"Rag Left In Engine"

I first took my 2013 XTS platinum here for warranty work as I had a leaking timing case.After getting my car back I started to experience some engine noise so took it to the dealer I brought it from where it was discovered upon engine tare down that a shop rag was left in my engine  and it soaked up oil which caused the noise I was hearing. I contacted this Cadillac dealer as they are the ones that did the work on it and they picked up my vehicle towed it to there shop put it back together. I was informed by Ryan that there was no engine damage and all was ok. 2 days later my car broke down on the highway... broken engine rod. They sent a tow truck to pick it up again(2nd time) After this repair Dave from service ask to drive it around a few days which I was ok with. When I got my car back from the very 1st day it would not retain any settings such as seat position,radio station,HUD etc.I also had damage to my driver side fender and rear trunk area had about a 2 inch gash in it. Took it out that weekend and on the way home there was an awfully foul odor the entire ride home, once home when I turned off the car and it was dead. I could not unlock/lock doors lights were flickering just some really strange things were happening. The car would not start could or be jumped it was just dead. Lucky me I did not stop for gas at 2am. My car was towed again to their dealer (3rd time).I informed them about the damage to my vehicle and what was happening with it.They informed me that my battery was swollen and leaking. Looking back at that situation I wonder why my car was returned to me in the 1st place as it is my assumption that when Dave was driving it around it had to be doing the same thing(not retaining settings).They replaced the battery did a ok job on the front fender but a horrible job on the trunk area. When the car was returned it was not washed, compound all around the fender area and all over the trunk area, it literally looked as if someone just dumped baby power on the trunk and this is how my car was returned to me (I thought every car gets a courtesy wash no?)Also my passenger seat was all the way down and pushed back and I had black smear marks on my light colored leather interior and mysteriously my passenger side headrest would not lock in place anymore and the bottom center of my Navigation touch screen was non responsive. After washing the car that weekend and inspecting the areas that were repaired the trunk area  has severe hazing I guess no one actually inspects the work done here in these instances. I am a work at home Global systems administrator so I do not drive the car very often or very far so about 2 weeks later I went to visit my daughter and my check engine light comes on. So you know what this means right??? another call to the dealer. They picked up the car again(4thTime)at this point I was extremely frustrated and explained all the things that had went on with the car the condition it was returned in and what was not working such as Nav screen, headrest and paint job they did on the trunk area.For the record I wash/wax all my cars I do not use a car wash it all gets done by hand so I know where ALL my imperfections are. Keep in mind through this whole ordeal I never once raised my voice was argumentative or verbally expressed my displeasure with emotion. They had my vehicle for almost 2 weeks for what I was told was just a loose hose none of the other issues were addressed. I cannot use my Navigation as the lower screen is not responsive where the space bar is. Had none of theses issues prior to this. The icing on the cake is it seems someone ignored the front warning censors that let you know when your about to hit something as there is a small gash in my lower front fender that was not there previously but hey my check engine light is not on yet so I should be happy right?!?!? Also no courtesy wash :( So THEY leave a rag in MY engine which started this situation and this is how it was handled

"Customer"

After getting two wildly different estimates from repair shops close to my home, I drove the extra distance to Hudson. At Hudson , the repair was handled with clarity , speed and courtesy. The skill/knowledge of the mechanics and Ryan (the Service Manager) are top-notch . Hudson is the best managed dealership I have ever seen , by far. I have purchased two vehicles from Hudson - both great experiences - and their service department is outstanding

"Beyond Exceptional"

HCBG is an all out fabulous experience. The service dept is timely, thorough, and very accommodating. Mike Vargas in Sales is the epitome of s customer service driven employee. He goes up and beyond the norm to assist, accommodate, and fulfill customers expectations. HCBG and Mr Vargas have made a lifelong customer out of me !!!!!

"Very Pleasant"

Tim Hayes my consultant was very knowledgeable and he walk us around to view the different vehicles they had. He gave us water and we talk about scripture. If I need another vehicle, I would go back to Hudson.

