"Purchased Cpo"

09-13-2017

Good straight forward purchase process with Malik, was transparent with all the pricings/fees. First contact person was Jose, but never heard from him again after purchasing the car. Also, the was car was not the cleanest CPO, saw an ant inside and cabin was duty, white paint splashes on the interior and pink smudges, came back a couple days later and they cleaned it, but left some other smudges on the interior. Whatever, wasnt a big deal breaker for me. Great customer service, but lacking on car cleanliness for CPOs.

"Arina Romanovskaya At Longo Toyota"

We had planned to purchase a Toyota Corolla. We went through the Longo Toyota at El Monte’s website to contact a sales person and we decided to call Arina Romanovskaya. We spoke with Arina and she was nice enough to accept us within an hour. I had asked about prices over the phone. When we got there Arina had the price with the entire breakdown and expenses printed ready in a file for us. Arina was very professional, knowledgeable, detailed, courteous, organized with excellent communication and people skills. She went through all the details and all financing with us and made us feel very comfortable. Arina made the process so simple, straightforward and easy for us that we decided to buy a second Toyota and my sister that was also there decided that she would like to purchase a third one. Even though my sister had some issue with her credit Arina helped us buy the car. She also worked with her manager to help us get a better price. Arina has excellent management abilities. Through the whole process she was always a few steps ahead running back and forth to put everything together from insurance, finance, window tinting, ordering the accessories, all lined up for us and they were delivered as promised. Arina explained Gap Insurance and Warranties with such detail and patience, that we had never experienced before. During test drive she was very patient and knowledgeable explaining everything in detail like a teacher. Two of the cars did not have bumper protection and she immediately had it all taken care of. She went through phone pairing and Bluetooth hands free functions and voice recognition. Demonstrated Sirius XM satellite radio and all that went with it. For insurance Arina immediately contacted Juan Reyes, AAA Insurance agent at Longo Toyota. He came over and set up the car insurances and took care of it very smoothly. Arina took us to the service department and introduced us to Jimmie Sauceda and the manager Matthew Menendez. They were both very helpful and professional explaining the window tinting, pricing and future servicing for our cars. She also went over the maintenance schedule. For financing at Longo, Arina took us to Rachel Amin who was a very nice lady, super professional and organized. She had inputted everything in the computer system and all completed so when we sat at her desk she only had to go over them with us and get our signatures. She also explained other protection programs Toyota has in detail for us very patiently even though it was late at night. Though the process took many hours Arina worked tirelessly and stayed very late until the whole process was completed late at night. We were hesitant about car dealerships but after working with Arina we have a different perception of car dealerships. Arina Romanovskaya’s outstanding first class, top- notch customer service, professionalism, caring, kindness, knowledge, patience and many follow ups to make sure everything is to our satisfaction has left us with a very pleasant and memorable experience. We went to buy one Toyota and we left with three Toyotas a few hours later, and it was all because of the experience we had with Arina Romanovskaya at Longo Toyota. Thank you Arina and the Longo Toyota Team.

"Toyota Corolla"

07-21-2017

Excellent service very helpful sales person, I called ahead of time and They had a car available for me when I got there but I choose from one of two others that I looked at. The Sales person took her time and patience and theyre wasnt no rush or pressure to purchase a car. I purchase the extra warranty since I do a lot of driving.

"The Sale Men Sergio Gamboa"

07-12-2017

This sale men -Sergio Gamboa help in detail explanation to be able to buy the 2015 Toyota Rav4 on saturday 7-8-2017 we were late at the dealer but he stood until we finalize the contract i as well the family was happy 100% Thank you in the future i will return and recommend to my friends .thanks to Longo toyota and the team in making your guest confortable .Ramon and Magdalena Reynoso.

"Another Great Buying Experience, Thank You Alex!"

