"Great Service And Love My New Ford Escape!"
It was such a pleasant experience buying a new Ford Escape at Springfield Ford/Lincoln deLership! Everyone was pleasant and friendly and my sales consultant, Allen (Al) Ubaldini, was so helpful and knowledgeable. Thanks again, Al. Good to meet such nice people.
"Mrs. Charley"
Every dealer should have a service consultant such as John Fitzgerald. His courtesy and professional manners were a warm welcome after encountering problems with my vehicle recall. The best experience I have ever had in my 40 years of owning and driving vehicles. John is the epitome of customer service. Thank you.
"Love My New Ford Escape"
If you are looking to buy a car, I recommend that you stop by Springfield Ford/Lincoln dealership. Outstanding service and prices with great Sales Consultants like Al Ubaldini. Thank you, Al, you went above and beyond. I love my new Ford Escape!
"Purchased A New Ford Escape"
Trust me, buying a car from Springfield Ford/Lincoln is a pleasant experience! Everyone was wonderful. Couldnt ask for better service! My Sales Consultant, Allen Ubaldini, was very personable and he is knowledgeable in every aspect. Thank you, Al! You went above and beyond expectations. I love my new Ford Escape!
"Purchased A New Ford Escape"
Trust me, buying a car from Springfield Ford/Lincoln is a pleasant experience! Everyone was wonderful. Couldnt ask for better service! My Sales Consultant, Allen Ubaldini, was very personable and he is knowledgeable in every aspect. Thank you, Al! You went above and beyond expectations. I love my new Ford Escape!
"Anthony Ferriola"
Excellent service. Liked best the accomdating time of appoiment. Fit perfect in our schedule Thank you all
"Detail Vechile"
Every fall we have our vechile detailed by Springfield ford jack always does a great job I saw a new employee at Springfield ford Eric I have had Eric service my vechile for years at another establishment he will be a great asset to Springfield ford for all your vechile maintance I would highly recommend Springfield Ford first rate service department
"Service For My Lincoln Mkz"
This was my first time using the service department and I have to say they were awesome. Very friendly and informative, handled what I needed done and detailed the car all while I waited. I would have thought it would take a lot longer for the job they did.i will be back.
"Dream Ride 2004 Lightning Svt"
We went to look at the 2004 Lightning SVT and like described in the add it was perfect . Our salesman Steve Ahern was very helpful and personable. He took the time to talk to us and make us feel at home. Overall it was a extremely quick and easy process. We thought we might have to come back the next day because we went to dealership late at night but to our surprise we drove it home that night, boy were we glad since we traveled 70 miles to Springfield Ford Lincoln dealership. It was well worth the travel time and distance. Very nice experience. The most important thing , the price , was a great deal . Having looked at a lot of trucks. Quality and Great pricing.
"Best Car Buying Experience"
We want to thank Rita Feehery and congratulate her on making our recent lease of a 2017 C Max Energy the best car buying experience we have had over the past 30 years. She was responsive to our needs, never tried to push a vehicle with more accessories that we did not want, answered all of our questions, and worked hard to make the deal fall within the payment parameters that we spelled out at the beginning our search. We never felt pressured during our interactions, and we greatly appreciated the straightforward manner of our interactions which never once included the familiar refrain "let me go check with my manger (behind some closed door back office) to see what we can do for you." I will definitely return to Rita at the conclusion of our three year lease to purchase/lease another Ford.
"Joe R Ford Fan"
I was very pleased with the purchase of our Escape. Rob Fitchett our sales consultant did a tremendous job working with us. I came back about a week later and purchased a truck with my son. I saw Rob was working and he took care of this purchase well great job. Many thanks again Joe R.
"Very Happy With Service Department"
Very happy with the service/repairs I have received through this dealership. Have found them to be honest and fair and never recommending unnecessary services. In all the years I have been a car owner, Springfield Ford is the first dealership I have gone to on a regular basis for routine service.
"Lincoln Mkz"
I had an excellent experience at the Springfield Lincoln Ford Dealership. Ms. Joanne Piazza has been my dealer for many years. Recently, I leased my third Lincoln MKZ. Clearly, I trust this dealership and I appreciate the professional guidance of Ms. Piazza. Mr. Justin was helpful explaining the contract, warranty, and service agreement as well. Thank you!
"Charles R. Frassoni"
Very happy with service, thanks to Dan K and Steve L. I presently have 4 automobiles in my driveway that I purchased at Springfield Ford thanks mainly to Steve Amablie. Once they get a new manager in used cars, Ill consider another purchase. I like to be treated the way I treat others; relationships are built on trust...not where you live ( I live in Pa. not NJ ) and I dont pay anyone or kick back ; Ive loyally serviced SFI since 1979 with all their accessory, cosmetic and auto profile needs. And I appreciate all the work that Ive garnered from the Thomas store ( my favorite dealership) ; and rest assured that Ill still be there when Bob is long gone. Ford will rise again! Charles
"I Have No Title"
Rita Feehery was the greatest. I bought three cars from her and she was always extremely helpful. She is the reason I keep going back to Springfield Ford to buy my automobiles and will continue to do so.