"Unexpected Purchase"

I initially contacted a few dealership about the 2015 GMC Canyon thinking I wanted to drop down to a mid size PU. Few had what I wanted in color and options so I decided to travel to the most convenient dealership, Hudson Cadillac, Buick GMC to test drive one. After driving it, I knew the Canyon was nice but because I was transitioning from a 5.7L full size, it just didnt cut it for me. There was never any pressure and no hard sell, they totally appreciated and understood where I was coming from. That said, a very nice gentleman (who turned out to be the owner) suggest considering the Sierra, however, as an ex GMC Sierra owner I not didnt consider it, I already knew I couldnt get in one even if I liked it. They were very nice, very solicitous of my needs a and they not only explained some of the improvements GMC made to the truck they took the time to show me. In addition they explained some very appealing dealer and manufacturer incentives on the Sierra. Since I had made the 1 1/2 drive there it didnt seem any harm in test driving it. Not only was I impressed with the innovations and ride, I was surprisingly impressed with the offer and the very fair trade in offer. There was never any pressure, no hard sell and never did I feel like I was treated as a "woman buying a truck" They treated me with respect and made me feel like the knowledgeable person I am. Ive purchase many cars and trucks over the years, this was by far the smoothest, and most pleasurable experience. It could not have been easier. When I started my truck search I never in a million years thought Id be driving another GMC Sierra. Not only am I totally delighted with it, I look forward to making my next purchase from Hudson Cadillac, Buick, GMC.

"Worst Dealership Ive Ever Dealt With"

Their service is awful! 3 days after purchasing my brand new terrain I heard a clicking noise and brought it in. I was told it was nothing to worry about. The noise continued to get louder and I brought it in again. They told me it was a steering column mount and barring. I picked the vehicle back up and heard a different clicking /grinding noise and they took the car for a week and said its now my wheel positioning sensor. After being back and forth and never following up, I always had to call them , they give me my car back and my steering wheel is tilted to the left and my car pulls to the left. The owner brushed it off as everything was no big deal and the service department people gave me an attitude as if any of this was my fault!! Unbelievable

"Outstanding!!"

Very, very pleased with the Hudson Cadillac, Buick, GMC. I have purchased 3 vehicles so far from this dealership and couldnt be happier with the choice vehicles offered, the staff (to include mgmt, sales & service, to everyone else in between), and the pleasant accommodations: from a lovely wait area with snacks/coffee, etc., to a bright, airy showroom, to meeting my temporary transportation needs during car service & sales. My most recent purchase was a custom GMC Canyon sold under the auspice of Justin Cook. I first met Justin when I bought my Cadillac CTS where he wasnt my salesman but offered invaluable information. He was extremely helpful, friendly, knowledgeable, and patient in doing so. With my Canyon, he certainly stream-lined my car-buying frenzy into a fun, yet professional experience. Justins initiative and enthusiasm was evident in the ample time spent with me, explaining detail after detail about the trucks administrative/financial, mechanical/electrical, and, yes, even the sometimes pain-staking audio/visual system. I can definitely attest to this mans knowledge as a certified technology expert - he knows his stuff!!! This time, I was fortunate and pleased to have Mr. Cook as my sales consultant :-D

"Good Dealership And Great Salesperson: Justin Cook"

We worked with Justin Cook - you should too. He was excellent, professional, helpful and consistent. We live in NYC and over the Christmas holidays thought - almost on a whim - that wed car shop while we were upstate. My wifes parents live a few towns away and as we worked through some of the local dealers we finally came across Justin in Poughkeepsie. I own a business in NYC and can be very skeptical of salespeople, until I find a great one. Justin was patient and friendly and as we returned with more and more questions he was flawless and always responsive. It didnt matter what level of detail we were asking about or how odd our question might have been he was patient and informative. Well be back to buy our next car from Justin too - he earned it.

"Mediocre Service"

The price listed on cars.com was different than the price I was quoted from the dealership. They stated that the price listed included a rebate but that was not stated anywhere in the add. I was planning on going out to see the car but was told that the vehicle was sold. Two days later the salesman called me up and informed me that the car was now available again. I could not get to the dealership that weekend since it was a distance away and never heard from them again.

"Great Experience"

Buying a car is probably one of my least favorite things to do. But Sam Perry made the process simple and efficient. He got me the financing I needed, and I was really impressed with the way he followed my lead. I knew what I wanted, and Sam made it happen. And the car couldnt be better. Add to this the lower-than-book-value price, and two years of service, and you have yourself a bargain. Highly recommended dealer and sales team.

"Great Dealership"

We are very pleased with the service we received from your sales person Justin Cook. We purchased a 2012 Verano and this year we purchased a 2015 Cadillac ATS Coupe. Justins knowledge on both vehicles was very impressive. His patience in going over the operation of all the new upgrades is greatly appreciated. We know that if needed, we can stop by and he is always happy to help. We would also like to acknowledge Tom Feenaghty as always going above and beyond for us. Thank You..........

