"Dont Trust What They Advertising. "
I walk in only use only in the show room. I was asking the gt350. First word is are you seriously buying this car? I saw u r advertising for msrp. And end up 5k on mark up. Why even advertising msrp if you r doing mark up on the gt350? Waste time and effort!!
"Mrs. Valerie Belcher"
I have been a client of Liz Girnus for over 20 years. She is one top notch saleswomen. The service is impeccable. She is always on top of things. I will not deal with anyone else. The service department is great too as well as the business end. I dealt with Gregory Cohen who took the time to explain my complete options on my lease, never did he try to rush me or sell me something of non importance. I highly recommend this dealership.
"Customer"
04-21-2017
the dealership has courteous salesman that explain all details to their customers
"Ford Lincoln Queens"
Our experience was amazing!!! Jose was so professional, helpful and kind!
"Owner"
Andy is great! He went out of his way to help. He even showed me how to use Sirius radio.
"Well Done!"
I was treated cordially from the time I arrived to when I left. I was kept informed of the progress of the work which was done in the expected time. There was no delay in the return of my car at the completion of the repairs.
"Great Vehicle - Great Service And Support -"
Great - In and out fast - scheduled an appointment - took me as scheduled - did the work, Rich recommended and item be replaced, was done and out is good time. Always a pleasure - especially the writeup crew and Rich - who knows me and my car.
"2017 Lincoln Mkz Purchase"
Got exactly what we wanted at the right price. Treated professionally throughout the leasing experience.
"Great Service!"
My car was not scheduled but they took my car in and delivered great service. It was an emotional xcellent experience.
"Mr John D Sangiamo"
Everyone at the service center were helpful. I would like to mention Henry one of the service managers.He kept me informed all through my stay and was very polite
"Mkz Repair"
The people at queens Lincoln are a pleasure to deal with, they really take care of their customers.
"Terrific Ford Queens Service! Anthony Is The Best!"
Great people and wonderful service! Anthony is one of a kind! Ford could put some money into the facility to help them upgrade it a bit. Should fit the experience.
"Can Work With Your Budget"
After buying/leasing twice from this Ford dealer, yes I would recommend it to a Friend. I found Dave OBrien particularly helpful.
"Great Service"
Great service from both sales and finance, definitely recommend.
"Great Service"
Great service, management is very organized and staff is very friendly but professional
"Philomena Is A Superstar!"
09-29-2016
Philomena was awesome! Ive got what i wanted and then some more. No games with prices. No tricks or playing around with credit score to get the last penny from you like most dealers do. I came in. I negotiated. I had new truck for exactly how much i wanted. At the end Philomena gave me a big hug! Loved service and definitely will recommend to my friends.
"Excellent Service From Liz"
Liz worked very closely with me on getting my new lease on the Ford Fusion to an attractive rate. She patiently explained everything to me over the phone and on emails. I would highly recommend her to anyone.
"Great Customer Service And Expert Repairs!!"
Great expert service!!! I even forgot something in the loaner car and they called me immediately and returned it to me. THANKS A MILLION!!!
"Queens Ford Lincoln"
I was greeted almost immediately upon entering the showroom. Seth was friendly, knowlegable and willing to work with me.
"Great Customer Service"
everyone was great. the people working there were all super nice and friendly and kept you updated as to the status of your repairs.
"Love My Edge!"
08-03-2016
Great staff. Very helpful and friendly. Great suv!!
"Tom Cinelli Is The Worst Car Dealer I Ever Met."
Tom Cinelli is the worst car dealer I ever met. I will also send an email to Ford company and let them know what kind of service he had provided me. Also I had an appointment and he was 48 mins late and never apologized.
"Excellent, Hassle-free Service!"
I brought the car in for its regularly scheduled maintenance, as well as an issue with the air conditioning. They quickly performed the maintenence and the diagnostic for the ac. I was given my cat back immediately while the part that was needed was ordered. I brought the car back in when the part arrived and was given a loaner vehicle while the ac was being repaired. When the car was ready, I was able to pick it up immediately. The service was done quickly and professionally. This is a great service team.
"Excellent, Hassle-free Service!"
I brought the car in for its regularly scheduled maintenance, as well as an issue with the air conditioning. They quickly performed the maintenence and the diagnostic for the ac. I was given my cat back immediately while the part that was needed was ordered. I brought the car back in when the part arrived and was given a loaner vehicle while the ac was being repaired. When the car was ready, I was able to pick it up immediately. The service was done quickly and professionally. This is a great service team.
"Great Service"
Service is great staff are very helpful ...................................................................................
"Excellent Car Dealership"
07-21-2016
the sales consultant Tom Cinelli was very easy to work with on acquiring the car, he laid out both options of leasing and buying and was very clear on what incentives were available for both. His knowledge of the vehicle was excellent. This car buying experience was much better than any of the previous times I have bought a car. thanks
"Fast Service"
2010 Ford Mustang GT. Vehicle recall for driver side airbag. Work was completed on 90 minutes. Very satisfied.
"Great Service - Service Managers Were Great"
Had an appointment was taken immediately - care was serviced and handed back to me in 45 minutes - amazing service !
"2010 Mountaineer"
More attention to detail clean all surfaces. had to leave truck over night but was given a nice loaner car for that day. repair shop should have air-conditioning so the workers wont sweat so much it helps keep the shop cleaner less hand marks when things are touched sweaty hands.
"Great Price, Easy Transaction!"
