"Mrs B"
This was the absolutely the worst buying experience I have ever had. Employees are disengaged, dont care or show concern about their poor performance. I have never picked up a new car that was defective until this purchase. No one cared the front passenger seat didnt work, headlights were off, service dept could care less. No follow up from management, no apologies, had to call service to see if car was repaired, no one called with status. Never deal with this dealer again
"Avalanche"
The salesman did a bate and switch when it came to financing. Told us they could beat my banks rate and when we went to pick up the truck their financing was 2 percent higher than my bank. Financial advisors was then nasty. Would never go there again.
"My Lincoln Mkz"
Awesome car buying experience. Will buy from them again.
"Eugene M"
I was directed to Bright Bay by Suzuki directly. My Dealer no longer exists. I had a problem with my xl7 , The air bag light was on the clock was flashing. I feared having anyone in the car with me ,for fear the srs system was non functional. The appointment was made in a moment notice. We showed up at 10am ;my car was taken in right away. It seems the seat ,passenger sensor was mis-callibrated. We were in and out in less than an hour. I cant say enough about the care and effort was put into repairing my car.
"Great Experience."
This is the 6th car I have purchased in my life, and by far the most pleasant. I started by inquiring about a car on line and promptly received a call back. I set up a time to see the car and was greeted by the salesman John waiting in the car ready to go for test drive. After that we went in a crunched the numbers. Long story short I felt like I got a fair price for my trade in ( 12 year old car with 174, 000 miles) and a fair price for my used car purchase. The financial guy, Lou was very knowledgeable, easy going and worked with me to get the best set up. Since it was close to closing I wanted to pick my car up the following day, No problem. When I went to pick up my car everything went smoothly. The office and its people were clean, easy going and pleasant to work with.
"Great Service"
The attitude and the professionalism displayed by all an because of that I have recommended a friend who has leased 2 cars from Bright Bay. (Larry Izzo)
"Outstanding Service"
Friendliness of the staff, willing to accommodate my needs for an appointment, keeping me updated on what was going on with the servicing
"Sales Experience Backed Up By Previous Service"
Loved my 2013 MKT, as I had the previous 2010 MKT, but the lease was 1 1/2 months away from ending, and it appeared doubtful that any 2016 models would be offered. I considered buying the 2013 car, but Domenick Babbo solved my dilemma by locating a leftover 2015 MKT exactly as I wished, and even put me in the new car within a few days. Excellent salesman and very well-run and professional dealership.
"Professional Staff , Great Service"
Darin and all the staff in service are always very helpful and courteous and keep us informed on the status of our car . They are very professional and a pleasure to deal with
"Friendly And Clean Facility."
The personnel were friendly and courteous. The service was done on timely manner and the free wash and vacuum was a nice touch from Bright Bay Lincoln.
"Great Sales Department"
Very impressed with our salesperson Dominic Babbo. He was very friendly and eager to assist us in finding our new car. He was able to find us exactly what we wanted and quickly. Highly recommended him to others.
"Great Service"
Domenick is very knowledgeable about the car. He turned on the heated steeringwheel while we were driving -- that was impressive. He found the car in my color and did all that he could to help me feel comfortable with the price.
"Great Service And Clean Facilities"
waiting room was very comfortable and clean, the bathroom was very clean. The time to service my car was reasonable.Washing my car and vacuuming it was a plus.The girls were friendly and helpful.
"Great Service "
The salesman Gary Novins was excellent, he was more than patient, polite , helpful and I would recommend a friend.
"Great Salesmen "
Have been using this dealer for years even though another dealer is closer, they run a better shop than the other guys in Huntington
"Great Experience"
Chris Higgison and Benny Dangelo , in finance both went over the top to accommodate and to make our sale happen! Chris is a top notch salesman, he was attentive to our needs and wants while keeping the sale financially realistic. He listened to our concerns and WAS NEVER PUSHY! He has a very nice personality and I look forward to coming back at the end of my lease to purchase another car from him. A total pleasure to work with this man. Their commitment to seeing us drive away in our first choice vehicle gave me the confidence that they were in fact working for me, the customer first and foremost.. I found the atmosphere of the dealership to be very inviting, classy and comfortable.
