"Take Your Business Elsewhere!"
Wish I could give 0 stars. As a customer of over 25 years I would not do business with these people. They certainly do not have your best interest at heart. My money will be spent elsewhere.
"They Charge You 110 Dollars An Hour"
the work they did on my car was poor they told me I needed brakes which I didnt get because they charged me over 1000 dollars to fix a cylinder unbelievable what a joke and arguing with the service manage got me no where and I had to pay the bill anyway but guess what I wont be doing business with them ever again I took my car to another ford down the road and they told me my brakes were fine. My advice to anyone who goes there for service total rip offs not worth the time or money
"Great New Car Shopping Experience"
I was looking for a brand new Ford Mustang convertible and visited many ford dealers for the best price and customer service. The new sales general manager Ken went totally out of his way to assist. I cant thank Ken and his sales team for their support and following through with everything. I would recommend this dealership to anyone.
"Great New Car Shopping Experience"
I was looking for a brand new Ford Mustang convertible and visited many ford dealers for the best price and customer service. The new sales general manager Ken went totally out of his way to assist. I cant thank Ken and his sales team for their support and following through with everything. I would recommend this dealership to anyone.
"Excellent Experience!"
Had an excellent buying experience from start to finish! Joe and Rob were fantastic! Made us feel very comfortable the entire time! Highly recommend!
"Awesome Car At An Incredible Price"
I bought a 2013 Explorer at an incredible price. The car was just as described and even had some extra options. Service was just as good (Thanks Jonathan). I would definitely recomend this dealership to my friends and family.
"Greatservice"
Ford Edge. From time of purchase to routine maintenance, very pleased with dealership.
"Ms Ritchie Ihrig"
Your service has always been top-notch. Tim Gregoire is the best and is most helpful in every way.
"Very Good Overall"
The work didnt need to be done, and they immediately told me so.
"Why A Title"
great staff but this survey is a pain why 50 letters
"Satisfied Customer"
As always I am very satisfied with the services. I was kept informed throughout the repairs about price and what needed to be done. I used the complimentary shuttle service which was swift. I didnt have to wait long. The premises are clean and everybody is courteous. I took the expired insurance card and threw away the correct one. Customer service offered to contact the insurance company and have them send a recent copy of the card. They go above and beyond for their customers at Kennedy Ford.
"Fixing A Few Minor Problems With My New Car"
10-15-2015
Ruby Red Ford Fusion Hybrid required a few minor adjustments. These were done extremely well and very quickly.
"Quick Service And No Problem Getting In ."
Called Kennedy Ford in Phoenixville for 2 recalls I had for my 2004 Ford Escape. They were very efficient and was able to drop car off 2 days later. It was done in a couple hrs. Service was very good. I would go there again.
"Great Service"
10-15-2015
Staff very helpful. I am recovering from a stroke and my car needed service. They came and picked it up and did the work. Then, they brought it back to me when done. Tim is great. I have dealt with him for years. He should get a great raise. !!!!
"Quick Turnaround"
Not only did the tech identify the cause of the Check Engine light, it was corrected the same day!
"Great Services From A Great Dealership!!!!!"
10-12-2015
I brought my vehicle in for an oil chg and tire rotation and first I was really surprised by the cost of $39.95 for BOTH!!!! Then while me and my husband was there I asked him to just put a part (a bulb) in my car so my husband could put it in to save the cost of labor, upon completion the tech put it in for FREE!!!! Then I asked Tim to blow out my drain tubes in my sunroof because it was dripping water into my floorboards and he got the body shop to blow them out for FREE!!! I have worked in a service dealership for about 11 years and I was VERY satisfied of the work AND time (Tim said 1 and a half and he called me in 1hr) it took for them to get done with BABE (my trucks name). Please keep up the great work and I WILL BE BACK for my front brake job :) Please pass this onto your coworkers or read it to your managers you guys have a great team.
"Prompt Service!"
Excellent response time. Tim, who I spoke to as I was getting my car on a flatbed tow, double-checked with me to see if my transmission was still covered by the manufacturer warranty. They took care of the TCM fix as well as notifying me of any service due and the condition of my brakes and tires. Very appreciative! First couple of days with the new TCM it seemed a little tight but it has since seemed to relax and drives like before. Unfortunately that includes the occasional shudder which might be the clutch still slipping. Ill have to get in touch and see if this is normal.
"Clean"
10-09-2015
Great experience. I was late for my appointment due to road construction, and Tim, the service manager was still able to inspect my car. Thank you.
"Great Experience"
Service was timely and complete. Comfortable facilities.
"Great Service, Friendly Knowledgable Staff."
Excellent fast service. Serivce manager and mechanics as always have done an excellent job.
"Great Cars, Happy Owner"
ford 2008 escape, service great, staff both friendly and helpful
"Great Service!!!"
I own a 2011 Ford Explorer. From the moment I purchased my vehicle, almost 3 years ago, everyone has always been so incredibly helpful. My car is only serviced at JKF Phoenixville and everyone in service is always courteous and so willing to help. Thank you for all your help.
"Service Is Always A Pleasure"
09-09-2015
great., and prompt. never any problems. Always a good experience dealing with the service reps.
"Nice Dealership!"
