"First Time Leasing"

Ended up leasing a car and my wife and I are very happy with the car and terms of the lease

"Kia Forte"

arthur was so wonderful ! he was so patient and kind as well

"Great Customer Service"

Went to Kia Crowley Auto Group to purchase a car through Costco Auto Program. Our sales rep. was Tom and he was Great! He was very helpful, understanding and accommodating. The group worked hard to meet our demands and we walked away with a great car. I would definitely go back.

"Rich Almquist"

Crowley Kia was very professional and accommodating, salesmanButch Banning and Ruben were great to work with

"Love My Car, The Salesman, And The Dealership."

I walked into Crowley Kia with no intention of buying a new car. I was "just looking". I have had so many bad experiences in my life buying and shopping for cars that i was really dreading the process. But then I met my salesman for the first time. Rob Boyle. Not only was he friendly, he wasnt pushy at all. Gave me all my options and was very straight forward. Ive never been happier in my life at a car dealership. We laughed and I got a great deal at the same time. Rob boyle is truly the only reason why I bought this car that day. (Other than I loved the car of course) My advice to everyone who reads this. Go see rob. Go see Crowley Kia. The business lady Vicki was extremely pleasant as well and even the general manager of the whole store, mike, came out and shook my hand and thanked for my business. Thank you so much!!!!!

"Excellent Service"

I came with my wife to Buy a car and had never thought I would have met someone that not only cared about my buying experience, budget, and was also really friendly as well. Mike Martella was always quick with a joke and took the time with my family that we needed... I have never had an experience buying a car that made me feel anyway but "dirty" until I bought my new Sorento. Mike explained everything, showed me the service department and then indroduced me to everyone. I mean everyone... I met the parts department, sales staff and manager, then The General Manger before I left. Helpful, friendly, great facility, and a salesmen that can not be described but experienced himself. Thank you Mike for everything!

"Outstanding Customer Service! Rob Boyle!"

08-22-2017

Crowley Kia is the place to be and Rob Boyle is the man to see! No sales pressure and took away all my worries and stress !! Rob set me up with a beautiful new Kia quicker than I could get there to pick up! WHAT?! Who does that ?! NOBODY! Rob thank you for everything ! Forever a Crowley-Kia customer !

"New Car Purchase From Crowley Kia"

I went in to purchase or new car, while also getting info on leasing a New Kia Forte. Arthur Phil made it an extremely easy and comforting purchase. Went over my options, i ultimately ended financing it. The staff and the management there at Crowley Kia made this so a pain free process.

"Great Sales Experience!"

Great first time buying experience with Salesman Rob Boyle! I would recommend him to everyone.

"See Butch Hanning In Sales, Great Experience!"

Bought a new Kia Sorrento from Crowley. Dealt with Butch Hanning in the sales department. Great environment. No pressure and got us a good deal.

"A++++"

Had a GREAT car-buying experience with Butch at Crowley in Bristol!! No pressure and very quick service!!

"Awesome Experience"

Tom went above and beyond the call for customer service. We wanted a Niro that unfortunately they nor any other dealer had available at the time we walked into Crowleys. Tom was able to locate one that was being currently being shipped into another dealer. He was able to get that car for us within 2 weeks of closing the deal. Awesome experience and would definitely recommend!

"Pleasurable Transaction"

07-25-2017

This was our 2nd transaction with Crowley Kia. Our salesman, Butch Hanning, was so easy to talk with-NO pushy sales talk! We purchased a 2017 Kia Sorento and we couldnt be happier! Crowley Kia & Butch Hanning will always be our first choice!

"Great Customer Service At Kia Crowley"

07-18-2017

I have been purchasing from Crowley Kia for the past 5 years. Rob Boyle has sold me 2 cars. He made the buying process smooth and easy each time and I wouldnt buy from anyone else!

"Visit Rob At Crowley Kia!"

