"Caution Is Advised"

I took my 2016 Pilot Touring for its first oil change with an appointment and a coupon for 24.95. After being told "about one hour or so" I waited for just under two hours. When I got the bill they neglected to discount the coupon but corrected that when I pointed out their mistake. Then the key was misplaced and after it was located I checked the car. A dirty paper mat was crinkled into a ball and left on the floor by the drivers seat; the inside of the car smelled of an acetone like solvent and there was no work to be done inside the cabin. When I drove the six miles home and further checked the oil looked dirty and I found the tires 5 pounds under inflated when they were supposedly checked according to the invoice. I feel I cant be sure the oil was changed (but I dont know how clean Honda oil should look). I also wonder if its because I didnt go to the original dealer. Next time Ill go to a different dealer and I may do it soon to be sure the oil was in fact changed.

"Great Salesperson"

So this was my second time leasing another vehicle and I can say I was not disappointed at all. Elias was my salesman and he was very very thorough, he got me the best deal for my buck & he was very patient and sweet. He answered all of my questions and went above and beyond. Not to mention I left something in my vehicle and when I went back the next day to drop off my extra set of keys long behold he had what I was missing!!! I was very pleased and plan on using him all the time moving forward. I would recommend babylon honda anyday!!! Thanks everyone for your great work!!! Great time :)

"2016 Honda Pilot Ex-l"

I just purchased a 2016 Honda Pilot EX-L. The dealer honored the internet price I brought in and the sales consultant (Elias Nunez) and the financing manager (John) were very polite and honest, and did not push to purchase an extended warranty at all. The purchasing process went very smoothly and Elias showed the newly built service center before my departure. I have purchased and leased cars from several dealers in the past 15 years for my family and this dealer, Elias, and John are really different. I strongly recommend them and this dealership.

"Good Experience"

My daughter was looking for an economical and reliable car. She is just starting her career. We met with Thaddeus Brewer , who was very helpful. He took his time to explain the features and benefits of several cars to an inexperienced driver. We went on several test drives and my daughter decided to lease a Honda Fit. I feel she was treated well and we paid a fair price for the car. I would recommend Babylon Honda and Thaddeus . My son had leased a Civic there earlier this year and had a good experience, also.

"Worst Dealership On Long Island!!!!!!!"

Dont even dare ask for any help for ANYTHING after you sign on the dotted line. I was met with rudeness and complete obnoxiousness!!!!!! i purchased a used Kia Sorento and nothing but car issues with them telling me thats just the way the car is!!!! SERIOUSLY!?!/...DONT BUY FROM HERE!!!!!!..I further asked to obtain a copy of my credit report, that I paid for upon purchase of car and they blatantly said NO!!!!!!!!

"Thaddeus Was Extremely Helpful And Knowledgeable. "

Everything was so quick and easy and just about everything was completed over the phone. This was a great convenience for me! All I had to do was sign the paperwork at the dealership, see the car and learn about the features. Followed with a quick test drive. I was able to see the service area and the dealership. Most convenient feature was Thaddeus Brewer picked me up and drive me to the dealership to get my new car!

"Remarkable Service Department!"

Just want you to know I do not write reviews for anything. I rarely have time and am not often impressed. I am making an exception because working with all the Service Advisors at Babylon Honda has been an absolute pleasure. We also bought both our cars from them because of their reputation...they are honest, decent people trying to direct people to what you want and need, not to what they want to sell. I would like to especially thank Fenix Villar who was so helpful on my last visit. He, along with virtually all of his fellow associates are truly some of the most pleasant, thoughtful and courteous people one would ever hope to find in a car dealerships service department. I could not recommend any place more highly.

"Liars! Go Anywhere But Babylon Honda To Buy!!!"