2010 Escape wrench light came on and then the engine light came on the next time it was started. Took car to Phoenixville John Kennedy Ford with no appointment. They fixed the problem, faulty throttle body, and had the vehicle ready that afternoon. Best of all it was covered under the vehicle warranty.
"Service"
Service was excellent everyone was helpful and I will keep coming back.
"Excellent Service!"
I went to John Kennedy in Phoenixville after finding that the quality at the repair center that I used to frequent was declining. I was hoping to not just find excellence in service for my vehicle, but in customer service as well. At Kennedy/Phoenixville, I was not disappointed. They were friendly, knowledgeable and attentive and took care of each of my concerns. They gave advice without being pushy and got the job done for a reasonable cost. Im not looking forward to more repairs, but when they become necessary, I know where I am going.
"Excellent Service, On Time, At The Quoted Cost."
As always, excellent service, completed on time, at the quoted cost.
"Mr.keith Murray"
The new waiting room was nice and clean. The service time was really good. It would have been nice if I had been warned that there was bridge construction near the dealership. I travel a fair distance and am not familiar with the area. An alternate route would have been helpful. No other issues
"Great Staff"
Service was good, everything was done correctly and in a timely fashion.Staff was very helpful.
"2005 Ford Focus"
Have been with Kennedy FORD since I bought the 2005 FOCUS even longer..They are always honest, take care/service of the car as expected.. the STAFF have always made me feel comfortabel when they need to explain what has to be done with the car -the good and the bad--
"Great "
Very helpful, quick and great shuttle guy!! Extremely helpful while I was out of state.
"Great Service"
The experience was great. I put my car in for inspection and emission and it was done in a decent amount of time.
"Friendly Staff"
Your staff in the automotive department installed a bed liner in my truck. They called as soon as it was done, and when I picked it up I was greeted at the door. And was on my way in a matter of minutes. Thank you
"15,000 Mile Check-up"
Everyone involved with the process were very helpful and professional. Routine maintenance. I also had stripes but on my car and they look great!
"Recall And Low Tire Pressure."
Appreciated minimum waitung time regarding recall and low tire pressure problem.
"Great Service Nice Waiting Area"
Had a 10 oclock appointment to check out my focus. they found what I knew was the issue as my wifes car ha the same issue. A 1 year older focus. Then they offered to inspect my car while I was there. Was done in short order. Nice waiting room. Nice experience.
"Contract Manager"
My car broke down expectantly and I appreciated the response to my urgent issue and the fast turn around with getting my car fixed.
"Recent Service"
I called for a same-day service, the manager was able to schedule me up; I waited and the work was done quickly. Thanks. And the new waiting area and service area is very nice. BILL SIPLE
"John Kennedy Ford Phoenixville"
thanks for the help with the technology. good experience buying the car. love the car.
"Survey"
2015 Ford Escape. The service was excellent. The salesman, Joseph Rahm, was professional, extremely helpful and knew the vehicle. This was extremely important since this was the first vehicle I have owned with up-to-date technology.
"Have No Idea What This Means"
2014 Focus - Purchased May,2014. One of the reasons I purchased from Kennedy Ford (for the first time) was the excellent dealing I had from the service department when I brought my previous Focus (purchased elsewhere) in for service. When it came time for my next purchase, I deciced to try Kennedy Ford in Phoenixville and was happy with my dealings with the sales staff and continue to be very pleased with my dealings with the service department. Keep up the good work.
"Ok Service"
it was ok, just ok, pain for "the works, which included a list of things, however not everything was done... tire not rotated, pressure not checked... etc, etc
"Purchase Experience"
Really nice people to work with........well wasnt so thrilled about the finance guy. He kept saying we are giving the car away, not making any money on it. Customers dont want to hear that crap. He just had a bad sense of humor. Really really liked the other guy, tall fellow. Sits in front office by front door. Was very down to earth and really worked with us to get price I could afford. Would highly recommend everyone to see him! (I am so sorry that I cant remember his name off the top of my head). The only other down side was our salesman was new (his first week) and didnt know about the car. Really nice guy though!
"Great Service"
GREAT Service & courtesy.....Car ready when told it would be
"Riddle Explorer Service"
Tim and his group in the service department are simply the best --- we purchased this Explorer at another dealer, but chose to have it services at Kennedy due to Tim.
"A/c Repair"
Service was fine. Very happy to have cold air back in my wifes car.
"Kennedy Ford, The Only Dealer I Need"
John Kennedy is the only dealer I need, since 2013. Great folks and service. Thanks guys!
"Fantastic Services, Friendly Dealers, Great Deals"
I was in a car accident the previous month with my 2010 Toyota Camry, which upset me dearly because it was my mothers car before she passed away. I was then helped by Jonathon Klein and Joe Sachs to find the perfect car for me. It is a 2010 Toyota Corolla that I am absolutely in love with and for a great price I felt it was too good too be true. I would highly recommend shopping for a new or used car at a John Kennedy especially the John Kennedy in Phoenixville.
"A+ Service"
I purchased a 2015 Fiesta Sedan. Service was outstanding. Mike Gioia, Sales Consultant, went over and above to help me and made the process very easy and pleasant. I have been coming to John Kennedy Ford in Phoenixville since 2002 and plan to continue. Thank you.
"Great Services!"
Service was great - everyone is very friendly! I will always come back to John Kennedy Ford.