07-12-2017

I was thinking of stepping up to a larger vehicle, I went to the Longo Toyota website and found a beautiful 2017 Highlander Hybrid. Then contacted Alex L. with the stock number, to find the vehicle is still available, he placed a hold on the specific Highlander. I have purchased 2 previous vehicles from Alex to whom is very patient and will get the best deal. My 2016 Camry hybrid came in with a good trade-in value, Alex made the best deal possible moving into the Highlander. I love the Highlander and the whole experience. Thank you again Alex!

"My Old But New Car"

I brought a car from You 12 years ago, It has 72,000 miles on it now, It had 14,000 mile used, but the color is coming off.....You charge to much.....It makes me want to buy a New car and trade my mind In...

"Great Customer Service Very Knowledgeable "

02-22-2017

Very knowledgeable sales person (rico) and was a very fast sale

"The Real Deal!"

Going into a dealership alone can be intimidating but I have to say that was not the deal here. David is one of the most caring professionals in the world. He made sure to answer all my questions and made sure to take his time explaining if I didnt understand. Went above and beyond to exceed my expectations. He made sure to get the best deal and work with me from beginning to end of the process. I felt like I was being taken care of as a person, not just a sale. I would recommend everyone who needs a car to come in and let him help as I can guarantee you will leave with not only a car but with a great feeling of being honored and respected. I got the car that I wanted and could not have done that without the help of the very best, David

"Services Customer"

Bad services, bad attitude, my appt. for services maintenance at 7:30am, promise to be done by 12pm no one let me know keep me in contact until I talk to the services consultant at 11:40 and told me it needs another hour, then what is the point the early appt. was made for?! If you are busy business just told your customer I can not provide update and outstanding service to you, "thank you" longo Toyota, you made my day!

"Isaac Made It Easy!"

Isaac made the purchase of our Prius simple and pleasant. We felt like our business mattered to him. We have bought several cars from Longo and feel the key to repeat business is treating your clients well. Isaac clearly made this his priority!

"Amazing Service - Gracie Camba"

Gracie delivered fantastic service. She was very direct & responsive to all questions. She had the requested vehicles ready for test drive upon arrival. Once we decided to take the car, she over-delivered and had us drive-off with the car in under 90 minutes. Simply the Best Car Buying Experience EVER!!! This is our 9th new car.

"Amazin"

We came to see one specific car. Ruben came to welcome us from the moment we arrived and he was very nice. We explained to him what we wanted tondo he nicely explained to us our options and we decided to buy it. Thank you Ruben and Longo Toyota for the great service.

"Returning Customers"

09-16-2016

We have been customers for Longo Toyota for 16 years and we were expecting nothing less than excellent service in purchasing another vehicle from Longo. David Ton exceeded our expectations with his likeable demeanor and professionalism. David was informed about the inventory available and patiently guided us through all our options regarding purchasing a new or a re-certified model. He was courteous at all times and accommodated all our inquiries. During the entire process he was relaxed and made the entire buying experience enjoyable. David and the Longo staff is why we continually return to Longo for our auto purchases. Thanks David!

"Great Customer Service, David Reyes!"

09-06-2016

As a fist time car buyer, I knew going to Longo Toyota was my first choice of choosing my very fist car. David Reyes was pleased to help me find the right car for me. He very easy to talk to, knowledgeable, give me financial options, listens to my opinion, and made the transaction fast and easy. He made sure he meet my car needs. I will highly recommend David Reyes to my family and friends to buy Certified Pre Own Toyota at Longo Toyota, El Monte. I really appreciate all his help and giving me a chance to own Certified Pre Own Toyota Prius. Thank you, David Reyes and Longo Toyota. Respectfully, Karla E.