I wish I could give less than one star. I emailed in and asked if a specific vehicle was in stock. I spoke with a sales rep named Candice who said the used car was there and that it was Honda Certified Preowned. I was driving over 35 mles with three hound children, but went that far since this was the exact color and price I wanted. I made sure to ask again that the car was in stock and that it was certified since it did not show as being certified on their website. She assured me that it was. Well, when I finally got there, some guy in the used car department showed it to me, but told me it was NOT a Honda Certified car. He said they do their own certification, but it was it even close to what the Honda certified program offered. He said I could ONLY bring it to Babylon for service under "their plan". I explained I lived in Stony Brook and could not drive that far for service. He shrugged his shoulders. I asked for the manager, who has been listening to us at the next desk over. As soon as I asked who the manager was, he got p and walked out to the lot! I asked for Candice who told me the car was Honda Certified, but she never came out. Extremely disappointed in wasting two hours dragging kids around only to be LIED to and shoulder shrugged, I packed up the kids and bought a Honda Certified used car at Nardy Honda with no issues. I see good reviews for Babylon Honda, but take y word, they lied to me and offered no explanation why. I am telling my friends to STAY AWAY.

"Service Is Horrible, Do Not Go There!!!"

1) i always ask, how long will i be here? Donna my service director answered about an hour..i arrived at 10 am. 2) after about an hour and 20 min she came out to the "new and exciting" waiting room and told me the inspection system was not working/off line. this is controlled by Albany. ok. i waited. she also said my car would be the very first car completed when system back up in 20 min or so..... 3) as i waited i heard the so called "service manager" Chris tell another customer they were the next car for inspection. then another employee told another customer they were next. so i went back out to the service desk to ask what was happening to my car. 4) i told Donna i wanted to talk to the manager. at this point i did not know that Chris was the manager. she left and said she was getting him. she returned alone with the free oil change gift certificate i asked for. no manager. she still said my car was next telling me nothing more....i wait again.... 5) now a full hour has gone by since she first said the system was down. she then tells me that they brought my car to the old show room store to do the inspection there. it could be done there because it does not require the full inspection at 1 year. at this point i was asking for my car and i was unable to stay any longer and did not want the inspection. no one could tell me exactly where my car was...no one was even trying... 6) i then asked the women at the cashier to see the manger. the guy Chris finally came out & told me he would look into where my car was and he NEVER came back to me... now I’m getting angry and want to leave. i went back out to service desk saw donna and Chris.. Chris said he would find out where my car was. once again he NEVER came back to me. that is when i called my husband the wonderful Mitch Falk. 7) after speaking to my husband, the service manager Dennis finally "found" me in the waiting room, after a while. ironically when he "found" me my car was returning to the service dept. all apologies. no action. he made a comment that if i left without inspection i could get a ticket. my inspection wasnt even due until august! very wise & obnoxious remark from him..... 8) i was concerned that my car was being driven around on a busy road in a not so desirable area. no one seemed to know where my car was for over an hour.. who knows where it was. i dont.... 9) i felt like they lost/stole my car.. my next step was calling the police.. i would have appreciated someone taking me to my car at show room. seemed like a simple solution to me.. i was never offered any solution. i left at 1255. almost 3 hours for an oil change and 1st year inspection. the worst service i have ever received at any Honda or car dealership.

"Do Not Go There For Used Cars!!"

The place is a dump. I went in with my husband to find a used car for my son. They are a honda dealership but do not have any Certified Hondas. They were trying to talk me into buying a used car with no certified warranty. I explained that I could buy a Honda off the street and that we drove to a Honda dealership to buy a car with factory protection. We were told that it is too hard for them to make sure the cars are ready to be certified, so they do not certify cars. I was disgusted. I asked for the manager and he would not even come over. We left and bought a car at Nardy that day. I wished I would have known they refused to fix up their used cars and would have saved two hours of my life. The saleman did not even once ask us our names! What a waste.

"Satisfaction"

Babylon Honda From the moment I made my first phone call to set up an appointment to the joy of driving away my new Accord I was met with warm, friendly, knowledgeable people. I could not have asked for a better experience!

"Thank You, Thank You, Thank You!"

