"Excellent Sales Staff, Great Environment "

I leased a 2017 Ram 1500 on Sat. March 18. And I thoroughly enjoyed the experience. My salesman Jake Jewell was great. He very helpful and answered all my questions and concerns. I am one happy customer and I will certainly come back the next time Im in the market for a new or pre-owned vehicle. Thanks again, Steve Yeatman

"A Great Buying Experience . . ."

Purchasing my SUV from Jeff D Ambrosio Auto Group was a welcoming experience. Everyone was awesome, from the Internet staff to the Management team, they made the process very accommodating. Everyone was very friendly and helpful. My salesperson Tyler Jackson was simply the BEST! He arranged for me to test out the vehicle for a week before deciding to buy. He showed excellent professionalism and attention to detail! I will buy my next vehicle from Jeff DAmbrosio Auto Group.

"Great Shopping Experience"

I have been in the market looking for used vehicles. This dealership has been extremely responsive and always focused on assisting in my needs. Great company to work with and always has a diverse selection.

"Shopping"

Great dealership. None better. Repeat this 50 to 4000 more times.

"Awesome Experience"

This is the second time I have bought a vehicle from Jeff DiAmbrosio, and had the fortune of dealing with the same salesman - Dan Kirby - as first time around. Dan is caring, attentive, and extremely professional, and as a result has earned both my trust and respect. Dan takes time to learn about his customers, and earnestly puts them first. Dont think I will every by a Chrysler product from anyone else - Dan has a customer for life. Would recommend Dan, and Jeff to anyone in the market for a new vehicle that wants to deal with sincere and honest staff.

""lost My Work Order""

Brought my car in for a timing job and differential work, they completed the timing on a thursday and told me to return the car monday to finish the diff work. Was told it would be done by Wednesday. I call on Wednesday to find out that it has not been started because the service writer responsible for my order had moved to a different facility, but my car would be "of top priority for today and tomorrow". So when I call them on Friday for the total, my car had still not been touched. 5 days of my car sitting in their lot. I am now spending hours cleaning the tree sap off my car from them parking it under a tree. I unfortunately have already paid for the parts to do this job, So I am left with no choice but to wait for a call of availability. If I ever get it.

"Outstanding Service"

I purchased my very first vehicle from diambrosio and had Neil pufko as my sales guy and he was phenomenal with answering my questions and being very helpful. I would recommend anybody to see him and to go buy a car here

"Great Experience"

I had the most pleasant experience, again, purchasing an SUV from Jeff DAmbrosio. This is now the 3rd car I have purchased off their lot that I am in love with. I went into the dealership with an idea of what I wanted and what my budget was. The salesman I worked with showed me only the vehicles I desired, and let me make the decisions. My husband and I were very clear on the type of car payment was ideal for us and our salesman continued to crunch numbers and find an aggressive interest rate in order to make it possible. As a returning customer I would strongly recommend this dealership and Eric Huggins as a salesman for their time and attention to exactly what the customer desired. Thank you again for another smooth car buying process!

"Great "

I marked down on Buying Process because I was there for almost 5 hours. Everything else was great. I got what I wanted and at the price I wanted. I didnt feel pressured but the total time there was more than I expected. I was buying for a surprise for my wife and they even threw in a big bow.

"Great Dealership!! Go Here If You Can."

I bought a car from here almost 4 years ago and its been great, the real reason for this review, though, is for the excellent customer service. Ask for Brooks Donahue, he is honest and willing to put in the work to make sure you get what you want and need...he found me the perfect car and had it shipped from Delaware.

"New Car Shouldnt Have Things Wrong!"

I went in about a month ago to look for my very first new car. I picked a 2015 mitsibishi mirage. They let me test drive a white mirage over the week end because the black one that I wanted had just got to the dealership. Then told me they would have the car inspected and ready for me on Monday. When I went in on monday then informed me that they sold the car that I wanted and I would have to just get the white one or wait for them to get another black one, so i decided to wait. When I finally got my car and brought it home, I noticed 3 dents in it. Two on the driver door and one on the door frame. I called them and they told me to bring it in in 3 weeksto get it fixed, which is way to long in my eyes. Well, they finally fixed the dents, and now I have a huge deep scratch on my driver door. Ive talked to 3 different "managers" and no one will return my calls or anything. Never going back to them.

