"Fixing My Mazda Cx9"
Carlos from Mazda service was great . I dropped off my car I had a replacement car waiting for me right away. My car was fixed and Carlos took care of getting my car back everything went smooth and he did a great job.The people at Mazda service are very nice and friendly.
"Jonathans New Cx-5"
just purchased a cpo 2014 cx5. berto made the experience extremely easy and pleasant. the process went smoothly and i left feeling happy with my purchase and not wondering if i got took by a salesman. all in all great experience.
"My First Car Purchase "
My sales rep Cassandra was fantastic !! She stated everything so clearly and was extremely helpful in every aspect.
"Great Car Buying Experience"
I recently bought a 2014 Mazda 6 GT and the process went very smoothly. Raul worked on and off the clock to make sure that I was able to drive that beautiful machine off the lot, and it drives so smoothly. I walked in thinking that this car buying experience was going to be long and stressful but Rauls work ethic allowed me to purchase the vehicle within a week of me walking into the dealership. Very straight forward and transparent group of guys and excellent quality vehicles. I would recommend a Mazda 6 and koeppel to anyone that comes my way. My ride gets compliments left and right. Thanks guys!
"Friendly, Professional People"
02-11-2015
I bought a Mazda 3 and I love it. Beats the heck out of the Altima I was driving, and is almost as much fun as the 2004 BMW 3 I used to have. Raul Jiminian was my salesman, and I cant recommend him highly enough. I have had occasion to be in touch with him a few times, and hes a pleasure to know. All the folks here that Ive encountered (Ive also been back once for an oil change) are very friendly and the atmosphere is low-pressure.
"Great Experience!"
I am a three time leaser. That says it all! The sales consultant, Christopher Gonzalez, was efficient & very helpful!
"No Follow Through On Sales!"
This place is horrible!! We spent almost a month trying to buy a vehicle from them. They said that they had our vehicle in and then proceeded to sell it to someone else not once, but TWICE! They then offered to use their sourcing department to locate the vehicle in inventory somewhere else. Apparently Mazda has an antiquated inventory system that doesnt allow dealerships to actually communicate with one another. We went more than a week before we heard from our sales person (Castro) and the e-mail we sent to the sales manager went unanswered. Dont expect much by going here.
"Mobile Help"
I recently talked to an employee over the phone via text message. He was very personable and a lot of help. We talked about the graduate financing special. I look foward to come in for my test drive.
"Friendly Helpful Salesman"
There was a little miscommunication about which car I came to test-drive, and then a good wait until they located the car, even though I made an appointment on the phone two days prior. Finally, I had the pleasure of working with a highly knowledgeable salesman, who answered all of my questions and many that I didnt even ask. The wheeling and dealing was not painful. Nobody was pressuring me to "leave a deposit". I told them what I could afford as a down payment and as a monthly payment and they came back with something well under my maximum. I completed the transaction, including trading in my car and driving home the new VW in the same day. The salesman even helped me move all of my stuff from one car to the other.
"Beware Beware Beware"
Sales Manager who worked with me is completely dishonest.
"Wonderful"
I just bought a car from Koepple Volkswagen. It was simply a wonderful experience. The people were nice and treated me and my wife extremely well.
"Strong Customer"
I have been coming to Koeppel Volkswagen for the past year, ever since I moved down here from farther up north. I always went to dealerships to keep my car serviced and when I came to Koeppel I was blown away! None of the other places around the state and surrounding areas that I had been to have nearly the same type of genuine, friendly people and the great honest prices like there are here. Thrilled by this dealership, so happy to live right near here for all my car needs.
"Cant Say Enough Good"
Cant say enough good things about Koeppel Mazda. This is a no pressure type of dealership, No worries, just helpful service and a staff that cares. This was really a pleasure to work with the sales team here. Great management as well, as we got the privilege of speaking to the manager for a while. All around good place.
"Excellent"
I recently purchased my very first car from Koeppel Volkswagen. They were excellent! The employees were just phenomenal. They had such an extensive selection and really worked hard to help em find what I was looking for. I got a great used car and a great financial rate, that I certainly was not expecting from a dealership from things I had been told. I would recommend coming to this dealership, they are worth your time.
"Great Selection"
Koeppel Mazda has a great selection of brand new cars and used ones. I was considering a trade in and they assured me of the ease that the process would take. They were so right. From start to finish I felt like it was one of the easiest and professional purchases I have ever made. They are a great group of people and I now recommend this dealership to everyone I know.
"Professional"
I was very pleased with my service from Koeppel Volkswagen. All of my repairs were done quickly and finished professionally. Always knew from the day I bought my car here that I would be treated fairly and right. Will always bring my business back.
"Nice Guys"
Koeppel Mazda has such a great staff of sales people that I felt like I was buying from friends when I came here. No awkwardness and definitely no pushy attitudes, just genuine help and support. It was a really nice place and I will be bringing any further business their way. Thanks a lot guys!
