Autobahn USA in Westborough, MA

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Customer Service

Buying Process

Quality of Repair

Overall Facilities

"Buying Experience "


Digital Air Strike

from Westborough

Recommended? Yes

Purchased? Yes

10-26-2017


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Sales person is very friendly and knowledgeable of vehicles that he offered, very clean facilities, variety of cars and trucks.

Response from Autobahn USA:

Somboon, we appreciate you for letting others know about your experience at Autobahn USA. If you ever need anything in the future, please dont hesitate to let us know. Take care! Regards, Autobahn USA Team

"Easy To Work With And Great Communication. "


Digital Air Strike

from Cranston, RI

Recommended? Yes

Purchased? Yes

10-26-2017


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Very quick process and great communication. They had many quality cars on the lot to choose from and answered all my questions. Very accommodating.

Response from Autobahn USA:

Hi Michael and thanks for your kind words! We appreciate our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and were very happy to hear that this was achieved with you. Thank you again! Regards, Autobahn USA Team

"Great Service"


Digital Air Strike

from Westborough, MA

Recommended? Yes

Purchased? Yes

10-26-2017


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Salesmen were helpful and courteous. Finance Dept. was quick and easy. Inventory was abundant and a lot too choose from.

Response from Autobahn USA:

James, thank you for leaving us this great review. We are very happy to hear that we could be so helpful and courteous during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Regards, Autobahn USA Team

"Purchasing An Off Lease Vehicle At Autobahn Usa"


Digital Air Strike

from Westborough, MA

Recommended? Yes

Purchased? Yes

10-26-2017


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The sales person I worked with took time to answer all my questions completely and honestly, did not try to oversell the car or the dealership, and was mainly concerned with presenting the car for me to decide if I liked it or not. I felt they were mainly trying to offer up what they had available for me to look over. When it came time to discuss purchasing the car I was interested in, the dealership presented their approach to pricing the car and did not apply pressure or misleading information.

Response from Autobahn USA:

Your great feedback truly made our day, Timothy. We work incredibly hard to exemplify our commitment to customer care and we are glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Regards, Autobahn USA Team

"Fantastic Selection, Even Better Service"


User

from Westborough, MA

Recommended? Yes

Purchased? Yes


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Wesley worked with me over several visits to find the car that fit all of my needs at a price I could afford. He was professional, kind, caring, and even had a sense of humor. Paul in finance also put in extra attention to detail to make sure I understood what I was signing. Great team, fantastic service, thank you Autobahn!!

"Great Car ...great Price."


Digital Air Strike

from Westborough,MA

Recommended? Yes

Purchased? Yes

10-17-2017


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Great car ...great price. Very friendly and helpful people. I was very impressed by my first contact at Autobahn USA, Ed Perreira. I knew right away I was going to buy a car from this dealership. I went back to take a test drive, Ed was busy with another customer so the general manager Kyle directed me to Tom Commerford. Tom was,as the other contacts, courteous and friendly. Both he and Kyle negotiated fairly and respectfully and met my expectations of what a car dealership should be like. Tom has continued to keep in touch, even after the sale, to see how everything is going.....very thoughtful gesture. I highly recommend Autobahn USA and I will not hesitate to purchase from them again.

Response from Autobahn USA:

Thank you for your great review, Roland! Were glad to have Ed and Tom on our team and that we could provide you with a positive experience. If you ever need anything in the future, please dont hesitate to let us know. Take care! Regards, Autobahn USA Team

"Awesome Experience"


Digital Air Strike

from Westboro MA

Recommended? Yes

Purchased? Yes

10-17-2017


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Awesome dealership. Salesman Bob Walker was outstanding, the purchase process was quick and easy. Pricing was beyond fair for the BMW. I highly recommend both Autobahn and Bob Walker !!!!!!!!!

Response from Autobahn USA:

Thank you so much for taking the time to share your feedback with us, Stewart! We work hard to make sure our guests have an awesome experience. We will share your comments with Bob and we look forward to working with you again down the road. Regards, Autobahn USA Team

"First Time Car Buyer "


User

from Sterling MA

Recommended? Yes

Purchased? Yes


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Easy process and great experience. Fair value on my trade. Will definitely refer and go back. I do wish they did a better job explaining what was left on the warranty and what the financing options were.

