"Service Department Is Awesome"
Mike Labrie and the service department employees are awesome. They are courteous, engaging, and aside from being passionate about Volkswagen, they always fully explain my options and ensure I understand what is necessary and what can wait. They have earned my lifelong trust and relationship because they keep me updated throughout the process, and treat me like a friend. Over the years I have used this service department and because of Mike and his team always go above and beyond for me, and I will continue to use them and recommend them to anyone looking for a respectable, reliable and quality service department. My car drives like a dream, thanks again guys!
"50,000 Mile Service - Easy To Schedule And Quick"
Dropped off my car -- and all that was needed was done in a few hours, so that I could get to work. Easy to set up an appt. and I appreciated an estimate of the work to be done. Nice Customer Service person -- helpful in setting up appt.
"Was A Great Experience And Good Prices!"
I needed recall work done and figured since I was in for that I would get a thorough checkup and 70,000 mile service done as well. Miranda at the front was great to work with. I got to speak with the technician who was working on my 2009 EOS and he gave me an excellent explanation of what was going to be done, and what will need to be done in the future. Miranda then wrote up quotes for all of the work. I will have them do that work during the next couple months since I now know how much $$ to budget. The car was clean and runs better now than it has in a while. I also mentioned that I would love to get a newer EOS and immediately spoke with a used car salesman who was really nice and took down my information. I will definitely consider buying through them if they can find me the car!
"Service (outside Warranty)"
It is refreshing to have a Service Team that understands it customers and works to provide benefit. Recently, my 2013 Beetle exhibited shifting issues. The trouble was diagnosed to the clutch and throw-out bearing in premature failure. (Fifty years of driving manual transmissions and this is the first clutch/throw-out bearing failure.) Although out of VW warranty, Mitchell Service Team negotiated the lions share of costs back to the manufacturer. Our invoice for new parts, replaced as a precaution, was one tenth of the original accurate estimate. We are very happy with this outcome. They get my business because they have integrity and compassion for their customers. Go there, buy a car from them, and have your service work performed by their excellent staff.
"Headlight Out--becomes Major Expense"
My GTI driver side headlight went out. Needed the bulb replaced. Took it to Mitchell for service. Turns out the wiring inside the headlight were burned out. The headlight assembly was pricy but certainly not unexpected since its a Volkswagen. Regardless of expense, the service department was excellent. I have used Mitchell several times in the past and will continue to visit them for scheduled service.
"Light Bulb Change"
needed a new light bulb. it was changed quickly. also noted an oil leak that needs to be fixed. Appreciate proactive car maintenance.
"Outstanding Experience"
Both my wife and I had been communicating with Steve Ferenc sales representative for Mitchell concerning purchasing a new VW wagon and the VW settlement with the TDIs---he was informative and kept us apprised of the progress in this matter--- we recently purchased a new 2016 Golf wagon--- it was the most seamless purchase of a vehicle I have experienced--- the whole process was stress free and expedient Steve did an outstanding job of having everything set up prior to our arrival---I would highly recommend Mitchell to my friends and family and hope to make future purchases at their dealership
"Regular Maintenance"
Regular maintenance fast and thorough. Recommended crucial pro-active procedures to maintain top performance.
"Mike Labrie Delivers Exceptional Cusomer Service!"
I am a VERY happy customer of Mitchell VW in Canton CT. I needed my 2015 Jetta looked at for an engine warning light. I called and told Michael Labrie the Service Manager that I had to drive down to NYC to pick my daughter up in the afternoon. Mike fit me in early and got me out and on the road in two hours with a full diagnosis and plan for repair. We scheduled a gas line replacement for next week. In the meantime my car is ok to drive and I have peace of mind with my daughter in the passenger seat. Thank you Mike and all at Mitchell VW
"Service Of Check Engine Light"
Check engine light management was quick, logical and service restored car to like new performance.
"Latest Service"
check engine light on. 2 components of turbo system bad. Replaced both...unfortunately, turbo is dying too, and check engine light is back on. Do I keep or do I trade in ? Hmmmmmm.
"Repair Department Is Remarkable"
I will only take my VW to these guys. Service is fast and great. Mike took incredible care of me. I appreciated their honestly and helpfulness. It was clear that all the other customers felt the same.
"Buying A Family Car"
My husband and I were looking for a new family vehicle. I work down the street from Mitchell VW and my Husband wanted to take a look at what they had after having some bad experiences with other dealerships. Edward Provencal was our sales associate. he was very helpful in helping us find a 2009 VW Routan SEL. This is a major step up from our former family car. There are 2 separate dvd players so my older children can watch different movies that they like on longer family trips, no more yelling coming from the back seat, no more head aches. I would definitely recommend this dealership to friends and family. I would also recommend that they ask for Edward, he may be one of the newer sales associates but he was able to answer our questions and help us find the right vehicle. If you are looking for a VW go to Mitchell VW in Canton, CT. They know the product and how to treat their customers.
