"Tire Issue"
My new college grad stopped at this dealership about tire issues on a newly purchased car from another Toyota dealership ( because it was closer). The tech informed her that she had 2 punctures ( WHICH could have been plugged because it wasnt on the sidewall) and INSISTED and CONVINCED her to purchase a $220 tire !! As a concerned parent of a child on a VERY limited budget, I contacted the service mgr expressing my concern. He assured me that he would look into the matter and get back to me. That was about 5 weeks ago and I have NEVER BEEN CONTACTED. Sadly, we are entertaining the idea of getting a Toyota Truck.....this place will NOT be on the list.
"Shopping"
I been in this location and the guy who ever I set appointment he present me a other guy supposedly should me the car I saw on the web but the guy was new he was like he doesnt know how deal with customer dealership need to training properly the new employers.
"Great Experience!"
Dealt with Conlin (new sales person) and Benjamin. Both very pleasant, knowledgeable and organized. First test drove the RAV4 then discussed features, likes/dislikes, price, etc. Both were very patient and the process went smoothly. Dealership impressive; employees seemed helpful to each other as well as customers. e.g. Conlin was new there and his co-workers were on top of assisting him when needed -- all signs of a great place to work!
"Very Professional"
They are very kind and willing to work for you. Had so problems with a car I bought and they took care of everything very professionally. Service department was very good explaining the problems and the time frame to take care of them.
"Love Love Love!!!"
Went there on Friday to get a quote on leasing a car and ended up walking out with an amazing deal on the exact car I wanted to lease. My dad is decently hard to work with at times, especially when trying to talk down deals, and the customer service rep who worked with us, Gustavo Goulart, was so extremely helpful and attentive to all of our needs and was really trying to help us and work with us. We also spoke to his manager, Charlie, and he was willing to try and work out a deal that worked for both our end and theirs and we ended up walking out of there extremely happy and getting the exact price we had in mind walking in there. There just brought in a bunch of new managers and are really trying to make the customers happy and I can attest to that. Although the other reviews may be for the service side of things, regarding the management and overall customer service side I have to say they were so helpful and nice and really tried everything in their power and give us everything we asked for. They were also extremely careful in explaining everything and made sure we understood exactly everything without pushing services and extra features onto us before we signed the deal. I would 110% recommend this Bernardis to anyone whos looking to get a new Toyota and will definitely be coming back. Also, we worked with the financial rep whos name is Ron and he was the sweetest, funniest, most helpful guy who tried everything in his power to help us and meet our needs. Loved this place and whatever they are doing for new managing is most definitely working!
"They Dont Wash Your New Car On Service Appt.!!"
I could not believe they did not wash or clean my new car on its first service appointment. Instead they gave me a coupon for a free cleaning at some car wash place. So now I have to find time go and wait in line somewhere else. Should have bought the Lexus instead of the Premium Avalon. Nearly same price.
"New Car In Need"
Customer service was great. Ed Fucci was very engaging, as was GM Mike Knox. Brad is very helpful and so is Pedro, and Erica. It was much appreciated, I have been driving Toyotas for 25 years and I dont plan on ever going on anywhere else. Ive gotten my last 2 cars at Bernardi.
"Great New Car"
just bought a new car, easy to deal with great staff, thats my 3rd car here wouldnt buy any where else, definitely recommend
"Just Bought A New Car"
I am a first-time car buyer. Im financing a car for the first time. I was very nervous coming in here at first, its overwhelming. But there were so many helpful people here to really break down finances and all the specifics to make me feel comfortable about my buying choice and the car and the financial part as well.
"Good Experience"
The salesman was great, we got a good deal on our car, but a little pressured by the finance department.
"Great Service"
Eddie was very helpful. personality is great. service dept. is good.
"Highly Recommend Eddy B (finance Guy)"
The finance guy at this dealership, Eddy B, made sure that the paperwork was done in no time. Probably saved me 1 hour! After you purchased a car here, ask for "Efficient Eddy" to handle the paperwork
"Aydin, Eddy, And Brian Are Very Nice"
I bought car here in 2012, it was a year old It only had 12,000 miles on it. It was a corolla. Heated seats and threw in mats. Did a very good job. Corolla sport; got hit 3 times. Now, I just bought another Toyota Corolla and it was damaged but Brian is going to take care of it for me. Getting a rental free of charge. They are very good here, and they gave me mats. Im very very happy.