"Great Experience At Autobahn Usa"


User

from Maine

Recommended? Yes

Purchased? Yes


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The helpfulness and friendliness of both the sales and finance department was very refreshing. Overall, very good car buying experience.

"Unique Dealership"


User

from Natick, MA

Recommended? Yes

Purchased? Yes


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Strong professionalism, great niche selection of cars. They find great cars from all over the country. As I looked for the preowned "Prestige" model of the Audi I sought, they had more than even any Audi dealer in New England.

"Awesome Service And Deliverance "


Digital Air Strike

from West borough, MA

Recommended? Yes

Purchased? Yes

10-10-2017


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I liked that the dealership has luxury cars. My salesman was so helpful and made sure I got into a car I really wanted.

Response from Autobahn USA:

Thank you for leaving us this great review, Janice. We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Regards, Autobahn USA Team

"Quick Oil Change And More"


Digital Air Strike

from Shrewsbury

Recommended? Yes

Purchased? No

10-10-2017


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Friendly and did a great job on my door as well. My door had a mark and slight dent where someone swiped against it. They were able to buff it out and it looks great. Much better than taking it to a bodyshop and dropping $300 to do the same thing basically.

Response from Autobahn USA:

Joseph, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Autobahn USA. If there is anything more that we can do, please come back and see us again. Take care! Regards, Autobahn USA Team

"Very Happy With My Purchase"


Digital Air Strike

from Gloucester, MA

Recommended? Yes

Purchased? Yes

10-09-2017


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Great experience. Matt was very knowledgeable and showed me through all systems of the two cars I test drove. The percentage I could have gotten my loan financed for could have been better.

Response from Autobahn USA:

Zorba, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with Matt at Autobahn USA! If there is anything else we can do for you, please feel free to give us a call. Regards, Autobahn USA Team

"Great Service"


User

from North Attleboro

Recommended? Yes

Purchased? Yes


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Dealer Matt is great guy! He helped very smoothly all process

"Difficult Shopping Made Easy"


Digital Air Strike

from Seacoast, NH

Recommended? Yes

Purchased? Yes

10-04-2017


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It was fast, friendly and efficient! Everything was done well, but not overdone. Also enjoyed the endless supply of cold water.

Response from Autobahn USA:

Dina, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be happy to hear that you left Autobahn USA satisfied. We are very appreciative of your 5-star review. We appreciate you continually trusting us with your car buying needs! Regards, Autobahn USA Team

"Great Service - Clean Facility!"


Digital Air Strike

from Massachusetts

Recommended? Yes

Purchased? Yes

09-25-2017


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Josh McClaskey, Sales Rep, was very pleasant and knowledgeable about the vehicle I eventually bought. Great experience! No Pressure to buy extras!

Response from Autobahn USA:

Thank you for your great review, Frank! Were glad to have Josh on our team and that we could provide you with a positive experience. If you ever need anything in the future, please dont hesitate to let us know. Take care! Best, Autobahn USA Team

"Buying Experience "


User

from Westboro, MA

Recommended? Yes

Purchased? Yes


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Steve made the painful experience that always comes with negotiating and buying a car much more enjoyable. Happy to take him on his first ride in a convertible! Starbucks coffee machine was also nice.

"Great Service"


User

from Westborough mass

Recommended? Yes

Purchased? Yes


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The staff are friendly. The sales rep we did business with Bob Walker was great to work with. They do not pressure you or try to hurry you up.

"2015 A5 Convertible"


Digital Air Strike

from Waltham, MA

Recommended? Yes

Purchased? Yes

09-21-2017


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My salesperson, Brian, was very professional and was knowledgeable about the vehicle. The entire staff was courteous and respectful - The complete opposite of what I was expecting from a used car dealership.

Response from Autobahn USA:

Mary, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and were so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Autobahn USA Team

"Honest, Efficient, Freindly Sales Staff."


Digital Air Strike

from Westborough, Ma

Recommended? Yes

Purchased? Yes

09-20-2017


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Very friendly, no hard sell, just professional helpful sales staff. The General Mgr. even opened the door early on a Sunday morning to assist us. Very pleased and will most definitely buy there again.