"Good Experience"
As usual, a great experience. Friendly knowledgeable staff. Would not purchase a vehicle anywhere else.
"Awesome Service!"
always get great service at quick lane and never feel like Im being sold something I dont need. Service manager Joe Mertz is the epitome of customer service!
"Service Manager"
Service at Springfield ford has always been great ,I would highly recommend having your vehicle maintenance at their dealership especially joe Metz
"Poor Dealership Mgmt"
Buying a used car. They tried to tack on mandatory fees for processing our Title and plates even though we were taking care of that ourselves. "Dealership Policy". Made no sense. When we pressed the issue they said they would rather we walk away than waive the fee. So we did.
"Oil Change 50000 Mile Checkup"
Never had an issue with service call or buying a car our salesperson Rita Feehery is faboulous
"Great Service"
The service and quality of work on my MKX was excellent. Springfield Ford / Lincoln identified the problem and kept me informed step by step during the service procedure that were necessary for repairs. Service specialist John did a great job communicate with my warrenty company which allowed everything to go smoothly. Service Manager Mike explained the overall problem in detail which made me feel comfortable. The expert Lincoln service mechanic was the best, and highly knowledge in fixing the problem. Now, my 2008 MKX drives like its brand new. Thanks Springfield Ford / Lincoln for your Great Service. Best Regards, MJ.
"Nothing But Genuine Nice People"
This is the second car I bought from Rex Aaron and Joanne Piazza, I would not buy a car any where else. Two of the nicest, genuine and honest people I have met at any dealership I have visited, you would be doing yourself a disservice if you do not stop in and ask for either person.
"Nice Place"
Nice place with friendly, accommodating staff. Always fixed the problem the first time.
"Glad I Went Here!"
Got covered repairs done and was very happy with the results. Even before the appointment I felt the service manager actually cared about my concerns. During the appointment I was pleased with the service and when I came to pick up my vehicle the tech clearly explained what was done. Only reason I didnt give all 5s was that it would be great to get a Loaner from the dealership directly instead of through Enterprise.
"Recall Service"
The recall work was completed quickly and completely. I am very well pleased.
"Run Away, Do Not Look Back."
When I complained to the service director how dissatisfied I was that they had my car for 4 days his answer to me was "it is what it is". HE lost THIS lifetime customer for that entire dealership. There are 3 other Ford dealers within 15 minutes from there, my advice is go to one of them.
"Great Service By Jim Marquisette"
Bought 2 cars and Jim Marquisette was great. I would recommend working with him anytime.
"Great Service From Allen Ubaldini"
Allen Ubaldini and the finance manager (Dustin) really came through for us. My wife and I wanted to trade in 2 cars to get a Flex and a Fusion. Allen and the finance manager worked with us to get us the monthly payment range we could afford. They were also very nice and friendly to our 8 year old daughter, who was there with us the entire time. So they are definitely a family oriented environment. In the end we got the cars we wanted with the features we wanted. Allen and Dustin were awesome...five stars all around. I HIGHLY HIGHLY recommend to anyone looking to do a new car deal. Kevin S. Goff
"New Car Purchase"
I recently purchased a new Lincoln Continental and Al Ubaldini was the sales rep. Al was very concise in explaining the differences between the various models/price ranges, and he offered a test drive of the vehicle I selected. His friendly demeanor made the experience very pleasant and his follow-up satisfaction call a few days after the sale was welcomed and assuring.
"?????"
Two words-----RITA FEEHERY!!!!!! All your sales people should be like her!
"From Fiesta To C-max!"
I cant begin to say enough about my car leasing experience last Saturday. Went in to extend my Fiestas warranty & they made me an offer I couldnt refuse on a 24 month C-Max lease. Bob Flick is the BEST salesperson Ive ever had the pleasure of working with & Steve Amabile got the deal done, both gentleman exceeding my expectations. I drove off in a fully loaded, electric C-Max which will not only save me loads of $$$ in gas, but also guarantees me an electric charging spot in my Center City offices parking lot! I couldnt be happier with my new ride!
"Calvin Blake..awesome Guy"
Great service department. They take care of whatever you need. They give updates and feedback well. No beating around the bush. Calvin Blake is great service advisor.
"Very Satisfied Customer"
Great service ...Dan is the man for my service technician… Joanne is the girl do you want to go to if youre going to buy a new car… She is awesome… The services awesome repair guys the technician even the coffee is great… Love you guys would not trade you for the world
"Great Experience!"
I went in to lease a new f 150 and could not be happier. Bob Flick And Steve Amabile the sales manager were more than accommodating and made the process quick and easy. I highly recommend them as well as springfield ford!
