"Love My New Mazda Cx5"
I did not plan on walking away with a new car this day but with the great service and great deal that I received from Herb I could not resist. Herb was very professional , he was determined to get me what I wanted in a new car. Everyone that I crossed paths with while purchasing the car was very pleasant . I did not feel pressured , I felt they honestly worked with me to make me happy !!
"Beautiful New Forester"
Our salesman, Matt, was very straightforward, extremely helpful, and worked with us to be able to purchased the exact car we had been seeking. The team was friendly, courteous, and the entire process went very smoothly. We were quite happy with the stress-free environment at the dealership and will certainly go there again for our next Subaru purchase.
"Mazda Cx5"
Love my new car would recommend this dealership to all my family and friends
"New Cx-5"
Smooth process, I really like my new CX-5. Would recommend.
"Great Service!"
Great experience as always. Very appreciative of Sales Manager, Kevin, and Saleswoman, May, for their outstanding customer service and willingness to work with me.
"First Time Car Buyer"
I had an excellent experience at this dealership as a first time car buyer. Matt Wood was extremely helpful with the process and very knowledgeable about the car I purchased.
"Great Experience As A First Time Buyer"
I came in looking to purchase my dream car not knowing if it would be possible or not and ended up leaving with car and a great deal as well! Marcus Escobar approached me and my father as soon as we entered Heritage in Catonsville and quite frankly seemed as if he was the only one interested and eager to help us. He was patient and extremely helpful throughout the entire process. From letting us take it for a test run, all the way to the final paperwork. I would definitely recommend this establishment and Marcus to a friend or anyone looking to purchase a great vehicle at an ever better price!
"First Subaru Purchase - Very Happy!"
I went into Heritage Subaru Catonsville just to ask a few technical questions about the Outback. I was prepared to walk out if I got a hard sell or was made to feel uncomfortable or pressured, but Anthony Arnoux was so polite and easy to talk to that I ended up buying a 2017 Subaru Outback from him the next day. Thats right - I left that afternoon with all the information I wanted, went home to talk it over with my husband, and came back the next day ready to make a deal. It was a long process, primarily because I had a laundry list of wants as well as a firm payment number in my head, but Anthony and his management team (especially Justin Cleaver) were so patient and so welcoming that I never felt pressured or guilted into making a decision. I truly felt like they were interested in what was going to be the best car, and best financing deal, for me and my family. I even went right home and recommended their dealership (and Subarus in general) to my parents, who were in the market for a used car. I would recommend anyone looking at a Subaru to come meet with Anthony at Heritage Subaru Catonsville. A+ service!
"Happy Story"
After researched few competitors and test drive my new Subaru Crosstrek, Matt Nemetz has helpful arranged exactly color,package options and price matched. No pressure dealing with him and his team Kevin and Victor. Think Matt when you want to buy Subaru!
"Health Profession"
The entire staff at this location made my buying process a Great experience. Mr. Yancy Cobbs , Mr. Naz Islam and Mr. Nick Barnes were truly professional and such kind gentlemen.
"New Car Purchase"
May was great and she made the buying process hassle free.
"Matt Was Great!"
Matt Nemetz helped me find the exact Subaru I was looking for. The car is literally everything I asked for and he got me a price that beat all other competitors. He was attentive, knowledgeable, humorous and generally a pleasant guy to deal with. Even the gentleman in the finance department (cant remember his name) was a pleasure to work with. Id recommend going to Heritage Subaru in Catonsville to anyone.
"Awesome"
Everyone was awesome and they even picked me up from my house. If I buy another car I would come back here. Richie Ramkelawan was great as my sales consultant.
"They Hiked Up Online Price After We Got There"
We went there to buy a car and the price for land rover evoque was listed for 23000$ and they said it was not inspected so the new price is 26,500. I have been so many dealership and owned 8 cars in last 9 years. In any sales business especially cars, they is always room for bargain or at least a deal. And they had nothing to offer. Of course I offered less for car had some scratches and alignment wasnt right and it was two door SUV. So we offered little less and they said no have a good day . And do come back if we changed mind. So manager named Armando called saying he was feeling disrespectful when we offered 22,300 out the door price. I guess in sales , every salesperson should know "customer is always right". Over all it was not a delightful experience just in terms of pricing. And yes as a salesperson , you need to have that sense of urgency to sell it. I believe Car dealership will make money if you make any client happy and they will bring you more client. Sales technique wasnt right . We drove and hour to get there .
