"I Got A Great Used Car From Mercedes Of Wilmington"
I bought a used vehicle from MB of Wilmington. The car is like new. I have never been so happy with a used car purchase. From my first contact by phone with internet sales to my salesperson the experience was top notch, excellent!! I would buy from them again and it was well worth the 40 minute drive to the dealership.
"Great Service"
Excellent service with a focus on the customer. The facilities arent as luxurious as the newer luxury automobiles location but the customer service is one of the best experiences you will find at a Mercedes dealer.
"Rick Umani Worst Salesman Ever"
Called about a vehicle. Spoke to rick umani. He was extremely rude and hung up on me. I called back and asked to speak to rick and he denied ever taking to me. Bizarre guy. Rude and untruthful. Worst sales experience Ive ever had.
"Not Reliable Service"
Last year, it was the first time when I went to M-B-of-Wilmington with expectations to receive a good quality of service. I was willing to pay the highest price in the area to get repairs done on my car. I have an old but well-maintained car. For one day of a minor repair, the car had been kept for 5 days. After I got my car, I noticed that the car was damaged. I had to bring it back to do additional repairs. A few days ago, I brought my car again for diagnostics. The service advisor, Logan F., tried to induce me to buy a new car instead of repairing it. His estimate to replace a fuel pump was $ 2,200 for ML 320 1998. When I decided to take my car back, it stopped working at all. I had to pay for a tow service while the car was working fine before I brought for diagnostics. Now, I have to bring it to another mechanic to fix it. The price for diagnostics was $ 205. When I got my bill, there was no description of what was done to the car, just a bill for $ 205.
"How Car Buying Should Be... :-)"
The sales staff who assisted me through my buying experience: Johnny; Derrick; and Kelly were the very best. Johnny Tran is excellent, personable, and the utmost professional. Everyone was genuine! To make such an investment, MB of Wilmington demonstrated how a good relationship starts. I am looking forward to meeting the Service Team and lead mechanics to that we all get to know each other and have a well trusted future. ~GRivs
"Happy Wilmington Client"
Had regular maintenance done and the experience was great. Dealership service area is extremely clean, has very competent friendly personnel. Provided prompt transportation to and from my home. And most importantly did the maintenance in the time they said they would.
"Fantastic Dealership"
Dru and Happy-total professionals! They were patient and couldnt do enough for us.
"Mercedes Car Purchase"
Dave Gershman was an excellent sales person. Knowledgable of his product. The whole team at Wilmington was easy to work with and knowledgable. The best car purchasing experience we have ever had!
"2012 Mercedes Benz C300 Fuse Box Replacement"
My customer service was excellent. My wait time was appropriate. I am overall satisfied with my service.
"Mercedes Benz Of Wilmington"
Everybody at the dealership was friendly and remembered my face when I came back. They constantly congratulated me on my purchase. They were very easy to deal with, not condescending like some other dealerships when they see a young person coming in to check out a car
"Awesome"
Alissa was genuine and very welcoming!...She was extremely knowledgeable and treated me like a person. She rocks! It was easy and fast!
"New Mercedes Benz Purchase"
This was the easiest car purchase we ever made! Thank you to Richard and everyone at that Mercedes Benz Dealership in Wilmington, DE. Richard was thoughtful and answered all our questions He spent the time with us to make sure we got the right car. It was an overall great experience.
"Great Job!"
Provide a great service at a great price and a loaner car so my business didnt have to slow down!Thank you for the great customer care!
"Best Service"
Dan always go above and beyond every time we take our cars in for service! Top notch and a definite asset to your company.
"Best Mb Dealer"
EJ Willard goes above and beyond to make everything as easy as possible. This was my fourth car that I have purchased of of him and I will continue to work with him in the future.
"Mr Ty Brown"
08-18-2016
went in for a seat issue , the Mercedes team came and got me right into the shop, I mean I watched them take car of my car.. They came and explained everything in detail..it was a awesome experience. They were quick ,but also very professional.. the car was washed and I was on my way to work.. great team over at Wilmington Mercedes.
"Fantastic Daelership!"
08-01-2016
M Benz of Wilmington is a great car dealership. They are friendly, professional and listen to the consumer. Yesterday our salesman, Vic M. did a great job. He was friendly, professional and worked to get us a fair price our a new MB. Before you buy a new car I would check out MB of Wil.
"They Went The Extra Mile!"