"Just As Good As The First Time"

My wife bought a new car in April and I just bought a used pick up and Richy Schepps was our sales man for both. Process was quick and smooth. Both me and my wife have had credit problems in the past, but Richy and the team were able to help us when no one else would.

"New Jeep Cherokee Purchasing And Service After Sal"

We purchased our new Jeep Cherokee about 1 1/2 years ago. Our salesperson, Jim Baltz was the best! Subsequent service has been great, even thought we have experienced some warranty issues with the Jeep, the Dealership made corrections with a helpful and friendly demeanor. Easy to work with. They even installed my trailer hitch and wiring at their cost,

"Bought New Car From Jordan White"

The dealership was very friendly from the time I walked in to the moment I left in my new Mitsubishi. Jordan White, our sales person, was very honest and straight forward with me. He found me a deal and I would recommend him to anyone as a sales person. Thank you Jordan for all your help!

"D Ambrosio Vw - Exceeded Expectations"

I stopped by this dealership a month or so ago just to check out the Sportwagen. I was a bit hesitant at first given the size of the dealership. I was introduced to Jeff Deacon. I told him I was only out checking out various models and brands, and was not buying a car that day. Despite this. Jeff was more than happy to show and take me for a drive in a Sportwagen. There was absolutely zero pressure. I happened to notice the GTI while I was there, and thought about the GTI over the next few weeks. Over this time, Jeff did not pester me one bit. I emailed Jeff to schedule a test drive of the GTI, as I had limited time windows secondary to having my 2 year old daughter. Jeff answered all of my questions, once again, zero pressure, and even helped me check to see if my bike would fit inside the GTI. Even at the point of checking the bike, Jeff did not pressure me one bit. He even suggested I check my toddlers car seat fit, behind my (the drivers) seat. When it came to negotiating my trade, and the price of the GTI, it was a simple process, again, without heavy handed tactics. Throughout the process, Jeff was always available to answer any questions by phone or email. He always worked with my schedule (and around my toddlers schedule) Upon delivery of the GTI, Jeff took his time to show me all of the features of the car I will highly recommend Jeff to all of my friends that may be interested in a GTI. He far exceeded any expectations I had when purchasing a car!!!!!!!!!!!

"Mudflap Kept It Simple!"

Milt made our buying experience easy. From the moment we walked into the door there was no pressure he was there to educate the customer. Not only did we get exactly what we wanted we got more (lunch included). He made the process simple and stress free. I would recommend Milt to anyone interested in buying or leasing a vechicle. We will be in touch the next time we are market for an automobile.

"Excellent Experience For The 3rd Time!!!!"

My wife and I had purchased 2 Jeeps in 2012 from Tony D. and returned to purchase another vehicle. We had an Excellent experience not only with Tony D. but also with Donny and "Mudflap" as he likes to be called. This time we drove away in a 2016 Chrysler 200S, what a vehicle. The time spent at Jeff DAmbrosios Dealership in Downingtown, Pa. was enjoyable and satisfying. Thanks to everyone, Ken and Bonnie

"Best Car Buying Experience Ever!!"

Could not have asked for a better experience! Purchased a gently used Toyota Sienna from Sway (salesman), with the assistance of Alfie (used sales manager). We had a tricky financial situation and were dreading the process. They both made truly it smooth and simple. They werent AT ALL pushy, and made sure I was comfortable with the final decision, even calling me at home one last time to give me a heads up on a minor change, before I went in to sign the final paperwork. Not only did I have a great experience, I feel like I made 2 new friends. Thanks Jeff! You have two outstanding gentlemen working on your team!!