Thank you, Thank you, Thank you! I want to thank Dominic Ortiz and all the folks at Babylon Honda for helping me into an affordable Lease agreement for my new Honda CRV. I couldnt be happier with my purchase or the experience. Buying/Leasing a car can be a very intimidating and overwhelming process. But Dominic Ortiz and Babylon Honda made it exciting and hassle free. Thank you, Thank you, Thank you! My new car has literally changed my life :-) Regards, ~ Christy

"Awesome Dealership"

This was my third car leased through Babylon Honda and it is always a pleasant experience. Unlike other dealers Babylon Honda does not try to pressure you or spin figures at you in order to make you buy a vehicle. I dont even shop around to different dealers anymore because I am 100% confident that I will get the best price possible and honestly I hate dealing with some of those dealers that try to pressure you into "buying now" which is stressful. I would also like to thank my salesman, Carl Passero. He is such a pleasure to deal with. He explains everything from A to Z and a true gentlemen. Trust me you will not be disappointed with Babylon Honda.

"First Car Buyers W/ Bad Credit, Dreams Come True"

First time buyers, dreams come true! My girlfriend and I both dont have very good credit and recently started new jobs so employment verification was tough, We had bounced around car lots of all makes for a couple weeks, if a dealer even came out to talk to us (which only happened 1 out of every 5 dealers), we would apply and were offered ridiculously high payments and basically told we had no other choice. We heard about Babylon Hondas Absolute Zero event and had to check it out. We pulled up and as soon as we walked up to the first car, Jennifer was right there shaking our hands. She was extremely nice and more helpful than anyone had been throughout our entire experience. She even said that a lease would be the best fit for our situation and was about to hand us off to someone who could better serve us since she dealt with mostly pre-owned. We liked her honesty and wanted to work with her, so we got through our search and ended up deciding to apply for a 2014 Civic EX. Jennifer was fantastic and quick in helping us get all of that together, even though we made everyone stay late because we were running paperwork. The next day, Jennifer and our finance manager, Danny, worked on our applications, we were fairly quickly approved and were told we could pick up the car within the terms that we wanted, which was a great deal! We did hit a few speedbumps with paperwork and had to delay the process a couple days, but in the end we still got exactly what we got. Honda should be proud to have these two working for them, they both did amazing work and made our first car buying process wonderful! Thanks guys!

"The Best Car Buying Experience..."

I recently had a great experience at Babylon Honda with Carl Passero. He treated my wife and I with such respect that we made our decision on the spot to lease a car (and went home with it a few hours later). We had been to several other dealers and we appreciated Mr. Passeros honesty and knowledge of his product. I would highly recommend Babylon Honda and ask for Carl when you walk in.

"Great Experience!!"

My experience at Babylon Honda... My experience at Babylon Honda with John Liggio was great! He was so helpful and he made the process of leasing my new car a stress free one. I am so happy I went to Babylon Honda and had John Liggio help me find the perfect car for me! I would highly recommend anyone looking for a reliable car and great customer service to come here!

"Amazing Customer Service"

Luisa took the time to explain the differences between the civic and acura. She was very patient as I tried to decide between the two. She then took me to the lot and let me see the colors/interiors. They take care of EVERYTHING for you. Plates, registration and even called my insurance company to make the switch. They did not let me sign and drive the car off the lot. They wanted to make sure everything was perfect when I picked it up. Love this dealership and would highly recommend.

"A Real Pleasure!!"

My parents and I were recommended Babylon Honda by a friend and we were extremely happy with the service and staff available there for us. From the moment we walked in, we were happily greeted by a front receptionist who led us to Luisa Garfinkel, someone I now regard as a friend after the incredible customer service we received from her. She led us through the steps of getting a new car for me, a Honda Civic LX 2014, with ease and comfort, explaining each step of the way in terms all three of us could follow and understand. We were able to relate to her on a personal level and appreciated her friendliness and the fact that she treated us as new friends instead of customers. Having had a bad experience with a Toyota dealership earlier in the week, we were extremely relieved at the comfort and ease of buying a car at Babylon Honda. Luisa made the experience a breeze, and I am extremely happy with my graduation gift: a new car from my parents! We are so grateful for the wonderful experience Babylon Honda granted us, and the new Honda is a beauty! Thank you Babylon Honda and thank you Luisa!