"Great People "
no nonsense matt was just wonderful to deal with also benny made everything so easy to finish up the paper work special thanks to the owner who also was very easy going thank you all
"Great Place"
never a time of disappointment, always clean and a hot cup of coffee ready.service will always get you in.here you can meet you service mechanic to explain any concerns .Great Place
"Clean Facilities"
QUICK TURN AROUND, AND A PERSONAL TOUCH HOW THEY HANDLE CUSTOMER CARE IN MANY SPECIAL WAYS. THE PERSON THAT TOOK CARE ALL MY BUSINESS VERY NICE AND POLITE. GOOD MECANICH
"Great Customer Service"
You handled our problem immediately, provided us with a loaner car, and went above and beyond to repair our navigator quickly.
"Great Dealer For Service"
I have never been to this mazda to service my car but todays experience was great. they were able to put me in a loaner car and called to let me know they were running behind schedule which i found really customer service oriented - usually most dealerships keep you waiting all day.
"Thanking My Neighbor For The Bb Recommendation"
Chris Higginson, our salesman, was very professional and guided us through the lease process without any pressure at all. He answered any/all our questions in a straight forth manner. The new car was ready to go when we arrived early. We found the entire staff at Bright Bay ready to go out of there way to make us feel comfortable. This was our 3rd Lincoln MKX lease and by far the best dealership to work with. It was recommended by our neighbor...
"Great Sales Experience"
Gary Novins, our sales rep. was knowledgeable and patient through out the process. The facility is clean and comfortable. An overall good experience, which is unusual for me.
"Friendly, Dependable Service Every Time."
The wonderful people in the service department are so friendly and have a complete understanding that needing service on a car can be stressful, so they do everything they can to remove that stress. I love my service rep, Darren. I love knowing that if I have a problem with my car I can depend on Bright Bay to have available appointments or, in real emergencies, to have me come right in. I know my car will be given the best service at Bright Bay. Ok, by now you know I really like the people there and cant imagine taking my car anywhere else.
"A Great Product & A Great Place To Get It"
This is my 4th vehicle from Bright Bay. I think the fact that I keep coming back speaks for itself but for the record Everyone there is a pleasure to deal with from Sales to Service.
"A Great Product & A Greeat Place To Get It"
This is my 4th vehicle from Bright Bay. I think the fact that I keep coming back speaks for itself but for the record Everyone there is a pleasure to deal with from Sales to Service.
"Great Service And Comfortable Waiting Area"
I am greeted by my first name and treated with respect by my service agent. The car wash was a plus .
"Gary Novins"
Gary Novins . I was looking at cars on Labor Day . Gary approached and asked if I needed help . After 25 minutes of looking I asked to test drive a car . He explained that we would have to do that the following day because the dealership was closed . I was blown away that he spent all this time with me when he was on his way home on a holiday weekend ... Because of that and the excellent service he gave I bought the car . You just dont find that kind of dedication to service in many places .
"Great Service"
Person at service ( Janice) handling calls and customers is very nice and speaks to you with respect. Always gives you the time that works for you to come in.
"Terrible Service Overall (brightbay Bayshore.)"
Went in to buy a used Camaro they had a "Set" price and wouldnt negotiate at all even though I had research to back up my offer. They had me waiting for over a half an hour until the manager came out with an attitude and even said I would be wasting his time unless I gave in to his dictated price. I went to visit the car 3 times showing I was interested and they showed no interest in selling the car and the place was dead empty with dealers hanging around.
"Great Car Shopping Experience"
No high pressure. My salesman, Freddy Parrilla, was pleasant, knowledgeable and accommodating. When requested, he gladly provided me with no hassle pricing. Will definitely be back
"Great Customer Service"
Gary Novins did not rush me or pressure me into making a decision. He devoted 2 1/2 hours of his time to answer questions about all the models and take me out on a test drive. Widows usually feel they have been taken advantage of. However, I feel like I have been taken care of by Gary.