"Service Department Took My Car For A Joyride"

I brought my 2015 GTI in for its first oil change and check up. My mileage read 9,533 and their paperwork confirmed this. I came to pick up my car and drove 3 miles home. When I arrived home I noticed my odometer was at 9,560. So during my cars “oil change” 24 miles showed up on my car. I checked the ‘Since Start’ driving data on my dash and it read 21 minutes, 22 miles and AVERAGE SPEED 62 mph. Someone from the service department took my car for a RECKLESS JOYRIDE! I called the service manager who claimed there was no record of my car being road tested, and had no explanation for the additional miles. He then politely offered to top off my gas tank and take my car to the local car wash. I will NEVER bring my car back here.

"Great Experience"

I HAD A WONDERFUL EXPERIENCE TONIGHT GOING INTO MY THIRD LEASE WITH JD, I WENT BACK FOR MY THIRD MITSUBUSHI OUTLANDER SPORT, THIS TIME AROUND MY HUSBAND AND I MET WITH DOUG DITMER. HE TOOK THE TIME TO SIT WITH US AND GET TO KNOW US, THIS PERSONAL TOUCH MEANT ALOT TO US. HE WAS PATIENT WITH COLLECTING INFO ON MY WANTS AND NEEDS FOR MY NEXT OUTLANDER. I HAVE HAD A FEW SALES PEOPLE THRU MY YEARS SHOPPING AT JD AND DOUG BY FAR HAS BEEN THE MOST PLEASURABLE ONE TO DEAL WITH. I ALSO HAVE HAD MANY WONDERFUL EXPERIENCES WITH BLANCHE WHEN I HAD TO HAVE MY CARS SERVICED THROUGHOUT THE YEARS. TALK ABOUT A WONDERFUL PERSON TO DEAL WITH.MY HUSBAND AND I BOTH ARE IN THE CUSTOMER SERVICE INDUSTY WITHIN DOWNINGTOWN AND EXTON WE WILL BE TELLING OUR CLIENTS AND CUSTOMERS ABOUT JD AND ESPECIALLY DOUG

"Jeff Dambrosio Vw - Great Experience!"

I just bought a brand new 2015 VW GTI this past weekend for my first brand new car ever from Derron Johnson at DAmbrosio VW and had an excellent experience. I did a lot of research and shopping around for the last couple of months and dealt with a bunch of different dealers, and they by far provided the best service possible. I dealt with a number of people at DAmbrosio over that time frame and right up until I bought and never did they pressure me, but they always responded to my inquiries immediately and gave me a great price up front without any hassle. It was the only dealer I spoke to out of five that took the time to really talk to me before I even stepped foot in the door and never once did they give me the typical "come on in and well discuss it" answer to my questions. Jake and Brittany in the internet department were incredible and extremely helpful in finding the exact car that I wanted, and its thanks to them that I even considered driving an hour out of my way to their dealership when the local guys were not very helpful. When I came in Derron was very friendly and made the whole process very smooth and easy. The VW sales manager Joe was unbelievable and it really felt like he did everything in his power to earn my business and getting me the best value for my trade and the lowest price on the car. I bought the car a few days ago (which I love), and Ive already referred a friend because of how good my experience was. When Im looking for a new car in a few years I already know the first place Im going to call.

"Good Sales Process"

My girlfriend picked up her Jeep Cherokee yesterday and Greg Salerno made the process easy and painless. Ill be back when I need to buy a new truck for myself.

"Dont Bother!"

Horrible experience! Unless you bought your car there..... I recently moved and am looking for a new place to service my 13 Jeep Wrangler that was involved in a minor fender bender. Insurance was requesting that I get a new bumper and a diagnosis on a vibration to the drive-train. They straight up refused me!!! Telling me that it was orders from the "top" that they did not want business like that and to take it back to where I bought the car!!! UNREAL!!!! I I will never buy any cars there and will now go out of my way to tell people what a horrible experience I had. Regardless if you bought your car there or not.... this is not how you do business! Very unpleasant person I spoke to. Did not care anything about my situation and the new business I would bring them with my car and others. Completely in shock this just happened! BTW.... I never write reviews.... I had to create an account specifically so that I could. I am that upset with the level of "service" i got from there service department. BEWARE!!!!