"Fernando Benavides - Review"

Fernando Benavides - Review We found Fernando very professional, and friendly. His product knowledge is great, and ability to accommodate each customer question with a quick and knowing answer. I would not only recommend BABYLON HONDA to friends, I would also tell them to ask for FERNANDO. Great Job, and we wish you nothing but the very best in all your future customer relations.

"Very Friendly Honda Dealer"

Babylon Honda has some of the friendliest staff in the business. I purchased a Certified Honda CR-V and the price was cheaper than any Honda dealer on Long Island. The salesperson Anthony Buonadonna could not have been any nicer and he made you feel like family. During my test drive I visited the new Service Center and was taken back how great it looks. If you are going to buy a Honda you must go to Babylon Honda first.

"Great Experience Andwould Recommend The Dealership"

Excellent experience This was an excellent experience from start to finish. The salesman and the staff made the process is simple and enjoyable. I would recommend the dealership to others.

"Best Car Buying Experience Ever"

Best Car buying experience ever! I was refered to Ted Hanlon by my parents about purchasing a new vehicle, a lease actually, as they had just bought two new Hondas from here and he was their sales man. Ted was completely awesome and laid back, the no pressure no nonsense attitude was a real relief, as well as his quickness to process everything making everything incredibly easy and convenient. i was in and out of there and completely happy with my purchase, i have spent six hours in a dealership before, the awesome service at babylon honda with all the help from everyone including Ted and John (my finance consultant) made all the difference. i Would like to thank Ted and everyone at Babylon honda!! I will be back!

"Great Experience Buying A New Honda"

To be honest, I thought it was impossible to have a good experience when buying a car. Every other time Ive gone to a dealer I end up frustrated. But this was a totally different experience. Dave and Tony were a pleasure to work with and actually listened and offered good advice. All the employees I met were very friendly and accommodating. The best part is that my Wife and I love our new Honda CRV from Babylon Honda. Thanks Guys!

"Great Dealership"

This is the second Honda that we have leased at Babylon Honda. Both times we dealt with Tony Fuoco. He is one of the best salesman we have ever dealt with. He made us feel very comfortable and we never felt any pressure from Tony at all. He is very professional and easy to talk with. I would reccommend this dealership and Tony to anyone. Honda makes a wonderful vehicle. Keep up the good work!!! Annette and Mitch

"Honda Crv Purchase"

I came in after researching the Babylon Honda website in search of a used Honda CRV. My sales representative, Anthony Buonadonna, was very helpful in showing me the cars I was interested in. I settled on a late model with low mileage. Anthony handled the transaction in a friendly, professional, and efficient manner. In spite of his tender age, Anthony is a well versed and knowledgeable in what he is selling. I have had numerous previous experiences with Babylon Honda for sales and service and this experience certainly lived up to my previous positive experiences. Thank you!

"Great Salesperson, Great Cars, Great Experience"

Three years ago, my wife and I found ourselves in a difficult situation. We had recently purchased our first home, had moved out onto the island, and had had our first child, when out of the blue, our car just bit the dust--the cost of repairs far exceeding its value. Not in any kind of great financial situation, we found ourselves in need of two cars! We went to Babylon Honda and John Liggio on the recommendation of a close family friend. We couldnt have ahd a better experience. We had a pretty good idea of what we wanted, but John helped us with aspects of the decision making process we hadnt anticipated. He was so genuine, so open about the positives and negatives of the options we had before us--whether to go with the hybrid for the commuter car, whether to buy or lease on the second car, knowing wed need a bigger car a few years down the line. It was the sort of guidance you expect to get from a friend "on the inside". There was no sense of having been upsold or redirected; it felt like someone was helping you pick out the car you needed, and the financing the you could afford. When our lease was up on the Accord (I went with a Civic for my commuter car), we had another baby and a lot more stuff. We went right back to John Liggio and Babylon Honda. In the years since, Ive never had a second thought about our first purchase or or lease. This time we went with the Honda Odyssey. Again, the experience was like before. No shell game, no high pressure. Theres a real feeling that youre sitting across from a good person in a good shop and making an important, informed decision about the car youre going to buy. It sounds simple, and I think thats how it should be. I would absolutely recommend going there and checking it out. Ask for John Liggio.