Response from Autobahn USA:

Curtis, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Autobahn USA Team

"Very Pleased Customer "


Digital Air Strike

from Longmeadow, Ma

Recommended? Yes

Purchased? Yes

09-20-2017


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Everyone is very friendly. Purchased our second vehicle recently and was very pleased from start to finish; seamless and professional. We had a new salesman, Matt Waters. He was very patient and took his time reviewing different options and various brands with us. We did not feel rushed and felt our questions/concerns were addressed honestly and sincerely. From sales to finance very knowledgeable and professional! They even remembered us from almost 2yrs ago!

Response from Autobahn USA:

Celinda, your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Matt was able to meet your needs. At Autobahn USA, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best wishes, Autobahn USA Team

"Facility Was Nice "


Digital Air Strike

from Westborough ma

Recommended? Yes

Purchased? Yes

09-17-2017


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Bob was a good guy, he was very respectful and humble. The inventory was nice had a lot of beautiful cars

Response from Autobahn USA:

Derek, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Autobahn USA! If there is anything else we can do for you, please feel free to give us a call. Best, Autobahn USA Team

"Great Place To Buy A Vehicle"


User

from Oxford, MA

Recommended? Yes

Purchased? Yes


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Everything was handled professionally, and the pricing was fair. People were pleasant and helpful. ALl in all, a great experience.

"Excellent Experience."


Digital Air Strike

from Hingham, MA

Recommended? Yes

Purchased? Yes

09-14-2017


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I actually liked going to this dealership. Smooth process. Friendly and courteous staff were professional. Very clean and attractive environment.

Response from Autobahn USA:

Lynn, we are so glad we could take care of all of your needs at Autobahn USA. Thank you for giving this feedback; we will be sure to share it with the team! Best, Autobahn USA Team

"Car Purchase"


Digital Air Strike

from Wakefield, RI

Recommended? Yes

Purchased? Yes

09-13-2017


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I had a great experience. Since my initial inquiry on the BMW 440 Megan kept in touch with me. Her emails were timely and kept me engaged. Eventually I want to look at the car. I met Bobby who is very helpful and we went on an excellent test drive. I never felt pushed by anyone and promises were kept. I am very happy. I would definitely recommend autobahn USA.

Response from Autobahn USA:

Steven, thank you for recognizing your experience at Autobahn USA. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Best, Autobahn USA Team

"Great Sales Service"


User

from Westboro, Ma.

Recommended? Yes

Purchased? Yes


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I felt Matt, the car salesman was honest and very helpful with allowing us to test drive several cars at the end of the day.

"Excellent Experience"


User

from Westwood, MA

Recommended? Yes

Purchased? Yes


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Very smooth buying process, knowledgeable sales people, and very very low pressure atmosphere. Excellent overall experience and great selection of premium cars.

"Bmw X3"


User

from Shrewsbury MA

Recommended? Yes

Purchased? Yes


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Great selection of cars, clean , low miles, Knowegable staff, no pressure. Test drove a couple of similar SUVs chose the BMW.

"2016 Bmw X3 35i"


Digital Air Strike

from Westboro, MA

Recommended? Yes

Purchased? Yes

09-04-2017


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Relatively quick selling process, no long drawn out back and forth to get at the price I wanted to pay for the car. Bob Walker was great also as was his manager.

Response from Autobahn USA:

Thanks for your outstanding review! Were glad to hear that Bob and our team was efficient and quick! We strive to provide excellent customer service, and were glad that this was the case for you! Please let us know if theres anything else we can do for you. Best regards, Autobahn USA Team

"Great Car Buying Experience"


Digital Air Strike

from Westborough MA

Recommended? Yes

Purchased? Yes

08-30-2017


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Everybody was friendly and helpful! I dealt with Bob Walker, he made my experience a pleasant one & really treated me well!

Response from Autobahn USA:

Thank you for this review, Amanda. We really appreciate you leaving us your input. We are very pleased to hear that Bob could make your car shopping experience stress free. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Regards, The Autobahn USA Team

"Autobahn"


Digital Air Strike

from Westboro, MA

Recommended? Yes

Purchased? Yes

08-30-2017


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Liked the low to no pressure sales pitch from our salesman. Liked that car was ready for pickup when promised.

