"Great Service"

The person very kind and professional help me repair my car and let me loan a new car to my work place. I fill very comfortable for this service.

"Great Service!"

04-03-2017

Alan was cordial, knowledgeable and professional! They were very busy that day, but everyone there, especially Alan made sure to acknowledge my presence and apologize for the wait. Always with a smile on their face. Very pleased!

"Great Service And Quality Support "

03-27-2017

The customer service was excellent. I purchase another car from this dealership when it time for another vehicle. I would recommend this dealership to anyone looking for a car.

"Oil Change"

Josh in the service department is the reason I continue to go back to this dealership! He is reliable and honest.

"Excellent Survey"

Service was excellent. Clear communication and clear customer care. My service rep, Alan, has been above bar. Answering several of my phone calls and questions after my service was completed. He is the man.

"Great Service Department "

I love the service department at Thomas Acura! Everyone is always very helpful and Im always able to bring my car in same day; which is very convienent for someone like me with a busy schedule. Thanks again Allen :)

"Thomas Acura Full Detail And Cleaning Experience"

I would have to say the service on my car and the customer service was top-notch. The full detail was well priced and totally worth it and the cigarette smell removal worked beautifully. The best part was the customer service provided by the service consultant Alan Sze. He was really easy to talk to and was very up front about what exactly was happening for my service. Almost made me want to buy a new car and if anyone I knew wes looking to get an Acura I would definitely recommend this dealership.

"Great Service"

03-15-2017

Service was quick and efficient. Staff was nice and friendly. I have absolutely no complain. I am happy with the services

"Great Service, Comfortable Lounge"

03-15-2017

1. the clean comfortable lounge to wait 2. free shuttle to places nearby 3. Alan is friendly and always ready to help

"Dedicated Staff, Great Service"

03-15-2017

Service staff was very responsive, and pursued my vehicle concerns, which were difficult to isolate. They managed to figure out the root cause, recommend and then take appropriate corrective action.

"Great Service"

03-13-2017

My experiences are always prompt and exact on time. No excuses and very professional and welcoming. I am always satisfied and thats the reason I make the extra Drive from Los Angeles.

"Great Service From Service Consultant"

Alan Tze. Hes the main reason why I drive all the way from downtown LA to Thomas. There are closer dealerships to me that I can easily go to, but Ive been coming to Alan for a long time. Hes courteous, honest, and provides incomparable customer service.

"Outstanding Performance: Thomas Acura Sales Team."

03-06-2017

1. Internet sales; Jesssica Rosas responded to our emails in a prompt and professional manner. The sales person: Fernado Gallindo was knowledgeable, patient and very helpful. The sales manger: Bryan Oh helped to close the deal, his flexibility was appriciated. Finance Director: Raquel Figueroa provided information not only on the purchase contract, but also important service and maintaineanace aggreements available to us. The sales team performed on an outstanding level.

"Service Dept"

03-06-2017

Friendly and honest service department. Was in out in about 2 hours. The price of the service was really good.

"Excellent Customer Service"

03-03-2017

Alan (Ed as well who was off during this visit) and the rest of the crew have been cordial, very friendly and accommodating. Everyone wearing a smiling face. Very welcoming environment. Always anticipating my need such as loaner, water most of the time when I come in. Free Wifi is definitely a plus. Manager is great! Kudos to the team... hope you keep it up!

"Excellent Service"

The fact that the service consultant was able to answer every question I had in a timely manner and was able to get me the best deal on my oil change and a full service check on my car, I like how friendly and knowledgeable they were.

"Great Service"

Jessica is super sweet, buying was easy. Alan Sze is awesome and the reason I bought from Thomas and drive so far for service.

"Thomas Acura Makes Pm Service Quick Easy. No Fuss."

Easy to work with. Accommodating service. Great service manager. Everyone is very friendly and the service was fairly quick. Service was finished before promised time, which is great.

"Recall Service"

02-24-2017

Job gets finished quickly, and nice staff/mangment very helpful when asked a question/concern and had my rental prepared and ready to leave as soon as our appointment was over

"Great Service"

02-24-2017

Everyone is so friendly and attentive. The quality of service in this location is the best i have seen. I will keep coming to this facility.

"Great Service "

02-24-2017

Great customer service by Josh and a job well done on the vehicle both mechanically and the detail performed. Very helpful staff.

"Great Service"

Very pleased with service quick and done with great care. I will definitely recommend friends to this dealership. Waiting area was very comfortable with internet access.

"Unusual Problem"

fast, efficient and they explained everything in detail and constantly kept me up to date on the progress of the repair

"Service Of Acura Rl"

Your service people are so wonderful...Alan and Ed are the best... no pressure just honest answers and so polite ...

"Great Service Thomas Acura"

02-20-2017

Friendly, fast,easy. Like that Acura offers option of loaner car for longer service. Service manager took time to show how to know what service code to select online.

"Great Experience!"

I felt like the employees really cared about making my experience positive. I appreciated that they called us in the morning to see if we were still on our way to check out a Honda instead of just selling it to whoever showed up first. They also expedited the process since they knew we were trying to head back to SD to beat a storm. Everyone was very nice and I felt I could trust them. I would definitely consider Thomas Acura again for any future vehicle purchases.

"Great Service And Pricing"

Fast service and great pricing. Really helpful compare to other Acura dealer in Southern California. Will definitely refer to my friends.