"Purchased Mazda Cx 5 2017"
Purchased Mazda CX 5 2017 at Heritage Mazda Catonsville less then a month a go, happy with a car but not happy with a dealership. I was promised in writing at the time of the deal few additional accessories to be ordered and installed few days after purchase. My sales person went on vacation for a week the day after I purchased the car, and no one from the dealership called me to let me know if or when the parts would come in. When I called to check on the parts and spoke with several general managers Tom, Lola, Shawn they had no clue and said the would get back to me….they never did. I even stopped at the Heritage Mazda Catonsville one day and spoke with General Manager Tom about the part order but he had no clue about accessory order, I don’t think he was even listening to me. Had to wait for sales person to come back from vacation (week later) to get the accessories ordered and another week to have them installed on vehicle. A few days after purchase I have also noticed that the paint on the hood of my new car (I have not even opened hood of my new car) is chipped on edge near wiper blades right in the middle of the hood, and someone tried to cover it with a touch up paint. Took it back for dealership to inspect it, they did and admitted that is the dealership fault tried to clean it and remove touch up paint. The service department is HORRIBLE, when the service advisor was trying to inspect the damage he leaned over the car to see where is the car hood paint was chipped at the same time bunch of the keys was hanging out of his pocket is scratching side of the car, then general manager Tom took dry paper towel and started rubbing it on the paint witch made even more scratches. My car is less then a month old and paint has a lot of scratches and the chip on the hood and all off the scratches done by dealer. Then after this HORRIBLE experience they tell me that they can repaint the car and fix the damage…..really paint the car? Did I mention that the car is less then a month old and has less the 1000 miles on it? Another display of HORRIBLE customer service! NEVER EVER EVER go to Heritage Mazda Catonsville.
"Good Service"
06-27-2017
The dealer Matt Wood was very helpful, was able to reduce the price significantly, essentially matching the lowest quote I could find for a similar vehicle in a 75 mile radius. He also helped with the test drive and provided good explanations to all questions. Waiting for finance department took a long time because of an unexpectedly large number of customers, but the facility was comfortable with large television screen, so it wasnt too bad.
"Steve Sherman Is A Gem!"
My whole family has had a wonderful experience with Steve Sherman! Steve is honest, hard working, and so personable. He made my first car buying experience a pleasant one and treated me with respect. I am loving my new car and feel confident that Steve and his team set me up with a fun and dependable car for my long commute. I look forward to recommending his service to my friends and coworkers. Thanks to the rest of the team as well.
"Outstanding Customer Service"
06-22-2017
I purchase new car on 06/19/17 from Heirtage Catonsville. I received excellent customer service and everyone treated me very well. I was very please with May Ferris, she greeted me with a smile. This was the first time I had dealership to assist me buying car, with such friendliness. Im very pleased with the vehicle I received.
"Mazda Miata Customer"
06-21-2017
A year ago Salesperson Steve Sherman spent time with me regarding my interest in a Mazda Miata. At that time I was not able to purchase the Miata. A year later I remembered the consideration, care, time and professionalism shown by Steve. When I returned Steve Sherman worked to find the Miata that met my needs. Moreover, he worked with the team to meet my budget and finance requirements. His follow up and interest in my desires were greatly appreciated. Moreover, I was delighted with his empathy in working with me to finally get the vehicle I wanted.
"Great Dealership"
I really enjoyed my experience at this dealership. May, my sales associate, and the sales managers were great. They were knowledgeable and offered me a great deal on my new car. Id recommend them to anyone.
"Fantastic Experience"
06-13-2017
We had a fantastic experience with Randy Alleyne. This was not a pressure sale. He let the vehicles speak for themselves. He answered all the questions, did not try and make us wait for an unreasonable amount of time to wear us down, and significantly beat other dealers on the value of our trade-in. When the color of vehicle was not on the lot, they had one driven up from Silver Springs and we got it on the same day.
"Great Sales Service"
Went in knowing that I wanted a Mazda 6 and with a good idea of what I wanted for features. It was a busy Saturday night before closing, but Patrice was patient with me and helped me find the exact car that I was looking for. The most important aspect to me was that she never used pressure tactics, but instead had a great attitude throughout and made the always grueling car buying experience a bit more enjoyable.
"Forester & Tiguan In 1 Day!"
Matt & Kevin, Thanks so very much for spending such a long time with us to make sure both our new vehicles fit our individual needs and budget! You both are amazing!
"Love My New 2017 Cx-5!!"
Patrice Clark was fabulous! Very friendly and knowledgeable. She was so patient as I visited a couple of times before the 2017 CX-5s arrived. As soon as the 2017 CX-5 came in she gave me a call and I purchased that night. No pressure which was great.
