"Bad Misrepresented Used Car Experience"
Shopping for a 2008 to 2010 Honda Odyssey Touring. Communicated with the internet representative and emphasized Power Lift Gate, Back up Camera, entertainment system with two headsets. Two sets of keys. Service records. Bluetooth for phone and streaming. Asked to check air-conditioning and service records for timing belt replacement. I was assured that all were in place and working. Drove two hours to see the car with checkbook ready. Went to the dismal used car building and could not locate the internet person I had been dealing with ". In a meeting." Finally a "Product Specialist" appeared and we walked to where the car was supposed to be. Not there. Walked back. Waited. Found the car. Then this evaluation ensued. PROBLEMS: 1. Passenger side front door had trouble unlocking 2. Car which had been "detailed" had pockets and compartments full of debris. 3. Air conditioning was very weak 4. Back up camera image did not appear when car went into reverse. The camera in the rear door was completely missing. 5. Had trouble raising the small second row middle seat. Finally got it up and noticed the seat cushion was missing. 6. Headsets were missing for the Entertainment system. RESPONSE TO PROBLEMS: A. The "Product Specialist" was unfazed and full of marketing hubris. "The car just came in and we havent had a chance to detail it". WRONG B. "The 2008 Touring didnt come with a back up camera." WRONG. C. "The air conditioning will work fine after we recharge it." MAYBE - although I was told in preliminary discussions that it was fine. D. "I dont know where the cushion is for the second row middle seat. The car just arrived and we havent had a chance to check it out." WRONG. Just a lot missed in detailing the car. E. In response to the update level of the navigation system maps, "It is up-to-date. Every time a car comes in for service, the maps are updated automatically. The internet does everything now." WRONG. Updates are on disc at a price of about $150. OVERALL IMPRESSION. When my son and I questioned the problems, the "Product Specialist" said, "Just give us an hour in the shop and everything will be fixed." Our impression after his preceding stream of lies was that his show of confidence and optimism was hyperbole. The internet person may have been just ignorant and uninformed. The "Product Specialist" was simply a liar. I would advise anyone to avoid Mike Piazza car dealerships. Certainly not up to the high standard of his baseball career. He must be embarrassed - at least I hope so.
"My Experience At Piazza Honda"
I bought my last new car (a Civic) from Piazza in 2006. Piazzas service dept. was the only one that ever touched my Civic & I was always satisfied with their service & price. My dad bought his new Civic there as well. Now, shopping for a new FIT, I got an internet quote from Piazza. Their internet sales guy called me with that quote, which I liked, so I went in to buy. The price I was given in the showroom was almost $1000. more than the internet quote. While it was still a decent price, I wasnt happy that I was drawn in by that quote which apparently had qualifications (must be a recent college grad or active military). Those qualifiers were never mentioned in the phone conversation. I did receive an e-mail with that same quoted figure in HUGE print, but at the bottom, in much smaller print, were the 2 qualifiers - who reads that stuff ? While Im satisfied with the price & the efforts of my salesman & the sales mgr. to make me happy, be aware of the caveat. Ill still have my new FIT serviced by Piazza & will still recommend them to my friends, but be sure to read the small print in your e-mailed quote.
"Awesome Service"
I love Mike Piazza Honda. Recently had a multiple car repair issues and one of them was something they could not fix there. Not only did they take care of everything they could do at a very reasonable price, but they actually drove my car to the other repair place for me and then drove it back to their location when the final problem was fixed so I wouldnt have to bother with the extra hassle.
"Worst Dealer Ever "
05-12-2016
I got 2016 Honda Pilot and its a piece of junk I dont recommend to any one they make it very cheap quality. First problem with the keyless then problem with windows every other week something. Honda dealer the worst at service special Honda mike at langhorne pa. They dont offer any loaner car even if the car stuck with them for month give you appointment after few days
"How Things Are Supposed To Be Done"
After a terrible experience earlier in the week I was apprehensive about attempting to buy again but I decided not to let one bad apple ruin the bunch. I spoke with Nicole to schedule the test drive and she was very polite and professional. Even called about an hr before my test drive to let me know I would be dealing with a gentleman named Marty. When I arrived, Marty had the vehicle running and it was nice and warm when we got inside. He kept the dialogue going the entire test drive and I could tell this time was going to be different. Marty was very receptive to my wife and two kids giving my older child some crayons and a coloring book and showed my wife around the vehicle very briefly(it was bitter cold out). The paperwork can be (and was) a long and arduous task but Nicole did stop in to check on us to make sure everything was going well(it was) After our trade in appraisal was complete we moved to the main building to take care of financing. Once again, Marty was excellent in staying engaged with myself and my family. Getting a newspaper for me to read and making coffee on separate occasions that to fill the time until we were finally able to meet Jeremy. I thought there was no way we were leaving that day with the car (it was about 930 pm but Jeremy worked magic and not only got me approved but did it in such an expedient and professional manner that I was shell shocked when it was over and we were handed the keys. After my experience earlier in the week I had little faith in the business practices of car dealers but Piazza Honda Langhorne proved that there are still dealers that put their customers satisfaction first, second and third on their priority list. Thank you Nicole, Marty, Jeremy and the rest of the team for making this experience as painless as it couldve been and putting a smile on not only mine but my wife and sons faces as we drove off in our Pilot!