"Incredible Toyota Dealership & Team"

08-26-2016

This is the 6th Toyota (and the 4th Prius) I have owned. Having recently moved from Massachusetts to California I was looking for a new Toyota Dealer for my next car. After visiting several of the LA area Toyota Dealers, and not being particularly impressed with the dealerships I visited, I came to Longo Toyota and found a Dealership and Sales Team that was vastly better than the rest. Robert Hofmann and Laura Tan were fantastic to work with; patient, understanding, relaxed and helpful. I was absolutely delighted with how I was treated and the Prius that I purchased. Longo has a a great reputation for a reason. I absolutely recommend Longo, Robert and Laura; you could not possibly make a better choice of a Toyota Dealer. I also worked with Jules (JJ) Lee in the Finance Department. JJ was very easy to work with and actually a lot of fun. I found the Toyota that I wanted at a great price. The entire process was easy and smooth. Longo Toyota is the place to get your Toyota in SoCal; it is a Dealership that treats you well with employees who make your experience a cut above. Really...what more could you possibly want in a car buying experience!

"In-n-out"

08-17-2016

I like quick business... Went in there, asked for their best cash price... Got a GREAT deal, salesman David Reyes works for his $$$. Respectful and polite. Shopped around town, and their deal was indeed the lowest anywhere... Come see David, hell hook you up!

"Nice And Easy Experience"

My wife and I bought a Certified Pre-Owned 2013 Prius III from David Ton at Longo Toyota and were extremely pleased with everything about the experience. After David greeted us in a pleasant easy going way, he attentively listened to us explain what we needed and what we wanted. After a couple of follow up questions, everything went perfectly. He showed us a couple of options that were exactly what we wanted at a priced we had hoped for. David was knowledgeable, polite and had a great sense of humor. From the greeting, to the final handshake, our experience was great. David Ton was a pleasure to work with

"Far Away, But Worth The Drive!"

After shopping around for my Hyundai Elantra Limited, I found there were only a couple of exact models with the colors and options I wanted. I should have went to Longo Toyota first, as we were able to get the car I wanted, get financed, and all in about 3 hours total! Great showroom, LOTS AND LOTS of inventory, and great service. I live almost 100 miles away, and trust me, it was worth the drive! Do yourself a favor and go here first...you wont be disappointed!

"Awesome Car Buying Experience"

David Reyes was very knowledgeable of the Prius. He was very patient and answered ALL my questions. The price of the vehicle was great, but his making the process simple was why I bought my car from Longo and specifically from David. I would recommend both Longo and David to all my friends and family.

"Best Car Buying Experience Yet!"

06-23-2016

Jose del Solar made our car purchasing experience very pleasant and stress free. As soon as we arrived and gave Jose our input on the vehicle type we were looking to purchase, Jose narrowed our search to 3 possible vehicles. Jose drove us to the car, showing us how big Longo Toyota is and the many vehicles we had to choose from. We knew then that we had picked the right dealership. Jose offered us to test drive the car. We never felt rushed or pressured to make a purchase on our first visit. I thought about the style, gas per mileage, and cost of the vehicle for a couple of days. Jose called me soon after and that helped me decide, that very day; that I wanted the car and I also wanted Jose to be our dealer. I returned for the vehicle the same day Jose made the follow-up phone call. When we arrived, Jose had all the paperwork filled out for me and I just had to provide a little more info and sign the papers. Going above and beyond; after all the paperwork was done, Jose took the time to set-up my phone to bluetooth. This is my third Toyota vehicle, and this has been by far, the best car buying experience ever!

"Outstanding Experience At Longo"

I typically dislike nearly everything about the car buying experience, preferring to go through fleet sales via my credit union. However, I found myself at Longo this past weekend looking for a used car for my son and had a positive outcome. Jose Del Solar was courteous, accommodating, and helpful. He was informative, without being pushy. We were able to get the car we wanted at a reasonable price without having to spend hours haggling. It was a very efficient process. I would recommend Longo to my friends/family without hesitation.