"Fantastic Experience"
Extremely professional staff, great selection, & no nonsense. Thanks to Steve & the team!! Appreciated the Towson & Salisbury connection as well!
"2017 Forester"
We purchased 2017 Forester Touring on 3/17/2017. Exrtimly happy with the car. The sales team very helpful, and knowledgeable. Especially May Farris. They explained the benefits of trading my 2014 Forester vs Carmax. Thanks!!!
"Outstanding Dealership!"
My husband and I recently purchased a new 2017 Subaru Forester from Heritage Subaru of Catonsville and received outstanding service. Our salesman, Jorden Edwards, was very knowledgeable about the vehicle and was genuinely interested in meeting our needs. He took time to answer all of our questions and never pressured or rushed us to make a decision. When Jorden was called away for a few minutes to speak to another of his customers, Shawn, the manager immediately came over and kept the process moving for us. Both men stayed beyond closing time so we could take our new vehicle home that evening. I would highly recommend working this dealership and Shawn if you are looking for a new Subaru!
"Excellent Car, Care, And Service"
Could not have had a better experience buying a new car. After the car I drove for 10 years got into a wreck, I needed a new one, which would be the first I actually owned. Randy, the salesman, and the staff of Heritage Mazda were tremendous in every capacity. They were courteous, warm, genuine, and while any dealer wants to make a sale, I never felt pushed or coerced into a deal. They worked with me to meet my needs and budget. I had looked at numerous cars at numerous other manufacturers and dealerships, and the service I was provided here was a big part of why I chose Mazda. If you go, ask for Randy. Hes the best. Zero regrets.
"Subaru 2017 Forester"
we were very happy with our purchase of new Subaru 2017 Forester. Sales person was very helpful.
"Who Knew Car Purchasing Could Be Relaxed."
Initial contact was straightforward. Meeting with William was relaxed and straight to the point. The test drive was great, it could have been a little longer. Final negotiation was concise and William had the paper work and trade in all ready to go the next morning.
"Purchase Of An Pre-owned Outback"
02-22-2017
Patrice Clark assisted us with our purchase of a pre-owned Outback. She was very helpful and it was pleasant working with her. I would recommend her to others purchasing a car at Heritage.
"Fantastic Customer Service"
Salesman and Service were extremely helpful and knowledgeable. Willing to show me all the new features and processes to ensure my first driving experience in my new Subaru was positive. Great customer service.
"Recovering From An Unexpected Totaled Car"
Thanks to Will and all of the staff at Heritage Suburu. The conversation about our new Outback was pressure-free and helpful as we moved from one long time car make to the Suburu. We were given time to think through the purchase and given a great deal on the car. All of the staff are professional and know their cars and respect their buyers.
"Great And Friendly Experience"
A great experience with Heritage Subaru. I was trying to buy a used Forrester for my daughter in Ohio, and Richie and Shawn were excellent to deal with and helped me out a lot. I appreciate it!
"Love My Subaru"
My husband and I went into Heritage Subaru in Catonsville MD on January 14, 2017 to purchase a fully loaded 2017 Subaru Impreza Hatchback. The entire staff at Heritage Subaru was very kind, courteous and friendly. Our sales associate Matt Nemetz was very conscientious, knowledgeable and exceptionally helpful. Matt diligently assisted us with our search and eventually found our dream car close by. The manager of the facility and the finance officer were also very helpful and made our purchase a pleasure. My husband intends on purchasing his next car at Subaru and Matt Nemetz is chiefly responsible for that decision. Keep up the good work guys!
"Love My Subaru"
My husband and I went into Heritage Subaru in Catonsville MD on January 14, 2017 to purchase a fully loaded 2017 Subaru Impreza Hatchback. The entire staff at Heritage Subaru was very kind, courteous and friendly. Our sales associate Matt Nemetz was very conscientious, knowledgeable and exceptionally helpful. Matt diligently assisted us with our search and eventually found our dream car close by. The manager of the facility and the finance officer were also very helpful and made our purchase a pleasure. My husband intends on purchasing his next car at Subaru and Matt Nemetz is chiefly responsible for that decision. Keep up the good work guys!
"Heritage Subaru Catonsville,md"
01-25-2017
I dealt with Shawn Davie on the phone and then Matt nemetz . Everyone was very helpful and they did all they could to get our business. We were very happy and would recommend this dealership to anyone who is looking to buy a vehicle.
"Wonderful Experience!"
01-23-2017
Steve Sherman is the best car salesperson we have ever experienced! (Knowledgeable,friendly,and informative). We never had such a great time buying a car than with Steve. He made everything so easy for us.