"Be Careful Of This Dealer"

Be VERY CAREFUL if you buy a car from D"Ambrosio. They gave me a final price on a 2015 Chrysler Town & Country. When I checked their math at home - they forgot to factor in my trade-in. Since informing them of their mistake, Ive been told by the Salesman, a Finance Manager and a Sales Manager (?) that they "would take care of it" or that my check was "in the mail". Well, its been 28 DAYS and I still dont have my check. BE CAREFUL - I wouldnt buy a car here, if my life depended on it !!! Randy Loeliger

"Exceptional Customer Service, No Pressure"

07-13-2015

Great customer service, I was never pressured to purchase anything, the salesman I had the pleasure to deal with, Brooks Donahue, was always helpful but never pushy, any and all questions were answered. If you are looking for a dealership with a great selection and very helpful people, go to Jeff DAmbrosio.

"Great Experience"

Great people will only come here for now on!!! Best salesman ever Eddie Torres

"Customer Service Was Great"

06-18-2015

Very nice, friendly and helpful staff. The buying process was kind of long, but thats pretty much with any dealership. I bought a new 2015 Chrysler 200. Love the car and very happy with this purchase. I dealt with Richy - really nice, funny and down to earth guy.

"Great Dealership - Highly Recommend"

05-27-2015

We had a great experience at this Jeff DAmbrosio, its very professional, great customer service and a great deal on our new Jeep. We called the dealership last night looking for a specific car after a very bad experience at another dealership and was told by the receptionist that not only was the car on the lot, but they would hold it for us. Our salesman, Mike Harris was fantastic, very professional and gave us a great deal on our trade-in and new vehicle. Everyone we encountered was friendly and seemed to care, they made car buying easy.

"Great Experience And Great Salesman"

05-14-2015

I expected to go there and leave with the same car I came in with because none of the local dealerships could get a deal done because I was so far in the red with the Rav4. Well I left in a brand new Chrysler 200 and in better shape loan wise. Bob was great and friendly he made me feel comfortable during the process and they worked hard to get a deal done

"A Purchase Experience To Never Forget"

05-04-2015

Our sales man was Mark Nicholos who did an outstanding job in pulling together the purchase of our 2015 VW Passat. When you buy a car from Jeff DAmbrosio Auto Group you deal not only with your sales person but also with a team of highly trained professionals. You have the confidence you are dealing with a dealership who truly cares about you as a customer; not only at the point of sale but throughout your ownership of the car. Our transaction was a rather difficult one since we needed a car immediately. My daughter totaled her car and wanted a replacement Passat of a specific configuration. Due the difficulty in locating the car Jeff DAmbrosio personally got involved and with his efforts and the support of his team of professionals got the car for her in a few days. In many respects I feel they went way beyond what any dealership is expected to do. We will never forget what they did for us. My recommendation to anyone is to give this dealership a try when looking for your next purchase of a car. I am certain that you will not be disappointed. If you want a VW give Mark Nicholos a call.

"Buying A Car"

05-01-2015

We started off with the wrong documentation listed on the web site and sales sheet but ended up with the right car! Mike Shimer took the time to find out where/why error showed up for the original car we were interested in then made the extra efforts to find the suitable solution/car. We ended up purchasing the right car at the right price with right warranty! Excellent good Mike!! I will recommend you to any one looking for new/used car.

"Great Salesman."

04-21-2015

I just purchased a used Fiat from Downingtown D`Ambrosio. I would just like to compliment my salesman, his name is Joe Lombardi. He couldnt have been more helpful with my decision to purchase my car. Not only was he efficient at his job, he was polite enough to offer us burgers and hot dogs as well as cold water to drink as it was so hot on Saturday. Would I recommend Jeff D`Ambrosio, Downingtown , I most definitely would. JEFF, you`ve got a good salesman there. I would like to say " THANK YOU JOE LOMBARDI, FOR A PLEASANT EXPERIENCE"

"New Vehicle Purchase"

04-21-2015

I recently purchased a vehicle from DAmbrosio, and would recommend anyone looking for a vehicle to go to no other place than DAmbrosio!! My Salesman, Bob Holmes treated me with respect and was very professional. I have already recommended several friends and family members, and told them to ask for Bob!