"A Quick And Painless Experience"

I dont ever write reviews especially not on cars. This is my second time leasing with Babylon Honda. Both experiences were quick and painless (so to speak). Our sales agent Ted Hanlon went above and beyond when we took delivery from going over the car to giving a new Key chain and a big red bow to put in the car. The service department is even a pleasure to deal with. They dont try to push expensive services on you like other dealership service departments I have dealt with in the past. I will definitely be back in a few years when our lease is up.

"Outstanding Salesman"

Phill Harvey has been my salesman for the past 3 cars that I have purchased from Babylon Honda. Phill is very knowledgeable, professional, considerate, always pleasant, and makes car buying a pleasure.

"The Best Dealer Experience We Have Ever Had"

Kind, courteous and friendly EVERY step of the way. Everyone was helpful and made what is usually a grueling process smooth from start to finish ! I cant say enough about how good our experience was. ZERO pressure, ZERO gimmicks..... :)

"Great Dealership"

Everyone was so nice and listened! We went to another dealership and because they saw me and my mom they figured they could pull one over on us. 2 woman does not mean that we dont know what we are talking about. It is 2014 people! Anyway, Babylon Honda treated us like we wanted to be treated. From the simplest of things like offering us water when we walked into the door and helping us make a great deal on leasing a new Honda CR-V. Nobody jumped down our throats like other dealers, they were easy to talk to, they understood what we were looking for. A++

"Honda Civic Ex 2013 Babylon Honda Great Again"

Hello just wanted to tell everybody about my friends at Babylon Honda. Great cars, great people, at a great dealership at Babylon Honda on Long Island New York. They are so helpful with every transaction My wife and I have ever done there and we have done many. Dave, Luisa, and everyone are terrific and handle everything in a friendly, professional manner. Go there and you will see. Will always visit for more car purchases. Thanks Again Richard And Fe

"Great Service"

When my husband and I entered the dealership, we were immediately greeted and directed to Charlie as being a salesperson who could help us with the car we were interested in (the 2014 Honda CRV). Charlie first showed us the 2014 model in the showroom and then took us on a test drive. When we got back to the dealership, he was very informative and helped us go over the model and various options we wanted for the car. He worked with his manager to get us to a price point that we were more comfortable with. Charlie was very personable and shared funny family stories with us about his children because my husband and I are expecting our first child very soon. When we picked up the car, all the extra options that we requested were ready and installed, and Charlie spent time helping us set up Bluetooth, as well as going over various features. Overall, we couldnt be happier with the dealership and in working with Charlie, and would request working with him should we be in the market for another Honda in the future.

"Great Dealership"

This was my easiest and my best experience buying a car. Both men that I dealt with were extremely nice and helpful. They were NOT pushy which I loved. Mark was my salesman and he was very thorough and insightful. He was able to answer every question I had. John was my finance guy and he too was very thorough with my paperwork and explained my credit and all my options. He was very helpful with any questions I had. Both men were extremely knowledgeable and just sincerely the nicest men I have ever dealt with when buying a car. Since I was buying a pre-owned car, this dealership made sure everything was up to par from the brakes to the battery to the oil change. I was shown the car fax report so that I can see that the car was not involved in any accidents and I can see that the maintenance was kept up on while the previous owner was leasing the car. They took care of all the insurance and DMV paperwork. Truly a pleasure dealing with Babylon Honda. Thank you guys!

