Ocean Honda of Weymouth in Weymouth, MA

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"When Buying A Car, Start Here"


Scott Crompton

from Norwood, MA

Recommended? Yes

Purchased? Yes

09-01-2017


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I started working with Jenn over the phone and she was up front, nice, and wanting to help. She set-up a time for me to come in and I felt no pressure or obligation, yet so far this was the only dealer out of 5+ that I actually wanted to go to. I went for my appointment and Jenn set me up with Jason, who was personable and welcoming and again, wanted to help. I had my desired price after my research and I cant say it was "work" when trying to make a deal. They wanted to sell a car. Test drive, talked numbers, met Mike who solidified the deal, shook hands, bought a car. All the while, Lou (GM) was welcoming and talked with me. Sasha was also great conversation. The people are amazing. This is a newer owned dealership who I would recommend a million times over.

Response from Ocean Honda of Weymouth:

Thank you very much for the kind words and feedback, AM! This is exactly how we want our clients to feel when working with us. We look forward to seeing you again!

"Very Happy "


User

from Manchester,CT

Recommended? Yes

Purchased? Yes


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Bought a 2017 CR-V EX-L. Very smooth process. Worked with James. He was very good. Straight to the point. Had a little confusion with the paper work. But everything was sorted out smooth. I would definitely recommend this place to my friends.

"My Experience At Weymouth Honda"


User

from Weymouth, MA

Recommended? Yes

Purchased? Yes


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I had done all my homework on the 2016 Honda CVR-AWD prior to stopping into Weymouth Honda for a test drive. I also had 2 other price quotes from a dealers in N.H. I was met by Lunel Myrthil who did not know that I had the other price quotes. Lunel spent lots of time with me explaining the suv and taking me for a test drive. Very nice person to work with. Friendly, funny efficient. When we sat down to talk about price he came within $100 of the N.H. quotes. I bought the SUV and would have no trouble going back for any maintenance and questions. I also worked with Business Manager Sandra Minella with paper work - very efficient -thoroughly explained everything to me. I give Weymouth Honda 5 Stars - The facility is a little difficult to maneuver around outside but it is not a huge place. I like doing business locally with such nice people - Fair price - good services.

"Service Center"


User

from Weymouth, MA

Recommended? No

Purchased? No


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Scheduled an oil change during the week. Arrived at service center at 9am on Saturday, and I was told that my appointment would not be honored. Horrible customer service.

"James R. Juliao 5 Stars"


User

from Braintree, Ma

Recommended? Yes

Purchased? Yes


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James Juliao was amazing to work with as I was trying to navigate through the process of leasing a new vehicle. I have never leased before and he worked with me through the process in the most professional way to help me lease my new Honda CR-V EX. With his guidance and help the process went smoothly. I am a VERY happy and satisfied customer AND I will be referring other clients to him. I will also be doing all of my future business with Weymouth Honda because of James. Thank You, I am grateful! Sherri

"This Is My Second Honda Cr-v Purchaset"


User

from Quincy, Ma

Recommended? Yes

Purchased? Yes


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I decided that it was time for me to lease or purchase a new car due to my Honda CR-V is 16 years old. I was not looking forward to the process of purchasing a new car.I Went to Honda in Weymouth. So glad that I did. My sales consultant Galen was such a great help in explaining everything to me regarding leasing or purchasing a car. He made me feel at ease with no pressure at all to lease or purchase a car. I would definitely recommend Honda Weymouth and I would say that is due to my sales consultant Galen. I leased a 2015 CR-V and love it!

"Outstanding Experience"


User

from Cambridge MA

Recommended? Yes

Purchased? Yes


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The entire experience was a pleasure. The salesman, Galen, was outstanding. The entire process went smoothly. Everyone I interfaced with during the entire process was friendly and professional.

