"My New Used Car ¿"
I called and inquired about a car I saw on the website And Ashley answered the phone, I asked was the car still available and she said yes, would you like to come in and test drive it ? Of course I said yes..Well when I arrived she was finishing some things up,but gave me the key and told to go and take a look at it. Well I fell in love with it..Ashley was very welcoming and any question I asked she had answer. I have nothing, but good things to say about my experience there I went in on Thursday afternoon and by Friday I was driving home in my beautiful New used 2013 Acura thanks also to Brenden in the finance department for getting me the loan to get my car. Thanks again Balise Mazda for making my experience there wonderful I will recommend you to everyone !
"Service Dept. Wont Service My Mazda 11 Mos Old!!!!"
I am a VETERAN. Got my car cx3 at W. Spfld. MAZDA. Entered service department. 4 dudes talking loudly about LEXUS cars. I step up to discuss my Mazda. The 3 dudes kept loudly talking. I had to talk uncomfortably loud to this Ian, Mr. Fantastic he calls himself, at the service desk. I told him my story but he had attitude and acted like I was a bother. So Ian tells me I put too much weight on the center console it was my fault and I have to pay for it. I thought he was JOKING. I asked if he was kidding. He repeated himself with saying too much weight on the center console was my fault!! He was rude and attitude stunk. So truly I put ONE hand on the console and it broke right off! Come off it yall is this right? I weigh 140. 1 hand of pressure?? I am a girl!!! Well now Ian, Mr. Wonderful has more ATTITUDE and says he wont ever service this car again. WOW!! A 3 year lease and He wont back the MAZDA cx3 . Well lesson learned her is God bless America!! Take care of yourself VETERANS - no one else will!!
"Happy Cx5 Owner"
09-15-2016
This is only the third car I have ever purchased and it was the easiest so far. They didnt play any back and forth games and quoted me the same price on the website. Im very happy with my new CX5 and the dealer.
"I Got A Great Deal!!"
07-19-2016
I got my new Mazda3 on Friday and Im so excited. They made it easy for me and didnt waste my time. I leased and the deal was great and the trade in only old car was even more then I expected. Everything was good all the way around.
"Good Place To Buy A Car"
I purchased my first new car (Mazda CX-5) a couple weeks ago and the sales lady made it very easy. She was very patient with me and made me feel comfortable through the entire process. As a female, I was happy to have a female salesperson. I kinda felt like some of the men salespeople were talking down to me at the other dealerships. Im thrilled with my first new car and happy I purchased from Balise.
"Nice People And Good Deal"
I purchased my car from Balise Mazda a few months ago and had a really good experience...Yesterday I used the service department for the first time and it was a good experience also. Prices are good and the service people didnt try to sell me anything other than what I wanted. An oil change and tire rotation. Ive never been a big fan of dealers but so far this one is pretty good.
"We Have 2 Mazdas Now!"
My husband and I bought our first Mazda from Ashley P. in 2011 and had a great experience. The whole dealership environment is friendly and helpful- not pushy but informative. Ashley really knew her product and was able to find just the right car for us. Their service department has also been very consistent and scheduling has been easy. In 2013 we returned and purchased a CX-5 from Ashley. She remembered us and was a sales professional. Every question and concern was addressed and she again found us just the right car. Service has continued to be excellent. We are very happy with our experience at Balise Mazda.
"Fantastic Customer Service"
In my search for a new car, I put out some quote requests; one of which was for a 2014 Mazda 3. Immediately Ashley Pingree from Balise Mazda in West Springfield, MA got back to me via e-mail. (Which I appreciated. Throughout the search process I got a lot of immediate phone calls from other dealerships which put a lot more unwanted pressure on me as the buyer.) It was clear that I wasnt getting stock e-mail, which was the case for most other places. This email from Ashley was personalized, specifically relating to my personal situation. I was never pressured, I was given plenty of options to choose from, and Ashley always worked around my schedule. When we came in for our scheduled appointment she let us take our time picking out the exact car we wanted to test drive. Even though it was a busy night there, she took time to go on three separate test drives and never once did I feel rushed. Even when I mentioned that I was getting hungry she offered to have us take the next test drive car on our own to go grab dinner and come back whenever we were ready. It was raining out most of the evening so she would always go out to get the car and drive it up to the front for us so that we wouldnt have to get wet. All in all, it was a wonderful experience. It felt more like shopping for a car with a friend than a salesperson who was trying to make a sale. Ashley clearly loves what she does and takes a lot of pride in helping people find the right car from them. Shopping for a car with Ashleys help was without question one of the stand out experiences that Ive had in the last three car buying processes that Ive been a part of. I absolutely recommend specifically asking for her when shopping for your next Mazda. Though it definitely seemed that everyone at Balise Mazda in West Springfield was very pleasant and great to work with, turning what can sometimes be a stressful process into an enjoyable one!
"Great Experience"
Saw a Mazda Miata online at this dealer, stopped to see it, tested it and bought it without any problems whatsoever. The sales person, Ashley was excellent and helpful, any questioned I had, she looked for the answer and responded immediately, no pushing for the sale, just professional and helpful. Brenden, the finance manager was very helpful too and didnt try to push anything that I didnt need. Hector in parts and Ian in service were fantastic too. While they prepared my car for delivery, Ron drove me to where I work, great guy too. Ask him to play his karaoke for you. I love my car and these folks made buying it a breeze. I will certainly look at their inventory first next time I am looking for a car. Thank you all!
