"Home Of The 3 Year "power Terrain" Warranty"

10-26-2017

Im an out of state customer who found an Audi I was interested in on their lot through this site. Below is our email chain in reverse chronological order. Enjoy: --- Unhappy Customer, I apologize, it is engine and transmission. I did mentioned you earlier that there are customer asking for this car. I think you should look up some other dealership for your inquiries, which are closer to you it will be less hassle for you and for us as well. Good luck with your search. --- Ismail, Usually the powertrain is considered to include the engine and transmission. The suspension is not usually part of powertrain warranties. Please email me the inspection report and the details of the powertrain warranty (the actual paperwork detailing the coverage provided by the warranty). I need to be able to read these documents before I can move forward. I appreciate your time. Best, Unhappy Customer --- Power terrain is Engine and Suspension. --- Can I get some literature on the 3 year powertrain warranty? I have spoken with South Coast Audi, theyre about 10 mi away from you. They have openings as soon as tomorrow. Id need someone to drop off the car for me. Id of course pay for the inspection. Can you give me a true out the door price. Bear in mind I wont be paying CA taxes as Im out of state. Best, Unhappy Customer --- Hey Unhappy Customer, Certified means that the car has been gone through a complete check up, and passed all the test. Also has 3 years power terrain warranty. The price is already been marked down. There is not much I can do on the price, probably couple of Hundred dollars. If you are interested please let me know I will do my best as for as the delivery of the vehicle and other formalities are concerned. Thanks. Arshad Ismail --- Ismail, Im a little confused by what "certified" means. Could you provide details? Also could you give me your best price out the door? Feel free to text for a faster response. Best, Unhappy Customer --- Unhappy Customer, Absolutely, whatever makes you feel better before purchasing this vehicle. However, you will be responsible for the inspection cost, since its been completely inspected and checked by our dealership and thats why its certified. Let me know when you can send someone for inspection. Thanks. Ismail --- Ismail, Whats your best price out the door? Im prepared to purchase contingent on third party Audi inspection. I believe Center Audi is closest to you. Best, Unhappy Customer --- Unhappy Customer, Thanks for the example pics, I looked up second time for any blemishes or scratches, when I took the pics. This car is scratch less. Also, inside the car the leather seats have no cracks. The interior is in great condition as well. I wish I could show this car to you in person, that would have clarify pretty much everything about this car. Also, I have two other customer looking at the car, so if you let me know by today I will start the paper work. As you know shipping will take sometime as well. I will wait for your response. Thanks. --- Thanks for the pics. Dont mean to be a hassle but Ive attached examples of the pics Im looking for. As I mentioned in our phone call, I just want to see ANY blemishes no matter how minor. --- Unhappy Customer, I hope these pics will serve the purpose, I am not a professional photographer, but I tried my best. Let me know if they are good enough for you to make a decision on this car. I will also send you the small clip I recorded this morning. Thanks.

"Loving My Car More And More, Thanks To Hb Ford!"

Such a cool car buying experience. I really knew what i wanted and was trying to avoid too much extravagance. William was great at knowing which cars would meet my requirements. He helped us test drive the one we finally found, that had most of what i wanted as far as comfort and performance. It had a few more options that i had figured were over the top, but we found more and more that those were very necessary! Now I, (AKA "wrong way corrigan") will never get lost thanks to navigation! I was really set on a white car for some reason though. So they found one at another dealership that they could acquire for us and got us ready to start purchase proceedings for it. 15 minutes later, William found out it had just been sold and it was now unavailable. Then came Jordan to help William talk with us about our options. They both worked with us to get a super deal through their Manager, Tony. (so Tony, these guys will go far in this biz!) Every one of these men really knew all the Ford cars there very well, and how to help us get the cost of this beautiful Ruby Red Ford Escape Titanium, down to the best price ever, for such a loaded car. We finally agreed that this was the one for us. Then Max in financing made it a breeze to seal the deal. All four of these professional, courteous, friendly guys really are an asset to your dealership. We couldnt be happier with our car. Especially when its beautiful red color is lit up by the sun! Power to spare and so much comfort, have now replaced my sweet, low key 2001 Ford Escape. So glad we got another one. Thank you Huntington Beach Ford Team, you guys ROCK!