"2013 Vw Gli"

04-14-2015

I bought a 2013 GLI from Tyler at the VW dealership. My experience was amazing and still weeks after owning the vehicle He has checked in on me to make sure all is well with the car. Buying a car was a very bitter sweet moment as my car was totaled in an accident a few weeks prior. The folks at Jeff DAmbrosio made the car buying experience very easy and helped lighten the blow of my recent accident by getting me into another VW GLI!

"A +++++++ Dealership!"

04-13-2015

This is the best car-buying experience Ive ever had. Wonderful staff with good senses of humor! They will be my only dealership from now on!

"Not The First Dealer To Visit, But It Was Our Last"

04-13-2015

This was our first car buying experience Jeff DAmbrosio Auto Group in Downingtwown, Pa. and it was a "GREAT" one! This was no the first Auto Dealership that my wife Brenda and I had visited in our pursuit to purchase a Certified Pre-Owned vehicle, but it was our last! We first visited DAmbosio Downingtown on a Sunday. They were not open, but we had full access to the lot. We were impressed with amount, quality and variety of inventory that they had on the lot. On Monday we returned and we eventually greeted and welcomed to DAmbosio Downingtown by Reed Jacques, our eventual salesperson who got us a great deal on our car. We felt no pressure.....ever, to make a deal on buying a car. Reed was a great guy, very professional, and so courteous. He made sure that we were fully informed and allowed the opportunity to "breathe" and give us "space". No pressure, no haggling. We made a "fair & reasonable" offer to Reed who then presented it to his Manager, Jack and the deal was done!

"They Make Me Feel Like Family"

02-17-2015

At DAmbrosio, I always feel like everyone knows me and treats me like family. I just bought my eighth vehicle from salesman, Dave Baldwin. Now I buy cars and trucks. No Mather what I need I tell Dave what I want and what I am willing to pay. He always finds me a vehicle. I just purchased a Dodge Dart to help me offset my mileage I am putting on my Ram 3500. What a beautiful car. Ill be back

"Great Place To Buy A Car"

02-12-2015

When I decided to look for a mini van, I knew that I needed to go to Jeffs. I got excellent service from Mr. Holmes and the rest of the employees. They get everything done in a timely matter. I was there from the time I walked in to the time I walked out it took about 2 hours. I couldnt of asked for a better service then the service I received at Jeffs.

"Happy With Experience"

02-09-2015

Good, friendly service. Very willing to work with buyer. Didnt have to haggle as I was given a good price from the beginning. No pressure and I was allowed to take a couple of weeks to make a decision. The experience was worth it and I have a new 2015 vehicle for the price of a good used one.

"Jeff Dambrosio"

02-09-2015

I purchased a 2012 Toyota from DAmbrosia. Our Salesman Dave Baldwin was fantastic! His customer service and loyalty went beyond my expectations. I would highly recommend him to anyone. The finance person (Im sorry I dont remember the name) that I dealt with was extremely nice and informative as well. I went into the dealership knowing which car I wanted and what I wanted to spend and Dave made sure everything went as smooth as possible. I definitely do not have any compliants with my experience there!

"False Advertisement"

Although I have nothing negative to say about the buying process at Jeff Diambrosio, I do however feel cheated by their referral program. I purchased a new vehicle in August and noticed the visible sign on my salesmans desk for $100 referral bonus. So after the purchase of my vehicle I promoted their business as if I worked there to friends and family. Since then 2 people whom Ive referred have bought cars from this dealership, same salesman, but the dealership did not live up to their end of the bargain. First somehow the bonus changed to $50, which I received for one person, and have been waiting for 2 weeks for the other. Ive spoken to Richie and Bob several times and still no results . I will never refer another person to this dealership again because of this. I want what is owed to me!