"Great Dealership - Super Friendly!"

This dealership knows how to make you and your family feel welcome. People underestimate the importance of treating a customer with general courtesy...these folks have it down. EVERY EMPLOYEE WHO WE ENCOUNTERED WAS SUPER FRIENDLY. My whole family was offered beverages and snacks and when you have traveled an hour and a half with small children this is greatly appreciated! Additionally, the sale went flawlessly and we were given a fair deal. Would have liked a little more for my trade in but we got an amazing deal on our new van which we absolutely LOVE.

"Very Bad Experience"

Agreed to a deal online and then they sold the vehicle to another buyer. Poor follow up, poor communication. Would never recommend to anyone or think about purchasing from them again.

"Great Service And A Pleasure To Deal With"

From the moment my wife and I stepped into the show room We were greeted by Bridgette and our experience from there on was pleasant and smooth sailing. Thank you.

"Great Service!"

I recently purchased a new 2015 Yukon XL and it was the smoothest car buying experience Ive ever had. Tim was great! He was patient, informative and provided us with excellent service. He answered all of our questions and kept us up to date on the whole buying process. I would definitely go back to this dealership for any future vehicle purchases. Thanks so much for everything.

"Friction-free Purchase"

The task at hand was to find a particular 2014 model/option mix while trading in its predecessor. Bridgette smoothly arrived at the precise model definition, found such a vehicle, worked up the complete package of purchase, valuation of the trade-in, presented a summation of ultimate costs that was both fair and inviting. When we came to agreement, she knew every step that had to be executed, those that pertained to the car being relinquished and the new car, and at no point did the conversation hit a note that she had not laid groundwork for. She counseled on expeditious handling of relevant insurance issues and payment modalities. I would readily work with her again although the need for that is low just because of how well she orchestrated the present purchase.

"I Am A Repeat Customer July 2014"

I am a repeat customer July 2014 All surveys and feedback are a measure of how satisfied a customer truly is. A more important measure of how satisfied the customer is whether or not he/she comes back to buy their next car. I am one of those repeat customers. At Hudson they treat you with respect, they give you fair value of your trade-in and on the new car. I do not feel like they are trying to swindle me, lie to me or pressure me like I have felt at other dealers. That is why I came back. I worked with Bridgette Guarneri. She goes over the call of duty in being helpful and staying in contact during and after the sales process. No mistakes, no pressure no lying. She is knowledgeable on the cars, current offers which change every month and financing options. She is a true professional and an asset to the business.

"Brilliant Experience"

Brilliant Experience ! Referred to Hudson by my insurance company and their car buying service. Found the 2013 ATS I wanted, but was not a perfect match (needed heated seats). Set up a test drive appointment with Bridgette, actually went on drive with Mick, but not to worry she then worked through all the details, features etc. Then did an extended test drive. Fortunately, the heated seats could be added. Then followed the process of valuing a trade and working towards a purchase. Here is where Bridgette and Don were excellent at finding common ground for actually moving to purchase ------ I have to say they were both excellent and good to work with, so bought the car. Picking up the Cadillac was very straight forward --- heated seats installed, car ready for delivery, and Brigdette walked me through the features again, made sure I was comfortable and ready to go. Spoke again to Don and left a happy customer. In summary, I think that I was actually helped by at least 5 individuals and they were all knowledgeable, professional and friendly …… this is not to be expected at a car dealership (and I have been to a few). These folks were obviously backed up by an outstanding service staff that made the experience first rate in all aspects. Would I recommend, yes I would….in fact I already passed along my compliments to the insurance company to let them know that their rating as a preferred dealer was in fact accurate.