"Great Service Very Well Run Very Clean "
Its been a long time since I had a new truck the people where the best the place made me feel very comfortable and the people helped me in any way I needed the place was clean and run very well I had both trust and respect for the staff when I left and I am looking forward to havin all my service there it was all just a great experience and I thank you all
"Job Well |done"
Everyone is very knowledgeable & courteous..my needs are met punctually & properly the first time...job well done!!! Would recommend to all.
"Brightbay Survey"
Being able to wait in a clean comfortable room while service is being done on the vehicle. The customer is informed if any extra work is, needed before moving forward with work on the vehicle.
"Excellent Service!!"
Incredibly knowledgeable team...very helpful; listens to your concerns of an issue, friendly atmosphere and professional peeps to say the least. And… they’re funny! I always find myself in a hearty laugh when there.
"Great Dealership From Sales To Service"
This is my third car with Bright Bay and they are always very helpful and get everything done without a hitch!
"Diane Garrett"
I loved the free car wash and vacumn. They even heated my coffee that I brought on their microwave. Very pleasant experience.
"Excellent Service"
EXCELLENT SERVICE. ADDRESSED ALL OF MY CONCERNS. CLEAN FACILITIES AND A FRIENDLY ATMOSPHERE. I WOULD ONLY BUY AND SERVICE MY VEHICLE FROM BRIGHT BAY LINCOLN.
"Best Customer Service From A Dealership "
Friendly gentleman waiting to accept my car and keys upon arrival, quick, timely check in with Janice. Smooth transaction during late pick up with salesman in the showroom
"Great Service"
They were able to meet my monthly payment that was affordable to me. Im in a fix income, I have to budget my payments.
"Great Service"
I have but one word to describe my experience at Bright Bay Auto today. AWESOME. They exceeded my expectation on the repairs they did on my car today. They made no promises just said lets see what we can do. And fix it they did. I am blown away with the car repairs they perform on my car. I am still smiling. Now Im not one to write a review on anyone or anything but, I had to and did i mention the great price? Yes, i will definitely be going back there for future repair for the upkeep of my car. Thank you. Sign Dana a very impress and happy customer. Yes
"Great Service Clean Facility"
Everyone acted in a professional manner. Wait room in the service area was comfortable. Service was completed quickly. Everyone is very nice to their customers and treats them with respect.
"Service Is Second To None"
Service is always great. They deliver what they promise. Always ready before expected. Loaner car always available when needed. Janice is the tops. I have purchased 7 or 8 cars from Bright Bay over the years. Quite honestly its all because of the service. I even bring my sons car there now that he is driving. Looking forward to purchasing my new MKX in the fall from Bright Bay.. Yes..thats probable car #9
" Prompt Service; Very Clean Facility."
The service representatives have always been very professional and pleasant when I have had to bring my vehicle in for service.
"Great Service Department And Sales Rep Ryan Whelan"
Service department was wonderful. Friendly, helpful, efficient, fast, enjoyable experience. Had a sales rep, Ryan Whelan go over details of our new car 2015 MKZ and was extremely impressed with his knowledge and expertise of the car but most importantly his personality and manner was delightful and we left feeling terrific about our car and Bright Bay. Thank you
"Great Dealership"
Courtesy and speed. A general attitude of caring for my needs. They had a loaner car ready for me in case the service had taken longer than expected.
"Service"
Scheduled aptt. was on time . Service was completed within the time period I was told. All work completed successfully.
"Happy Customer"
Bright Bay always knows how to fix my truck. The local shops are left hunting for answers & the dealer has the experience in resolving the issues.
"Mountaineer Service - 05/2015"
Friendly service personnel. Explained recommended serving in detail prior to performing service. Maintained service completion commitment. A pleasurable experience!!!! A+++++++
