"Painless Transaction"

Great quality vehicles for good prices. Very attentive to details.

"Very Happy"

Dan and Vinny, Great people to work with. Very professional and easy to communicate with. I will definitely return in the future. Salesman are not pushy what so ever, and make sure your taking care of.

"2015 Bmw X4"

I was shopping for a new used vehicle with low miles & Vinny showed me the above mentioned vehicle. Professional, intelligent, courteous. A great shopping experience I would definitely recommend Richards to family, friends, coworkers. Thanks again Vinny Dan Joe Richard Frank & Camila Larry Cunningham Alpha Warranty Services

"New Car"

My Husband and I was looking for a new truck for him, we came to Richards motors and Joe found him what he was looking for and more. Danny also helped made the buying process make so easy. I was a great experience we are very happy. I recommend to all my friends and family.

"Very Happy"

Danny and Vinny were both fantastic in helping me purchase my vehicle. As a first time buyer I had many questions. they answered all my questions and more. I will definitely come back for another vehicle in the future

"Very Pleased"

Everyone that I came in contact with her at Richards motors was truly awesome. They made the experience of buying a car so easy, I didnt have one problem with anything dan the gm, joe the salesmen and the rest of the staff are wonderful people. Richards Motors will be the home I get the rest of my cars from.

"Very Pleased"

very pleased with the service I was in and out in a couple days i would highly recommend to anyone!!!!

"Loved It"

Was looking for at use Truck in my price range ,had a perfect truck for me,got things done quickly and great customer service done by all a plus will refer to everyone in need of a new vehicle joe and dan made things go much easier both very helpful

"Laurab"

Excellent dealership to work with! Had a great experience at Richards. Friendly staff and a great selection of cars.

"Horrible"

Good price on the vehicles which drew me into the company . I drive from nh to make a purchase . I asked for the AC to be fixed before taking the vehicle . It wasnt repaired . Didnt think to test it as it was in middle of winter and was focused on heat . First day it hit 70s I tried it and didnt work . I was passed the warranty and still called them due to the time I owned it . Now when I asked what was done to repair the AC the response was idk. No paperwork but they covered the labor. My one star covers that. They lost the deal on my next purchases due to garage being built. They are good at sales but make sure to check tapirs made as thats a sham.

"Purchased 2014 Ram"

Great car buying experience. Beautiful truck! I enjoyed the process with Joey and Dan! They helped work through all the logistics nicely.

"Tom Ferris"

overview great sales man mark is awesome very straight forward about everything on the vehicle also very fast with the process of purching

"A Great Buying Experience"

Its been a pleasure doing business with everyone here at Richards Motorcars.

"The Buying Experience Was Excellent."

I would buy from this dealership again and recommend to any family or friend.

"They Did Their Part-i Just Couldnt Get There Fast"

Richards called me right up after I inquired about the Sequoia. they sold it the next day before I could get there. Not their fault-it was great price on a nice vehicle. Thanks Vinny for trying! kc

"Very Responsive"

I made an online inquiry about a car they displayed on their website. They were very prompt in their response, thorough in their answers to questions about the car and were very flexible about scheduling a time to visit. I ultimately decided to go in another direction but it was financially driven and not anything to do with the dealership. I would not hesitate to engage with them if the opportunity presented itself.

"Prompt Reply"

Did not buy anything. But, I will try again whenever dealership has a car that is better fitted.

"Knowledgeable Dealership"

While i didnt buy a car from Richards, the sales staff was very helpful in advising me on the process of buying a used BMW. They didnt have the one i wanted but offered to answer questions during my search. If they had the right car, i would have bought from them. They seemed very honest and very knowledgeable

"Prompt Reply. Good Prices"

I was looking for a used BMW. Unfortunately this dealership didnt stock the one i wanted. That said they were very prompt in their reply, they checked in periodically to see if i had found the car (as they were continuing to look for the specific car i wanted). I would not hesitate going back to this dealer - they seemed very knowledgeable as well.

"Buyer Beware - Update"

I am updating my previous review of Richards Motorcars - I can now give an excellent review of the dealership. Joe the manager has gone above and beyond to rectify the repair issue with the Mercedes that I purchased. Thank you so much for making this a positive experience again!