"No Issue With On-going Service"
I needed an appt. within a timeframe that worked for my schedule - not an issue at all. The estimated charge for the 40,000 mile check was provided to me by the Svc. Mgr. when I made the call. What I wanted to have serviced was discussed in advance as well --- wonderful experience!
"Excellent Service, Immensely Helpful"
I am in my sixth decade and have dealt with many automobile dealers. I can honestly say that my most enjoyable experience and satisfactory sales help was with Mitchell Volkswagen in Canton CT. I dealt with Brendan Myers who I can say is an intelligent gentleman and a great help in making our purchase. My wife, Joann and myself were and are completely satisfied. I highly recommend Mitchell Volkswagen and Brendan Myers for any interest you may have in acquiring a Volkswagen. When you go ask for Brendan, youll be glad you did. For some added help, you can reach Brendan at (860) 693-7668 or b.myers.mitchellvw@contactdealer.com Peter Stanford
"Great Buying Experience"
I have recently purchased two cars from Brendan Myers. Both buying experiences were so easy and actually enjoyable. Brendan was so helpful and accommodating each time. He really took the time to understand my needs and wants in a vehicle all while remaining within my price point. He is a pleasure to work with and I know my next car will be purchased from him as well. Also, the girls in service are always so sweet and helpful. Anytime I have questions or need to bring my car in they are so accommodating and find ways to get me in asap and they always have a smile on their faces and are ready to help. Thank you everyone over at Mitchell VW for providing me with not one but two great car buying experiences.
"Never Disappoints"
Ive been here three times, and am nearly a new customer. Every time I bring my car in for a service they do a great job! If you arent satisfied, they make sure you are! I almost wish I bought my car from this dealer!!
"Great Buying Experience"
This is our second pre owned VW from Mitchell and Im sure we will get our third with them as well. All of the people we worked with particularly Brendan, Jason and Aaron were terrific. We had specific needs for our new pre owned vehicle and it was hard to find, but they found it for us and gave a great deal including a fair price for our trade in. Glad we stuck it out with them as well. Very happy.
"Excellent Service Department"
I wont go anywhere else! I moved out of the Farmington Valley and drive back anytime my VW needs service (and I HAVE tried other VW dealerships in CT).
"Great Service , Great People"
I have been using Mitchell VW for many years and have been treated exceptionally well each and every time I go there. The service department goes out of their way to do what they can to help me and believe it or not, to help keep my costs down!! I highly recommend Mitchell Auto Group to everyone
"Shimmy In Front End Of 2015 Gli"
12-22-2015
Quick in and out. Able to get an appointment within 24 hours for what could have been a major problem. Turned out to be a bad balance job on my snow tires by the local Goodyear tire store. Also, the steel Tire Rack rims are a little out of round (Thank you China), (Wont use Goodyear again!) All done within the hour. and only $20.00.
"Great Service"
Service was excellent, service e people were polite and helpful, A. Tenenbaum
"Great Service"
I moved here from NYC and have been using Mitchell VW to service my Touareg. The service team led by Bob is terrific, and they go above and beyond. They even arranged a tow truck and a ride to the airport when I got an early-morning flat on the way to a business trip this week. Best of all, it turns out that the tires I bought there in June had a 12-month road hazard guarantee, so I paid nothing for the new $300 tire! I am now out of my new car warranty period but will continue to use Mitchell VW because they provide such great service -- they know my name and my car, and I feel as though they are looking out for me. (Example: When I bought the four new tires in June, I asked if I had to change the brake pads, too, and they told me I had 25% useful life left and could defer that expense for a while instead of upselling me early.) Good people, good ethics, etc. -- exactly the type of business that you want to be dealing with.
"So Accommodating"
Mitchell has serviced my GTI since 2008. They continue to surpass my expectations every time. Theyve backed me up with my car when VW co. would not. I will continue using their service and am very comfortable recommending them.
"Great Service, Focus On Customer Satisfaction"
Customer satisfaction number one priority, service center personal focused on ensuring that things are done correctly and following up with you when the job is done.
"July 2015 - 2009 Tiguan Service"
Car service was completed on time within estimated cost.
"Had A Great Overall Experience"
Steve and his team are fantastic and provide a no hassle buyers experience! All staff were extremely knowledgable and helpful and you really felt like you were part of their one big happy family.
"Pleasant Service Experience "
My appointment went smoothly. Interim appointment communication could have been a bit better.
"Volkswagen Service"
Nice experience. Friendly, courteous and prompt service.