"This Is My First Honda Purchase"


User

from Weymouth MA

Recommended? Yes

Purchased? Yes


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In 2014, I traded in my old Hyundai for NEW HONDA CRV. Dev Sandhu , the salesman at Honda, did a perfect job, understanding my requirements and recommending me the best vehicle 9CRV). I am 6 feet 4 inch tall and my old car was too small for me, knee pains on long drives. Dev gave me BEST trade-in price and his recommendation for CRV was perfect. I love CRV, and HONDA guys. They are the best among many car manufacturers and their sales team. Love it. Perminder

"Worst Dealership Ever - Part One"


Andrew Gordon

from Weymouth, MA

Recommended? No

Purchased? No

10-27-2015


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Like several other people here, I wish I could give this dealership a negative zero review, and one in the double digits if I could. Awhile ago when I first started searching for a new car, I looked at what Weymouth Honda had available online. They’re close to where I live so it made sense to begin my search here. I wasn’t looking to purchase a vehicle right away, but if I’d found the right car and deal, I’d have jumped on it no matter the beginning, middle or near end of my search. When I got there, some of the salesmen were waiting on customers and some were just standing around. I walked around the lot and found the cars I’d seen online; one in particular I was REAL interested in. I stood by the car for quite sometime expecting a salesperson to approach, but no one did, and the one standing right by the front door just looked at me, turned around and went inside. It was quite clear no one approached me because I am female and didn’t give off that vibe of being ready to buy. You’d think they’d know better than to judge someone by their appearance. I was angry, and I went inside to get the business card of the manager to write him an email. I stood at the customer service desk for several minutes with one of the secretaries directly in front of me, and though she might have been doing something, at no time did she look up at or acknowledge me. I finally spoke up and eventually received the business card. I talked to both secretaries and briefly said what happened. At no time did they offer to get a salesperson though they acknowledged what happened was wrong. I wrote the dealership’s manager, Mike, and we exchanged a few emails in which his replies and acknowledgement were what you’d call good business. It wasn’t enough to make me want to return immediately so I let it go. My search and due diligence continued, and I sent a request for information on a Honda Civic through an online site. I didn’t know until heard from Scottie Elliot, Jr. that it was at Weymouth Honda. I should have known better, but we talked on the phone and had what I felt was a decent conversation. With misgivings, I decided to give them another chance. I received this email from him after that: It was a true pleasure speaking with you on the phone today, Here is one of the Civics we have available. Id love to set up a time for you to stop in and test drive one of our Certified Hondas. Would you be available this Saturday? My Cell phone number 781-***-****. Thank you for considering Weymouth Honda for your car buying needs. Please find the information you requested on your new Honda Civic below. Im happy to answer any questions that you have. When you come in, please ask for Scottie Elliott Jr and bring this printed email with you for confirmation of our special internet pricing. I went in last Saturday and test drove a certified used Honda Civic, which I really liked. I also test drove a 2012 to make a comparision. I told Scottie I was just looking, but would jump on the right deal if I found it. After test driving the car, he tried to get me to buy and sign for it right then and there. He was pretty pushy. I get that’s to be expected from a car salesperson; that’s what they do, and I told him I was interested but just wanted to step away to be sure. I also wanted to review the numbers to be sure I could do it. Now, it’s important to note that Scottie Elliot exchanged several texts with me the evening before (Friday) in regards to my scheduled visit for the next day, so you know he’s got no problem with texting. After visiting the dealership, we shook hands and left it that I’d get in touch as soon as I knew what I wanted to do. I texted him within 3 hours saying I was interested, that there was a lot out there but I was interested so please get back in touch so we could talk. Here it is a week later and I never heard from him. Oh, I did get 5 or 6 generic emails that clearly everyone gets, but Scottie never got back in touch after my

Response from Ocean Honda of Weymouth:

Let me start by apologizing for your experience. I know the reason why you were not approached us because we train our team members to be low pressure and not disrupt customers like pushy car dealerships. We know people can easily get in touch with us if they need anything, and often dont like to feel pressured or badgered. I apologize for the multiple emails. Our system is set up to send our emails automatically to respond to internet requests, and we had quite a few separate requests in our system. We will look into that to try to prevent that from happening in the future. I apologize if you didnt get some of Scotties messages or perhaps there was a disconnect with what you were expecting for communication. We reviewed his correspondence, and it appears that he had sent responses to everything we had a record of receiving from you, so I sincerely apologize if you didnt get everything. Weve opened a case with our messaging vendor to understand why that may be. Were actively taking steps to look into if we could improve, and appreciate the feedback. Sincerely, Andrew

"Bad Customer Service And Attitude!"


User

from Weymouth Honda

Recommended? No

Purchased? No


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Bought my civic in for passenger air bag recall Wednesday noon, went to pick up the car the next day noon and they did not touch the car at all. Reason manager gave was paper work mixed up, he sounded like he made it up at the moment to shift the blame. SRS light been on, first thing they told us was this is not part of the recall it has nothing to do with us and we will not look at it. Would have paid to get it fix but I guess they have too much business to even bother to ask. Wife been looking to buy a new Honda, will not come to this place ever again even they are the closest Honda dealership to hour house, not with that customer service and attitude!