"Home Run! Shopping Used, Home In Brand New Flex"

05-09-2017

Arrived in search of a used car within my budget. After speaking with AJ about my needs for a family car and my budget, he asked if a new Flex could be an option. It had everything we were looking for and he and Alex put together a deal and financing that made the money down and monthly payments fit our budget. No easy task and wife and kids love the new car. AJ and Alex got us in a brand new car. A great feeling of safety for the family. Thanks for today and the many years to come.

"Great Experience"

02-21-2017

AJ and Kyle were great! Test drove the car, agreed on a price and got out the door quickly, which was definitely appreciated.

"Great Experience Buying My Sons First Car"

found the car on your website and went late Friday night to look at the car. AJ was our wonderful salesperson. He was very professional and knowledgeable. We were buying the car for my 16 year old son Sebastian and AJ made the experience not only pain free and easy but extremely enjoyable. He was truly a pleasure to work with even stayed late while my son made his final decision on the vehicle. We absolutely love the car and the deal and would recommend Huntington Beach ford and specifically AJ to everyone we know. A huge tha k you to AJ for making this a superb experience for us and my son!!!

"Good Job"

09-12-2016

Very friendly and not pushy. We felt very comfortable and liked our salesman. We did not buy a car and that was ok.

"Awesome Service!"

Everyone here at HB Ford is knowledgable and friendly! I was able to test drive the car I wanted and was able to know exactly how much I was paying.

"Overall Ok Experience"

Justin was awesome but got pulled away because he was double booked. Tony was amazing and I feel he would gave gotten us a great deal if he wouldnt have had to leave due to an emergency with his wife. So we ended up with Todd he was good considering the circumstances but I felt like we were rushed to make a decision because it was past closing. At the end Justin finished with us, he was extremely helpful and very kind..

"Excellent Customer Service,best Car Buying Ever"

HB Ford has a great sales team, Ben was very helpful on finding the Explorer that I wanted,I meet with Jason Fredericks,he did a GREAT job on getting the me the Explorer,Ryan in finance also did a great job.

"Well Done"

I appreciated that you were going to let me purchase the mirror elsewhere and still install it. Good customer service. We bought it from you anyway, but its the thought that counts.

"Service"

The friendliness & ease of the process. Mike was a pleasure to do business with as we felt no pressure at all.

"Terrific Service"

Huntington Beach Ford has always been honest and has had fair service prices comparable to non dealer service shops. Because of this I have been bringing my vehicle for all its repairs.

"Great Service"

Daniel understood what i was looking for and didnt try to sell me on something i didnt want. I am very happy with my Focus.

"Great Customer Service"

AJ Slaton and all of the other people who helped me at this branch were really understanding of my situation and got me into a car that worked for me.

"Great Service , Great Car Leasing Experience"

AJ and Alex were complete professionals! It was later in the evening and we still felt like we received the best service ever. The new showroom at HB Ford is really nice. AJs level of knowledge was super helpful when deciding between different models.

"Excellent Customer Service "

Thanks Mr John Morgan and Mr Roger who helping me get the new car. You guys are very nice and friendly.

"Great Sales Staff "

My sales person Mario was well knowledgeable , polite answered all of my questions, patient Tony the sales manager was very willing to please very helpful. Roger in Finance was nice.

"Great Associates!"

Ken, from Huntington Beach Ford, was a phenomenal Ford associate. Not only did he make the process seem quicker than it was, but he helped tremendously. After Ken stepped out, we were taken care of by another helpful associate.

"Excellent Service "

I enjoyed that the people who helped me made my car buying experience fun and were looking out for my best interest. The associates, AJ and Steve, were very helpful and I would recommend others to come here.