05-25-2016
When I went in to MB of Wilmington for an oil change, I had difficulty setting the clock in my car and also had a big nail in my tire! they took care of both of them without charging me extra. I will always be a customer of MB of Wilmington.
"Amazing Service Department"
After 20 years of buying Mercedes (Some at your dealership) I always serviced my vehicle at a dealer closer to my home. Last November I had a tire blow out on 95 and made my way to your service department. WOW is all I can say, Ive been back three times since and every visit has been perfect. Service Manager Tom Lathbury and Sean Bradley have taken care of me and I cant believe what Ive been missing servicing elsewhere.
"Service Mb Of Wilmington"
02-24-2016
On time service, including the shuttle driver. I get a call or email with a status update.
"Service"
Work was done in the time stated and cost came in under estimate.
"Great Service Dept, Roadside Service, Loaners"
Its really a shame, here you have an outstanding MB Store with a superior service dept (my advisor is Dan Steffer) , roadside assistance by Bill is great, the shuttle drivers are excellent and one can have great conversations with the. Danielle who handles the loaners knows a lot of customers by name and is a pleasure to deal with, last the receptionist Ana is very nice and will not let you out the door unless you are 100% satisfied. The shame part is that the customer wait area in the showroom is not up to Mercedes Benz Standards which is why Ive given them a poor rating. Folks that spend 40 to 100K for a vehicle deserve better than stale snacks, or not even any snacks in the area. They even have a sign which states (TAKE ONLY ONE) is that cheap or what. The coffee machine is a plus, but over all its a D+ at best. Please be assured that besides the substandard customer wait area everything else is A++
"Service"
Your agent, Steve Degnars was extremely helpful and courteous..I came in without and appointment and was taken right away and handled with the upmost efficiency and care.
"Mb Glk350"
Knowledgeable and friendly personnel with a willingness to answer and ask questions leading to a sale. Thank you Dave and Eric.
"Quick Service"
Im always in and out with no issues. I live 1hr away from this location, but have elected to use them because of there quality service and extremely affordable service costs. When I need a loaner Ive always been able to get one even if its decided after arrival. I appreciate the customer service.
"No Support If Not A Mercedes"
I bought a used 2013 Audi TDI without any hassle or negotiating and everyone at the dealership was nice (of course). I researched this car for a few months and was specifically looking for a car with great gas mileage, good performance and compact. The VW Diesel Scandal broke a few weeks following the purchase and I contacted the dealership and asked if they would consider taking back the car because I felt a very large auto dealer organization (Mr. Rafih) could handle a recall and loss of value, better than an individual owner. This was 2 weeks after the purchase. The first time I contacted the dealership no one responded. The second time I contacted the GM and he said he felt bad but thats not their policy to take back a car. Even one that is going to be recalled, lose its value after the fix because it will affect fuel efficiency and performance. The two things I paid for. Aside from the fact that Im now driving a polluting car. Taking back an illegal car that I paid $20K within 2 weeks of purchase should not be an issue for a car dealership that regularly sells $200,000 cars.
"Great Service"
Everyone was friendly and worked quickly to help accommodate my schedule. Erik is always a pleasure to work with!
"Mb C350"
08-21-2015
I liked my entire experience, but the part I was most impressed with at the time of delivery was dealing with the finance department. In other dealerships after sales and I would agree upon a price Id walk into to sign papers and go through another negotiating process. Do you I want this...? or you should add that.. . The process would seem to take forever. With your dealership it was simple, this is your monthly payment w/o maintenance plan (agreed upon sales price) or this is what it will be with it, along with transparent breakdown of the difference. The part I liked best with my experience at MBofWilmington was with my sales agent Samira Magarov. We picked up the car on Friday, Samira followed up on Monday, asked how we liked the vehicle and did we have any questions. I did have questions, she answered them all and even offered to get together and go over the car with me again in person. Very professional.
"Sl 400"
Had a positive experience from the dealership about the information for the car I was inquiring about. They helped me toward finding similar vehicle if I needed. Follow up was positive too.
"Simply Marvelous Absolutely Fantastic"
I purchased a car from Mercedes Benz of Wilmington yesterday. Kudos to my sale rep. Alissa!!! Theres not enough stars for the job that Alissa bestowed to me. I LOVE MY CAR!!! Theres no car that compare. Trust me just test drive one. Youll want buy one the same day. Dave from finance can make it happen, hes awesome. Thanks again Mercedes-Benz of Wilmington. Until I come back for the purchase of my next car Ill be passing out Alissa cards like candy!!!