"Jeff Dambrosio"

I purchased a 2009 jetta SE from these guys, The car has a 2 year, 24k miles warrenty included. They seemed very quick to get me in this vechile. I had the car for 4 days and the Transmission, front axle. and axle seals needed to be replaced. They had my car for over 2 weeks, the day i got it back the radio didnt work, my interior lights didnt work and now the transmission is making noises again. Terrible customer service; the salesmen kept talking about his "gambling problem" and kept bragging about how many car he has sold this past month December of 2014. This is the second vechile ive bought from these guys. Im finshed with this dealership. I would recommend not going to thos dealership if you plan on buying a new car.

"Jeff Dambrosio Jeep"

10-15-2014

Just purchased a 2015 Jeep Wrangler on September 8th, 2014. It was a special order, and I just picked it up on October 3rd, 2014. Paul Fiedler, General Manager, and Jordan White Salesperson, well in fact the entire team, did everything to ensure that I got the vehicle I wanted at a fair price and with a fair trade-in allowance on my two older vehicles. If I had to replace my new Jeep today for any reason, I would head right back to see these guys. Thank you for a pleasant experience and for getting me the perfect Jeep for me.

"This Place Continues To Lie, Lie, Lie."

Nothing but problems with this dealership since I bought the car. The latest issue is that my parents were supposed to get a referral check based off of my buying a car there. After continuous calls inquiring where the referral check was, I was "promised" by the Finance Manager that, "I will approve the check and it will be in the mail today". A month later, and still no referral check. This place is too concerned with selling cars to bother themselves with their customers after they have purchased one. Again, I could list the issues I have had with this place but instead just focused on this latest example. Dont be fooled by their commercials like my family was.

"Great Car Buying Experience!"

08-12-2014

My time is precious, so I normally don’t write these types of reviews. However, I believe in good business, and when I come across outstanding performance I feel compelled to ensure that it is recognized. I was in the market to replace a car that I had for several years – which was a victim of the recent hailstorm – and had definite ideas of what I was looking for and willing to invest. I am a tough customer, as my occupation is advising businesses on how to drive profitability, and have a very low tolerance for salesmanship nonsense. My top choices in a replacement vehicle included both the Acura MDX and Jeep Grand Cherokee. I took my time with the purchase – and shopped both online and in person at different dealerships. As part of my quest, I visited Jeff D’Ambrosio Auto Group in Downingtown as I have had positive experiences with their service department in the past. In the showroom, I had the pleasure of meeting with Dan Kirby, who immediately impressed me, showing a genuine interest in understanding my situation and how he could help me achieve my goals. He introduced me to Lenny Condi, and the two of them gave 110% to align the right vehicle, package and financing to meet my needs. In a relationship business, I can truly say that Dan and Lenny stand out as shining examples of what salesman should be, and are a credit to both Jeff D’Ambrosio and the business at large. Together, Dan and Lenny truly earned my purchase – along with my respect and my gratitude. I will seek them out for my next purchase –and am comfortable recommending others in my network. Thanks Dan, for giving me faith that there are still car salesman that are focused on win-win deals and long term relationships.

"An Honest Car Dealer"

08-12-2014

I recently brought my 2009 Dodge Journey to the DAmbrosio service center for an oil change and a tire rotation. During the course of performing these services the automotive technician discovered serveral cracks in two of the lug studs which connect the tire to the wheel assembly. Cracks of this type have been known to cause catistrophic failure of the lug nuts, causing the entire wheel to fall off the vehicle at high speed. The resulting loss of control would most likely conclude in a deadly accident. There is no question in my mind that the diligent action on the part of the Jeff DAmbrosio service personel has in all probability spared my family from certain tragedy. The simple fact is that my wife and I are delighted to have purchased our vehicle from Jeff DDambrosio. From the moent we walked in the door two years ago, we have been treated wonderfully by everyone in that organization. We got a very fair deal on a beautiful car which we both love. And as I previously mentioned, their service department is exceptional. It is no secret that the retail automobile business has earned a reputation for questionable practices. There are those who are convinced that there is no such thing as an honest car dealer. This much is certain; dispite such negative opinion, the Jeff DAmbrosio Auto Group is a shining example of what a decent, honest buisness is supposed to be. I am absolutely certain that anyone in the market for a new or pre-owned vehicle would be best served by visiting Jeff DAmbrosio. This company has EARNED loyal customers in both my wife and myself. Robert Pearlman Tiffany Thomas Pearlman