"Great Service. Good Sales Team"

the sales guys aj slaton and rozz rahimi werent your average pushy sales guys. they were laid back, honest and had all the answers to my questions. they didnt stress me out with the "always be closing" vibe.

"My New Ford Fiesta"

My sales person Romano was engaging and made the experience fun but not with fake sales tactics. He took me on the longest test drive of all the other dealerships I visited that weekend. Also he gave me his work cell so if I had any questions after I brought my new car home I could contact him directly. I did extensive research before I came and I needed an extremely low price. I feel the price, the incentives and the trade in they gave me was excellent. I have already referred one person to see Romano at Huntington Ford. The finance person and the manager were also excellent. It felt like a downhome small town experience and I am excited to go back for my first oil change. This was actually the best experience I have ever had buying a car in my life

"Great Place, Best Ford Dealer I Been To"

Everything, sales manager was excellent. Usually I never speak with a sales manager. He came out introduced himself and helped out. Our sales guy was super helpful as he was always catering to our needs and wants in regards to a deal. Of course someones expectations are sometimes not doable but they came really close so all in all it we got a great deal.

"Helpful And Caring "

The entire process was painless, the staff was very nice and accommodating and I didnt feel pushed at all, I felt like everyone there cared about my needs.

"Profession Sales Transaction"

Didnt feel pushed into sales. Took the time to drive all the cars I thought I was interested in buying.

"Excellent Service, Knowledgable Staff"

Everyone that helped us, Dan, Will, finance and even insurance as well as the manager were excellent! I felt very welcomed and that the employees were there to assist me and not the other way around. I did not feel pestered or pressured at all and that made me eager to return.

"Personable Staff In Sales"

Your personnel are prompt 2 assist you with courtesy, knowledge of the products & persistence without being aggresive. they ask the right questions 2 find out the customers wants, needs, likes & dislikes. This is my 3 Escape bought from Huntington Beach Ford 2004, 2013 & yesterday. It is your staff that keeps me coming back. Cherrie Danks

"Explorer"

Sales Manager, Tony Montemorra, was very easy to work with and got me the payment I was looking for. Mario, the sales associate was also very courteous and efficient.

"Great Service"

Oscar came in to discuss the results of a battery test and a dirty air filter, so I had them replaced after my oil change. It was done very quickly and I appreciate that. I like the new improvements made and especially dealing with my service advisor for payment now rather than making a special trip to a cashier.

"Super Clean, New Facility."

Friendly staff and good amount of cars to choose from. The sales staff was very friendly and willing to help as soon as we drove up!

"Great Service, Friendly And Helpful Staff"

The staff at HB Ford was professional, yet friendly and made us feel that they were working to get us the vehicle we wanted for the best price.

"Exceptional Customer Service"

This is our third purchase in the last 2 1/2 years from H.B. Ford. We have also referred two others that have purchased vehicles here in the last three months. Alex Stoeber and AJ Slaton were an integral part to ALL purchases. We would not even have considered going with a Ford if it werent for Alex and AJ, and now we have two. We will continue to refer our family and friends to HB Ford in the future. Thank you, Robert and Natalie Reynoso

"2016 Mustang"

I first met Mike Foster at the Anaheim car show. At the time I was looking at buying a Focus RS or possibly a Mustang. After looking at the 2 cars at the show, I decided that the Mustang was the one for me. The exact car I wanted was not available at your dealership or at any other dealership (trust me I checked every Ford dealer in SoCal and searched online for days to try and find it) While I was doing my own search, Mike was using his resources to try and find the exact Mustang I wanted. Mike contacted me on several occasions when he found a car close to what I wanted but in the end I decided that I would need to order the vehicle directly from the factory. I had never made a custom order for a car before and I will admit to you that I was very nervous about the whole deal. (especially writing a check for what become known to my family as the vaporware-car). Mike helped out with the hole process and put me in touch with John Morgan in order to order the car I really wanted. The process was simple and both John and Mike were very supportive with the entire process and quite simply made me feel comfortable in moving forward with the order. After about 8 long weeks of waiting (and probably a dozen calls/emails to both Mike and John as in "WHERE IS MY CAR") my baby arrived. It was perfect. It was beautiful and I am now enjoying it everyday. Both Mike and John were extremely helpful in this entire process and made me feel comfortable with moving forward with this purchase. I am very happy with the car and the customer service that both of them provided. In closing I would like to add a kudos to the young man that gave me the first test drive of a Mustang (I just dropped by and understandably Mike was with another customer). In the past I have worked in sales (computer/network system sales) and it is refreshing to see that a sales team will work together in order to serve the customer as opposed to just looking out for their own commissions. This in itself is a testament to your commitment to the customer.