07-18-2017

We had two exceptional experiences with Rob at Crowley Kia who was more than willing to work with us to get the deals we wanted. The first time we went in with the goals to get a great deal and drive off in a new, larger SUV than our previous vehicle. Rob exceeded our needs finding the ideal vehicle in the desired color at an amazing monthly price. He was friendly, understanding, and willing to go extra lengths to help us. We left with a beautiful new 2017 Sorento all thanks to this great employee. With such a good experience, we knew we had to return a second time to work with Rob to purchase a used Sorento and trade-in our old vehicle. Rob remembered us and everything we were looking for, and within an hour he landed us with the perfect 2016 Sorento with perks, again getting us a fantastic deal. We could not be happier with this dealership and working with Rob. His kindness and interest to work with his customers should not go unnoticed. We would recommend him to all friends and family. Maybe we will have to go back a third time now!

"A Kia Niro"

07-07-2017

Every experience at Crowley Kia was first rate. The salesperson, Tom Branagan, the New Car General Manager, Pete DeBarber and the person we met for the final paper signing, Ruben, were all very courteous, professional and extremely knowledgeable. This is the 4th car me or my family has purchased or leased from Crowley. Is that enough of a recommendation????

"Knowledgeable And Friendly Staff Under Dans Care"

Dans the man to see when you need direction on servicing your vehicle!!!

"Knowledgeable And Friendly Staff!"

05-16-2017

Very hardworking staff that never skips a beat in its transparency, product knowledge, and overall friendliness. This is THE place to buy a Kia in CT!!!

"Positive Car Buying Experience"

05-16-2017

We had a very positive experience working with this dealer and especially our sales consultant, Michael Martella. He worked with us to find the model and style we were looking for and addressed all our questions and concerns.

"Regret Purchasing A Car Here"

Had problem with the sale hours after getting home, took a long time to get any response to the issues. Long story short, I asked several direct question about things about the car, model, trim, features, warranty. The sales person did not answer them honestly and the GM despite knowing that I had text messages from the sales person admitting that he "made mistakes" had no intention on trying to fix the situation at all. Over all a terrible experience. I strongly suggest you buy elsewhere.

"Awesome Customer Service"

Everyone is super friendly and willing to help out in any way possible. I would definitely recommend them to anyone looking to buy, lease or finance. They will get you the best deal and help you through the process.

"Another Excellent Experience!"

3rd time buyer. Excellent experience. Mike and Tom were great to deal with. Very accommodating, no pressure. It was a total easy buying experience. Would highly recommend to others.

"Very Professional & Accomodating!"

All around great service, professional staff and very accommodating. They had someone drive me home to wait out our repairs there as opposed to making me sit with him in the waiting room for several hours. It was very appreciated! I bring my Sorento here for everything. Ive never had a bad experience.

"Best Buying Experience For A Car."

Art got me the car I wanted at a price I could afford. He worked extensively with me and his efforts convinced to back out of another deal I was exploring. He then introduced me to the parts and service staff that I appreciated. He said I could visit any time if I had trouble with the electronics.

"2d Time Buyer At Crowley Kia"

01-13-2017

This was our second Kia purchased at Crowley. Based on the positive buying experience on our previous Kia Forte, combined with the absolutely top-notch service department, when we decided to trade up to a new Kia Optima, going here was a no brainer. Once again, it was a very positive car buying experience. Mike Martella our salesman listened to what we were looking for, made a well thought out recommendation and got us the Optima that we wanted with the best mix of features that we were asking for. Mike did a great job explaining all the features and settings for our car...even after he knew we decided to buy it. Financing was good as well...there was an initial issue with this, and the finance person fixed it quickly and we got it for the terms that we were looking for (Mike stayed involved throughout the process). At no time were we kept waiting more than a couple of minutes, and as soon as the paperwork was complete they had our Optima clean/detailed, gassed up, and we were ready to go. One of the key reasons that we came back to Crowley Kia was that for the past 4+ years that we owned our Forte, Crowley Kias service department has been a delight to deal with. Always polite, always fully explaining any work that needed to be done, and all work done right and on time.

"Review"

12-07-2016

My experience was poor. Initially I was trading e-mails with a member of the internet team. I had indicated to him I was interested in a purchase, not a lease, and made an appointment to meet with him. He introduced me to as sales associate who gave me additional information on the vehicle, took me on a test drive, and took information from me on what exactly I was looking to pay and had me fill out some form. The Sales Manager, came back to me with an option to lease, which I really wasnt interested in. He provided a quote that was totally unacceptable, and was no where near the amount I had discussed with the sales associate that I was looking to pay on a monthly basis. I was never offered information on a purchase.