"Love Our Cx5"
01-16-2017
My husband and i needed a new vehicle for our expanding family. We decided on the mazda cx5. We met with randy at heritage mazda of catonsville and really like his honest, straight forward way of doing business. We didnt buy that day, but after shopping around for a few weeks decided to go back to randy because he had earned our business above and beyond any other sales person we delt with. We were very happy with randy and we absolutely love our new cx5!
"Great Service"
01-12-2017
I LOVE MY 2014 SUBARU FORESTER, ITS BEEN RELIABLE I WOULD NOT BUY ANOTHER BRAND SUBARUS ARE SAFE AND RELIABLE. I SERVICE MY VEHICLE AT HERITAGE SUBARU THEY CLEAN THE CAR WHEN YOU COME IN FOR SERVICE, EVERY ONE IS FRIENDLY FROM MANAGERS TO PORTERS. WHEN I ARRIVED JENNIFER GREETED ME AND WHEN MY CAR WAS IN THE SHOP LEJUAN CAME AND ALSO EXPLAIN THE SERVICE TO ME THEY TOPPED OFF FLUIDS, CHECK TIRE PRESSURE I WOULD LIKE TO THANK THEM FOR THERE AWESOME SERVICE. GREAT SERVICE DEAPRTMENT
"Very Happy With My New Forester"
It was a fast process and with much hassle to get the best deal we can get.
"Out Of This World"
12-30-2016
I bought a Forester from May Farris a couple of days ago. She went out of her way to make sure that the Forester options had everything I wanted. I have never been treated like that before, May is awesome!!
"Highly Recommend"
Purchased a Subaru Outback for my wife last year, and recently a Crosstrek for myself. Worked with Mr Yong Lee both times who made the process simple. Highly recommend both the cars and the salesman.
"Best Car Buying Experience Ever"
12-12-2016
Matt Nemetz is outstanding. Great customer service.
"Satisfied With Our Experience"
We just purchased a 2017 Outback a little over a week ago and had a great experience with our salesman Kevin James. He was very knowledgeable about the car and the brand. He answered all our questions and we didnt feel pressured to buy anything. We visited several car dealers before settling with Heritage Suburu in Catonsville and it was by far the most pleasant experience we had. The only thing we were not too happy with was the color. We requested the wilderness green and they told us to come back for it the next day but we arrived the following day it was the Lapis blue that they were able to get. Fortunately the blue was our second choice so it turned out ok. Although my wife would have preferred the green, since driving the car we have both been very satisfied with its performance over the last few days. We would definitely refer our friends and family to Kevin at the Catonsville location. He was great!
"Great Service"
11-29-2016
William was very helpful, responsive, and dealt with us very honestly. We felt well cared for as we were buying our car.
"Awesome Experience, Awesome New Wrx"
11-28-2016
Had a simply great experience with May Farris buying a new 2017 WRX. She even did something that, up to this point I had come to believe didnt happen any longer: She called me back when she said she would--like the actual day and time. She also answered all of my questions (and I had a lot of them). Now, you might think that doing those two things should be "standard operating equipment" for folks in automotive sales...but if youve been out to buy a car recently you know that isnt always the case. Also, the rest of the sales staff--manager and up the food chain--went out of their way to be super helpful. Not only was May great, but the rest of her team was as well; it felt like there was a whole team of people working to find the exact perfect new car for me. And, in the end....they did. Ask for May when you go, you wont be disappointed.
"Great Experience"
Throughout the course of my most recent car-buying experience, this dealership stood out to me above many others, and I was very impressed with the experience I had at Heritage Subaru in Catonsville for many reasons. I was treated with kindness and respect and felt that my voice was truly valued through the entire process. The individuals here were flexible and patient and were happy to review all components of the process with me multiple times. Most important of all, I felt that the individuals here had integrity and were very honest. I worked with Kevin James who was not only very knowledgable and experienced in the field, but also courteous, down-to-earth, funny, and friendly. I certainly would recommend this dealership. The individuals here worked with me and went above and beyond to make sure I was satisfied and happy with with my purchase. I think they helped me find a vehicle that was a perfect fit for me and I am very thankful for their help.
"Used Subaru Outback"
11-22-2016
May was great, she took the time to test drive with me and worked to get me the best deal possible given my price range. She also has the best hats.
"Great Car, Great Service"
The folks at Heritage Subaru are great. We walked in and test drove a car, and Matt helped us through the entire process, even when we came back later to purchase the car. He was polite, knowledgeable, didnt pressure us at all, and dealt very calmly with our small child in tow! He was understanding of any questions we had, and presented himself as a resource for questions we may have in the future. We love our Impreza, and Matt helped make sure we made the right decision for us!