"Do Not Buy From This Dealership!"

07-30-2014

After buying a car, they were supposed to hold a deposit check until I contacted them. Instead, they decided to cash it without giving me a call out of consideration. When I called Sean the finance guy, he was going to check into it and "get right back to me". Almost a week later, and no call back. These guys are all about the sale and nothing else. They are not to be trusted.

"Excellent Customer Service"

07-07-2014

Recently bought a 2014 Jeep Cherokee Trail Hawk. Tony Gabel was our salesman and he was phenomenal to deal with. Tony listened to what we had to say and helped get us into the perfect vehicle for our needs. The whole buying process was a breeze and Tony couldnt have been more gracious or accomodating!

"Left Out Or Forgot About ."

06-24-2014

I went in to DAmbrosios a little over a month ago. After getting pre-approved online, I set up an appointment with Ken. He helped me with filling out the credit application and although he seemed a bit overwhelmed- as he had customers at his desk and someone else waiting along with myself, he seemed to try to keep everyone happy. Now he checked my credit and told me I was not approved by two banks and he didnt want to hurt my score anymore . However he assured me that " if he couldnt get me in a car, he would tell me" and he told me to contact him Monday to finish the process. Needless to say, I contacted him and he didnt respond or reach out to me. I tried this auto group because I was referred by one of their loyal customers, but I guess they werent interested in trying to work with me. I have decided to take me business elsewhere.

"Unacceptable, If I Could Give No Stars I Would."

06-24-2014

This will be the most honest review most people will ever read. I am not a hard person to deal with and I have given this place every chance to make things right. I can only speak on my personal experience so here it goes. Before going to the dealership (Jeff D`Ambrosio) I took it upon myself to get pre-approved for a loan I knew I was going to need. I was pre-approved and after showing the salesperson the car I wanted, I showed him the pre-approved paper to get things rolling. For some reason he insisted on getting a better interest rate, (stupid move on my part) I agreed. So now instead of taking two hours max, four to five hours have gone by. Being new to the state my husband and daughter were with me, because we had no babysitter. So about 8:30pm past my daughters bed time, I offered to come by the next day to finish what was never started, I had no papers to sign after 5 hours! After the salesman called down to the finance department to say we would like to come back in the morning, all I heard were cuss words and someone downgrading a family who was tired and wanted to leave and COME BACK. After that moment I was vowing never to return, but my husband assisted on getting this car, a car that we never even took the time out to negotiate a price for, so I put my feelings aside and went back the next day after work to finish the paper work. After a farewell, I was glad never to return, but I got a call to GO BACK because THEY did not have the dates right. Again, I go back and sign papers. After signing the papers I was sure to never go back. Yet after a month, I never received any paperwork through the company they supposedly financed me through. So I give the finance company a call, they had none of my information, or the car`s. They said I should contact the dealership, so once again I call the one place I would never call if my life depended on it. I explained my situation to someone in the finance department, and they said they would call back in 15-20 minutes. I got a call a hour later saying, my paper work fell through the cracks and this sort of thing never happens, and I need to go in that day to fill out more paper work to finish a process I thought was finished over a month ago. So, I leave you, anyone reading this, this last thought. I am going in tomorrow to give the car back and ask for my down payment back. I would never recommend a place to anyone who disrespects me the way that finance guy did on the phone and have the only excuse be " Unfortunately this is just that kind of business." Please take your time and money to a business with better ethics.