"Unicorns Do Exist! A Trustworthy Dealership"

We hate shopping for new cars. We (and our friends and neighbors) all despised dealing with our local GM dealership (Romeo in Kingston, NY) where we leased our last car. When news came out about the GM recalls, we swore we would never, ever, get another GM car. We were so fed up with Romeo that we decided to take our Yukon Denali to other dealerships for service. And that is how we first met Justin Cook at Hudson Cadillac GMC. Justin is the reason I am writing this review. He impressed us so much and helped us realize that not all GM dealerships are like Romeo. He didnt hustle us. He didnt rush us. Or pressure us. I am a car enthusiast and read a lot of magazines and blogs. Justin is a breath of fresh air. This is the first time I have ever actually enjoyed the process of shopping for a new car. I found the entire experience from beginning to end almost ZEN like, yes ZEN like. I originally contacted Justin by email about 8 months ago when I had a fantastic experience having our Yukon serviced there. He was absolutely first class in his professionalism at every encounter. He was patient, so patient, he listened and he acted upon only what I wanted. The entire purchasing process was simple and quick, I can honestly say that I have never EVER had such a stress free experience in this process before. People will tell you about bad experiences they have, but rarely do you hear about a really good experience. Today I am telling anyone who reads this, go to Hudson Cadillac GMC and ask for Justin Cook. I live over an hour away from this dealership, its a long trip to go there, but absolutely worth the schlep. And I still cant believe what a great deal we got. Thank you Justin Cook and thank you Hudson Cadillac GMC...

"Great People, Great Service!"

This is the second car I leased from Hudson, and I will be back. For this last car I shopped around at other area dealers, but in the end the customer service at Hudson is second to none. Bridgette is great and when I told them I had found a slightly better price, they met it to keep me as a customer. You cant go wrong with Bridgette, Matt, and the rest of the people at Hudson! Marc Graham Poughkeepsie, NY

"Great Experience Purchasing A New Car"

We stopped by at Hudson Buick after researching online the model and trim but not being prepared to buy the same day. Manny gave us the keys for a test drive and explained to us the GM financing incentives, which were great this time of the year. Even though we didnt come with the old trade-in car, we got a good estimate for the trade-in allowance just based on the known mileage and an honest verbal description. For the new car, they also honored immediately the price offered in TrueCar/ConsumerReports certificates. We closed on the deal the same day and made arrangements for the day to drop off the trade-in and pick up the new car. This was also a smooth experience, there were no surprises and everything was ready for signing. I am very happy with the experience and would do business with them again. Special thanks to Manny Pece for the advice and attention!

"My Experience At Hudsons"

My Experience at Hudsons The employees and the owner at Hudsons are sincerely friendly and honest. They make you feel as though you have known them for years.

"No Surpises...great Experience!"

I purchased a certified pre-owned Cadillac CTS from Hudson. The experience was everything they said it would be and more. They made the purchase as easy as possible and Bridgette was a great help with the paperwork and going over the vehicle with me. She answered all of my questions without making me feel rushed. Everyone I spoke with was friendly and helpful. The whole experience was perfect and it was the most relaxed I have ever felt with a car dealership. Thank you Bridgette, Mike and staff for taking the pressure off!

"Happy :d"

Bridgette was very knowledgeable and professional, but very friendly and down to earth at the same time. Vehicle was in pristine condition when picked up. Very happy with our purchase and would return and recommend.

"Always Excellent Service!"

We are return customers to Hudson and, once again, we are extremely pleased with our purchase. Mike and Matt Mullaney have always taken care of us with every car we have purchased and this time was no exception! Tim Hayes was a super salesman from the moment we walked through the doors until we drove away in our new car. If you are looking for personal service and great prices, Hudson is definitely the place to go.

"My 2014 Gmc Sierra From Hudson Gmc"

This is my 5th vehicle purchase from Hudson Cadillac/Buick/GMC. My sales person Justin Cook makes this an outstanding buying process. This was another vehicle that I factory ordered. The day it arrived I got pictures and a video of it coming in on the truck...thats a great experience to create for the buyer. The dealership has such a terrific atmosphere as even other sales personnel call me by my first name now. The partnership and family feeling that Justin and Don Cook create makes these purchases about the vehicle, the experience, and the exhuberance car enthusiasts crave. The only surprise is that every buying experience gets better.

"Great Salesperson!"

Our new GMC Terrain his dealership is clean, bright, snazzy, and comfy. But it was salesperson Bridgette Guarneri who really sold us on the Terrain and made it happen. She was not just freindly and helpful - she is absolutely professional and thoroughly technically knowledgeable, and patient. She went out of her way to actually locate an available Terrain that perfectly matched our needs and wishes, and obtained it for us. She took her time and patiently walked us through all the financial decisions loan arrangements, and insurance, and then did all the paperwork for us. She knew everything there was to know about Terrains and our specific vehicle, and patiently explained to us every button and switch, including setting up Bluetooth for our cellphones, and OnStar. She even transferred all our belongings and tools from our old car to our new car for us, while we were on the cars OnStar activation call. She deserves recognition for her outstanding knowledge and performance.

