"Unethical Business Practices."
Once you purchase your vehicle, forget the customer service. I left multiple messages for Fernando in finance and have yet to hear back. I have received a total of 5 credit inquiries from our purchase of a new GMC Yukon. Fernando said when we were there that it was being financed through Bank Of America and never said anything about MULTIPLE CREDIT INQUIRIES. I called Fernando on Monday after receiving a seconds credit inquiry and was able to speak to him. He stated we are using Bank Of America and you shouldnt see any other inquiries hit you credit report. He then stated it shouldnt make a difference of how many inquiries you get in the next 14 days since theyll combine them. I told him Fernando that whether they combine them or not, he never received our approval to send our info over to multiple banks. He again stated you were approved by Bank Of America so you shouldnt see anymore credit inquiries. Tuesday morning We received two more credit inquiries, I again called Fernando but this time there was no response so I left a message. I never received a call, text or email from him. Wednesday I tried Fernando again and same outcome, voicemail left. Thursday morning and Im pretty upset that I hadnt received a call so I called and spoke to floor manager. I gave him the whole story. He apologized and said sorry Fernando is with a customer but Ill look at your file. I spent about five minutes on hold while he looked everything up. When he came back on the phone he stated "yes I see here that you loan is being financed through Bank Of America and that all inquires should stop. I then let the floor manager know that at no point did Fernando let us know about multiple credit inquiries and that from the moment we sat down in front of him it was Bank of America. He again apologized for the misunderstanding and we completed our call. Now Friday afternoon I receive another credit inquiry, I again pick up the phone and call Fernando. I am again greeted by this persons voicemail. I left him a third message to which I again got no response. I then Called Edith Ramirez which is there customer relations manager and was also greeted with her voicemail. I left Edith a vm and gave it a couple hours. Again no call back from anyone. This dealer is just in it for the money and doesnt care about the customer once youre gone. I would think after spending 65K they would get back to me in a timely manner. Update Friday 6/30/2017 I called Cerritos GMC and asked for Martin my sales person. I went over my situation with him. He was sincere and apologetic about the situation. He even stated I dont know why they do multiple credit inquiries and that it happened to his family member also without their knowledge. Martin then walked over to Fernando and asked him about our loan and was told that now our loan is through Ally Financial. I thanked Martin for his time and concluded my call with him. I then called Ally Financial to confirm my account with them and they have no record of account for me. This situation is getting more and more disturbing to me. We have had the vehicle for a week and cant get a straight answer on who we are financing through. I will never shop at Penske GMC in Cerritos again and I will not recommend any friends or family to this location or any Penske location. Later in the day I received a call from Martin Ruelas asking me to please give them a very satisfied on the GMC survey. Martin stated Ill make it worth your while and give you a free oil change and a free tank of gas. I let Martin know that I was not interested in his free services and that potential customer need to know what is going on at Penske GMC. I then emailed the owner Phillip Hartz directly since we had his information from when we were there. I let him know everything that has transpired and was hoping for a call back or even an email but I received nothing from him either. Lack of customer services
"No Reason To Visit This Place"
There have been too many service remind phone calls from Penske GMC. They dont care what time they are calling me. Sometimes, they bother my early morning sleeping. I asked them to remove my name on it, but they didnt care what I asked. According to the representative who help me for the service, my warranty was expired, so they have to charge for oil service. Ive never paid for oil service charge for leased car, but GMC charges me. I accepted to pay it, but I still cant agree with it. Even though they were going to charge for their service, how come they have given me numerous phone calls? It has been bothering a lot! Everyone is working during day time, so sometimes Ive been at a very serious moment at work, but they dont care. Just keep calling me. One day, I received phone calls from 3 different representative. Also, their service time is too long. Usually, they take more than an hour and they took more than 2 hours for oil change with high cost at this time even though I have an appointment. There is no reason that clients need to get service from Penske GMC.
"Got My New Car!:)"
Excellent service. Got my car in 1 visit, all taken care of. Grateful that they worked with me to get exactly what I wanted! Thank you!!
"Good Service!!"
Very good and friendly service. ¿ It does not negotiate prices. ¿
"2016 Buick Regal"
NEVER had a better buying experience. From the phone contact, to the salesman, to the F&I lady, to the sales manager, it was a pleasure doing business with this company. Gives a new meaning for customer service. Should be rated TEN STARS. I drove 120 miles to buy this car. Paul
"A Pleasant Experience."
Overall a pleasant experience, would highly reccomend them.
"Robert Adams Is Awesome!"
Robert Adams provided me fantastic customer service. From my first phone call Robert treated me with respect and provided all the info requested with the utmost integrity. When I picked up my new Regal Robert delivered on every promise he made. Robert is a stellar representative for Penske GMC/Buick. I will definitely do business in the future with Robert and recommend Penske to family/friends..
"Penske Gmc Of Cerritos"
I am VERY pleased with the professionalism, EXCELLENT service provided and the overall ability to identify a problem AND fix it. They also do a great job with customer satisfaction follow up . The dealership and service department is A1 first class! YES! I would recommend this dealership and service department without hesitation!
"Bad Service"
Took my car for a oil change and asked the service guy to also have them rotate the tires, went to pick up my car, come to find out that my tires did not get rotated, asking myself if they even change the oil! Beware when you take your car and make sure you dont leave it there! Just wait and watch them doing it instead!
"Still Waiting For My Keyes..this Place Is Horrible"
sales dept was fine but finance was a nightmare. negotiated the price and headed to finance. was told that my rate was 4.99% and when i asked to see it on paper was denied. asked for a 5 day option contract and was told they only give 3 days. didnt put it in the contract also would not put the missing key on a due bill. called 1 day later and told finance that they would have a check the following day from my credit union. got a call back 5 minutes later and was told that they had already processed the finance and that i would have to wait 30 days and refinance. called Robert Alvarez and he took care of that part. its been over 3 weeks and still no keys. cant get a hold of anyone at the dealership. they literally wont pick up the phone. left many messages and still nothing.
"David"
Melissa in internet sales is straight forward and really cares about the customer. I will be referring friends and family to her for future purchases!
"Sal Martinez Owner Of New 2016 2500 Hd Denali"
Robert Adams made our buying experience the best thus far. He was on top of his job, very professional and delivered fantastic customer service. He guided me through out the week prior to arrival. He made the deal. We drove 3 1/2 hours one way to make this purchase and if we had to do it again we would.
"Bought Used 09 F150"
I found just the truck I was looking for used, at a good/fair price at a GM dealer. Dealers will sell other brands than their own at a better price than if they have that franchise. I brought printout of cars.com adv. and printout of KBB tradein value of my car. At the lot they had a price on it thousands more than their ad price. Once I pointed out the difference they honored the ad price. They then offered me $2000 less than book for my trade. Nice try I said but said give m me book and you have a deal. After that easy deal. Good overall experience. Go armed and youll be fine.
