Eleni! See you soon. Janice and Rick
"Great Offerings And Service"
01-07-2013
It was about two weeks ago when my mom and I visited the South Bay BMW. Its been a while because I was busy with finals since then, but I really wanted to mention how helpful and outstanding Grace Kim was. Since we were from Irvine, I didnt think it was necessary for us to visit a dealership that was so far away from us; however, when I first met Grace Kim, there wasnt a further explanation why. It was nearly supper time when we visited her office, but she still greeted us with a warm smile. Normally I wouldnt see such a politeness from someone whos been working the whole day and who is interrupted right before break for supper. Moreover, the way she spoke of the product definitely made it seem valuable and her deals were very satisfactory. We eventually drove back home with a new 2013 535i and we would like to thank her for offering a great deal and for being so nice with us late in the evening.
"South Bay Bmw "
02-01-2013
Best Customer service ever! Very helpful and knowledgable of the BMW product. Best buying experience I have had!
"Great Customer Service"
Our sales representative Eleni was great! It was one of the quickest vehicle purchases that I have ever made. She answered all of our questions and was very helpful.
"Great Experience"
02-01-2013
Came in for a last minute Christmas buy for my wife and myself. They were pleasant to work with, made things easy for me to decide. I was very happy with the dealership and the staff especially Eleni who I would recommend personally, she was very helpful.
"South Bay Bmw"
I purchased a Certified pre-owned 328 from Patrick Guiterrez and Joseph Ko this week. It was an easy, painless experience. They treated me very professionally and made a good deal on the car. I recommend you check them out.
"Great Experience!"
"Coach" Damien Watters did a great job helping me with the purchase of a new 2013 328i. He kept in touch with me throughout the process and truly represented me in the negotiations with the dealership.
"No Hassle Great Deal"
12-14-2012
The worst part about buying a car is finding a dealer you can trust and not have to haggle with achieve a a great deal. Joseph Ko was fantastic! My husband and i got a BMW 535I -we reached out to 5 different dealers and although a couple of them responded, Joseph offered the best vehicle at the best price with almost no negotiations. Andy in finance was great as well -our whole experience was professional and top notch. This was our first time buying from SouthBay BMW - and we highly recommend Joseph and them!
"Tyler And Coach Are The Best!"
Everytime I have business at this dealership its always come out as a great experience. From Service to Sales I expected to deal with at least one of those stereotypes dealerships usually carry but not at South BMW. This is my 2nd time buying at SB BMW and I came here looking for "Coach" but he was on his way home and was handed off to Tyler, both are great salesmen to work with. We were looking at different BMWs and Tyler was very patient and helped us search for similar models with similar features, prices and was very patient. Tyler did not pressure us and had a great chat through the process. We were given a good dealand settled on a CPO BMW, the Sales process at this dealer went by smoothly, even at the final steps of the sale, the financer Kellie, explained everything well and did not try to sell any extras. By the time the deal finished it was past closing, there was a little rust on the wheel locks from the car sitting for a while, Tyler tried getting rid of the rust for us as best he could and did not rush or hesistate to show us all of the features of the BMW well past closing and made sure we were comfortable and ready. Coach and Tyler are very knowledgeable, courteous,personable,and listen Next time youre looking for a BMW/MINI give SB BMW a try and look for Coach or Tyler I highly recommend both Coach and Tyler to all my friends and family! Also Moe, the manager is very friendly, very personable and easy to work with
"Tyler And Coach Are The Best!"
12-14-2012
Everytime I have business at this dealership its always come out as a great experience. From Service to Sales I expected to deal with at least one of those stereotypes dealerships usually carry but not at South BMW. This is my 2nd time buying at SB BMW and I came here looking for "Coach" but he was on his way home and was handed off to Tyler, both are great salesmen to work with. We were looking at different BMWs and Tyler was very patient and helped us search for similar models with similar features, prices and was very patient. Tyler did not pressure us and had a great chat through the process. We were given a good dealand settled on a CPO BMW, the Sales process at this dealer went by smoothly, even at the final steps of the sale, the financer Kellie, explained everything well and did not try to sell any extras. By the time the deal finished it was past closing, there was a little rust on the wheel locks from the car sitting for a while, Tyler tried getting rid of the rust for us as best he could and did not rush or hesistate to show us all of the features of the BMW well past closing and made sure we were comfortable and ready. Coach and Tyler are very knowledgeable, courteous,personable,and listen Next time youre looking for a BMW/MINI give SB BMW a try and look for Coach or Tyler I highly recommend both Coach and Tyler to all my friends and family! Also Moe, the manager is very friendly, very personable and easy to work with
"Stephen Gagliano Will Treat You With Respect!"
12-14-2012
We drove thirty miles, past three BMW dealerships, in order to work with the highly-rated folks at South Bay BMW. Stephen Gagliano made our trip worthwhile, thats for sure! Professional, patient, and without pressure, Stephen answered our many questions,really listened to our concerns, and ultimately, supported our attempts to obtain the best price we could for our beautiful 2012 X3! By closing time, we were ready to head home, and Stephen to a holiday party (to which hed be late----delayed so as to provide us with an important introduction to the gizmos and gadgets associated with our car). Whats especially terrific, from our point of view, is the fact that we left South Bay BMW feeling great about our interactions with the people who work there-----in contrast to each and every other dealership (Volvo, Audi, Subaru, VW, etc.) with whom wed had contact during the previous month. Thank you, Stephen Gagliano, for restoring our faith in the process!