"Great Car Buying Experience"
I would like to praise Artie, from ( Framingham) Bernardi Toyota, for being patient, knowledgeable, and extremely helpful during my recent trade in /car purchase. I am very pleased with my purchase, and know that Artie had the interests of myself and my family in mind when helping us chose a make/model of car, along with guiding us in what is involved in purchasing vs. leasing. The staff overall were incredibly helpful and friendly. I have now bought three cars over the years from Artie, and I highly recommend him if you are considering purchasing a new vehicle!
"Great Experience With Dell"
We liked that Dell never dodged our questions, he seemed very upfront and honest.
"Oil Change"
I always have a good experience here. The place is clean, fresh and snacks available.
"5 Star Value And Diverse Sales Staff"
After my beloved 2010 Corolla S was totaled by a guy who claimed he had lost his brakes, I figured I would buy a new or preowned Corolla from the Dartmouth dealer from whom I leased, then purchased my 2010. My son Chris, who lives in Framingham and is a very happy customer of Bernardi, insisted I should check out Bernardi while I was in Framingham because they gave him a very sweet deal on leasing a 2015 Corolla. (I dont know why the ratings cover buying, not leasing, by the way.) From the first, I was very favorably impressed by Bernardis policies and people. Steve, the sales manager, either sensed I dont like high-pressure honey-dripping salesmen, or Bernardi simply doesnt have or need any. Steve did the smart thing and introduced me to Jennifer Montrond, and we hit it off right away. She is intelligent and knowledgeable in addition to being both friendly and professional, and I was very happy to find a woman of color on the sales floor. I met another female saleswoman briefly, and Sam, the financial officer who explained the terms of my lease and the service agreement to me is Korean. I noticed an African American male at the showroom desk, too, though I didnt meet him. I commend Bernardi for its apparent commitment to multicultural diversity in hiring and staffing its various departments. Five stars for Bernardi, an A for Steve, an A+ for Sam and an A++ for Jennifer.
"Great Dealership"
Very friendly service. The wait room provides fresh coffee and snacks in a pleasant waiting area!
"Great Sales"
Wonderful sales experience, and customer service. Smooth transaction overall. I would certainly recommend Bernardi Toyota.
"Very Impressed"
Im very impressed with the number of people that talk to you when you come in. Leased my car and I had another RAV4 for 11 years. I just got another one this time. This is my first time at the dealership for service. I love the RAV4 its the best car Ive ever had. I came here because my son has 2 cars from Bernardi. This is a really big place and they have re done it and its very nice. Marco asked me what color Id like, I said and he had it for me. We got a good deal and people are very nice here. When you drive in somebody greets you, you dont ever have to just hang around. Its nice if you lease it, they do all the service for you. Really pleased with this dealership and all the upgrades and peoples personalities.
"Great Dealer"
Waiting room area gives off a homy feeling. Very clean showroom and bathrooms. Great coffee.
"Excellent Service And Price"
I recently purchased a 2013 Toyota Camry from Bernardi and had a great experience. The sales personnel Del, helped me find the right vehicle for me, something I really liked and would fit my budget. There was no pressure and everyone was friendly and answered all of my questions and concerns. I am happy with my purchase and would definitely recommend Bernardi Toyota to anyone!
"Excellent Purchase Experience"
Great team, great facility, everything went as planned. The buying experience was exceptional and I look forward to a long relationship with Bernardi!
"Service Customer"
easy to schedule service appointment - sometimes waiting for the work to be done seems long, but waiting area is comfortable. Staff are friendly.
"In For Service"
The dealership is more comfortable. I think they did a good job with the renovations.
"Purchasing Car"
Other than some issues with the MA RMV and the registration of the new vehicle, the buying process at the dealership was smooth and easy. The finance department in particular was a pleasure to work with.
"Service"
i went on line when i purchased my 2009 toyota and it was $800 cheaper than other local dealers. I find the service is top quality and they do an excellent job. Waitng for the car to be completed is a beautiful showroom with all the amenities while you wait for your car.
"Great Finance"
Felt extremely welcomed... great finance staff. Attentive and polite
"So Friendly"
Really nice staff, from service to sales to parts. Everyone checks in with you to make sure you are satisfied and happy with your experience.
"Service Experience"
Very thorough service. Proactively addresses issues to avoid more costly repairs later.
"Great Customer Service Experience"
They have been renovated lounge area more spacious and comfortable. variery complementariness are neat. and greeting to customer are always excellent.
"Great Dealership!!"
Very pleasant lounge area. excellent customer service.
"We Love Bernardi Toyota!"
Aydin Kayabay was our sales consultant and he did a wonderful job helping my sister and I buy our first car! He was enthusiastic and nice and made this process easy and stress free!