"Outstanding Service"
Needed state & emission inspection and when called for service I was able to schedule it on the day and time of my choosing. When I dropped it off Evonne process me right in and called me with updates and when the vehicle was completed. This is normally how it always goes with Springfield service dept. Plus its very easy with the Quicklane to schedule even without an appointment things like oil changes or tire rotations etc,. Highly recommend Springfield for service
"Getting The Right Service"
I always return to Springfield Ford for service, they understand the word "Quality" in all of their steps.
"555555"
Received Outstanding service from the Dealership. I recommend this dealership for service on a new ford car.
"Dan Kennedy, Asst. Service Manager"
Dan Kennedy was very instrumental with the first maintenance of our (wife) 2 new Fusions purchased at your store, thanks to Steve Amablie. Dan made sure that my wait was short, kept my Cars clean, did all the proper paper work, and had my rebates in my mail box in less than a week! The NEW Car and Service Dept. are A+ at Springfield Ford in my book. Not quite as fortunate with my used Van purchase, but thats been put in the rear view mirror long ago. There are 4 vehicles in my driveway from Springfield Ford. Dan made my day by telling me that "Im like Family, to the store!" Ive been buying Fords since 1977, and just love my New cars!!!Thanks again guys, see you all soon. Best, Charles Frassoni
"Thank You Tom Devito!"
My experience was incredible thanks to Tom DeVito and his expertise. He went out of his way to help me find the perfect fit for my first car. I leased a 2016 C-Max Energi and I left extremely pleased because Tom made sure all my needs were met! He took the time to thoroughly explain all of the cars features (which is a ton). I would recommend everyone to go visit Tom DeVito at Springfield Ford if you are looking for a great, honest salesman who will take his time with you! I will definitely be back for my next car.
"Great Experience"
Just leased my 5th car from Springfield Ford. Every time I come back it is the same great service. Bob Flick made the lease transition this time around very easy. Highly recommend this dealership for anyone looking to buy or lease.
"Best Ford Dealer Around, Hands Down!!"
I just purchased a car for my mother. The folks at Springfield couldnt have been more helpful. I scoured the internet for a Ford Escape and narrowed my choices to a few vehicles. I clicked on the link for a 2014 Escape and requested that someone at the dealership call me asap. In less than 30 seconds I reviewed a phone call from Remy who couldnt have been nicer. He set me up with an appointment, and I arrived at the dealer 20 minutes later. I was greeted by Bob Williams. If youre looking for a car, see Bob! Seriously, I have worked with countless salesmen over the years (I purchase a new car every 12-24 months, might be a problem!), and I can tell you Bob is one of the most friendly, and straight shooting guys Ive met. Hes worked at Springfield longer than Ive been buying cars ( Sorry Bob! Not trying to show your age). After a bit of back and forth in negotiations, we settled on a price, and my Mother is going to be quite pleased. The paperwork was speedy, and I walked out that night with a great car, at a great price! Her new car is a certified pre-owned, but youd swear its new! I didnt see a single car on the lot that wasnt pristine. I would not hesitate to purchase another vehicle from Bob Williams , or Springfield Ford. Neither should you! I wish theyd pay me for reviews this nice...
"Great Experience, No High-pressure"
I just purchased a new car at Springfield Ford and Bob really helped me out. He was patient with me in answering all of my questions and didnt pressure me at all. I really enjoyed the experience and drove away in a great car at a great price.
"35 Years Buying A Ford"
Thank you Tom Divito for once again selling us a wonderful car as well as all the time you took to help us find the perfect car. Its the extra time and attention that keeps bringing us back. You have sold us many cars over the years... and we are not done yet!
"Long Time Customer!"
Great service & pricing! I take all 3 of my Fords their for inspections, repairs, body work ! Never any problems !! Open 7 days a week plus they have shuttle service for there customers !
"Lincoln Mkz"
Joanne is the best. She is very knowledgeable and take personal interest my companys needs for transportation. Process could not have been easier. This is the third vehicle I have gotten
"Quick Service, Olf Service Work"
Thanks to Springfield Ford for servicing my car. I went to the shop without an appointment and was still able to have an oil change, quick service points check. I am thankful I can wait while my car is serviced in a clean waiting area.
"Tom Devito Made Sure My Experience Was Amazing!"
From the second I walked into Ford, salesman Tom DeVito was more than accommodating! He went out of his way to find the perfect fit for my first lease. He went above and beyond to make sure I was completely comfortable with everything before I drove off the lot! I would reccomend to everyone and anyone!! Thank you for such great service! I look forward to going back to Springfield Ford & Tom DeVito for all of my future vehicles!
"Springfield Ford Is Terrific"
Bill Williams was awesome. Made the buying experience a pleasure. I had very limited time and Bill worked his schedule around mine. And talk about the extra touch, how about this. I bought my wife a new Ford Edge Sport for Valentines Day and not only did I leave the dealership with the car, but also heart shaped balloons and red roses that were decorating the showroom. Thanks again Bill!!!
"Owner Of Company"
Tom was excellent. Top Salesperson i have every dealt with buying a car.
"Excellent Service"
Excellent job by the mechanic and the service staff. Thank your very much.