"If You Want To Buy A Honda, Go Here First."
My salesman was Eric. His knowledge of the cars on the lot, as well as his professionalism, were very impressive. At no point during the buying process did he try any of the usual salesman tactics that everybody dreads dealing with. I took my first test drive of the day with my salesman, and returned 8 hours later to buy my car from him. If Eric in any way represents the standard set for all employees at this dealership, then I would strongly suggest stopping here first. Shop around if you want, but honestly, its probably a waste of your time.
"Finance"
Thank you to John Borchadt for easing the process of financing my new CRV purchase and explaining the various options. It was well done!
"Good Experience"
I worked with George Farelle to buy my 2015 CR-V. He was super nice, helpful, hardworking, and patient.
"Couldnt Be More Impressed"
Had a horrible experience at another dealer earlier in the day, always been a GM guy. Boy am I glad I decided to visit Mike Piazza Honda. Tremendous service by all starting when we hit the door. Tom Vile was my salesperson and he was amazing, knowledgeable and truly cared. Cant ask for more. Loving my 2015 Accord Sport!!! Thanks Tom, Diane and all the rest of the fine folks at Mike Piazza Honda. I am proud to say you have converted me and I will definitely tell everyone I know that there is only one place to buy a Honda!!!
"Jimmy Abgarian Is The Best!!!"
A couple weeks ago, I bought a CRV. I told Jimmy Abgarian exactly what I needed to have in a car and my price range. He delivered! It was the easiest purchase Ive ever made in my life. Jimmy was social able, courteous, professional and very entertaining. He makes you feel like nothing else is more important to him than making you happy. I plan on sending a lot of business Jimmys way because he deserves it. The service at the Langhorne dealership was outstanding overall. Everyone was friendly and helpful. Great job guys! (Especially Jimmy!!). I love my CRV and Im one happy customer! Fondly, Kellie Gallagher
"Report On Dealership."
Excellent dealership from Purchase, to Service, to Information. I would not go to another Honda dealer and I love my Honda.
"Awesome Experience"
They answered all my questions and got me the car I was looking for.
"Consistent Excellence "
I purchased my Honda CRV over a year ago and it was a very positive and stress-free experience. The excellent service continues when I come in for service on my car. The last few times I came in for an oil change and did not have an appointment. They provide this quick service which allows customers to come in without an appointment for certain services. Even when it is busy I do not wait long and there is a constant flow of workers coming out to explain what is going on with her car to other customers. They always have a smile on their face and are very pleasant. I look forward to trading my car in two years and purchasing another one. This is a great dealership!
"Unsatisfied With The Scheduling; "
I had made my appointment for Friday July 17, 2015 Time 07:30 AM. Very disappointing in discovering that my service was up until 5:00 PM. What is the sense on making an appointment for service if my vehicle will be kept all day! This isnt good customer service!
"Great Fast Service"
There was a small wait time and the person was nice
"100% Perfection"
I have purchased 4 vehicles from Mike Piazza in Langhorne. Whether Im here for maintenance or an issue, I was always greeted with a smile and all my concerns are always addressed. The service team kept me updated throughout the process and I never felt like I was being up sold on unnecessary services. Even if you did not purchase your Honda here, I highly recommend getting it serviced here!
"Servicede"
Polite, speak good english, knowledgeable The bathroom was in excellent condition (better than some restaurants).
"Great Service"
Everyone was so nice and the people were true professionals. This is my second car purchased from Mike piazza
"New Car Buying Experience"
Everyone was very helpful and courteous. I was very impressed with their focus on customer service and business like atmosphere. Thanks to all.
"Ms Simmons"
I brought my CRV in for Maintenance and as usual I was given excellent service. Everyone was polite and helpful. I can not say enought good things with the Mike Piazza Honda in Langhorne Pa. This was a very pleasant experience. Keep up the excellent work.
"Small Dealer, Big On Service"
Great personal service all around. Plenty of friendly face
"Excellent Customer Service"
Traded in an Odyssey van and turned in another leased vehicle. Came away with a very nicely appointed pre-owned Odyssey. Salesman James Abgarian does an awesome job in listening to your needs and taking the time to work with you,
"Awesome Customer Service From The Service Rep .."
Great Service from start to finish, and quality repairs
"Great Service "
I came in for a oil change and the express service had just closed. They took me in with no problem. I really appreciated that.
"Great Service"
Pleasant and efficient.......................................
"Mrs. Carol Mcginty"
Great sales and service staff. Our sales person, Denise, made our buying experience very enjoyable. She kept us comfortable and well informed throughout the process. The service people are on top of their game and very courteous and knowledgeable.