"Great Experience!"

The experience all around was excellent and it was always a pleasure working with the Babylon Honda team.

"Babylon Honda"

Luisa was a wonderful sales person, not pushy and very informative. She was able to get help me get the price I was looking for on my lease. The financial gentleman Danny was very helpful as well. When I returned to complete paperwork and pick up the car with my husband, he was so pleased at how efficient the dealership was and how quickly we completed the paperwork and were able to leave in under an hour! He stated that we will ALWAYS return to Babylon Honda. We are very happy with our 2014 CRV. Thank you Luisa and Danny!

"Totally Satisfied"

We had done our research on used cars and decided we would look into a used Honda CRV. Our last three cars were Nissans. We had not been to Babylon Honda for over 15 years because the last time we were there, we had a bad experience with one of the salesmen. This time it was totally different. We went to the dealership close to closing time because we just wanted to look; we didnt want to have anyone approach us, but John came out and was very friendly. We started chatting and we felt at ease immediately. We said we would be back again and he gave us his schedule. When we returned several days later, John acted as if we were old friends. We went for a test drive and I was very impressed on how knowledgeable he was about his vehicles. Two days later, I drove off the lot with my "new to me" CRV. I love the car and have recommended the dealership and John to my family and friends. It was by far the best experience I have ever had buying a car. It is very obvious how much John loves his job and Honda because of his friendly and upbeat demeanor during the whole experience. We will definitely return to Babylon Honda in the future.

"Outstanding Salesman!"

Hello All, I would just like to take a moment of my time to tell you all how great Babylon Honda has made my new car shopping experience. I was fortunate enough to meet Ted Hanlon and David Markowitz who were both genuinely interested gentleman who worked to fit me into the best fit vehicle for myself. Ted and David were very courteous and went the extra mile to satisfy my every need to make feel comfortable and secure with my purchase; their professional demeanor was superb! A++

"Great Sales Woman"

Luisa Garfinkel was completely knowledgeable about the car I wanted. She was not pushy, but answered my questions thoroughly, and let me take a test drive without forcing me to sit down and decide immediately about purchasing the car. When I returned a week later after test driving other cars, we discussed price, and a deal was made without stress. I picked up the car the next day, and was on may way with a beautifully cleaned car. It was my best experience in purchasing a new car, and Im very happy with my choice. I would highly recommend Babylon Honda, and Luisa.

"Babylon Honda Not Your "typical" Car Dealership"

If you are like me and dread the whole buying a new car process because of the typical antics that occur at most dealerships...then look no further than Babylon Honda and in particular, my salesperson Harold Steinberg. Harold is the consummate professional and there was zero sales pressure. Moreover, he is genuinely nice. On the day I had to pick up my new CRV I was running over 2 hours late and I called Harold to let him know - he was so gracious and he waited for me to arrive and once I did - he patiently walked me through every feature of my new CRV - he even set up my smart phone to the cars blue tooth! Then wanted to go the extra mile and set up all my Radio presets too! Harold made sure all the accessories I ordered were installed on my CRV and he had my car prepped to perfection hours before pick up - he kept in touch with me every step of the way which resulted in the smoothest and fastest car purchase I ever experienced. I shopped at 6 different dealerships prior to Babylon Honda...which resulted in a lot of aggravation and wasted time. Do yourself a favor...if you want a Honda (in my opinion who wouldnt) go to Babylon Honda and specifically ask for Harold- you will save yourself a lot of stress. Babylon Honda stands heads and shoulders above their "competition" because they know how to treat, respect and serve their customers. Thank you Babylon Honda and thank you so much Harold!