"Always Good Service"
Alway a clean and comfortable waiting area. Friendly and knowledgeable staff as well.
"Great Service"
People are very friendly and helpful. Service staff are knowledgeable and answered all of my questions. Great place to shop for cars.
"Excellent Customer Service"
I was in desperate need of a new car. I went to Bernardi Toyota in Framingham and Maria M. was so helpful and informative. Has been a little over a month since I leased my new Toyota Camry 2015 XLE. I am very happy with my new car.
"Toyota Dealership"
The finance and sales managers were friendly and easy to work with. They were fast, respectful, and knowledgeable. Will return
"Great Car; Great Service"
Last year, after my 1990 Mercury died, I bought a 2014 RAV4 from Bernardi. Its one of the best cars Ive ever owned. So far, its needed only the scheduled service (2 visits) ... tire rotation, fluids, etc. In both cases, the service was prompt (took me a bit earlier than my appointment), courteous, and quickly completed.
"Service And Purchase"
I recently purchase my Rav4 from bernardi and left with nothing but good reviews. The sales reps were extremely helpful and informative. The team as a whole really assisted us in meeting our needs and being negotiable. During our visit they made us feel extremely comfortable and were very welcoming. I would definitely recommend going to them to purchase your next vehicle.
"Best Service And People"
Everyone that works at Bernardi Toyota is so friendly and the service workers treated me so right. Didnt take long at all for an oil change and they kept me updated with how long it would take so I knew. John and Scott down at the service department are always friendly and understanding.
"Top Notch Service Dept."
i brought my car in the same day...very unexpected... i call on my way to work when my maintenance light came on, John in the service dept. said to bring it right in. they had it doen within about 45 minutes and the car was washed. the service director also named john got me on the road when it was done. my advisor john was with a client when my car pulled up. top=notch service. highly recommend this serivce department!!!!!!!
"Great Experience"
The entire team Brock, Aydin, Abdullah and Sam did an exceptional job and made our car buying experience enjoyable. Aydin was really patient and knowledgeable and provided excellent customer service from the moment he greeted us the first day until the moment he said goodbye when we picked up the car!!! All these individuals really made it a point to earn our business and made sure we were satisfied, which was unlike the experiences we had at the other dealerships we visited, thats why we chose Bernardi. With the positive experience we had with the Bernardi Toyota team it will influence us to buy another vehicle from them again.
"Great Service"
Service was the best great job Brendan and John had a battery replaced they gave me two options I was very happy . I was given a price from another facility AAA They were $ 45.00 more Angel from the shuttle was great.
"Great Experience"
We did not purchase a vehicle from Bernardi but not because of any other reason than they did not have a Rav4 in the color we wanted. Our Sales rep was Michael McDonald. He was very noligable on the vehicles and certainly did his best to meet our needs. We would consider this dealership in the future and certainly ask that Michael be our sales rep.
"Jennifer At Bernardi Toyota In Framingham"
Jennifer M. was very good, as was Todd and Sam Lee, my only problem was having to wait almost two hours for financing when they told me it would be an hour?
"Very Good New Car Purchase Experience"
03-02-2015
John Milliken was our sales consultant for a recent new car purchase. He was extremely accommodating and went well beyond our expectations in delivering a great experience. He located the exact car we wanted. Everything was done in a timely manner. John also called as follow up to ensure we were happy. We will buy our next car through John.
"Stay Away"
03-02-2015
Make sure you go prepared with a True Car price, or from a similar outfit. They will try to sell you a car at MSRP, then will discount it poorly after you complain. Miserable experience, save your time and send emails to the Internet reps at Prime, they will hook you up...and give you a great price. Bad from top to bottom. Make sure you dont give them a deposit, you wont get it back for several weeks....
"By Far Best Experience Buying A Car"
Referred from a friend of mine. Knew exactly what Camry I wanted, called and spoke with Taylor he listened and delivered exactly what I wanted. I decided to take the trip to Bernardi, when I arrived the car was pulled up and from there it was BY FAR the most painless experience I have ever had, my sales man Michael Mcdonald was extremely knowledgeable and polite. I would recommend this dealer to anyone 110% no one come close.
"Service And Purchase"
I had the best experience in purchasing my new Corolla and the repair service given me. Ben and his sales team managed the sales process smoothly, and for me, without worry. It has been a very good experience. I will recommend Bernardi Toyota to all my neighbors and friends.
"Not Friendly And Poor Attitude!"
Bernardi Toyota has an attitude that if you dont like our price then move on to the next dealership because well sell it anyways. I wouldnt recommend this dealership to anyone! They wont budge on their price tag and they dont care.