"Vehicle Search"

Even though I did not purchase a vehicle from Longo Toyota, I would still recommend this dealership. The reason why I didnt purchase vehicle from this dealership was because I would looking for a specific type of vehicle that at the time, they did not have in stock. But I did inquire about one online and I received a call back immediately and I did receive follow up information about the vehicle that I inquired about. I am writing a good review because I contacted other dealerships and didnt receive good follow up and my overall experience about an inquiry here was good. If I am on the market for another vehicle in the future, I will definitely look towards this dealership

"Excellent Experience"

05-14-2016

PROFESSIONAL SALESMAN; EXCELLENT CUSTOMER SERVICE; UNDERSTANDING OF FAMILY NEEDS; VERY CORDIAL; SENSE OF HUMOR; MADE US FEEL AT HOME; EXCELLENT AT DEALING WITH DIFFICULT PEOPLE

"Easy And Painless"

05-06-2016

Second car we have purchased from Longo. Always a great selection to choose from and friendly, competent employees. Neil Polzin helped us get into our 2014 Camry about two years ago and he helped answer several more questions via email for our second purchase. Once arriving at Longo last Sunday, Neil wasnt working that day. Instead, we worked with his partner, David Reyes who really made us feel at home and without pressure. David had answered all of our questions thoroughly and was very knowledgable about the product. There is a reason why we drive over 65 miles one way to purchase our cars and we will definitely be coming back to Longo for our next one.

"Great Used Car Purchase"

04-27-2016

I bought a used car from them, very happy with the car. All the folks were helpful- I initially spoke to a guy named Jeff by phone who had compiled all the data on a few cars I had seen in their online inventory, and handed me the info when I walked in. I ended up with David as my sales person, who was nice and strait forward. He made the purchase process just matter of fact. Paid a little more than I wish I had, but still a fair deal for the Camry Hybrid XLE I got. I very much plan to use this dealership in the future, and recommended them already to friends and family. Want a Toyota or Lexus- go to Longo. Want a used Toyota- see my man David.

"Jose Luis"

Jose was wonderful, very helpful in the process of trading in my Ford Focus. Experience was mostly painless (still not a cheap thing to do) and we got a good deal on a used 2013 Toyota Corolla. We were able to complete the selection of a vehicle, the trade-in and all the requisite paperwork by the end of the day and drive off the lot in a new vehicle. Thank you Jose!

"Excellent Customer Service"

This review is about my car buying experience at Long Toyota with Nathan Gallaher as my sales associate. Nathan went above and beyond in his service to ensure that I felt comfortable throughout the entire process of buying my car. He answered all of my questions, listened to exactly what I was looking for, and targeted those specific cars. This helped me in my selection to finding the perfect used car for me without waisting my time. This process has made buying a car from Longo Toyota a pleasurable experience and because of Nathans superior customer service I will be recommending all my friends and family to shop at Longo. Thank you!

"Buy From The Best....fred Williams"

We have purchased our 1st Toyota in 1987 with the help of Fred Williams. He makes it possible for us to get a valuable,reliable transportation. Since then we have always trust him and purchased Toyota cars only. Thanks Fred Williams, your a good friend,always care for our needs.

"Drove From San Francisco, Hands-down Worth It!!!"

Fred Williams is consistently the best salesperson I have ever interacted with. I drove down from San Francisco to buy from Fred. He listened to my requirements for a new vehicle and instantly knew what I should get. I spent the next week doing research on every make and model- and he was right. Fred is always available, responsive, cheerful, friendly, helpful. He gave me a very good price, helped us through the process, and made it as smooth and seamless as possible. If Fred is still working when by the time I need a new car, I will be back. He has sold our family all of our cars and have only ever been happy with Toyota. This dealership clearly values its employees and their relationships with their customers, as I see exemplified every time I talk with him.

"Great Service"

My service was good I really got help from my dealer. Great service best Ive ever had

"Very Friendly And Helpfl"

I felt like they had my best interest in mind and they welcomed me like a member of the Toyota family. Was not expecting much with my credit but They got me in to a 4-Runner.