"Buyer Beware"

I purchased a 2011 Mercedes from Richards Motorcars in November 2013. During the initial buying process, they agreed to get a second smartkey made for the vehicle. It took a full month, and a lot of phone calls to finally receive the second key. Also, when we did the inspection of the vehicle, there was a gash in one of the tires that we wanted replaced, which they again agreed too. When we picked up the car, they assured us that they changed out the tire, but come to find out, they just took off that tire, turned it around and put it back on! I will not be purchasing another vehicle from them!

"Mercedes Benz Ml55 Amg Owner"

I have 2001 Mercedes Benz ML55 AMG. I arrived to this dealership to take a look on 2011 Mercedes Benz GL450. Internet sales manager was showing to me this Mercedes. I liked the car and actually almost decided to go into the process of buying but was stopped by Internet sales manager because my car is too old and has already 108000 miles. He said is better to sell my car on www.cars.com and then come back to the dealership and buy. He is very honest person. I like what he did. I used to sell cars myself and I know usually they like to push customers to buy. This dealership has very competitive prices and I think this is why they dont push you to buy. I recommend this dealership. Very low competitive prices. Huge selection.

"Bmw 528 Owner From The Cape"

I have never experienced a better buying situation than here at Richards. The process was smooth and low pressure. Negotiations were done face to face and within minutes a deal was made that was of benefit for both sides. I was happy with my trade in value and was happy with the sales price of my 2010 BMW 528. Overall this is a well run operation and when Richard stood behind the vehicle after my purchase to fix a paint issue - it was done extremely well. Kudos to all who work here and I will be back for my next car. Dick N. Falmouth MA

"Good Atmosphere, Good People!"

A Boutique type of dealership, small staff around 3-4 sales people. Nice presentation of there inventory that appeared to be very clean. I received lots of personal attention which gave me a good vibe walking into this place , I guess it was one of the biggest reasons why I bought.

"Recommendation From Sun Devil State!"

Purchased a 2011 BMW 550 from this dealership in Sept.2012, found the vehicle on cars.com , sent an email to inquire about the vehicle and I was quickly responded to by Frank Bonnano. I explained to Frank that I live in Flagstaff AZ and I have been looking for this particular model BMW but I was in experienced in purchasing a vehicle without actually viewing the vehicle in person. He assured me that Richards Motorcars was very familiar in dealing with circumstances like mine and offered to bring the BMW to the local BMW dealership for a pre-sale inspection for my own reassurance. Frank Facilitated the transport to the local BMW store and I shortly thereafter received a phone call from the BMW rep. assuring me the quality of the 550 which gave me tremendous peace of mind! Frank then arranged shipping for me and I received my vehicle approx. 10 days after I started the process. Very Impressed with the whole process that I recently purchased another vehicle from Richards for my wife (2010 audi A6) and this time I had the complete confidence in Frank and Richards that I passed on having an independent inspection after a thorough description by Frank on the vehicles condition and once again I was very pleased when our Audi arrived as stated! Very impressed with these transactions and wanted to share my findings about Richards in this review! Thank you Frank!

"First Purchase Of Many!"

I called this dealership and spoke to Nick Plasteras about a BMW 535, I was very pleased to hear his professionalism and product knowledge of the vehicle and the fact that it was still in stock. Reason being is that I had made many calls to other luxury car dealers in the area and was displeased by the lack of product knowledge and the bait and switch methods that were trying to be forced upon me after learning the vehicle I had called on was no longer on their lot for sale but the adds remained online! I decided to visit Richards Motorcars and I was greeted by Mr. Plasteras whom had the vehicle waiting for me up front CLEANED and ready for a test drive. After a 1 mile test drive and further discussion with Nick I felt very comfortable with him and his dealership. We consummated a very fair deal and purchased a late model BMW. We have had our vehicle for 3 months now with problem free driving so I decided to bring my daughter into Richards to purchase her first automobile. Hopefully this is the start to a long relationship with a Car dealership that I actually trust. Thank you ! The Tomadakis’s

"Joe Is Great!"

