"New 2016 Kia Soul Purchase"

My wife and I purchased a new 2016 Kia Soul on 10/31/16 from the Eagle Auto Mall in Riverhead N.Y. . The Sales person Bill Dowling and sales manager Joe allowed our buying experience to be very fruitful regarding Price, Courtesy, Patience &Professionalism. No regrets would highly recommend to family & friends. Thank you again so much Eagle. Joan & John Urick.

"Eagle Auto Mall Is The Best!!!"

11-07-2016

This place was quite a surprise compared to experiences I have had with other car dealers. Very friendly, professional, fast and no cheap sales tactics. Everything went so smooth and so fast. After agreeing on a super great price (I feel like they gave me the car!), I bet the manager that I would be waiting for hours to leave with the car. He laughed and told me to save my money because he would have me out of there in 45 minutes! He did. I actually loved coming to this dealer. The sales manager (Joe Gandhi) really has this place running perfectly. Believe me, I am a tough person to please, I will buy another car from this dealer within the next 12 months. Eagle Auto Mall is a best.

"Easy Like Sunday Mornin"

Great staff!! Not a typical sales pitch. They truly care about what your looking for and make it happen , for a great price as well. Thanks eagle see you in 3 years!!

"Would Never Buy A Car Here"

I came here with my friend to shop around for a used car, but both of the salesmen we encountered were rude, inattentive, and didnt seem to take us seriously. It was like our presence was a nuisance to them. Im not sure if it was because we are younger (mid 20s), but apparently we are not good enough to warrant a basic conversation. Were early on in our car search but we will definitely never consider Eagle Auto Mall for any future purchases.

"Thanks For Your Help!"

Thank you Service Advisor George Tomko for resolving my problem quickly and professionally. Thanks to your example, I would definitely return to Eagle Auto Mall for future auto needs.

"Good Deal"

04-14-2016

No gimmicks...straight forward. The process did not take all day, very efficient. Our saleswoman was knowledgeable. The finance gentleman had a wonderful disposition.

"Great "

04-14-2016

Sales person was great as well As manager. They were very friendly and helpful. They made sure the experience was great

"Excellent Service!"

03-25-2016

I selected Amanda Hoffman as my salesperson because she called my home about my lease termination and followed up with me, she was very helpful and pleasant; terrific sales person. Jose Lopez was courteous and helpful with the final paperwork; I would recommend Eagle Kia and most definitely will return with my business.

"Top Notch Dealer !!!"

All the employees that I dealt with at this dealership were Highly Professional, Honest, Helpful, Knowledgeable and very Caring Individuals!!!

"Great Experience, Easy Process"

I got to initiate contact via text, extremely convenient for me. The car I wanted was as advertised, no bait and switch. Both Dan Bruno and Jose Lopez were easy to work with and helpful.

"Always A Pleasure"

We recently purchased our 4th & 5th Volvo from Eagle. One of our previous Volvos was purchased from a dealership up Island and the difference in experience is indescribable. Eagle is truly a different kind of dealership. They take the time to learn about you as a person and your needs as a family. They care about providing you with the right vehicle, not the most expensive or the the one sitting longest on their lot. Joe and Roland are exceptional, All of the staff are kind, knowledgeable and attentive without being pushy. I highly recommend Eagle to anyone in the market for a vehicle; we will certainly continue to patronize this dealership.

"Great Buy"

Friendly service. Bill was very nice and do whatever we asked without hesitation. I would definitely continue to work with him.

"Great Experience "

Amanda made the whole process from start to finish very easy! Everyone was super nice, no pressure and the facilities were amazing! Beautiful customer waiting area, fully stocked with snacks and drinks while you wait!

"Excellent Experience"

Everyone was attentive and so friendly as well as knowledgeable of the products. It was one of the most seamless car purchases I have ever made and I buy a new car every 3 years so that says a lot.

"Great Service, Professional Employees,welleducated"

Everybody was very nice, friendly, courteous, well informed, patient, thorough explaining everything to us. In particular, Roland, Tom, Dan and Jose.