"Smooth Transaction"


User

from Beverly, MA

Recommended? Yes

Purchased? Yes


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We were interested in a Crosstour and looking at new 2014 Crosstours when we located a barely used Crosstour at Weymouth Honda through Cars.com. We worked with Brian May who was easy to deal with and got us the deal that we wanted. The transaction was very smooth and painless.

"Again, What Customer Service?"


User

from Weymouth, MA

Recommended? No

Purchased? No


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Yesterday I too walked around the lot for over 20 minutes looking at cars and/or for a salesperson. No one greeted me, ever came out of the showroom, or even inquired if I was looking to buy a car. I was there ready to negotiate a deal and to buy a car (used or new) if there was a good deal.

"What Customer Service?"


User

from Scituate ma

Recommended? No

Purchased? No


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Waited for a sales person to greet me for 15 minutes in the building. No one said hello even. I dont have time to waste, but I do need a car. Dont they want to sell cars? I dont understand. And I inquired about the car I wanted through app, but got no response from dealer. Terrible experience.

"Weymouth Honda Expierience"


User

from Hingham Ma.

Recommended? Yes

Purchased? Yes


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Weymouth Honda a no nonsense dealer. I got the best deal in Boston Leased a 2013 Honda Pilot For a monthly payment that was my target price. Bob Thorne when the extra mile to ensure I was happy with the outcome. Have since sent 2 auto shoppers to Weymouth. I recommend go there before making a decision. I was and still happy with leasing and driving my Pilot. John OBrien Hingham

"Don Is Great"


User

from Duxbury

Recommended? Yes

Purchased? No


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I went to Weymouth Honda and did not buy from this dealer, however, Don was great. He got me a great deal and was straight. He is solid.

"Highly Recommended"


User

from Gloucester, MA

Recommended? Yes

Purchased? Yes


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Drove a long way, and the cars I asked to test drive were exactly as represented online. Very professional sales rep, and did not feel pushed or rushed. Bought a great car at a very good price, and I had been shopping around for about 2 months.

"Wasted My Time"


User

from So MA

Recommended? No

Purchased? No


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We were looking for a car foru teen and spotted a Civic in our price range. Called twice and made sure it was available. Both the day before my visit and about an hour before my visit. Plus, I had emailed twice. Went to the dealership and was very disappointed. It was filthy and the air conditioning did not work. I was told it would be checked and repaired. But honestly left dealership. Granted the car was 10 years old. But it obviously was neglected by the previous owner AND by the dealer. A little vacuuming goes a long way. And I would have appreciated a call from thr salesman saying that the a/c was broken.

"Excellent Overall Buying Experience"


User

from Somerset, MA

Recommended? Yes

Purchased? Yes


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After visiting many local dealerships I am so happy I took the ride to Weymouth Honda. I was met by Bob M. and we quickly and painlessly worked out a deal that beat all other dealerships. The financing with Monica S. was a smooth and pleasant experience as well. I really liked the casual atmosphere and the staff was great. Weymouth Hondas showroom may not be new, big and bright, and their staff may not be all "suited up" like the other Honda dealerships, but dont let that fool you, this was by far the best place to buy a car.

"Good People"


User

from Boston

Recommended? Yes

Purchased? Yes


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great service department alway take my cars here for service A+

"Dirty Cars"


User

from weymouth ma

Recommended? No

Purchased? No


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Went to test drive this silver pilot stock# uo6552 and while I liked the car it was filthy!!!! They are asking 22,000 for a car they did not even wash or vacumn out..Turned me off so Im looking elsewhere...too bad for them

"What A Pleasant Experience"


User

from scituate,ma.

Recommended? Yes

Purchased? Yes


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my wife and i had visited several other auto mfg dealers and we were both amazed at the lack of professionalism exhibited at their showrooms, we could write pages of adverse comments,and had walked out of two showrooms. may 2 2011 we visited weymouth honda, what a pleasant experience from the time we walked in the door until the check was written for our new 2012 civic lx. the people we met namely fred b. robert t. and finally ending up with james, all three super people in our eyes they made our decision real easy, we couldnt recommend them and all the staff at weymouth honda more highly, we have had the car for four days,could mot be more pleased, keep up the good work, you can use anne and john murphy of scituate as really glad we stopped at weymouth honda, regars to frd robert and steve.

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