"Friendly Buying Experience"

Friendly Experience We were looking at purchasing a used SUV and they had a nice selection. The customer service was excellent and we would highly recommend Hudson Cadillac, Buick and GMC for your next purchases. There was no pressure and they made the overall experience of buying a vehicle simple and efficient. Thanks to all the staff as well hopefully be sending business your way! Thank you, The Watts Family

"Buying A Car Made Easy!"

Have yet to use the service department however just the overall purchase of the car was more then I expected. Manny is a great salesman, he has a very good personality and makes you feel comfortable.

"Great!!!!!"

My experience at Hudson Cadillac Buick GMC was amazing...Bridgette is a doll and helped me every step of the way...We love our new Cadillac SRX and will certainly purchase our cars from Hudson in the future...Thank you for a wonderful experience.

"Great Experience For Second Time With Hudson"

Dealership and my sales representative were very thorough, friendly, and professional. I did a custom order and got the car withing 6 weeks. When I showed up to pick up the car, they had everything ready for a smooth and fast transaction. This is the second car I have bought with Hudson, and they were great each time. They found discounts I did not know about.

"Great Over The Top Customer Service! Thanks"

I originally contacted Bridgette through online inquiries. I built and priced a 2014 GMC Acadia fell in love and made an appointment to go to the dealership. Bridgette came in on her day off to meet with me because it was the only time that was convenient for myself between work daycare and family stuff. She went over the things that are most important to me in the GMC Acadia and made sure that I got all of them! We discussed financing/buying and leasing. I decided to go with leasing after she gave me all the information I needed to make the best decision. They valued my trade-in very well and handled all the DMV processes right in the dealership. I was able to get the car with all the essentials and luxury options that I really wanted and needed in my next car. All thanks to Bridgette putting in a lot of hard work getting me the car, the deal, the monthly payment I needed and everything. They have a little setup for smaller children to play and Bridgette made it a point to let my son play while we sat very close by and signed our new lease. The day I said goodbye to my trade-in, "little nugget," and got into my new car Bridgette was so thoughtful that she had a gift for me and my son! It was so nice working with such great people. THANK YOU! THANK YOU!! THANK YOU!!! P.S. I LOVE my NEW 2014 Acadia SLT with all its custom and standard bells & whistles!

"Buying A Car Was Smooth And Easy!"

From the minute you walk in the door, you feel welcome and at ease. Pricing is fair, selection was very good and customer service is a top priority. Every person you come in contact with is pleasant and friendly. Will definitely be using Hudson Cadillac Buick GMC for our future SUV needs.

"Hudson Cadillac Buick Gmc Recommendation"

Bridgette Guarneri, is an extraordinary sales consultant. Exceptionally prepared, honest and organized, she knows every detail about the vehicles at Hudson Cadillac, Buick, GMC. She never had to look up the options that are included in each equipment package and she knew exactly what cars they had in stock. She was able to answer every question we had about the features and technology of the vehicle. Bridgette replied to our email and text messages on Sunday, when I did not expect a reply until the dealership opened on Monday. She promotes the culture of "no pressure sales" that is pervasive at Hudson. She is always polite and friendly. Bridgette worked with Sales Manager Tom Feenaghty to get us an exceptional lease on our 2014 Buick Verano. Thank you Bridgette and Tom for making this possible for us and for the enjoyable buying experience and for your patients. I know Tom worked very hard to find our amazing lease financing. When the car was delivered, Bridgette had personally purchased a gift of chocolate and candles. We feel that we received distinctive service along with Bridgettes appreciation for purchasing our Buick at Hudson. We are thrilled with our new Verano and we will recommend Bridgette and Hudson Cadillac often.

"You Feel Like You Are At A Local Business"

I went into the Hudson dealership looking for information on a new 2014 Cadillac CTS. Bridgette helped me and provide all of the information about the car. She had just want I was asking about in stock. The owners Mike and Matt took care of me by giving me three ways to finance the car. I was given a fair amount on the trade-in and the cost of the new car was reduced by $2,000. I closed the deal the next business day. The real test of the dealership is if you come back. This is my second car from Hudson. Having the owners Mike and Matt there make a big difference. You feel like you are at a local business not a chain store. I like that. One last great thing about Hudson, they don’t play games and mislead you. The offers are fair and accurate. This is not true on 99% of dealerships that I have been to. My next car will also come from Hudson. Russell 2014 Cadillac CTS 2.0L AWD

"Thank You!"