"Awesome Buying Experience "

01-25-2016

The honesty , integrity, and respect shown to me by the entire staff. They were helpful, friendly, and understanding. Not a hard sell, shady atmosphere. Very comfortable buying experience

"Overall Experience Was Great"

01-04-2016

No pressure at all. Overall experience was very informative. The facilities were very clean and comfortable. This is my second vehicle purchased there.

"Great Dealership And Service Department!"

10-31-2015

This was our second vehicle from eagle auto Mall between 2007 and present. We purchased the Sedona in 2007 and loved it!! We had such an easy time there, that we knew we were going back again to get another car. We had Anthony, who took excellent care of us and was extremely patient with us. We purchased a 2015 Forte and are thrilled!! Jose in financing was great and helpful. Over the summer I brought I had some issues with the car and I was able to bring the car in within a few days. The service department was fantastic!! I had many questions and they easily answered them and even followed up with a call to see how the car was. So great!! Well we are now faced with the need of a second. At and we WILL be going straight to Eagle KIA and we recommend everyone to go there!!

"Attentive Knowledgeable Sales People"

10-02-2015

I would highly recommend Eagle Auto Mall.our salesperson Benjamin meadows,and Jose Lopez who took care of our final paperwork with us. Both men were very knowledgeable very patient and very thorough at their jobs Benjamin was very knowledgeable about the cars we had any questions with , and Jose lopes made sure we understood about the warranty, gap insurance, which I wasnt even aware that I needed, and what exactly was covered. It was a very positive experience and I would suggest this dealership to anyone leasing buying financing purchasing theres something for everyone here

"Leased A Mazda3 From Dan Bruno"

09-07-2015

Did a Mazda3 deal with Dan, who is a new salesman, but was very good. Got a great deal on a lease and was very happy with the quality of the dealership overall. See Dan Bruno if you want to get a great deal and have a great young man put you into a great new vehicle!

"Kevin From Calverton"

08-24-2015

After buying three luxury SUVs over the past seven years I decided to try the new Volvo XC 90. I read about it and went into Eagle to see what it was all about. I meet Andrew Platis who took care of my every need during the buying process. This is a new model for 2016 and Andrew went out of his way to make sure that my wife and I understood what we were buying. He never said anything bad about the competition but spoke positively about Volvo, its operational features and safety features. I visited a two other Volvo dealers and would say that Andrews approach to selling was to make us feel comfortable which was a little different then the other dealers. He never pressured us at any time to make a decision. The day of pick up Andrew spent two plus hours making sure that we understood the features (as best we could) that the car offered. When we left we felt comfortable that we had been trained by Andrew on how to operate all the features. I would also say the rest of the people we interfaced with (Roland the manager and Jose the finance guy) were great and very helpful. Overall it was a very pleasant experience dealing with Andrew and the rest of the Eagle people. After driving the Volvo for a week we love it. I WOULD DEFINITLY RECOMMEND TO MY FRIENDS LOOKING FOR A CAR TO GO TO EAGLE AND SEE ANDREW.

"Great Experience At Eagle Kia!!!"

After researching many cars and trucks and visiting many dealerships, I stopped at Eagle Kia to check out Kias and met Andrew Platis in sales. It was a great experience from the introduction to the final sale. Andrew was a refreshment in terms of salesman, He listened and never put any pressure on me or my wife to purchase a car. He was very accommodating and made me feel at home, including my wife and two young boys. After talking with many other salesman, Andrew was a real surprise. He was simply there to meet all my needs and answer any questions. He was positive about everything and NEVER put down the competition. Every else I went, other dealerships would trash the competitions vehicles and dealerships. Not Andrew, He took the high road and that went a long way with me. I told him I was also looking at a Scion Xb and Andrew said "Great Car. Toyota and Scion make great vehicles." This was the opposite of visiting Riverhead Toyota in which the salesman told me "Kias are a piece of garbage. Dont even waste your time going to see one or even drive one." Really? What a difference Andrew and Eagle Kia were compared to the other dealerships. We were walked through the entire process and every question was answered honestly. Andrew was there every step of the way and again, never on top of you or pressuring you. I would highly recommend Eagle Kia and without question Andrew Platis. If it were not for Andrew, I honesty dont think I would have bought a car during that time period. I would have waited until next year and start the process over again and hoped for the best. Andrew put me in a brand new 2015 Kia Soul Plus and I could not be happier. Thank you again Andrew and Eagle Kia. What a great experience!!! I could not be happier and HIGHLY recommend!!!!