Recently went looking for a car with some incorrect information. Joe very nicely corrected my misconceptions about the car and made some recommendations of other cars. Unfortunately the dealership didnt have my second choice, but Joe was very informative and did not try to rush me or sell me a car that would not have worked for me. Had they had the car, I would have definitely bought it here. Thanks for having salespeople that are not difficult to work with or make you feel uncomfortable.

"Overall, A Great Experience ."

I came to Richards based on finding the exact color combination I was looking for online. I had been at a few other dealers before arriving at Richards and I will say I was a little skeptical. I had dealt with "name brand" used dealers and didnt recognize Richards as a well known and reputable dealer. Truth is, they werent well known to me, but they were certainly reputable. My first interaction was With Nick. I found him to be approachable, informative and easy to work with. The car I was looking at was in use by the GM (Frank) when I came in to see it. Despite being in use, they made the car available for a quick viewing. I was pleased with the car from a configuration and pricing standpoint and wanted to see it detailed. They had it ready the next day and we started working on a deal. While I gave them a 4 on pricing, my deal was fair and reasonable, Im not going to give anyone a 5 in this category. I was going to trade two vehicles and walk away with nothing out of pocket. In the end, I changed my mind and traded only one vehicle and paid the difference. I was treated fairly and professionally by all. I enjoyed working with Frank, Joe and Nick and I plan to use them for my service in the future. I would recommend them again for any of my friends or family and when I make my next purchase, I will be certain to give them a visit. Their low pressure sales approach lets their impressive inventory speak for itself and do the selling. Overall, a great experience and a nice change from the high pressure sales of the larger dealerships in the area.

"Positive Experience "

I was looking to purchase a used car for a while, but had trouble finding the car I wanted at a reasonable price. I heard of Richards online and decided to take a drive there (I live over an hour away) to see a Mercedes suv they were selling. As soon as I walked in I met Nick. Nick is such a nice guy and was the best to work with! He gave me the keys and I checked out the car. There were a few minor imperfections (its a used car I know) but nick gave me his word everything I pointed out would be fixed! I ended up purchasing the car (with zero pressure) and when I picked it up it looked brand new!!! Everyone there is very friendly and they are nice, honest people who made buying a car very easy! In fact, we were so impressed with them that when I went to pick up my car, my husband bought a car there too! They were equally amazing to him! We love our new cars!!! Thank you!!!

"The Best And Most Enjoyable Experience."

I must first state that I don enjoy purchasing vehicles. I have walked out of 3 places during a sale and never had a great experience in my lifetime (more than a dozen cars). My background is mechanical engineering and I a particular person with specific requirements. With that being said, dealing with Richards has been the best and most enjoyable experience in buying a car by a landslide. It started right from the beginning with their inventory. They have a very good selection of quality automobiles. I am located around 1 hours away from them, so a detailed observation of the automobile before I travel is essential. Franks evaluation of the Audi and BMW over the phone with me was spot on. When I arrived to review the vehicles, he had covered every detail very well and there were no surprises. Joe then handled the finances and was very pleasant to deal with. Shortly after I had a chance to talk to Richard and discuss his business model. I have complete confidence in this business and them standing by the cars they sell. I owe it to Richards in restoring the pleasure of buying a vehicle again for me. The car itself, quality, and the experience. They made it fun again. Thank you. I would absolutely recommend Richards to my friends, family, and other. Il be back for more cars.

"Pleasant Experience!"

I recently purchased a 2007 BMW 650i Coupe from Richards Motorcars. I checked out their website and found the vehicle I was interested in. I was contacted immediately by "Nick" who was fantastic to deal with, he answered all my questions and was well versed on the BMW. I was hesitant at first as I never had a good experience with used car dealerships, but Nick was a "no pressure" sales person. I went to the dealership a few days later and checked out the BMW in person and was greeted by Nick who told me to take my time and check out the car and to take it for a test drive. I never felt pressured at anytime to "buy" the vehicle. I left the dealership to think it over and a few days later I contacted Nick and traded in my Corvette for the BMW, the dealership gave me exactly what I wanted for a trade in value. I could not have been more pleased, they got me a great rate from the bank with the terms I was looking for, the paperwork was well prepared by "Frank" who was also a pleasure to deal with. I have not been disappointed, the vehicle was everything they said it was and a few minor problems were taken care of right away. I was even met by Richard Sr. the owner who was very personable. I was never treated so well by any dealership and have told my friends about Richards Motorcars. I plan on purchasing a second BMW for my son within a few months and look forward to another pleasant experience.