"Upgrade To Family Van"

My husband and I just recently traded in our car for a Honda Odyssey, which we got a great deal on. Our sales professional was Mark Faiber who, in our opinion, was one of the best salesman weve dealt with at a dealership. At no point during the sale did we feel rushed or pressured into buying our vehicle and he was very patient and understanding of all of our concerns. Mark was very knowledgeable, giving good advice and plenty of information about the Odyssey and always answered our questions. We have bought cars previously from other dealerships and have not had the same experience. We felt that he was fair in the deal and really worked with us and truly went out of his way to make sure we were happy. Overall, were very happy with the service we received from Mark. Thank you!

"Very Satisified Customers"

Excellent experience. Our sales person, Luisa Garfinkel, answered all of our questions and, upon delivery, took a great deal of time to walk us trough the operation of our new car. We love our Honda Accord and will highly recommend Babylon Honda to friends and relatives.

"A Great Place To Do Business!"

From the minute my husband and I entered the showroom we were treated like valued customers. Our salesman, Gary Schwimmer, was fabulous. We never felt pressured, he answered all our questions, took us on a test drive of the CRV and was extremely knowledgeable and honest. We financed the vehicle and spoke with John Symkowski, a true gentleman and extremely knowledgeable as well. Both men made us feel like we were the most important people in the showroom and we truly feel like we got a great deal on the CRV. When we came to take ownership of the CRV, Gary came in, just for us, even though it was his day off. The car was ready, perfectly prepped and included all the accessories that we had ordered. Gary showed us how to operate the electronics in the vehicle and spent a considerable amount of time with us to be sure we were happy and understood all aobut the vehicle. He had all the paperwork ready as well and even introduced us to the service manager. John, who we spoke to about financing and the extended warrantee, was there as well to greet us and answer a few questions that we had since it was the first car we have ever financed. He was patient and thorough and, like Gary, greeted us when we arrived to pick up the car. As a matter of fact, everyone in the showroom with whom we spoke seemed genuinely happy for us and congratulated us on our purchase. With this caliber of people, it is a pleasure to recommend this dealership! By the way, we absolutely love the CRV.

"Charged Me 1.5 Hrs Of Work When It Took 1/2 Hr!"

called service dept. to see if they could install a lighting harness (the electric wiring for a trailer hitch) on my odessey. I told them i just bought the part from another honda dealer but they didnt have time to install it for me. I needed it done right away, I was going camping that day and needed to tow a camper. The service guy said yes, they could do it, bring it in. I asked how much to install it? He could not find a price for me, installation for just the lighting harness was not in the computer system. He could only find installation price for installing the trailer hitch plus the lighting harness, which takes 1.5hrs. I called 3 honda dealers, they all said it takes 1/2 hour to install the light harness. When I arrived, the service guy said it was going to take 1.5 hours to install, a total of $179.00. I asked him where in the computer does it say that? he couldnt find it, 3 different service men could not find it in the system. one guy even told me the back bumper had to come off. well, i watched and timed them. i saw them bring my car in, they did the 3 recalls on it first, took them 1/2 hours (they told me 45 minutes). then i saw the mechanic climb in the back seat and raise the mini van rear door. after they had some fun and picked up a little mechanic and placed him in the cargo area to see if he fit (he did), then they started to work on the lighting harness. when i saw him close the rear door, i knew he was done. he called me over to show me where he placed the connection part. took him 1/2 hr to install the light harness. they did 3 recalls plus installation of the light harness in 1 hr. but i was charged 1.5 hrs worth of work? and by the way, they never removed the back back like that service guy told me. when i went to pay, they charged me for the 1.5 hours of labor. i told them, so youre still gonna charge me for the 1.5 hrs, when it took him 1/2 an hour? he said thats what it costs. update your computers with the real installation times and prices. stop ripping off people.

"Satisfied Customer"

The best hassel free car buying experience I have ever had!! It was a pleasure working with John & Carlos...they are true professionals and have my highest recommendation!!!!!

"Best Experience!"

I had such a wonderful experience. I can not say enough good things about this dealership. If was in there for a half hour between shopping for a vehicle and picking up my car, it was a long time. They are not pushy at all and really work with you. I have never had such an easy experience when purchasing a car!