Response from Autobahn USA:

Thank you for leaving us this review, Stephen. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you please feel free to come back and see us anytime! Take care, The Autobahn USA Team

"Great Customer Service"


Digital Air Strike

from Westborough, MA

Recommended? Yes

Purchased? Yes

08-30-2017


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Quick and to the point. Helped me step by step buying my car. Very friendly and took the anxiety of buying a car out of the equation

Response from Autobahn USA:

It is very kind of you to write us such a nice review. Were proud to offer our customers a pressure-free shopping experience, and were glad to hear that was the case for you on your recent visit to Autobahn USA. Thank you so much for your business and please let us know if theres anything else we can do for you. All the best, The Autobahn USA Team

"Best Car Buying Purchase Experience Ever!"


Digital Air Strike

from Westborough, MA

Recommended? Yes

Purchased? Yes

08-30-2017


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That there was NO pressure at all during the process and that your TEAM acted as a team from the get go... starting with Wesley and finishing with your F&I personnel. They even got me a better APR (with MY bank than the bank was quoting me). Cudos to all!!!!

Response from Autobahn USA:

Irving, thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we are glad that our team made such a great impression on you. We hope you enjoy your car for years to come and we look forward to working with you again soon! Best, The Autobahn USA Team

"Mercedes E350"


Digital Air Strike

from Framingham, MA

Recommended? Yes

Purchased? Yes

08-28-2017


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Matt was a great salesperson. Very professional yet friendly. Took my needs into consideration. I hate car shopping but he made it comfortable.

Response from Autobahn USA:

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am grateful to hear that Matt worked hard enough to make your purchase completely painless. Best, Autobahn USA Team

"Nice Car Buying Experience"


Digital Air Strike

from Worcester, MA

Recommended? Yes

Purchased? Yes

08-28-2017


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Overall, my experience at Autobahn was positive. Bobby did a great job helping us find the right car. I never felt pressure to make a decision or spend more than I was comfortable with.

Response from Autobahn USA:

Thanks for your outstanding review! Were glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and were glad that this was the case for you! Please let us know if theres anything else we can do for you. Best, Autobahn USA Team

"Highly Professional Experience"


Digital Air Strike

from Westborough, MA

Recommended? Yes

Purchased? No

08-28-2017


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Highly professional staff at all times (Sean, Erik, Paul in sales/financing, Adrian in service as examples). Consistently excellent and professional experiences at Autobahn.

Response from Autobahn USA:

Thanks for your outstanding review! Were glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and were glad that this was the case for you! Please let us know if theres anything else we can do for you. Best, Autobahn USA Team

"Great Service"


Digital Air Strike

from Amherst,MA

Recommended? Yes

Purchased? Yes

08-23-2017


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The car was nice. After deciding the car, they helped me clean it for me.

Response from Autobahn USA:

Thank you for taking the time to leave us this great review! We appreciate your business and look forward to working with you again down the road. Sincerely, Autobahn USA Team

"Wonderful Experience "


Digital Air Strike

from Westborough, Ma

Recommended? Yes

Purchased? Yes

08-16-2017


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Bob and Paul were both extremely helpful in the process of me buying a car as well as my girlfriends purchase and we are both very grateful for all the help in the endeavors

Response from Autobahn USA:

It is very kind of you to write us such a nice review. Were proud to offer our customers a pressure-free shopping experience, and Im glad to hear that was the case for you on your recent visit to Autobahn USA. Thank you so much for your business and please let us know if theres anything else we can do for you. Sincerely, Autobahn USA Team

"Excellent Service And Very Helpful Staff"


User

from ShI bottom, nj

Recommended? Yes

Purchased? Yes


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I have never purchased a car out of state before and was reluctant to do so because I thought that it would be difficult, time consuming, and a hassle. However, from the very first phone call to driving away in my car, the staff at Autobahn made the purchase effortless and efficient. They helped at every step to ensure the process went smootly.