"Highly Recommend!"

I actually bought two cars from these guys in one week! Not one, but two. I picked up a gorgeous Audi A6 3.2 for my wife. Frank, Nick and Joe were fabulous to work with. They took care of every little detail and made me feel great about the transaction. They even took care of a couple (very, very) minor issues with the car at no charge. The car is fabulous. So A few days later I decided I needed to replace my current vehicle as well. I went right back to Richard. Frank, Nick and Joe put me in an awesome Audi A6 4.2 (I can have my wife driving a faster car than me!). They were equally accommodating on the second car; really went out of their way to give me a positive car buying experience. Two seamless transactions. These guys sell beautiful high-end vehicles at very reasonable prices. They also excel at customer service. I highly recommend you visit them for your next late model Audi, BMW, MB, etc.

"Outstanding Service"

Its rare that you enjoy a car buying experience. However working with Frank Bonnano and his colleague Joe was a great experience. I saw the car I wanted online on a Saturday morning, went over to test drive it, sat down discussed finances and was out the door in an hour. While I was examining the car during the test drive, I expressed some concern over the state of the tires. Frank said he would check with his service people and get back to me. On the day I took delivery Frank mentioned that the tires were borderline and that he had ordered me an entire new set because he didnt want me to have to buy a new set of tires 3 months after taking delivery of the car. That is outstanding care and service. I will be sure to give them a call when I next have to buy a car. I have absolutely no hesitation in recommending them. They are a best in class organization.

"Nice Place - Professional Staff"

Very pleased with my automobile transaction and wanted to express my views as I promised the people at Richards I would! Found this Car dealer on ebay and purchased a very nice Audi Q7 with options I was looking for. Because I live in Maryland I did most of my transaction by phone with my sales consultant Nick P. He was very professional and upfront, which I found refreshing. I flew to Boston to pick up my vehicle and Nick met me at the airport, very convenient! There facility was very impressive, clean and very much attention to detail oriented. Because this was the first used vehicle I ever purchased I was very pleased to see that Richards Motorcars had the same look and feel as a new car facility. Very happy with my Audi!

"Customer Service"

The person answering the phones was very short, rude, and unprofessional when trying to call for information on a car seen online. I own an operate my own company and I would never tolerate customer service like this.

"Great Place!!!"

I was recommended to this dealership by a friend. Frank Bonnano and his associate Joe M. went above and beyond to make sure I was totally satisfied with my car. I was very happy with the purchase of my Audi A8 that I purchased in January, however after a few weeks I had noticed an imperfection in the paint of the vehicle. I contacted the dealership and was told to ring the vehicle back and we will see what we can do I brought the vehicle in and was told that it would need some body work performed. I was given a loaner vehicle from Richards and when I returned to pick up my Audi I was very pleased. The work they performed was outstanding and to my surprise it did not cost me any additional money. To be honest, I was expecting it would cost me something. Thank You again and I am sure I will return for an upgrade! I will recommend.

"Great Place!!!"

I was recommended to this dealership by a friend. Frank Bonnano and his associate Joe M. went above and beyond to make sure I was totally satisfied with my car. I was very happy with the purchase of my Audi A8 that I purchased in January, however after a few weeks I had noticed an imperfection in the paint of the vehicle. I contacted the dealership and was told to ring the vehicle back and we will see what we can do I brought the vehicle in and was told that it would need some body work performed. I was given a loaner vehicle from Richards and when I returned to pick up my Audi I was very pleased. The work they performed was outstanding and to my surprise it did not cost me any additional money. To be honest, I was expecting it would cost me something. Thank You again and I am sure I will return for an upgrade! I will recommend.

"Great Online Purchase!"