""uber" Service Experience At Mitchell Vw"
Mitchell Volkswagen’s splendid Service Department truly is the standard by which all other New Car Agency’s Service departments should be measured against. I had a problem and came in unannounced. The Service Manager dropped what he was doing and immediately came out to look at the problem I had an issue with. The Service Manger looked at the problem, diagnosed it and advised me accordingly….all done in just a few minutes. As always Rob Hart, recognized the problem, and what to do to fix it. I have been coming to Mitchell Volkswagen for almost 10 years now and the service has never changed, except that it has gotten better. I never have anything to complain about, except prices which I now realize are a reflection of what today’s costs are. Given the costs of parts and labor, both of which there is little-to-nothing-much that can been done about, I am a more than satisfied customer. I know that the superb service provide by Mitchell Volkswagen is a reflection of its outstanding Service Manager, Rob Hart specifically, and the entire culture within the organization.. He has ALWAYS gone over-and-above what the “norm†is elsewhere. Would-that Volkswagen ever decide to once again offer a car that meets my requirements, I will, if not be the first in line, surely be close to the front of the line. PLEASE VW, offer a Passat station wagon with AWD. Until such time as that happens, if ever, I will continue to drive my 2004 Passat 4WD wagon, and service it as necessary. I know that I can always rely on it being serviced properly. Sincerely, Marv Negrin ________________________________________
"Detailed Tune/assessment"
Prompt service, detailed report out -- didnt stay at the dealership -- so, not strong feeling regarding facility. Access out of dealership -- headed east -- is always a challenge. l
"Excellent Service And Timely!"
My husband and I love Mitchell VW. Weve had great experiences over the years with sales and service. Everyone is always happy and friendly; love the positive environment! Thanks VW Crew!
"Misfire Problem..."
Among other things, my car was in for a misfire problem and oil change. They corrected the misfire problem with a fuel additive. I was recommended to drive the car in SPORT mode for the remainder of my full tank of gas. I proceeded to do so and watched the engine temperature spike the whole ride home. As I pulled into my driver, an engine temp warning started beeping at me telling me to check my coolant level. They should have at least warned me that this could happen. I made it home by keeping the AC off.
"Going The Extra Mile On Service"
The person at the desk for the service department was just a step above other I have dealt with. I had extensive repairs due to a fender bender and she kept me informed every step of the way. The Service Manager was not only informative on the issue with my car but even showed me the damaged part which was replaced. Great overall service.
"Great Customer Service To Help Me Buy My New Car"
Went to Mitchell Volkswagon to look at and test drive some cars, and decided very soon that I wanted the Tiguan. My salesman John was extremely helpful in answering my questions honestly, taking my preferences and lifestyle into consideration when helping explain the differences and features of each car, and was very available for me to reach at any time of day. I could not have asked for a better car buying experience
"Great Service - Kyle Was Great."
Needed repairs done to vehicle after minor accident. Kyle was great about getting the work completed and making sure my needs were accommodated.
"Mitchell Vw Is Great"
06-16-2015
car had 40k service. no problems. here are some more characters to get up to 50 characters. brevity is the soul of wit!!
"Great Customer Service!!"
06-16-2015
Friendly atmosphere!! Will definitely purchase me next car there!!
"Awesome Service!"
06-16-2015
I had a lot of difficulty looking for a car and what suits me best until I went to Mitchell Volkswagen. I test drove a 2015 Volkswagen Jetta TSI and I fell in love! Best car I have ever driven in my life! Thank you Mitchell Volkswagen.
"Efficient 30,000 Check-up"
Very quick to make an appointment that fit my schedule -- wow!
"Good Service On A Software Update Recall"
VW contacted us for a software update. Mitchell did the job. they were easy to schedule and everything went well.
"Excellent Service"
Mitchell VW is very professional and courteous. Even though I arrived late for my appt., my car went into the shop immediately and the wait time was what I expected.
"Serviced @ Mitchell Volkswagen"
06-02-2015
Leased a vehicle, Volkswagen Eos, last production year. Runs great, Im satisfied. Also, thanks for the excellent service.
"Great Service Dept."
05-19-2015
Had car serviced, check engine light on. Everything done well the first time.
"Dealership Feels Like Home!"
05-19-2015
Had car serviced and enjoyed the free wifi, coffee and bagels. Also enjoyed watching the premier league soccer games on TV while lounging on the couch! I didnt want to leave and felt more like I was at home watching the game! Thanks again for great service and providing a wonderful atmosphere while I waited for my car to be serviced! Thanks, Joe Mandro!
"Great Service"
05-19-2015
I was pleased with the Sales person, pleased with the Service person and the service done on my car as well as the communication and timeliness. What I am unhappy with, was the Financial person I dealt with when purchasing my car. He was condescending to say the least.
"Two Recalls,oil Change,check Driving Light"
05-19-2015
The service lady was very professional.Job was told when I made appointment that it should take four hours.I spent just under 7 hours waiting.They did offer a loner car about 4 hours into the repairs but I choose to wait.Apprantly the tech.ran into some difficulties with the under carriage alterations. Overall satisfied with service.
"Great Service"
05-19-2015
excellent service, friendly helpful people and reasonable prices. What more do you want?
"Fine Service"
05-05-2015
Nice people who took care of my concerns with routine warranty service.
"Vw Review"
05-05-2015
I always get speedy courteous service from you. I definitely will be back and would recommend you.