"Car Buying Experience"

Extremely friendly staff, and didnt feel pressured to purchase (unlike most car-buying experiences). Dealership didnt have the specific car we were looking for (based upon color and amenities), and didnt push in-stock inventory; otherwise, they took the initiative to trade off with another dealership to ensure a positive customer experience.

"Service 9/20/2016"

Quick appointment was available Service incomplete due to recall. Parts not available and have been ordered so car will have to go back

"Oil Change"

09-19-2016

Had a comfortable place to wait and there was free snacks and coffee and even wifi! Cool! Nice place to wait in with tv too.

"Another Great Service Experience"

09-16-2016

Ken was outstanding to work with at the front desk. Speedy service. Clean waiting area, good people to talk to. All in all, a nice experience.

"Great Service"

09-15-2016

The overall service was good. I appreciate the effort that goes into getting my service completed. I also appreciate the great customer service from the start to finish of my service. Keep it up!

"Great Job All Around"

Prompt service, the rep answered all of my questions and was very friendly. I even went to test drive my next car, even though they knew I was not buying today. Pete DeBarber was exceptionally helpful.

"Very Helpful, Professional And Thorough"

09-13-2016

Loved the whole team. They were honest in their assessment and very helpful and accommodating under what were unexpected circumstances.

"Excellent Service, Very Clean Facilities"

09-13-2016

The people are friendly, they get the job done right. I found out this time I need a ride to get my car when it was ready to be picked up and they were right there to help out that was such a big help to me and my husband. Words can not express just how grateful we are for that service.

"Great Service"

Always a great experience with this car dealership. Clean and friendly atmosphere. I recommend them to all my friends and family.

"Friendly Staff"

FRIENDLY STAFF AND THE SERVICE WAS FAST. NO PRESSURE TO ADD ON EXTRAS WHICH IS ANNOYING. I LOVE MY KIA

"Awesome Service Department "

Love the service here, always have. Never had a problem or walked away unhappy. Wont go anywhere else for service.

"Great Service"

The service department ( Jon ) was extremely helpful and nice. Got me in and out fast, he made me feel that was car was in good hands. Nice and safe..

"Crowley Kia "

08-31-2016

Adam remembered the things that were most important to me in picking the right vehicle; ie, a roomy back seat that could comfortably fit a child car seat, and a vehicle with great gas mileage since I travel 70 miles a day to/from work.

"Excellent Service,and Quick"

08-29-2016

Very quick and answered my question I ask great and a clean environment . Will be back again with my vehicle .

"Excellent Service All Around At Crowley Kia. "

08-29-2016

Everything has been great every time Ive been to Crowley Kia. Scheduling, professional courtesy and friendliness is very important and present at Crowley Kia. Amenities available and waiting area are more than satisfactory to me.

"Pleasant Experience"

They listened to my questions and explained in detail. Even a small demo to help me understand. Very pleasant associate.

"Service Department"

My car was in for routine service only. Early morning drop off. Bus service to Hartford right behind the dealership. Service department very accommodating to my schedule.

"Helpful Sales Team"

08-24-2016

The process was easy and stress free. The sales team worked hard to get me the financials I needed to make the deal. Everyone was very friendly and I felt as if they cared about me.

"Great Service"

08-24-2016

I find the staff to be honest and are a pleasure to work with. I have anf\d will continue to send people here.

"Great Service, Clean Facilities"

08-24-2016

pleasant service people - nice report - pleasant waiting room. i bring my little dog and folks are friendly to him as well which makes me feel welcome

"Great Team"

08-23-2016

Mike Martella was very helpful yesterday with the whole process. Really appreciated that he went out of his way to help me to get this purchase.

"Great Service"

Friendly service with a smile. The people were very attentive and the price was right for the service performed.I will surely go back again

"Timely And Clean"

08-22-2016

The waiting room is clean and comfortable, and the service is always on time and finished in a timely manner.

"Painless Buying Experience"

08-22-2016

80% of the time, buying a car is a painful experience. This purchase at Crowley was painless. Dealing with Rob (and Eric) was easy and pleasant; we came to a good agreement and Rob was very responsive to our questions and concerns.