"Great Service"

The staff is great. Everyone is so friendly and goes out of their way to make sure you are comfortable. Having your car serviced is truly made an enjoyable experience.

"Fast And Friendly Service! Thank You!"

Josh was very professional and friendly. The technician Bach was very detailed, honest and thorough. I feel very confidant about bringing my car to Thomas Acura.

"Interacting With Friendly Staff Makes A Difference"

Alan always makes the visit pleasant with his positive and friendly attitude. I liked that my car was detailed inside and out, my tires came out looking brand new.

"Great Service"

02-10-2017

In my years of owning a car and visiting the service department for maintenance have I ever had the experience I had with Alan last Saturday, February 4th. I felt relaxed and comfortable to be able to express my needs and budget without feeling the pressure of being sold into something I didnt need at the moment. For once, someone actually heard my needs and was empathetic. Thats what Alan offered to me and gave me hope that not all service department employees are in it for the commission or incentive by offering a service to customers that perhaps is not yet needed. He was gracious, attentive and a true professional.

"Service "

Availability of staff both sales and service working together to accept our vehicle after hours. Coordination was seamless and greatly appreciated

"Great Service At Thomas Acura"

Alan was friendly, courteous and answered all of my questions. I let him know I had an other appointment after the service and he made sure my car was ready well before the time I had to leave.

"Great, Friendly Service"

Everyone was friendly and they made sure I was taken care of. The shuttle was perfect for my situation. I was able to get a ride home and get picked up when my car was ready.

"Honest & Friendly Service"

The expertise of their staff. Mark and Ed are always helpful, and every experience I have had at Thomas Acura has been pleasant.

"Great Service And Trust Worthy"

Allan Sze is always a joy to work with. I have been going to Thomas Acura for 10 years and, the people always makes me feel comfortable and know that they have my beat interest in mind.

"Very Friendly Staff"

The Service Advisor Alan Sze was very informative and very knowledgeable and polite. He was thorough on explaining my concert with my RDX. My car was ready as promised time

"Great Customer Service"

Alan was prompt getting the service started and made me feel comfortable to ask him any questions I had. I will definitely go back to Alan when I get my car serviced at Thomas Acura.

"Service Department"

The ease of setting up the appointment online and being ready for you when you arrived. Nice lobby to wait in while your car is being serviced.

"Best Acura Dealer!"

I trust Thomas Acura as they have highly trained service technicians that truly know how to service my car and keep it running in perfect condition. My service advisor, Alan Sze is the best in his field and I trust his judgment and opinion as I know he will only recommend services that are truly needed. He is honest and knows everything there is related to cars! I would not take my car to any other dealer as the service I receive at Thomas Acura is unsurpassed! I have recommended others to Thomas Acura and have raved about Alan.

"Great Experience "

Smooth and very gracious people; Jeff, Bryan, Paul, Raquel all were great! They were all very thorough and not pressuring like most dealers. Very friendly.

"Excellent Customer Service"

The service assistance I received from Alan is one thing that will bring me back to your dealership. Alan made me and my family feel at ease, showing us the waiting area, offering us water and danish sweet. The most important is that Alan made me feel that Im NOT being rip off by the dealership. He immediately identified the problem and the solution i had with my vehicle. He has a genuine intention to help me with the problem and save me tons of money just by correctly identifying the cause of the problem. He could have easily led me to spend a lot more money on repair I dont need but NOT Alan. Alan is the most single reason I will come back to your dealership. He is the reason I brought my trust back to do business with car dealership. To me, the most important reason to come back to car dealership is TRUST, knowing I will not get rip off. The lack of TRUST is the reason why I no longer take my business to outfits like Sears and Firestone. ALAN keep up the outstanding service and gaining the trust of your customers. I look forward in consulting you for my next vehicle service. I will definitely tell my family to look for you for assistance as my family circle owns 5 different Acuras.

"Great Service"

Alan Sze is informative about what kind of services my car needs and explained everything thoroughly. He also gave me a catalog that showed what type of maintenance the numbers mean.

"Grest Service By Ed And Jason"

The service writer name Ed was very helpful... He is on it. The other service writer doesnt do much but text on his phone. This is the guy that sit to the left when you walk in didnt even asked me if I needed help.. 1 was there 15 minute and still didnt asked. But Ed and Jason did help... This is not the first time going there and every time I do go there that guy is just sitting there doing nothing and not looking pretty.

"Very Helpful & Friendly"

Service rep was very helpful and friendly, car serviced on time, cashier very friendly and efficient. Looking forward to next service appointment.

"Five-star Customer Service!"

Alan and the rest of the team are fabulous. The service is the best as very warm, friendly and welcoming, and take care of you like youre the only customer. They are the reason I get my vehicle serviced there. I would give them five stars.

"Amazing Staff."

We loved how there was no pressure. Your salesperson , Ralph, was extremely knowledgeable about the car. All of the staff we dealt with were very personable and patient. We feel we got a great deal.

"A Pleasant Service Experience"

Alan Sze, the Service Consultant who took care of my maintenance service is very professional, knowledgeable and his explanation on questions is very detail and he also exercised a courteous and patience manner.

"Great Service. Great Prices. "

The service was excellent. I am difenitly going back for my next service. Everyone was very nice. The cashier was a sweetheart.

"Service Department "

The service person was knowledgeable and friendly, sometimes I have doubts the labor described in the final invoice has really been performed, but until now the car work well.