"Excellent Service"
easy appointment, excellent service, friendly customers service.short waiting time.
"Great Service, Friendly Staff"
06-04-2015
I purchased a 2015 Honda CRV all wheel drive. I am very happy with my purchase.
"Great Service"
06-04-2015
Nick was our salesman and he was great! He really made us feel comfortable in our. purchase I would definitely recommend Piazza Honda to anyone looking for a new or used vehicle.
"Knowledgeable Tech, Pleased With Service"
06-04-2015
Tech took time to answer my questions. Very knowledgeable and cordial. A pleasant experience for state inspection, tire rotation and alignment..
"Saved My Day!"
06-04-2015
The dealership in freehold failed to give me the key to the locks on my tires. I got towed to this dealership and they were extremely helpful! They broke everything down for me and explained exactly what I was paying for. Luckily they didnt charge me for swapping out the locks for lug nuts! Very happy they saved my day!
"Vehicle Purchase New And Used"
06-04-2015
Very pleasant no pressure. Would recc Piazza to anyone. Their salesma work together to make the purchase of any vehicle stress free.
"Oil Change Service"
06-04-2015
Jeff the service manager accommodated the last minute request to service the car on weekend which was very helpful to me.
"Great Service"
06-04-2015
Courteous service always. Always helpful and when issues they make it right. I am a customer for 18 years
"New Car Purchase - Excellent Support"
06-04-2015
Sales team very respectful and professional. Took the time to go through all our questions. Worked with us and helped us make an informed decision vs trying to hard sell us a new vehicle. Great experience and wed recommend them to anyone.
"Mr. Robert"
06-04-2015
Was told Honda was still looking at a fix (been over a year)
"Great, Thorough Express Service"
06-04-2015
Thought I was having problems with my car battery. Took it in for express service. They thoroughly investigated the battery and starter and confirmed all was fine. Staff was very courteous.
"Great Service"
06-04-2015
I had an excellent experience at this dealership. The employees were very nice and I didnt feel rushed to make decision too quickly.
"Easy Purchase"
06-04-2015
Easy car purchase experience. They came in at a great price on first offer, a wee bit of haggling and Piazza Honda and I both walked away satisfied with the price.
"Great Service And Wonderful People To Deal With"
06-04-2015
Squire was very helpful and knowledgeable in explaining all the components of the car. He had helped my son in a previous transaction and we were very grateful for all his help. He is also very pleasant to work work (even know he was under the weather). I would recommend him to anyone I know who would be looking for a new or used car. I love my. Honda crv
"Bought A Crv!"
06-04-2015
Great customer service! Great customer service! Great customer service!
"Great Service"
06-04-2015
Everyone I spoke with at Mike Piazza Honda was very friendly and helpful. It was one of the best car buying experiences Ive had.
"Mrs Carol Mcginty"
04-27-2015
I had a very positive experience at Piazza Honda. Our sales person [Denise} was very professional and helpful. She guided us through this transaction without any complications and made our car buying experience very enjoyable.
"Very Professional And Nice People To Work With"
04-27-2015
Very good. Would buy from them again. They were helpful and covered alll bases.
"2015 Honda Civic Lease"
04-27-2015
We purchased a 2012 Honda CR-V back in September of 2012. Gary Berlin was our sales associate at that time. Since then Ive run into Gary at the location while bringing the CR-V back for scheduled maintenance. Gary is an honest, and genuine person. I told him then as I did recently that my wife and I are loyal customers to those who treat us with honesty, and respect. Thats why we came back this time to him for our next Honda purchase and we plan on dealing with Gary in 36 months for the next purchase as well. Give him a raise!
"Required Service"
04-27-2015
service writer Mike M and tech Ron C were superb. Appointment time was perfect and recommended services performed. It was a pleasure dealing with two people who really cared about my service. I would recommend those two "professionals" to anyone.
"Wonderful Atmosphere, Great Customer Service."
04-27-2015
Had a great experience purchasing a new CR-V. Love the car. The staff were friendly and straight forward.
"Always First Class Service"
04-27-2015
Mike piazza Honda is consistently the best dealer and service facility I have ever worked with....courteous, professional, on time, always helping me to save money. They sell great cars but what sets them apart is their people and service.
"Special Order Parts And Shuttle Service"
04-27-2015
I lease a Honda Insight Hybrid. At 25,000 miles the rear shocks were leaking, which was caught by the service Dept. and repaired under warranty. The parts were ordered quickly, as was the appointment to replace them. The shuttle service was convenient, on-time and driver was great.
"Great Service"
04-27-2015
All my experiences at Mike Piazza Honda have been very satisfying. Friendly, knowledgeable service is really appreciated. I wholeheartedly recommend Mike Piazza services to all my friends. They really go out of their way to make you feel appreciated for patronizing their facilities. It is nice to know there is a place you can go to for top shelf service.