"Repair Work Under Warranty"

Prompt service, kindness from all employees, and I got no run around from anyone. Detroit would be proud of your service.

"Service Dept"

Jack Triefenbach was prompt, efficient, and friendly even though he was working under "construction zone" surroundings. My work van was quickly serviced so I could get back to work. THANKS

"Good Service Repair Service"

Service advisor KEVIN OSBORN was great!! Honest, helpful, and went out of his way to make sure the repair job was done correctly and to the customers satisfaction. I will continue to go back as long as he is there.

"Great Service, And Repairs Huntington Beach Ford"

i am very pleased with all the service I received from service writer, giving a ride home & back to pickup my truck, & service writer Christopher he is A credit to Huntington Beach Ford. Thank You Dennis L Moore

"Great Service From Hb Ford"

Mario was awesome helping us find the right car. He was kind and patient and honest. The negotiation over the car also went smoothly and Mario expedited the process for me since I had to be at work the same day. Ill definitely be back and hopefully Mario will be there!

"Great Service And People!"

I needed to get copies of security key with remote made. the truck I bought only had one and I didnt want to deal with it if I lost it. Oscar got me set up and back on the road in about an hour with keys in hand and the security code for the door. I hope the construction is completed soon so everyone can move into new work areas.

"Fabulous End To 2015, Great Start For 2016!"

Everything! Lennon Gomez was extremely personable and professional, meeting all of our needs without any pressure. Roger Zuniga walked us through all of our paperwork quickly and concisely, and Jacob did a wonderful and thorough job of acquainting my wife and I with my new car. Everyone we encountered was in genuinely good spirits; I could not possibly have had a better experience!

"Great Service"

Bert was an excellent service advisor. He had the mechanic check the brake pads that were last reported to be needing new pads and confirmed they are still in great shape.

"Great Dervice And Sales"

fixed my truck where other dealer did not jose called to let me know what was going on very good about helping get rental truck would recommend to others

"Great Experience Thanks To Alex Barahas"

Alex Barahas was personable, knowledgeable, & helpful. He spent time with us even well after they were closed to walk is through the finer points of the vehicle he had sold us. Great guy and an asset to your firm.

"Positive Buying Experience"

Brandon , the salesman who assisted me, did an outstanding job showing me the truck I was interested in and gave me options in helping me to make my decision.

"Great Service"

Jack did a great job contacting when the vehicle was ready and the maintenance was within the time forecasted per Jack.

"Routine Maintenance "

Oscar made sure I knew they were extremely busy that day. I knew I would be in for a long wait. He quoted me less then I expected which was a bonus. Even better is my car was done even quicker!

"Great Experience"

Salesman made everything very easy to understand. I feel like we got a great deal. I was pleasantly surprised at how little time it took to complete the purchase.

"Easy And Fast!"

Easy and fast! I am always happy with their service! Car was ready for pick up before I was ready to pick it up!

"Great Service"

People were friendly and cost was low but with the construction going on it is currently a mess Hopefully the remodel will be finished soon

"Great Service"

No hassle, straightforward salesperson(Rene Anguiano),& financing guy was great! I found the car I wanted on their easy to navigate webpage,went into the dealer,and drove away in my new Ford Focus an hour later. Great experience!

"Need Improvement On First Impressions "

That after having to get a manager got involved i was able to find out what was wrong with my car and have it fixed same day.