"Pleasant & Fun First Time Car Buying Experience"

As a first time car buyer, we all know the process can be a little daunting. However, Salesman Andrew Platis was very helpful and took care of all my questions and concerns. After all, shouldn’t car buying be fun!? I knew what model I wanted (Mazda CX-5), and Andrew gave a great overview of the car and had me test driving in no time. He was not the least bit pushy and really listened to me, which goes a long way in this day and age. If he wasn’t a 100% sure on a question I had, he made sure to get the right answer very quickly. Though I honestly wasn’t ready to make a purchase for a few weeks, Andrew respected that and didn’t bombard me with e-mails or phone calls – other than a polite follow up. When I was ready to make the big purchase, Andrew made the experience very seamless, handling all the details. He even spent additional time showing me all the car’s features, and made it a point to tell me not to hesitate to call him with any questions. Andrew, as well as Finance Manager Jose and the rest of the team at Eagle Mazda, are really committed to their work, and it shows through their exceptional service and high level of dedication to customer satisfaction. Thank you, Andrew, for making this a pleasant experience, and I am thrilled with my 2016 Mazda CX-5! Zoom! Zoom!

"Love Kia At Eagle Auto Mall!!"

Anyone who is looking for a car should certainly check out Eagle Auto Mall. It was a great experience! Andrew in sales was a pleasure along with all the others over there in sales and finance.

"Excellent Customer Service In All Departments"

06-12-2015

Very helpful in finding the car my wife wanted. This Volvo is our 8th from this dealer. We have been treated very well year after year.

"Awesome Experience"

06-12-2015

So I wanted to trade in my altima for a bigger car so I ended up getting the Mazda cx5 by the help of Andrew Platis this guy was awesome made my experience amazing he wasnt pushy and let me take my time to decide and he made the buying and trade in extremely easy.will def buy again from here only from Andrew though.

"Kia Forte"

06-03-2015

My family and I would never go anywhere else to purchase our cars. They are great, pleasant people who give 110% to make purchasing a car from them a very positive experience. I really trust everyone of them because they explain all your options and get you the best deal.

"Wonderful Experience"

04-17-2015

I have bought 3 Mazdas from this dealer - Extremely Professional and Courteous. The Service Department is one of kind. Always make scheduling service for my vehicle a pleasure. They take the time to explain whatever services or repairs they performed, always polite never pushy. I highly recommend this dealership for both sales and service.

"Excellent Service!"

04-17-2015

I was so happy with the service at this dealership. I am recommending this dealer to all of my friends.

"Very Helpful"

04-15-2015

We were looking for very specific items without all the bells and whistles on our car. Andrew Platis was very pleasant and helpful. He found us just what we were looking for and when we picked up the car, he explained every feature and followed up to make sure we were satisfied. This review page on the other hand was not good, as I had a lot of trouble giving excellent stars!

"Great Buying Experience"

04-12-2015

My wife and I were looking for a smaller SUV type vehicle and had gone to several competing dealers. At the end of the process we chose to buy a Mazda CX5. The car is awesome but the thing that really stands out in my mind was the salesman that worked with us. Andrew Platis is a salesman at Riverhead Eagle Auto Mall. Now you know that shopping for a new car can sometimes be a very stressful and negative experience. I was really amazed by the way I was greeted and handled by Andrew. I never felt pressured to buy the car. We went in and really made them jump through hoops. In fact we test drove three different cars and then left. Andrew was very polite and just asked us to let him know what we decided. After several days we decided on the Mazda CX5 and Andrew was right there to handle the deal. The price was outstanding and all I did was sit back while he did all of the work. The car is great, the experience was great and Andrew was great!!!. If your looking for a new car I would strongly recommend Andrew at Eagle Auto Mall in Riverhead. I know that I will be back!!!

"Satisfied!"