"Best In Town"
As a person who drives quite a bit for their job, I am very picky as to what vehicles I will use to get the best for my money. I have had a few VWs in the past and they have always been good cars to me. I stopped by this Volkswagen dealership to feel them out and was blown away. Excellent staff and customer service, not to mention great deals and prices. Definitely one of the very best car dealerships in town Ive been to.
"This Place Is Run Right"
This dealership is run the right way! Max is an excellent manager and Im so glad that we got the opportunity to buy our car with great help from him. This place is trustworthy and has very competitive prices. I was shocked by all the help we received. Love it here.
"Couldnt Be Happier"
I dont think that we could be any happier with the service that we were provided here. Luis in particular really knows his stuff and he is so considerate and helpful. It was as if he was answering all of our questions before we even asked them. He really knew what he was doing and acted so professionally.
"Great Management"
Max is a great manager and was so helpful and kind throughout our whole process of purchasing our new VW. He really cares about his customers and how they are being treated, its a great way to be. Our car is awesome and we are happy to come back another time when we are looking for a second car.
"Awesome Sales People"
Got a great salesman in Luis, he was knowledgable and able to help us find exactly what we needed. It was a great day because of his help and we want all of our friends and family to go buy a car from him also. Wonderful selection and great sales people.
"Great Dealership"
This is a great dealership. I was helped by Chris, who was very patient and explained all the features of the car that I was interested in. He was very enthusiastic and made the whole process simple & quick. I do not know much about cars, but he walked me through all the relevant information. I did not feel pressured at all. He understood what I wanted and delivered just that. The buying process itself was flawless. I was able to get my car quickly. Everything was exactly as described. The pricing was transparent. After my initial visit, I knew exactly how much money it would cost to get the car. There were no hidden fees. After getting the car, there were no issues with the paperwork, as I received all the necessary documents in a timely manner. I would definitely recommend this dealership to a friend and will come here if I need another Mazda.
"Pleasantly Surprised"
I came into Koeppel Mazda on a whim, just passing by and decided it was certainly time to start looking for a new vehicle. I have never be treated so nicely at a car place before, ever! And even though I didnt think I would be ready to commit, I felt 100% certain that this was the place for me to get the best deal. So glad I came by!
"Loyal Customer"
I have been coming to Koeppel Volkswagen for a while and I am just thrilled with the services they always provide. It is a great place with great people working here who are honest and trustworthy. When it comes to cars, I dont know much, so it is important to me to go somewhere that I know they are giving me great services for a good deal.
"Great, Friendly Place"
I was checking out some cars and I brought my kids along with me. The employees were so kind and considerate towards them. They literally entertained the kids while they were also informing me. The kids felt like they were really part of the car buying process. I tend to ask a lot of questions while I am purchasing anything and they exceeded what I expected when I walked in. So thankful for all their help, and my new car!
"Really Good Service"
Really good service, I definitely got more than I was expecting from a car dealership The deals on the cars were great but the work that they put in to getting excellent financing for their customers was even better. I havent been to anywhere like it yet. It isnt every day that you find a car dealership that you can honestly recommend to friends and family.
"Terrific Dealership"
I found my car online and went through the process of asking for a quote. I made an appointment with the manager who was very nice. I talked everything through with the finance department and they literally took care of everything for me, I just signed and walked out of there with a smile. I would certainly recommend these guys any day.
"Awesome Place"
This is an awesome dealership that really cares about their customers. The customer service is wonderful and I felt appreciated and respected as I searched for cars, and even through the financial work when purchasing. I feel like this sales team really cares about getting me the best that I can get, and they are actually working for me, not just for themselves. Loved the whole process.
"Excellent Atmosphere"
Everything about Koeppel Mazda made me feel great about making a purchase on a car. The salesmen were considerate and respectful of my needs in a vehicle and certainly did a great job finding some perfect cars for me. Honest place, and somewhere I will continue to go to for my cars needs. Would definitely recommend.
"Love This Place"
Cant stop bragging about the great deal that I got when I came in and bought my new Mazda. I had a great experience with every person that helped me out, and I was even more happy with the deals and prices on the cars. So happy with my purchase, will be coming back here again in the future.
"Great Service!!!"
The whole experience was great for me. I went there and i wasnt sure i would get approved because of my credit and they were vert helpful and got me a new car. I was very satisfied, everyone was friendly and made me feel comfortable. I definitely recommend them highly!
"Best Place In Queens To Get A Mazda!"
I had a great experience with Koeppel with my new 2013 Mazda CX 5. The salesperson Carlos Velez was very knowledgable about everything. I knew I had a discount from my work but Carlos alerted me that with my company, there are two discounts. I saved money and got a beautiful fulled loaded car. Koeppel also has great repair service. The only thing they could possiblity improve is getting the car after you brought the check within 2 hours. I waited a while (3 hours) to pick it up. However, since Carlos knew I was there, he excused himself for a minute from the people he is selling a car to, by setting me up in the car to play with as I was waiting. By the time it was my turn, I had my phone programmed to the bluetooth, GPS set to home address, set the seats and read the quick start guide.