"New Cpo Vehicle Purchase"

Isaac approached us when we arrived at Longo Toyota. He was very professional, courteous, kind and accommodating in finding the right vehicle for our family. I admit he was a tough negotiator at first but we settled on a fair price for the vehicle making it a win-win situation for everyone. He expedited the sales process on our behalf seamlessly. He was a pure pleasure to deal with on our purchase and I recommend Isaac and his team to anyone looking to purchase a Toyota. Longo is hands down the greatest dealership around!

"Bought Two Awesome Toyotas At Longo"

My mother bought our 1994 Toyota Camry and it has run great for over 22 years. I just went back to replace the car (although its still running) with a Camry hybrid and so far I love it just as much. Fred Williams was very courteous and friendly and was even nice enough to bring the price down for me when applicable.The whole process itself was a little long, but it was my first time buying a car, so I have nothing to compare it to. Overall, very happy with my car-buying experience, I just wish the paperwork portion could have taken less time.

"Awesome Service!"

08-24-2015

I have purchased several cars from Longo, and over the years serviced my vehicles numerous times. I have always received excellent customer service. Longo employees and friendly and helpful. I would recommend owning aToyota and in particular; purchasing one from Longo as a dealership.

"Friendly"

I appreciate friendly and knowledgable staff. They kept me posted on the status. Even though they were busy they still helped me. Ive bee coming here for about 10 years.

"Great Experience With Certified Pre-owned Purchase"

03-03-2015

I was in the market for a pre-owned Prius and after some shopping around went to Longo based on a recommendation of a family friend. What a great experience. Tony (and Derrick!) helped make a stressful situation a pleasant one. I did my research and knew how much I wanted to spend and what I had in mind. Tony was professional and considerate, listened to what I was looking for, no pressure, and was about finding the right car for me and not just about making a sale. Tony got in touch the next day to follow up and make sure I didnt have any problems. Thats customer service! A shout out to Tony and Derrick - thanks guys! Im a very happy new-to-me Toyota owner.

"Great Experience"

01-07-2015

First time purchasing a new car and I was pretty nervous about it. I am not really... a car person, but thanks to Tony Hua, my experience was painless. Tony was able to walk me through the application process one step at a time. I had so many questions, and Tony answered every one of them without sounding condescending. I felt comfortable and not like I was being taking advantage of. Tony was the man! and he hooked me up. The whole experience was surreal, because I couldnt believe that not only did I get a new car, but also the car of my dreams. I didnt have any further questions for Tony after, but I did after I went home. I was able to call Tony up to ask him. Tony was available to answer my calls and eased my mind. His availability definitely makes Tony a one of a kind man. If youre thinking about purchasing a new car at Longo Toyota, I definitely encourage you guys to get in touch with Tony Hua. Tonys contact information is 626-518-2525. Good luck you guys and thank you Tony! -Jacky H.

"Great Experience"

01-07-2015

Just bought my new Corolla 2015 from Long Toyota thanks to Tony Hua. He was extremely helpful, knowledgeable, and easy to deal with. Plus he goes above and beyond to help me get the best deal. You are the best!

"Great Experience!"

12-15-2014

Tony Hua was fantastic! He made the whole process easy and put my mind at ease. He worked really hard to make sure I got the best deal. I would definitely buy my next car from him and highly recommend him!

"First Time Buyer"

11-04-2014

He was so helpful and very funny. My Tia and I felt so welcomed. He made my experience of being a first time buyer perfect.

"Mistake"

10-21-2014

My Mistake, I should have bought a Honda! Had three significant issues poorly fixed by Longo and by Toyota inspector. Complained to TMS but was told they stood by their dealer. Wrote to Longos owner and was told the Customer service director would contact me she never did but told TMS she had. Issues were with front drivers seat cushioning failing only after 3 years (Longo put a patch and charged TMS about $80 when they were supposed to replace the cushioning), arm rest that broke but was told by Toyota inspector its not for resting the arm, and noise from front dash was not fixed the first time. They refused to repair it the second. The 4th fix was again at TMS courtesy, the rear hatch was misaligned after 3 years. I was told by a tech that happens regularly to the highlanders. So sorry I bought a Toyota especially from Longo. BUY A HONDA!