"Great Service"


User

from Ma

Recommended? Yes

Purchased? Yes


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Honest used car salesmen, not too easy to find. Very pleasant experience. Very reasonablle price. Fats and convenient. No hidden fees.

"Stellar Car Buying Experience"


User

from Concord, NH

Recommended? Yes

Purchased? Yes


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From the time I called Autobahn to schedule a test drive to taking delivery of my new vehicle, everyone at Autobahn USA was outstanding! It is by far the best experience I ever had at a dealership! My sales person Bobby Cofske is a top-notch quality sales person and knows how to treat customers. Seriously, dont waste your time anywhere else- call Autobahn USA NOW!!!

"Great Experience"


User

from Marlborough

Recommended? Yes

Purchased? Yes


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Had a great experience purchasing my new vehicle. My salesperson was Eduardo. He treated me very professionally, giving me a great deal and all the questions were answered. He help me in the first moment and until the delivery the car, always very friendly. The whole team work really quickly and always honest, they gave me the best price on an excellent car. Always very friendly. I would highly recommend this dealership.

"Very Good Overall Experience "


Digital Air Strike

from WOBURN, MA

Recommended? Yes

Purchased? Yes

08-10-2017


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Matt Waters and the fact that you sticked to your initial trade-in offer without seeing the car again. The iverallcondition of the car I bought

Response from Autobahn USA:

Thank you Phillippe, we love hearing from happy customers. We know that buying a car is an important decision and its awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, The Autobahn USA Team

"Great Dealership!"


User

from Westborough, Ma

Recommended? Yes

Purchased? Yes


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Everyone was extremely helpful and professional! Fantastic experience! We will definitely return to purchase a vehicle. Thank you so much!

"Happy Purchase"


Digital Air Strike

from Westborough, Ma.

Recommended? Yes

Purchased? Yes

08-08-2017


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No pressure, friendly staff, good deals. I came in knowing what I wanted and they worked with me to reach the deal.

Response from Autobahn USA:

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and were so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Autobahn USA Team

"Great Service"


Digital Air Strike

from Gardner, ma

Recommended? Yes

Purchased? Yes

08-06-2017


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Erik was very helpful from the moment we walked through the door. He followed up with us via email even after the purchase. Would definitely recommend to anyone.

Response from Autobahn USA:

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. We are happy to hear about your positive experience with us. Sincerely, The Autobahn USA Team

"Service"


Digital Air Strike

from Westborough

Recommended? Yes

Purchased? Yes

08-06-2017


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I purchased a MB from AutoBahn and the organization was terrific. So much so I brought in my VW that has been service by the dealer where I purchased it and found the service was exceptional at Auto Bahn. The people are knowledgeable and provide professional advice. Where my VW dealer recommended a repair for over $800, Auto Bahn was able to solve the matter for much less. They treat their customers well and I would recommend the team at Auto Bahn.

Response from Autobahn USA:

Ken, thanks for this great review! We cant tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Autobahn USA Team

"Sale Executive"


Digital Air Strike

from Westerly RI

Recommended? Yes

Purchased? Yes

08-06-2017


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JD WAS GREAT WITH FOLLOW UP AND HEARD MY NEEDS i would recomend him to a friend any time thanks

Response from Autobahn USA:

Thank you for taking the time to write us a great review, Stephen. We are thrilled to hear that you had such a great shopping experience with us. Please let us know if we can help you with anything else. Sincerely, The Autobahn USA Team

"Good Deal, Great Service, Sweet Ride!"


Digital Air Strike

from Westborough, MA

Recommended? Yes

Purchased? Yes

08-03-2017


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Great service, really good deal on a really nice car. Josh was very friendly. helpful and straightforward. He had to deal with a paperwork glitch but still got us in the car on schedule.

Response from Autobahn USA:

Thank you so much for taking the time to share your kind words about your experience at Autobahn USA! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything be it sales or service! Sincerely, The Autobahn USA Team

"Nice Dealership, Even Better People."


User

from Tewksbury, MA

Recommended? Yes

Purchased? Yes


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Sales rep JD was great with us as we searched for the right car. He exhibited good knowledge, patience and understanding in his assistance, definitely a positive experience with a truly nice person. Every employee that we came in contact with were good people.

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