"Great Dealership"
Great dealership with a good staff. Never met such friendly people working as salesmen before. No pushy people, just honest help when I was inquiring about a car. I fell in love with one in particular and spent much time at the dealership asking questions and the staff was so knowledgable and the prices so good that I knew I needed to buy it. Am thrilled, thanks Koeppel Mazda.
"Excellent Service"
Coming to Koeppel Volkswagen has been by far the best car buying experience. I was at the dealership for about 4 hours and the whole time was a pleasure. The salesmen went above and beyond, offering me deals that I couldnt pass up. Great cars and great service.
"Awesome Dealership"
The finance department was unreal! I have never met people so kind and considerate in the business world let alone the banking world, ever. I felt like I was given special treatment the whole time and they worked a deal that was just great. I have a car with a payment that is lower than I ever expected. Will be coming back here and referring my friends, for sure.
"Easy And Fast, Good Service"
The thought of going to buy a car seems like one of the largest hassels, and I honestly was not looking forward to it. I stopped by this dealership to check it out and all of a sudden found myself laughing and joking with the salesman that greeted me. He offered to show me around and in 2 hours time I was pulling out with my brand new car. No hassel, was a great place to come and it was easy and efficient.
"Great Service And Repair"
The service and repair department here is wonderful. Have come in probably 5 times now over the life of my car and every time I am satisfied with the results. They know how to take care of their cars and their customers properly! Has been a pleasure.
"Only Dealership I Trust"
Have been coming here for a few years now! Great dealership and friendly faces. I bought a car from here a little while back and they have always been honest and faithful with all my services and repairs. Never been happier with a car place before!!
"Great Place And People"
I have never traded in a car before but I had heard from some friends that it can be a nightmare. I asked around for a dealership near me that actually was honest and true to giving a good deal for a trade in and I heard this name over and over..so I came. Immediately they helped me and gave me a quote that truly was fair. I was happy with what they gave me an was able to get a car that I love. Thanks!!!
"Great Place!"
Awesome selection of cars... New and used to choose from as well a rentals. I decided to rent because Im not in the exact perfect life place to buy, although they let me know that just about anyone can qualify and receive their great promotions! The car I rented is absolutely wonderful, and I have a one year lease so I think Im gonna change it up from year to war and have some fun with my cars!! Loved it here, so friendly and helpful!
"Nice People, Great Cars"
I came here and was thrilled with the time that i spent here. No time was wasted because I came in and was greeted right away and helped out. They showed me all around and made sure to stay within my budget. I never felt rushed into any deal but I knew after working with them for a little while that I would buy from them. Honest employees and the cars are great with awesome financing plans that made it affordable.
"Great Selection Of Cars, Great Staff"
I spent the day out and about simply looking at cars and doing some research before I ever intended to buy anything. I knew I was in the market for a new car of some sort but I really wasnt sure what kind. I found my way into this dealership and and just talking to the salesman and walking around the lot, I was sold!!! I ended up purchasing my car and it was the best decision I have made in a long time. I would recommend anyone who is in the market to check it out! Awesome service and knowledge!
"Good Place To Buy!!"
Car dealerships are not normally my thing. i have never really went to a dealership to buy a car before, i usually just tried finding people selling them themselves. i recently got a good job and so i decided to go for it and get a new car. Koeppel mazda didnt look down on me like some other dealerships had before. they were genuine about helping me and took their time explaining everything i needed to know. they were so friendly and i felt good buying a car from here.
"Friendly Faces Great Deals"
After visiting a few different car dealerships over the span of a few weekends, i was finding myself not all that satisfied with the salespeople that i came in contact with.... That being said i made my way into Koeppel Volkswagen Mazda and instantly felt welcomed. i was kinda nervous when looking for cars, because i knew i wasnt in the market for a brand new car and i didnt know if the sales people would look down on me because of that. This dealership never treated me like someone who wasnt a good customer or someone who wasnt worth their time. They treated me like i was important to their business and that made it feel really good to buy from them. i will go back here in the future for any other car needs i may have!
"I Was Not Treated Poorly!"
After being treated poorly at several car lots I took a friends advice and came here. I LOVE THIS PLACE! The staff treated me great, the place was clean, they were fast, and they had a great selection of vehicles!
"Not Treated Bad At All!"
My fiance and I had been to many car lots looking but always got treated poorly. Here we were treated great and we left with a great Mazda! Thanks guys!
"Great Deals."
My boyfriend and I came here and got a great deal. The staff was very pleasent and fun to be around. This is honestly a great car place!
"Clean And Honest!"
Great people here. Always very nice and helpful. They have awesome deals as well!
"They Were Nice To Me And My Kid."
I had to get a car fast so I had no choice but to bring my little boy with me to look for a car. Most car places treated us very bad and were so disrespectful but not this place. They were so nice and helpful. They even treated my kid like they had known him for years. I am really really pleased with this car place!