Justin and Don Cook were very kind and attentive to my wife and I during my multiple after-work-hours evening truck shopping. They both stayed late to accomodate me and my schedule. After many test drives, I found the truck I wanted and ended up picking it up last night. Justin handled the new 2014 GMC Sierra 1500 while Don took in my 2009 GMC Sierra 1500. I got a fair and reasonable price for my trade and then again a good price on my new truck. Justin was very knowledgeable and helpful in my selection, as well as informative about all of the rebates and incentives available to me. This is my third GMC truck and I will be having it serviced there. I will also be buying my fourth GMC truck from Justin and looking for Don to ensure another fair trade.

"Hudson Is The Best"

We have bought our last 3 cars at Hudson and have always been very pleased and gotten great values. In addition Mike generously gives back to the community

"Go See Justin Cook!!!"

We worked with Justin Cook and also had some dealings with Don Cook during the transaction. They were both very professional, weren’t pushy and were extremely patient with our many visits to make a final decision to purchase a new 2014 GMC Sierra All terrain. One day we visited the showroom, it was Justin’s day off, and Glenn Dingee was more than willing to show us whatever we wanted on Justin’s behalf. Justin and Don worked with us to make sure we got the truck for the price we could afford. What a gorgeous truck! Every inch of the truck was shining when we picked it up. They also made sure it had a full tank of gas, which has not always happened when picking up other vehicles at other dealerships. Justin showed us all of the features on the car and helped us setup Onstar. We purchased many accessories and Justin helped us order them online so that they were dealer installed. Justin returned the old license plates for me as well and everything ran smoothly and promptly. I would highly recommend Justin Cook as your dedicated sales representative, as he is highly knowledgeable in his field and just an all around good guy. We have become a lifelong customer of Hudson Cadillac Buick GMC!!

"Satisfied!!"

Its been 10 years since I bought a new vehicle and I simply cannot express enough of my gratitude towards theis dealership and more specifically my sales rep, Bridgette. I traded in two vehicles (one from out of state) and She and the dealership made my experience incredibly easy. Other than bringing in my two old vehicles and providing some necessary paperwork, I virtually had nothing to worry about. They took care of everything and they couldnt have been any more cordial and respectful.

"Very Professional. Great Buying Experience"

Everyone we encountered was very professional and very friendly. It was a pleasure to meet Mr. Mullaney who stopped over to introduce himself personally and thank us for our business. We are return customers and will be again. David Van de Water was our sales consultant. He really made the whole process trouble free and was even available to us on his day off if we had a question. We did. And he got back to us.

"Hudson Cadillac Buick Gmc Poughkeepsie"

My experience with Hudson Cadillac Buick GMC Poughkeepsie could not have been better. My family was looking for a family car to replace a 2006 minivan and Dave Van De Water was our Sales Consultant. He found us the perfect certified used GMC Acadia that exceeded all our expectations. He was professional and answered our questions before we asked them. The dealership was immaculate and my children and I were made to feel at home with snacks and TV while we waited for our paperword to be processed. I will absolutely recommend this dealership to family and friends who are looking for a car. THANKS AGAIN HUDSON.

"Seamless Transaction!"

Looked at the car on Saturday, drove it away on Monday. Glenn Dingee, greeted us at the door and stayed with us through the entire process. He was knowledgeable about the product, manufacturer rebates, and all paperwork. It truly was the easiest car purchase weve made. Additionally, the dealership offers a tech clinic once a month for new car buyers to come in with their vehicles and work one-on-one with the dealership personnel to learn about their vehicles. Looking forward to attending that.

"Misleading"

I had the worst experience ever handling business at this dealership. I spoke with a sales representative two days prior to coming to this dealership and spoke to them the night before I came to let them know what I definitely wanted and was looking for. I told the sales representative the price: I wanted to spend and I told him my experience at other dealerships made me feel insulted by the price they came back with me after telling them the price I wanted to pay per month. So I thought I was going to get a better experience from this dealership then the ones located where I drove from that was two hours away. So I drove two cars down for what I thought was going to be a good deal since I already explained to the sales representative my situation. So I get to the dealership and he looked at my car, then comes back takes my information, and bring the papers to the financing manager.after being with the finance manager for a little longer than what I expected he comes out and help me I need this much money down and this is the payment. He insulted me further than the first dealership I have gone to when I told him prior to coming in that I did not want to be insulted by then and he prove me wrong. I thought I was coming to a reputable dealership but again I was disappointed and wanted to share how my experience was.it is very upsetting to come to a dealership you thought I was going to work with you then drive another 2 hours back home on satisfied.

