"Great Service Very Clean Facility"
Ease of doing business with prompt, accurate, always there when needed. Very nice comfortable location. Personnel very helpful. Easy access to location.
"Another Great Experience"
Your flexibility and high quality work. Our 10% oil life was reached at the tail end of a trip and we were only home for a couple days. We planned to take another vehicle for the second trip but called to see if you could squeeze us in. Thanks to you we got to drive our Cadillac!
"2012 Escalade Service"
Prompt response to my online request for a service appointment. Personal confirmation by phone. Greeted as soon as I arrived. Routine service done as stated & completed on time as promised. Great service!
"Service In Tustin Ca"
I drive a Cadillac XLR and find the mechanics and service management VERY well versed on their products, even the rare and unique ones like mine. It is great to find service worthy of the Cadillac Brand.
"Great Place"
Purchase a Cadillac Escalade from. Ralph great guy. some things need to be fix and kerby in service took care of it all great service.
"Great Place"
Purchase a Cadillac Escalade from. Ralph great guy. some things need to be fix and kerby in service took care of it all great service.
"Great Service, Clean Facilities, Gracious Employee"
The Tustin Cadillac service employees are courteous, friendly and totally understanding. I appreciate the accommodating approach the service department supports and maintains. My Cadillac is in the best condition as a result of the service departments care
"Chevron Dealer For Last 25 Years."
Nice and clean dealership, professional services. Nice sales staff, always on time in finishing the work, otherwise will advise you if any delay. Offer loaner car if job takes longer.
"Repair Of Auto"
Service advisor Ron was most helpful in seeing to every thing that needed to be done to put vehicle in good running order.
"Great Service Always!"
Love Jeff! He always goes out of his way to make sure and take care of me. Everyone is very helpful.
"Good Service"
02-16-2016
I have worked with service rep. Ron Brideweser for several years. He has always provided excellent advice and service. He has been a major factor in the good relationship I have experienced at the dealership.
"Outstanding Service, Clean Facility"
02-16-2016
Responsive, efficient and friendly. Everyone makes you feel welcome. Jeff is great to work with and always follows through with my requests.
"Excellent Warranty Service"
02-16-2016
Stellar service from Jeff McCamey, a seasoned and sharp Service Advisor. I came in to Tustin Cadillac for a rattling sound I was hearing at low RPM at the rear engine area and a service apt (oil change, tire rotation and inspection) on my ATS. When warm the rattling sound was not as prominent as when cold and the sound was a bit intermittent occurring at specific times and conditions. I knew something was up and dreaded the usual "we dont hear it" at the dealership. I pulled in to the service bay and it was not as prominent as usual when I had Jeff listen as I tried to reproduce it. I fully expected him to say he did not hear anything out of the ordinary but he jumped in the driver seat applied the brake and gently applied a little throttle. The sound came out loud and clear, as faint as it was initially his tuned ear heard it and he knew how to draw it out. He said well check it out in the inspection. I have been in other dealership service departments many times for similar issues with other brands, issues that can easily be swept under the rug until the car is out of warranty. Jeff found the problem and had the mechanics fix it (cracked catalytic converter bracket). Tustin Cadillacs service department just won me as a repeat Tustin Cadillac customer in both the service department and sales department.
"Out Of Warranty Issue With Water Pump"
Out of warranty issue with water pump and they stepped up and helped big time. Vehicle had 26000 miles and was out of warranty by 2 weeks. Dealership helped out with the issue and I paid a small portion.
"Excellent Service "
Its always a pleasure doing business with all the Tustin Cadillac staff. Ron Sullivan is an amazing sale representative from all the years I have been doing business with the Tustin family I have never been disappointed
"Always A Pleasure To Have My Cadilac Serviced Here"
The Service Advisor was great to work with and kept me informed of progress as I was waiting for my car. And it was returned very well washed.
"Great Service Dept"
The service dept is great! very helpful - great group of people. They always arrange a loaner car if needed and my car is washed and clean when they return it.
"Great Service At Tustin Dealship"
Tustin Dealship was very professional and did a great job.The Service Advisor Mr.Brideweser was very good at servicing my CTS Cadillac.. and the staff...The owner Mr.Garry White run a great dealship... Thanks John ACOSTA
"As Always . . Outstanding Service!"
Outstanding Service! Jeff is always responsive in taking care of my car needs and ensuring all issues are addressed in a timely manner. It is a pleasure to dealing with Tustin Cadillac and their service team.
"Quality Service"
Ron, Marty, and the rest of the crew were very attentive and committed to solving my problem. Great job guys. If I owned a Cadillac store I would steel these guys in a second. Oh, and the front desk lady. She is super pleasant.
"Considered As Friends"
Always professional and polite. I consider Tustin Cadillac to be my friends. Tell all my friends to visit Tustin Cadillac.
"Great Service"
Great Suttle service. Very friendly and kind. I would recommend this dealer to anyone I know. Great people work great service thanks
"Great Dealership"
They have a nice lounge to wait in, with good accommodations. My car was finished prior to time estimated. Great staff.
"Excellent Service"
It is always a great experience, accommodated to some of my needs to make my waiting period pleasant or provided with a loaner if the repair will take longer than anticipated great customer service.