"Tony Hua At Longo Toyota Made All The Difference!"

10-09-2014

After my great experience last year purchasing a 2014 Camry for my dad from Tony Hua, I am back this time around to purchase vehicle for family and I. We ended up getting the 2015 Toyota Highlander XLE AWD. Like in the movie the "Godfather", Tony Hua made us an offer that we could not refuse! It was loaded with "the works" and a price that we could afford. My family and I LOVE-LOVE-LOVE this vehicle. Tony Hua made all the difference! From the time we called him up, saw and test drive the car, Tony worked with us to govern our needs and budget rather trying to upselling us on features that we did not need. These are quality traits that keep me coming back and referring friends and family to him. If you are in market for a new or used vehicle, I would highly recommend you giving this guy an opportunity to earn your business!

"No Games"

10-09-2014

I was looking both Honda Accord and Toyota Camry... and I have to say Toyota Camry won due to a new car buying experience. Mr. Hess from Longo Toyota was professional and communicated with me via emails with honesty and direct answers. I did not have to haggle with the price and he honored it until the end. I recommend this dealership and him.

"Honest Dealer"

09-08-2014

Was informative, very friendly walked out with what we wanted. We have been looking around so trust me when I say this dealer made it easy. Thank You longo

"Purchasing Used Car"

08-25-2014

The service was great and Leo Olmos was very informative. Very Friendly and easy to talk to. In the end, was satisfied with my purchase. Everyone was helpful.

"William Phan Best Person To Buy A Car From."

07-31-2014

Hello, I just got a car from Longo Toyota, and the sellsman was William Phan. he was very friendly and answer all of my questions. He when as far as to explain all the details about my new car. so, if you are looking for a new car go see William Im pretty sure he will help you as well.

"Great Customer Service Byruben Cardenas"

06-26-2014

Great Customer service by Ruben he made me feel so welcome been a first time buyer. He was able to demonstrate the vehicles and inform me and my family about updated prices. He help me a lot in finding the right vehicle. Thank You , so much.

"Best Toyota Dealer"

05-19-2014

I cannot say how much I was amazed by Longo Toyota customer service and still am! My family been long time customers at Longo Toyota. We bought total of 4 cars in the past 7 years. Now, we just lease the New 2014 Toyota Camry LE for my cousin. She really happy with the deal. I would strongly recommend you guys to salesman "Tony Hua". He is friendly and good sense of humor. If you need to purchase a car make sure you ask for him. He will make sure to take care of you and treat you like one of his family members. He will explained very carefully and make sure you get what you want when you leave the dealership. Im so glad I decided to come here to purchase my new vehicle and most definitely RECOMMEND to everyone to go to Longo Toyota to purchase a new car or lease it.

"Awesome Long Distance Service"

05-14-2014

Work with Jose Del Solar and Fred Williams. They are patient and will work with you over the phone, in person, or email. It was great being able to get the exact car I wanted even though i live over 1000 miles away.

"Longo Toyota Is The Best Dealer Around"

04-15-2014

Come see Tony Hua for your new car needs hes the best! My family has bought numerous cars from Longo Toyota. It is the best dealership around! Having a bad experience and wasting close to 5 hours the day before at Glendale Toyota, Just reminded me at how Longos dealership is by far superior. I should of just came straight here. I had made an appointment with Tony Hua and he was very friendly and very easy going. We told him about what happened the day before and pretty much got down to business and gave us a great deal on our Venza Far better then Glendale Toyota without the hassle. Tony got the job done, he was upfront, was a smooth sale ended up driving home within about an hour and half. Cant beat that! Made my wife happy which makes me happy! Thanks again Tony! we will see you soon with other family members looking to purchase a new car. Tony is the go to guy! give tony a call 626-518-2525. You wont regret it trust me!