"Upfront Experience"
08-19-2013
I got a new CX-5 after comparing small suvs for a couple months. Most of them seemed about the same but the Mazda was a little nicer to drive. A big part of the decision was the sales person and dealership. Compared to others I visited they werent pushy and the salesperson could actually answer my questions. Everything was upfront and straight forward. The dealership experience really made a difference in my car shopping experience. What a positive refreshing change..
"Such A Great Experience!"
08-19-2013
Ashley Pingree was our salesperson and she was wonderful! She made everything with the purchade so easy and comfortable. I will definitely buy a car from there again! :)
"Love My Car"
08-19-2013
I first purchased a 2009 mazda3i from Balise and loved it. Recently, I decided to trade in my 3, and purchase the new CX-5. Everything about the process was great. I was able to look at all of my options, discuss trade in-value, and dealership loyalty. The dealership really wanted to make the sale happen. From the person who sold me the car, to the loan officer, and even the service guys, Balise will do whatever they can to make you enjoy the car you want! My parents have purchased 2 CX-7s from here, and this is my 2nd mazda from here as well. They are a great dealership and one that I will continue to use for a long time!
"Great Customer Service"
08-19-2013
I bought my 2010 Mazda6 from Balise Mazda and Ive been very pleased. I love the car and they made the purchase easy. Its not always fun shopping for a used car and they made me feel very at ease with everything. I saw the service records, carfax and they even beat my credit union finance rate. The salesperson was respectful and very patient with me. I would recommend Balise Mazda
"Problem Free Purchase And Great Service"
08-19-2013
Purchased my Mazda 3 hatch almost 4 years ago from Balise. Salesman (Brenden) was easy to work with and did not try to pressure me to buy. I have had my car serviced by Balise since new and have always been satisfied. Their service staff are knowledgeable and do not push service items that are not recommended by Mazda, unlike some dealerships.
"Mazda3"
08-19-2013
Looking for a car for my daughter and visited many dealers. We got turned off by some dealers and could not believe how poorly we got treated. We decided to look at a used mazda3 and went to Balise Mazda. They seemed genuinely interested in helping us find the right car. The sales rep was knowledgeable and respectful. The whole purchase was straightforward and professional.
"Easy Purchase"
08-19-2013
Great purchase experience. No games and prices was exactly as advertised. Very happy with my new car and Balise Mazda
"Good Place To Get A New Car"
I got my new car from Balise Mazda a few months ago and I just had my first oil change. So far everything is good. My new CX-5 is awesome, love the MPG. Got a great price on the car and the oil change was cheaper than other places.
"Dishonest Salespeople"
10-01-2012
I tried to purchase this vehicle from this dealer, and their salesperson had given me every excuse as to why they couldnt sell the truck too me. Every time I tried to work with their unusual requests the salesperson would come up with another reason why they couldnt sell or allow the vehicle to be transported out of state. bottom line is dont do business with them, they lie!!!!!
"Love My Car"
I have been shopping for a used Mazda6 for a couple months and couldnt find the exact car I wanted but have been checking out the websites almost everyday. I saw the one I wanted at Balise Mazda and sent in an email and they called me and I went in that night after work. I liked how upfront they were during the whole process. Not a lot of back and forth and the price they posted online was the same price I was quoted in the showroom. Nothing like my last car purchase from a different dealer.
"Extremely Poor Service"
08-19-2013
I was interested in purchasing a vehicle from this dealership. I live in New York so I made an appointment and made the six-hour round trip drive to look at it. I liked the vehicle and wanted to purchase it that day. I had all of the financing with me. I wanted to register the vehicle in New York since that is where I live even though I am not a legal resident of that state. However, I was told by the sales associate that I would need to change my state of residency and get a NY drivers license in order to register the car in NY. My only other option was to go through the two month process of registering the vehicle in my legal state of residence, which is what I decided to do. After returning home, I contacted the NY DMV and was told that the information that the dealership had given me was completely wrong and that I did not have to be a resident of NY to register a vehicle there. I was extremely frustrated because I should have been able to purchase the car when I was at the dealership, but now I would have to make the six-hour drive back there for no reason. I called the sales manager and told him how unsatisfied I was that they not only gave me false information, they also didnt bother to take two minutes to verify that information on the DMV website. When I asked if I was going to be compensated in the purchase price of the car for the fact that theyre incompetence and laziness cost me an enormous amount of time, I was told that they were unwilling to give me a discount. Also, not once did they apologize for their mistake. I would warn anyone against doing business with a staff that is both unaccommodating and extremely lacking in basic knowledge that they would be expected to have.
"Good Experience"
I found the car I wanted online and sent in a inquiry. Balise responded quickly with additional pictures of the car and the Carfax report. They also allowed me to get pre approved for financing directly on their website so I could compare to my credit union rates. When I got there the car was pulled up in front of the dealership. The salesperson was easy going and wasnt pushy. They showed me what work was done to the car at the dealership. They made the whole process simple and easy. If all the Balise dealerships are as easy to buy from as Balise Mazda I will be a customer for a long time. Thank you.