Nick, Thank you! Thank you! for holding my hand throughout my first on-line car buying experience. Everything you told me was absolutely true. You said my car was beautiful and it is! Its perfect! You said you can arrange shipping at a reasonable cost, and you did. You said Richards Motorcars was a trustworthy dealership with the best prices around and it is. Everything happened exactly like you promised! You have made a believer out of me. I would highly recommend Richards Motorcars and you to anyone looking for a great car at a great price even if they are 1000 miles or so away like I was in Southwest Florida! Cheers to you and your staff on making my Mercedes CLS 550 a pleasure in my life!

"Great Experience!"

"My overall experience at Richards Motor Cars of Malden and even more so the type of service received working with Joe Maribito (Sales Consultant) was very good. Richards Motor Cars of Malden made my first MB purchase hassle free and enjoyable. I feel this company gave me an excellent deal and were prepared to stand behind the companys statements. Joe Maribito took his time to attend to me, he showed me a number of MB cars, from which I decided to purchase a MB C300. He went over all of the important features of the car, very knowledgeable sales consultant. This was by far the best car buying experience I have ever had and thanks to Joe Maribito & Richards Motor Cars for that. After the purchase of my MB C300, I received further communication in the post thanking me for patronizing the company and letting me know they are available to answer any questions that I may have. I have since the purchase of my MB car contacted Joe and he has been very receptive and accommodating to answer my questions. I would any day recommend Richards Motor Cars of Malden and once again thank you Joe Maribito.

"Dealer With Integrity"

Just recently purchased an 09 Mercedes GL 450 from Richards Motorcars. I have been purchasing vehicles from this company since the mid 1980s, probably over 10 vehicles in total. I continue to do business with this company because of the professionalism of Richard (the owner) and his staff. Whenever there has been any issues with any of the vehicles I purchased I have always received excellent customer service and efficient remedies. I have reccomended Richards to many of my colleagues in my law firm and will continue to do so.

"Finally My Dream Car Came True..."

I have to tell you buying a new car compared to buying a used car requires a different degree of confidence in the dealership, as you have to put total trust in the cars history and the fact that the dealership backs both the history and the car. Prior to finding your dealership I had almost given up, I spent hours and hours doing research and making calls and appointments. When I came upon your website I corresponded by e-mail, I got immediate responses and follow up e-mails when the price was lowered. If it had not been for the oustanding work of Joe corresponding and not giving up on me as a future customer I may have never experienced the total joy of owning my BMW 128i convertible. I have to tell you life is good, this car is literally outstanding and makes me smile just having it in my garage. I have recieved so, so, many compliments and literally say good night to it in the evening. I would highly reccomend your dealership and please thank Joe for the outstanding financing. Thank you for giving me the time to make a decision without pressure and thank you for my dream car, its an outstanding vehicle."

"Third Purchase!"

I reside in Miami Fla. and just purchased my third vehicle from Richards Motorcars (audi a8) . I found this company on ebay approx 7 years ago when I purchased a Mercedes sl 500 sight unseen . I was very apprehensive purchasing a vehicle online without seeing it however Rich and frank (the manager ) made the process very easy and professional then and now as well. The vehicles I found at Richards Motorcars are priced very aggressively compared to similar vehicles in my area while also representing the quality that I look for in an automobile. I have recommended this dealer to a friend of mine in Atlanta Ga. Whom also purchased a vehicle (ML550) and was very satisfied! Thanks again guys! Gill

"Pleasant Surprise!"

Thank you so much for all the help in the purchase of a BMW 650i for my wife. I have never encountered an automobile sales organization so thoroughly devoted to the customer in my life. First and foremost, the variety of cars of such high quality to select from at Richards is unmatched anywhere we have shopped. Although my wife and I originally believed we needed another type of automobile, your help in reviewing it amongst additional inventory there led us to choose a much more satisfying vehicle. Secondly, your pricing was better than anywhere else across the country that we could find online. Not to mention the condition of our car was literally as new. And I truly cant believe that even after we bought the car, youre now giving us two new tires because your mechanic was not happy with the condition of those on the vehicle. The fact that Richards is doing this on its own volition proves to me the true dedication you have to the customer. I will never shop anywhere else for a pre-owned automobile."

"2006 Land Rover Lr3 Hse"

There were some bad reviews, but I had a good experience. The process went smooth form start to finish. The car had some minor problems and Richards helped me out. Glad I shopped there