"Worst Internet Sales Experience."
07-13-2015
Had the exact car I wanted in stock and never received and acknowledgement from dealership after several inquires to them.
"Excellent Dealership And Sales Staff"
06-26-2015
Mercedes- Benz of Wilmington has an excellent Dealership. Thier sales staff and sales manager are exceptional. Great customer service, great deals, and no red tape.Stephan was a great help and made the process painless. They even brought the paperwork to my office. Now that is service.
"Jimmie J."
06-10-2015
every thing was explained what they did and what they think may have to be done later
"Great Service"
05-04-2015
Virtually hassle-free. My car was ready far in advance of when I expected. The up-front sales/service personnel were very cordial, courteous, and professional.
"New 2015 Ml - Amazing Vehicle"
everything perfect- salesperson, sales manager, GM and ownership!!! Tremendous new SUV, Great deal including low financing and high trade!! EXCELLENT New Car Staff and Manager!!!
"2014 Cla 1st Service"
03-16-2015
I am a super stickler for customer service. I can say that this was one of my best overall customer service experiences. The servicing, interaction and time, the drop off and pick up to and from my job was seamless and efficient. On my next service visit, I will be reserving a loaner as I am very interested in a GLK. Hopefully there will be one available to afford me the experience of the next Mercedes I plan to purchase.
"Great Service, Clean Facilities"
03-09-2015
How clean the dealership was, how supportive the staff was, how accommodating the sales representatives were and how much knowledge the sales representatives had about their vehicles and the services they will provide with a thorough breakdown of the dealership and their resources.
"Awesome Sales Department "
03-06-2015
Everyone was very professional, pleasant, and didnt try to pull any funny business. I felt very satisfied with the entire experience while at your dealership.
"Reliable Service Tho A Bit Pricey"
03-03-2015
I was able to get a Saturday appt. My brake linings were worn, and they were able to get me out and about the same day. Rick kept in good communication as he always does, made sure to use my coupon. And for once, I got out the door for less than a grand. However, a shoe scuff mark was left on my nice ivory carpet. Grrrr. Id take it back but no time.
"Great Experience!"
03-03-2015
My salesperson Stephan Quakrim is extremely responsive and personable. This is my second experience with him and it truly feels like I am a friend, not a customer.
"Great Service Outstanding Facility"
03-02-2015
I liked that I was offered the use of a loaner since my service was expected to last a few hours.
"Great Service, Dirty Car In- Side."
02-27-2015
The whole process of having a loaned car delivered to our home ,left us with a loaner. returned our car to our business, and returned the loaner back to the dealership.Easy Easy Thank you.
"Bad Gas"
02-23-2015
Steve took care of me.... thats all i can say. Did spend a little more time that I might have liked, but he wanted to hand a quality product back to me.
"Mb Of Wilmington - The Art Of Customer Service"
02-18-2015
Everyone I worked with was extremely professional, courteous and helpful. You can feel their commitment to their customers and their excitement for the brand. Just a really good job all around.
"Great Staff "
02-18-2015
Service was great - they man who greeted me when I got out of my car was AWESOME - friendly courteous just plain nice... I love MB for service - I waited in the waiting room comfortable free water coffee and WIFI!
"Service Dept"
02-16-2015
Excellent service as always; Ive been having my car serviced here for the last 3 years and Im always amazed by the wonderful and helpful the service managers are.
"Great Service And Very Caring Staff"
02-13-2015
The Service consultant caring attitude and attention to details. Knows the cars inside and out. Facility very clean and the price tag for service is affordable. Ive been using the same guy for 5 years
"Great Services"
02-05-2015
Wonderful working with Mr.Mike Roth and the repair service department. I would definitely recommend this dealership for any Mercedes Benz repairs.
"Excellent Dealership"
02-04-2015
The car exchange for loaner is excellent. Makes my life SO much easier. If this didnt happen, I might have chosen a different dealer. Also, service is always ready to listen and be accommodating. Finally, loaner cars are at least not beneath the type I have.
"Great Sales Experience And Deal"
02-02-2015
Fantastic sales experience across the board. Eric helped me decide on the right car, was patient, and got me a super deal. Marcia personally congratulated me on the new car and made me feel good about the purchase. Paperwork was painless and smooth. I love doing business with your team.