Tom Cinelli was outstanding! He gave me a great price right off the bat without haggling. The other dealerships I dealt with didnt come close. And he delivered the car to my door! This could not have gone any easier. Kudos!
"Great Service"
The staff was very helpful.However when I did go to pick up my vehicle I was kept waiting 1 1/2 hrs till the financing person assisted me. Jack Devanzo was very helpful to me.
"Fast Service"
I had a oil change scheduled. When I got there they wanted me to come back tomorrow.
"Great Service"
My advisor is Mr. F very knowable and respectful. Hell come to you advice you of what your vehicle needs.
"Great Experience"
We leased a 2016 Ford Fusion Energi Titanium and had a great experience. Our salesperson, Dave, was extremely patient and helpful over the course of several hours of deliberation, happily answering our (many) questions and satisfying our requests for test drives of a couple different vehicles. We came in very unsure of not only which car to get, but which type of car and which brand since we had a wide variety of conflicting features we were looking for. We wanted a hybrid with great fuel efficiency but we were unsure if we needed more cargo space than a hybrid sedan could offer. The staff helped us make our decision faster than we had anticipated making it and we drove away in our new car that evening very satisfied. We had a good experience but, that said, would perhaps have appreciated a less sales-oriented approach that focused more on finding the right choice and giving each choice full consideration, even if that choice didnt exist at the dealership that day. Towards the beginning, it was apparent that we were urged towards certain options that we hadnt yet decided were right for our needs. We ended up making the choice that we were encouraged to though, but not by that encouragement as much as by trying the various options and agreeing that that one made the most sense. Its very possible that the experienced staff already realized which vehicle was the best fit in the beginning and encouraged us to make the right decision, but we would have appreciated a bit more opportunity for us to discover that on our own. Since we were choosing between a wide variety of vehicles, we would have also appreciated it if the price quoting process could be made more efficient. Its surprising to me that the pricing of vehicles cant be more efficiently done in advance and be made more transparent. Instead, a quote for each car had to be calculated each time, making our visit longer and less transparent than it could otherwise have been. Having had a great experience, Id definitely return, but Id return (and recommend other first-time car buyers go) bringing with me solid research, with a good idea of the kind of car I would be looking for. The dealership staff felt like a close-knit family and after buying/leasing with them, you are made to feel like part of it. Im now very happy to be driving in the car I chose and Ive gotten several calls and emails from the dealership to make sure that Im happy with my choice. At Ford-Lincoln of Queens, they seem to really care about not only the decision at hand, but about making a strong, long-term relationship. For us, that made a big difference in our choice and in the reason well return.
"Good Service"
Attentive and friendly. Nice facility with big selection of vehicles
"Usa Excellence."
Pleasant staff but place need to better looking and healthy for new cars.
"Great Service!!"
The team there, Anthony and Juan, are 10 out of 10! They are always welcoming, take care of the customer beautifully, understand the need and come out with excellent results. I highly recommend the service center and if I choose to remain with Ford, it will be thanks to Anthony and Juan. Thank you, Shahar
"Quickly Diagnosed & Solved"
Leased a CMax. Love the car and have been well cared for including 2 minor problems that needed fixing right now, and were fixed while I waited. Thank you.
"Secretary-treasurer"
Excellent service and always easy to speak with and I was always informed. And the loaner car was a plus.
"Great Service"
I have a 2014 fusion..I dropped it off at 7AM for the "works" and inspection ...I drove out at 8:45AM..nice job service people..from the person, Rich, to the fella who brought me the car ..very courteous and attentive..
"Best Dealership In Queens!!"
This was my second time using this dealership, and of course there was no question about where I wanted to go when it became time for me to turn in my lease. I totally love my new Ford Fusion . Liz Girnis is a huge asset to this dealership, shes extremely knowledgeable, courteous and personable. Everyone I encountered was so pleasant and helpful from the receptionist to the tech who sat with me in my new car to make sure I knew how everything worked. When I am asked where I went for my new car , I proudly say Ford Lincoln of Queens!
"Prompt And Courteous Service "
I dropped my car off for a recall to be fixed. Service was prompt and courteous.
"Great Costumer Service "
For starters I was greeted with the out most respect. My appointment was held and didnt lose my spot as other dealers do. One problem I encountered was that it took longer than expected and my service guy did apologize and was able to rectify my issue ASAP
"Good Service "
The associate was courteous and informative. And so was the mechanic who serviced my vehicle.
"Courteous And Prompt Service"
Juan was very courteous and as if we were friends, since I have dealt with him almost every time I have brought my car in. The wait time for my car being serviced was impressive. I thought it would take two hours, but Juan had it done for me in one hour. very pleased.
"2016 Ford Focus"
06-02-2016
2016 Ford Focus. The entire staff was very helpful, very professional and friendly.
"Great Service"
Liz needs to be commended for her superb customer service skills at the Ford Lincoln of Queens location. The service dept. Has always worked well for me.
"Great Services "
I have my new ford explorer my experience was good they are very friends also they fixed my car I will recommend all my friends family
"Happy Customer!!"
This is our 2nd car through Ford Lincoln. We choose to come back (we our from Westchester) because the staff from beginning to end of the process were excellent all around. Sal is a great asset for your dealership. We highly recommended Ford Lincoln
"Great Service And Professional Throughout"
Very professional from start to finish- 2016 taurus- great automobile- exemplary service and thorough follow through from inception