04-10-2015

Everyone in the service dept was professional, responded to my problem promptly and I left with a big smile on my face.

"Great Service!"

04-10-2015

Great Service here! I was treated like a VIP. I highly recommend Eagle for service

"Dissatisfied"

04-03-2015

Worst me chic work I have ever see. Picked up car in worse condition that when I dropped it off.

"Great All-around Service"

03-31-2015

We were looking for a Volvo XC 60 to replace our Volvo XC 90. The sales representative who helped us was Andrew Platis. He provided us with exceptional service, explaining the available features of an XC 60 and the related costs, going out of his way to find us a red car for availability within our tight time schedule, handling the tags, insurance and other closing details in a very professional manner, and sitting with us in the car and explaining to us how to work all the features. We plan to have our car serviced at this dealership and look forward to a continuing relationship with both Andrew and the dealership.

"Hands Down....the Best Dealership Ever!!!!"

03-19-2015

The BEST!!! The BEST!!! I have never been so impressed with a car dealership. The Volvo sales manager and the sales associate were very helpful, professional, and just all around nice people!!!

"Wonderful Experience"

03-19-2015

I just leased a Volvo from Eagle Auto. My experience was wonderful. Andrew Platis gave exceptional service. He helped me select the right car for my needs and made the entire process painless. He gave me a terrific price on exactly the car I wanted and promised it to me for the next day. Not only did Andrew spend a great deal of time on the phone with my insurance company, he kept me apprised of all steps in the process by email as the day progressed. Hours after the dealership closed, Andrew emailed me to remind me to bring certain documents with me the next day. When I picked up my car, Andrew set up my phone and radio connections and clearly explained how to work all features on the car. He told me not to hesitate to call him with any questions I have about the car. I am thrilled with my Volvo and wouldnt hesitate for one minute to recommend Andrew Platis and this dealership. Im sure I will be dealing with them for years to come.

"You Numero 1"

03-19-2015

This was the first time we bought a car AND had such great service! You guys were very honest and very helpful, people you can trust to buy a car with your eyes closed.

"High Recommendation For This Dealership"

02-27-2015

This week I purchased a new Mazda from the Eagle AutoMall in Riverhead. To be honest, I intended to check out several dealerships before making my decision. As it turned out, I called Eagle AutoMall with some preliminary questions I had about the model I was interested in and spoke with Andrew P./Salsman. On the phone, I found him so helpful and sincere that I decided to indeed start my search with his dealership. I made an appointment later in the day and found Andrew listened to what was important to me and was very responsive without being aggressive. Solely based on the relationship that I felt was forged with Andrew - I then decided that this was the dealership where I would buy my car and that I needed to look no further. Additionally, when I met with Jose L., the Financial Manager to arrange for financing, he was so helpful in explaining everything and guiding me through the process and he worked with me to come up with the solution that worked best for me. I cannot thank him enough. Through the years, my husband and I have purchased many cars, and we are both in agreement that Andrew and Jose made this the most positive experience yet. I highly recommend this dealership and feel that we have been so warmly welcomed into the Eagle AutoMall Mazda family.

"Beware Of Unethical And Shady Business Practices"

01-29-2015

Secured a purchase price on a new volvo. Terms of my agreement to purchase were the agreed price and that they rate match my CRedit union or I would finance with them. I Went to pick up car and heres where things went wrong. Finance manager Jose Lopez couldnt explain the miss in the finance match blamed it on the salesperson Andrew Platis. Dealers get paid on financing from the banks. The higher the rate the better Yeild. So when Andrew blamed Jose and said he has nothing to do with "back there" it was obvious that greed was the motive here. In reviewing the finance Price of the car an extra 1000.00 could not be explained. In fact Jose lacked any sense of professionalism, and became combative and rude when asked for an explanation. What was extremely frustrating was prior to the pick up of the car several calls were made to me for license insurance etc. at no point was the finance rate match fail ever discussed. Then for them to try a fast one with the additional 1000 tack on! Let it be known that it is apparent how these guys operate. Unfortunately I didnt reference reviews prior to wasting my time at this dealership. Similar stories here and at dealerrater.com would have saved me time and aggravation. I walked out on the dealer. Additionally I have taken my experience one step further in order to effect the practices and unprofessional behaviors of the individuals that represent this dealership. I filed complaints directly with Volvo, consumer federal protection bureau, the Ny DA and BBB. I suggest those that have the same challenges do the same. And if history repeats itself like all the other bad reviews, these greed mongrels that try to prey on the unprepared will have legal recourse. My experience is well documented. Make sure yours is too. Buyer beware at Eagle Auto Mall