"Buying Our New Car"

The overall experience we had was the best weve ever had buying a car. Justin Cook was knowledgeable, and considerate, we look forward to doing more business in the future.

"Great Experience"

This is the first time using this dealership and my first purchase of a luxury car. My sales consultant Bridgette Guarneri was very helpful and made me feel at ease from the minute I walked in the door. She answered my questions with knowledge and made me feel that there was no pressure to purchase a car right then. I had visited another Cadillac dealer after visiting Hudson Cadillac and did not get the same feeling that I got from Bridgette. If fact the feeling was that they were really not interested in my purchasing a car. So back to Bridgette I went and bought the car I wanted. Cant wait to get it. Great experience. Thanks Bridgette and Tom the manager. Barbara

"Excellent Dealership"

The entire experience was great! From the second I walked in the door and was greeted by Tim, to working with the Finance and Sales Managers and my pick up was great. No issues, no surprises.

"Outstanding"

This was my first purchase from an authorized dealer. Hudson was the third Cadillac dealership I visited in one day in my search for specific year/model pre-owned vehicle. The first wanted me to lease, the second was not helpful at all... but the minute we got out of the car at Hudson, something was different. We worked with Sam Perry, who explained every detail of the process, the warranty, features. The deal was painless. I dont think I could have had a more pleasant buying experience. I am thrilled with my car and the friendly and attentive service I received. A big thank you to Hudson Cadillac and Sam.

"Consistently The Best Dealer To Do Business With"

This is my 3rd vehicle purchase from Hudson since 2011. The level of consideration and professionalism runs from ownership through the sales process and the service relationship after the purchase. I just picked up my 2013 Cadillac, and Justin Cook sets the benchmark for selling the experience more so than the car itself. He helps you get what you want regardless of the situation. Whether its on the lot, a factory order, or a dealer swap. He makes sure you get where you need to be. The deliver experience is nothing like I have experienced before in the over 35 new car purchases I have made in my years of buying GM cars. The pricing agreement, financing, and closing of the sale are effortless. You truly become part of the family and a long time customer. Don Cook and the rest of the management team get involved in the sale process to make sure everything revolves around you and your satisfaction. It makes car buying fun.

"Good People That Care About Doing Good Work"

DEALERSHIP: I live 15 minutes away from another Cadillac dealer. I was looking for a new Cadillac ATS so I went there first. They had plenty of them, but not one I wanted to own based on options and color. I when over to Hudson Cadillac Buick GMC to take a look. I found a few ATS cars with option packages and colors I liked. Also, they have a great website. I was able to carefully investigate all the new ATS cars. I was able to find the perfect car in stock. Well done on the car ordering and the website. SALES CONSULTANT: I worked Bridgette Guarneri. She is really good at her job. She takes care of the little details that matter to make the customer feel at ease. She also knows the cars in stock. She knew what cars they had in stock, the options and where the cars are in the parking lot. I am a technology director and a college professor. In fact, I teach an automobile technology class. At no point did Bridgette give me wrong or vague answers related to the car’s technology. As for the sales process, she did all the right things, worked with the manager and made me a fair offer on the trade-in and price of the new car. Over and Above the Call of Duty: Bridgette said that I can contact her via text to her cell phone. This was a big help. She answer questions that I sent her at 10:30 PM at 10:50 PM. I did not expect an answer until she got back to work the next day. Also, Bridgette asked me about getting a refund on my extended warranty on my old car. I said that I don’t think MB would do that. This type of refund is not stated on the warranty documents. Well, Bridgette decided to try to get a refund on my warranty without me asking to do this. Well, she made it happen. MB will refund by extended warranty which cost me $3,000. Summary: Dealership A+, Bridgett A++

"Most Comfortable Experience"

This is our second leased car from this dealer this year. Dave who assisted us in our first trip made the process so painless and so pleasurable there was no consideration for going anywhere else first when we needed a car for our son. No pressure, no one pushing a particular product on us. Just solid information and patience. Tom could not have been more helpful and working with Dave is like talking to a friend who is "in the business"