"Found The Car I Was Looking For"
Mr. Ghaleb, was my sales rep who handled everything from my first phone call to handing me my keys at drive off. We did 90% of the deal over the phone and email and this was super helpful since I live 3 hours away. The deal him and his finance team were able to work out for me was very satisfactory. We will be back in 36 months to negotiate for another car. Thanks Ghaleb and Volvo of OC!
"Great Service Team At Volvo Of Orange County"
Great service team at the volvo of Orange County dealership/
"Poor Experience"
Customer service and flexibility do not exist here.
"Friendly Services And Smooth Transition."
Help a friend to buy the XC90 T8, people are very friendly, and explains lots features for the car.
"Volvo Of O.c. Outstanding Salespersons."
Zach & Vilia were so helpful. Zach is so knowledgeable. He made the process of buying a car as easy as possible, and he walked us through the many steps of learning about a very complicated and sophisticated car. He made all the difference for us. He is truly exceptional. We will definitely ask for him when we are ready to buy a new Volvo!
"Volvo Of Orange County"
There were no surprises! Since I live about 4 hours away, we conducted much of the preliminary work over the phone. The team was very responsive and helpful. The paperwork was the quickest I have experienced with any vehicle purchase. Amazing!
"Buying An S60 Volvo"
Our salesperson, Mr. Bickler, was exceptionally helpful. I was most impressed with the safety features of the Volvo, I was deciding between a Volvo, a Subaru or a Mercedes.
"New Xc90 From Volvo Of Oc"
Javier from Volvo OC ensured we got the CX90 we where shopping for from color/options to the price we wanted. The finance and Service Department teams are exceptional and have gone out of their way to ensure we have our questions answered.
"Happy 45 Year Customer Of Orange County Volvo"
I have purchased 7 Volvos from OC Volvo. 3 sedans, 3 station wagons, and an XC 60. We purchased the second Volvo using the European Delivery Program. Volvo of Orange County handled everything and driving that new car for 8 weeks all through Europe was a delight. One wagon saved my life and the life of my 21 month old daughter. I was traveling 55 miles an hour (posted speed) and a truck ran a stoplight. The engine was running after the collision. I shifted into low and made a U-turn. We were unscratched and the groceries were fine. Nothing broken - not the eggs, the cookies, or the orange juice in a bottle. Volvo put a new front end on the car and I drove it 6 years with never a problem. My record mileage was 284,000 miles and the only reason I traded it in was to have the newer model. My first Volvo was eventually owned by a Navy Captain stationed in Washington, D.C. He called one morning because he somehow found out that I was the original owner of the car he was driving. He told me that he had just put a new engine in the car (the mileage was over 760,000) and it was running "like a top. When it comes to buying a new car, I always know it will be a Volvo - the big decision is the color. I have had beige, gold, and green sedans. 2 beige and a white wagon, and the current XC is gray. I have always dealt with one dealer - Volvo of Orange County even when they moved 3 times. Everyone involved with the dealership over the years has been wonderful. The service department is incredible. Any problem has been dealt with immediately - and I do mean immediately. I have recommended this dealership to family and friends and I highly recommend them to anyone looking for a new Volvo. I only trust my car to this dealership and i only buy my cars at Volvo of Orange County. I hear Volvo is bringing back the traditional station wagon (to all of us who love the real Volvo station wagon) in the future….. I will have to decide between the XC 60 and the wagon - the color will be white. My thanks to everyone I have worked with over the last 45 years at Volvo of Orange County - especially the Service people who care for my cars as if they were their own. Kudos to all!
"Ted The Man."
Ted took car of me with quick response and accountability.
"Pleasantly Surprised"
Thank you Norm Grover!! You made buying my V50 pleasant, enjoyable and a complete hassle free experience. I was only buying a used car, but I never felt like I was treated by Norm or his colleagues, any differently than if I were making a new car purchase. The used CPO I purchased was missing the owners manual and a second key. Norm offered to order them from the factory, and he actually did send everything-no cost.
"Bayle And Alison Smith"
My electrical issue was solved quickly and at Minimal cost. The waiting room is pleasant And Brian was very helpful with getting my car In and out quickly!
"Good Experience"
Service rep was quick and friendly. No issues getting the loaner car I requested. I was able to get my day started sooner than expected.
"Quick Service, Clean Facility"
I went to the dealer because the low battery light came on sometimes. The battery was checked and replaced in slightly over one hour.
"Great Service"
My car has been serviced by this dealership for many years. I always feel very comfortable and confident in dealing with this service dept. Ben kept me updated as to what repairs my car needed.
"Exceptional Service"
Brian treated me like a person. I was not just a number. I am so please, Volvo will be my mechanic forever.
"Great Customer Service"
The service advisor - Ben Dailey was magnificent - meet me at the car as I drove up, always had a smile on his face, we very nice and always kept me informed of where my car was during the service - he is truly an asset to Volvo of Orange County
"Good Service, But Unprofessional Service Advisor"
Service is Good; however, I was selected by Volvo of America to complete a random survey, filled it out with an Average rating only because of greasy finger prints and soiled interior. The customer name and personal info along with the survey results were sent to the Service Advisor that assisted me, the customer. Upon my next visit to the Service Center, I was pulled aside in a private area, and was told how upset my Service Advisor was as to my low marks on the survey. He told me that he expected OUTSTANDING marks. His attitude and remarks were very threatening to me. I will NOT return for Service or New Car purchase.
"Dont Bring Your Volvo Here!!!"
I brought my 2005 Volvo s60 in to get a headlight replaced because I was having problems replacing it myself. I asked if I could watch the repair man install it to see if he had any tips on how to install without hurting my hand. They were courteous to allow me to watch, but I swathe repair,an "rip" the air intake out of my car, he replaced the light and tested the light to find there was an "electrical" problem. I then left and "trusted" the repair man, believing that since I was at a "Volvo" dealership they new my s60. 2 hours later I went back to ask what is the problem and the repair man insisted that the problem was a "computer" problem and it would be $800 to fix. I then asked "did you check the fuse" and he then responded with telling me that there was no fuse and showed me the electrical diagram. As I looked at it, with my background in electrical engineering, I responded with there is a fuse. I said no more repair to be done and still had to wait 45 min to get my car back. As soon as I got the car I took it to pep boys and checked the fuses and the fuse for the light was missing, but when I replaced the fuse I found that they had broke the air intake of my s60. Take your Volvo to Swedish and Asian Autoservice.
"Great Help"
Everything about this dealership was amazing. I had a wonderful experience all around. Right when I walked in the receptionist was very sweet and made me feel very comfortable. I did not purchase a vehicle yet, but once I do I will defintely come back to Volvo of OC.
"Toyota Siena 2004"
on their website there is a make an offer option.It is nothing wrong when a customer makes an offer below their price i believe.If so,they should state no haggle price for the car.To make an offer is optional and selling or not is their choice too.Do you believe their sale manager responded to me that i should have had common sense when making offer.It would be ridiculous if i made an offer for $1 but i didnt.My offer is not far from their price.You know what,it is difficult to buil a long lasting relationship between business with customers but it takes one second to ruin that.