"Shady Financing"

12-12-2014

Was trying to buy a used Hyundai last month. Wanted to pay in full for the car, but the agreed upon price could only be financed, according to them. VERY shady.......I even agreed to financing and wanted to put down a lot of money, but they said no??? Really??

"This Place Is Awful"

12-12-2014

We went there knowing we were in a bad situation. Our 2011 Chevy ran into serious issues It was at the service place there We were told between 3,000 dollars worth of work FIne But once we told them we wanted to possibly trade in the car We were told all of a sudden It was 5400 dollars worth of work We Sat Down with Brendon and ran numbers because we found a car we liked we left to think about it We called back and told him we would come in a sign the papers WELL he lied to us and said the deal was no longer going to be the way it was So we had our car towed from there and Fixed Guess what it only cost 2000 to fix WILL NEVER GO BACK!!!!! AND WILL NEVER BUY ANOTHER CHEVY

"Fraudulent And Deceiving Dealership"

12-12-2014

This dealer is deceiving and fraudulent. I was there on Saturday with my family and was looking at a specific vehicle, the salesperson opened the vehicle and myself and my family were very happy with it. We were given monthly lease and out of pocket amounts. I returned today, after 3 days looking to finalize and was told that the amounts given were for a 2014 model that we did not even see, not for the 2015 which we were interested in and the ONLY vehicle we saw that day. I was told that I could have a similar vehicle for more $2000 downpayment and an extra $150/month, and this vehicle did NOT HAVE LEATHER SEATS NOR NAVIGATION, NOR REAR ENTERTAINMENT. I was completely in disbelief by the lack of respect, professionalism and dishonesty at this dealership.

"Great Service"

12-12-2014

This was an excellent service appointment. The service agent was very professional and had me out earlier than I thought and I was able to keep my other appointment, thanks.

"Not Fun!"

07-15-2014

Th building looked great. They were almost fighting because one salesman answered me on the internet so he wanted the sale. I was not approved for the loan, which is fine ( I still got my car) but the process to receive my deposit back is crazy. One week later and still no money! WOW!! Bad business!!

"New Lease After Owning One Car For 12 Years"

01-29-2015

The three times my husband and I visited, there were several other customers but Christie Fey made sure that we had all the help we needed. If we had a question she didnt know the answer to, we didnt need to wait long before she found out. I had to get my second car after having the first for over 12 years. After my husband and I explained what we liked in the old car and what we were looking for in a new one she helped us find the 2013 Malibu. I am looking forward to working with her and Eagle Chevy when my lease is up in October 2016.

"Awesome Service"

01-29-2015

I came in to get a noise in my steering wheel checked out. The service people were fantastic. They came into the very comfortable waiting room and let me know what was going on the entire time. My car was fixed right away and everybody I came in contact with there was wonderful.

"Car Repair "

01-29-2015

Agent Chad resolved an issue I had with warranty on my Volvo. Chad was professional, responded to my problem promptly and resolved my issue to my satisfaction. He was concerned with my issue and worked diligently to address my complaint. I will always request him as my service agent. I feel confident in his ability to respond to my needs promptly and professionally. Thank you Chad for working with me and advocating for my consumer rights.

"Toyota Truck"

Had to buy a car because my other one was flooded out with hurricane sandy, so I wasent looking foward to this adventure, spoke to a guy named Tony at ther eagle auto dealer and went to see him on a truck I seen on line. He worked me out a fair price and was very helpful and pleasent to deal with.

"Car Purchase"

We traded in our old jeep and got a chevy malibu and couldnt be happier. And picked it up on christmas eve, Tony was very helpful and Brian was great as well.