"Pleasant Visit"
Pleasant as always. It all worked fine and on time. It was a service visit without to verify the electronic system.
"Great Service "
Ron Brideweser is wonderful to work with. Truly goes our of his way to be helpful. I really appreciated him fitting my car in!
"Pleasant Experience"
I scheduled my appointment online, which was super easy. I had a loaner car waiting for me and the gentleman that assisted me was awesome! Very helpful and friendly. My car was returned well serviced and very clean (which I appreciated because it was a mess when I took it in).
"Great Customer Service"
Jeff is great to work with and he delivers great customer service. It would be even better if services were available on weekends.
"Great Service Rep. Jeff Mccamey"
I had 3 recalls that needed to be addressed and all 3 were fixed and even got my car washed in less than 2 hours. Jeff McCamey is a great service rep.
"Memory Seat Adjustment "
Fast and complete. Someone continues to adjust memory seat setting after service. Ive spoken to service writer before about this and was assured employees have been instructed not to do it. Might be new employee who hasnt heard the pitch yet.
"Clean Facilities, Great Service."
Excellent job, very professional, courteous and polite. I have gone their a few times during the last year since I have owned my Cadillac. I will recommend them to all friends and family.
"Good People, Fast Service, Confortable Facilities"
All in all it was a good experience, the service people are always nice, the clerk is very helpful. The lobby is very comfortable, the espresso is good.
"Leased New Car "
It was everything I had expected. I am very happy. There is nothing more for me to add. Just like 3 years ago.
"Paul Thomas Was Great!"
Paul Thomas was our Sales Rep - the second we have purchased with Paul, it was a pleasure to deal with him again. He spent over an hour explaining the car to us after we decided to lease. He is a real asset to Tustin Cadillac!
"Service Of Auto"
Service advisor, Ron is always cheerful and most helpful in taking care of my needs and gets me in and out as soon as he can. Very satisfied with your service.
"Great Releasing Experience"
Paul was prepared and very helpful. He made the process very fast and got me the deal I wanted. Look forward to doing it again in 3 years.
"Great Service!"
I could tell Jeff was not feeling well when I got there with some sort of cold, but he didnt let that get in the way of providing superb service. Originally, he called me to tell me that my car wouldnt be ready until the next day, but towards the end of the day, he called me again to let me know that my car was ready the same day, so I didnt need to rent a car. I hope hes feeling better!
"Completely Satisfied"
The very best ever. Bradley Oland was so very attentive to me, and my girlfriends needs, wants and concerns. Brad made sure we were relaxed, and comfortable every step of the way. Every one of your consultants were nice and friendly. My time spent with Renee Vallejo was probably the best experience I have ever had or could have spending $42,000.00. She was very knowledgeable, and explained everything to me perfectly. She is a sweet and delightful person. I was more than totally and completely satisfied with the dealership and everyone involved. You all were more than I ever expected. With the level of care and concern, one can only say you are my dealer. I would recommend you to any and all. Thanks to all at Tustin Cadillac. Dave
"Great Deal"
Paul was great. This was the third Cadillac I have bought from him. He always make the deal easy. Thanks again!
"Great Service With Professionalism"
Jeff in Service is ALWAYS professional and the whole staff is always accommodating. I have had two vehicles serviced there for over 5 years and they have always treated me well! Very very nice people!!!! Quality service!!!
"Great Service "
Excellent in all aspects of the buying process. Fair, Transparent, honest. Hard to find this when buying a car Today
"Amazing Experience"
Love my Service Manager, Jeff McCamy... for 4 years he has made my service visits a breeze and always takes care of my needs. He is the reason my next Cadillac will be bought at Tustin Cadillac.
"Great Service And Facilities But A Poor Wash. "
Everything was great except the wash. I had already washed my car the day before and the car was clean. The "wash" I received left streaks on my mirrors and drip marks all over my car. Poor effort.
"Helpful Employees. Being Able To Wait For The Serv"
Everyone is very helpful and one of my main reasons for buying Escalades is my service man, Ron. As long as hes there so am I...
"Service Met Expectation "
The service was great I just wish there was a place to sit when were waiting for someone to come help
"Cts-v Service"
Service writer, Kirk, was pleasant and helpful, and communicated precisely and quickly. Issue with car was diagnosed and repaired on time.
"Quality Service As Always"
Glad to see Ron Brideweser again who is always so knowledgeable and does whatever he can to make sure a customer is in-and-out as quickly as possible.
"My Tustin Cadillac Service Experience-outstanding"
Ernie (Service Manager) and Ron (Service Advisor) as well as the rest of the team and the service staff make sure that my service experience at Tustin Cadillac is outstanding. Everyone is willing to answer my questions and are dedicated to resolving any warranty items or regular service needs. I Highly recommend Ernie and his team to all Cadillac owners. I am a long time customer over 10 years and will remain so. Best Regards, Martin
"Excellent Experience"
11-17-2015
Everything was done properly and in a timely fashion. The experience was good. The service advisor was very friendly and thorough.
"Great Facilites"
Ron Sullivan was Great, He answered all My Questions. Ron Brideweser was also very helpful and I would like Him to be My Service Adisor.