"Terrible Customer Communication, Terrible Followup"

I dont get it! They have lots of good reviews and none as bad as mine. Saw a Honda accord on Internet I was interested in looking at. Went down there, saw "Phil" the salesman outside who showed me where to find the car. A no pressure, easy experience, and I told him Id let him know. It was all downhill after that. I had "Janet" from customer relations call me first, she sounded nice on her message to make "appointment" to look at the car, then after I saw the car I got a call from "Anthony" who answered all my questions and promised to do right by me and said he had another car I might be interested in too which now I doubt ever existed, then I had the Internet manager take over when there was what I call poor customer communications issues by both of them . He promised to do right by me too. He said 2nd car Anthony told me about was a 2008 not a 2009 as Anthony had said, said hed e mail me next day a group of cars he thinks Id be interested in and he never did. He sent me the car fax I requested on that 2008, but the car fax he sent was for a 2010 not the 2008! Then got e mail from Anthony again saying I was in "good hands" with the Internet service manager. Meanwhile I had e mailed "Janet" to find out who I should be dealing with to buy a car? Phil? Antony? Her? Internet manager? I asked that she call me, she never did. After that last e mail from Anthony I told him forget it. Their customer communication was terrible, not following through with what they said they would do, not returning e mail, not returning calls. He e mailed me back and made it "sound" like agrees with me and understands that Ill be looking elsewhere.i dont know how they sell cars based on my 1 week experience but I guess they do. It wont be to me though.

"Great Car Buying Experience!!!"

Very friendly and helpful service! David Markowitz and Ted Hanlon helped us with a price and accommodations we could work with. Both were very patient with all our questions and specific needs. We would highly recommend this dealership as well as David and Ted.

"We Love Babylon Honda!"

We could not have had a better experience!! My family has been buying Hondas from this dealership since 1991 and with each purchase, the experience gets better and better. Phill Harvey is fantastic and is not your "typical" car dealer. His no-pressure approach is comforting and makes the entire decision-making/purchasing experience pleasurable. Dave Markowitz is the best Sales Manager we have ever dealt with. If you are considering a Honda, this is the location to go to!

"Excellent Experience At Babylon Honda"

I was extremely impressed with the care and professionalism displayed by Luisa Garfinkel when I arrived to price and purchase my new Honda Pilot Touring. Luisa took notes on everything I wanted on the new vehicle and noted all of my needs in regards to how I wanted to pay for the car and when I would be able to accept delivery. Luisa took me to the yard so I could see the vehicles and colors that were in stock and she was thoroughly knowledgeable about all of the features and functions of the vehicle. She far exceeded my expectations after having had a bad experience at Honda City where they bungled my first attempt to purchase a new pilot and subsequently being very dissatisfied with my experience at Millenium and Valley Stream Honda associates. I purchased and received delivery of my new Pilot on the same day. I paid in full as I indicated and received the best customer service I have ever experienced anywhere. I will have no problem referring all of my friends and associates to Luisa at Babylon Honda whenever one of them wants to purchase a new vehicle. I am thoroughly pleased with my experience and especially with my sales person. I own a Communication and Surveillance company and we like to think of it as a relationship where your word is your bond, this Dealership exhibits the same standard. Previously I had attempted to purchase the same car from Honda City in Levittown, however when I arrived to finalize my purchase 2 items were not on the invoice. I did not purchase the car from Honda City because of their failure to rectify their oversight in an acceptable manor.

"Babylon Honda"

In general all members of the staff are courteous and helpful. Our salesman worked with us on price and availability. We were hoping to get a certain color. But it wasnt available at first. He made an extra effort to get the color we wanted with the EX trim that we wanted. This is the second time we have leased from Babylon Honda, and we are satisfied with the experience. Our salesman was Harold Steinberg and we feel very comfortable dealing with him. Also, on the few occasions dealing with the service people, they are excellent. From the initial phone call to doing the work.